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BlueFolder Reviews & Product Details

BlueFolder is a Work Order and Field Service Management Software that helps commercial service pros in the field stay on-schedule, access critical job details & work order management features in a mobile and web-based user-friendly interface. Access robust features: recurring jobs, secure custom user permissions, scheduling/dispatch, asset/equipment tracking, customer portals, & more. Reduce or eliminate paperwork using integrations with QuickBooks & more. Keep all your field techs on track and streamline operations with powerful features and a simple, user-friendly interface. Our customers regularly tell us that adopting it has been the key to realizing the productivity gains that have propelled their business to the next level. BlueFolder’s pricing plans and features are structured to meet the needs of service teams of all sizes, from small companies with only a few users to large scale enterprise organizations with hundreds of users. Schedule a demo today to see how BlueFolder can help your service team.

Seller

BlueFolder Software

Discussions

BlueFolder Community

Languages Supported

English

Overview by

Jeff Emrich

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Perceived Cost

$$$$$

View More Pricing Information

Top-Rated Alternatives

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BlueFolder Media

BlueFolder Demo - Field Service Management Made Easy. Flexible. Customizable.

BlueFolder was built for field maintenance teams, by real field service professionals.

BlueFolder Demo - Robust Work Order Management

track job details, status, assignments, billable items, notes, comments, change history, and more. Increase efficiency with advanced features like assigning multiple people on multiple dates, assignment completion tracking, custom fields, and automatic status changes.

Increase service satisfaction with powerful customer management features like notifications and a customer portal.

BlueFolder Demo - Scheduling and Dispatching

Automate and maximize technician productivity with intuitive field service software.

BlueFolder Demo - Equipment / Asset Tracking

Keep track of the equipment/assets you service to improve efficiency, equipment uptime, and customer satisfaction. Schedule preventive maintenance, and track serial numbers, warranties, service histories, and more.

BlueFolder Demo - Customization to Fit Your Needs

Customized (and automated) to fit your business processes. Every business is different, and many out-of-the box solutions just don’t cut it (ditch the square peg with round holes). With BlueFolder, you can customize your work orders to function exactly as you expect them to (saving you a ton of t...

BlueFolder Reviews (30)

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Don V.

Service Manager

Small-Business (50 or fewer emp.)

5/23/2022

"Blue Folder has greatly enhanced our ability to manage service."

5/5

What do you like best about BlueFolder?

We can invoice as soon as work is completed. Service history tracking is much easier then before. Review collected by and hosted on G2.com.

What do you dislike about BlueFolder?

Custom reports can be difficult to create. Review collected by and hosted on G2.com.

Verified User in Maritime

Small-Business (50 or fewer emp.)

5/17/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"It would be great if BF can provide Tax system for Canadian customers"

4/5

What do you like best about BlueFolder?

We are able to assign the tasks to the technicians easily and review the entire work orders.

The batch out of several work orders is great. Review collected by and hosted on G2.com.

What do you dislike about BlueFolder?

The tax system for Canadian business is not great in BF. We really hope there's option setting for us to be able to add tax. Review collected by and hosted on G2.com.

Chris N.

President

Small-Business (50 or fewer emp.)

5/18/2022

"Very good system for ticket management"

4.5/5

What do you like best about BlueFolder?

We find the customizations very useful for tracking our customers Review collected by and hosted on G2.com.

What do you dislike about BlueFolder?

being able to search custom fields would be an asset Review collected by and hosted on G2.com.

Verified User in Automotive

Small-Business (50 or fewer emp.)

5/17/2022

"Great Platform and Service"

5/5

What do you like best about BlueFolder?

I like all of the functionality that we can do with it. Every day we find more uses for it. Review collected by and hosted on G2.com.

What do you dislike about BlueFolder?

Sometimes I wish support could be faster. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing

Mid-Market (51-1000 emp.)

5/17/2022

"Review of BlueFolder"

4.5/5

What do you like best about BlueFolder?

Its versatility. We were able to design custom forms that applied to all of our users. API was good as I was able to pull all of the data I needed. Review collected by and hosted on G2.com.

What do you dislike about BlueFolder?

Some of the screens are overly complicated. Review collected by and hosted on G2.com.

Nick M.

Owner

Small-Business (50 or fewer emp.)

5/17/2022

"Ok product but room for improvement"

2.5/5

What do you like best about BlueFolder?

Workflow management

Responsive when there is a problem or question Review collected by and hosted on G2.com.

What do you dislike about BlueFolder?

How the software handles pics

Lack of timesheet functionality Review collected by and hosted on G2.com.

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

5/17/2022

"Very happy"

5/5

What do you like best about BlueFolder?

Calendar and ticket scheduling are ideal for the service industry. Review collected by and hosted on G2.com.

What do you dislike about BlueFolder?

difficulty in getting to a signature page for service tickets in the mobile app. Would rather not involve billing. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

5/17/2022

"We use Blue Folder extensively for our field service team. It is easy to configure and use."

5/5

What do you like best about BlueFolder?

It has really good built-in reports that I use to make sure tickets and work orders are completed and follow standard procedures. Review collected by and hosted on G2.com.

What do you dislike about BlueFolder?

I would like to see more robust asset tracking. Review collected by and hosted on G2.com.