--- title: BlueFolder Reviews meta\_title: 'BlueFolder Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 30 reviews by the users' company size, role or industry to find out how BlueFolder works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 30 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # BlueFolder Reviews & Product Details BlueFolder is a Work Order and Field Service Management Software that helps commercial service pros in the field stay on-schedule, access critical job details & work order management features in a mobile and web-based user-friendly interface. Access robust features: recurring jobs, secure custom user permissions, scheduling/dispatch, asset/equipment tracking, customer portals, & more. Reduce or eliminate paperwork using integrations with QuickBooks & more. Keep all your field techs on track and streamline operations with powerful features and a simple, user-friendly interface. Our customers regularly tell us that adopting it has been the key to realizing the productivity gains that have propelled their business to the next level. BlueFolder’s pricing plans and features are structured to meet the needs of service teams of all sizes, from small companies with only a few users to large scale enterprise organizations with hundreds of users. Schedule a demo today to see how BlueFolder can help your service team. * * * Seller [BlueFolder Software](https://www.g2.com/sellers/bluefolder-software) Discussions [BlueFolder Community](https://www.g2.com/products/bluefolder/discuss) Languages Supported English Solution Type All-in-One Overview by Jeff Emrich Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/bluefolder/pricing) ## Top-Rated Alternatives [ ![Connecteam](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Connecteam") Connecteam 4.6/5(3,505) ](https://www.g2.com/products/connecteam/reviews) [ ![FieldPulse](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FieldPulse") FieldPulse 4.7/5(371) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) [ ![UpKeep](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UpKeep") UpKeep 4.5/5(1,097) ](https://www.g2.com/products/upkeep/reviews) [ View All Alternatives ](https://www.g2.com/products/bluefolder/competitors/alternatives) ## User Insights Average based on 30 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Patrick E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick E.") PE Patrick E. Systems Analyst Mid-Market (51-1000 emp.) 5/12/2022 "I generally like BlueFolder for its basic communication, organization, and simplicity qualities." 4/5 What do you like best about BlueFolder? Customizations are a great tool. I like that we can change / add most anything on the fly. I am able to add as much information about a topic including required fields which help. Review collected by and hosted on G2.com. What do you dislike about BlueFolder? I'm lacking the IT components for IT Administration and Management. For Fieldwork, this is a great tool, for IT collaboration and troubleshooting, not my tool of choice as I really need a combination of CRS plus computer support functionality in 1 tool. That said, i realize that this was not what it was most likely built for so I am pretty happy with what I can do with the current price point, Review collected by and hosted on G2.com. What problems is BlueFolder solving and how is that benefiting you? Organizing our communications between the IT department and the rest of the production side of our industry is important and works pretty well. Communicating with all stakeholders through Bluefolder is also a great benefit (We used to use email which was constantly being lost or not having the correct persons attached). BlueFolder makes it easy, no matter what level the affiliated person needs to be. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 5/12/2022 "Great Basic Features with Potential to Improve" 4/5 What do you like best about BlueFolder? Service request smart lists auto update based on specific criteria. We use them to keep a visual display of people's workload, and to document other processes such as service requests that requires PO's, etc. Review collected by and hosted on G2.com. What do you dislike about BlueFolder? Calendar integration with outlook is one way. They should also create smart lists for equipment items so that you don't have to constantly export reports to excel. We would like to be able to generate lists based on equipment due dates, and other custom criteria. Also, the team calendar view could use some work. Review collected by and hosted on G2.com. Recommendations to others considering BlueFolder: It's a great product with basic features. Review collected by and hosted on G2.com. What problems is BlueFolder solving and how is that benefiting you? Bluefolder is the backbone of how we run our business. It does most things very well. It has gaps, but we are able to fill those with other processes. I wish that the support team would make efforts to provide the features that we have been suggesting to them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 5/26/2022 "BlueFolder has been a good solution for our company." 4/5 What do you like best about BlueFolder? I like that it's a web-based platform and the new mobile app has helped. I like the customization that we can make to the platform. I Review collected by and hosted on G2.com. What do you dislike about BlueFolder? 1) We store a lot of important notes in the customer's 'comments' area, but these are hard to get to on the phone app (Customer \> History \> Comments). While in the standard site we go to Customer and go to Comments tab. 2) Integration with Outlook could be better. Our Calendar syncs with Outlook Calendar (one-way); wish it could sync both ways. We use the Office365 Exchange platform. Editing and Rescheduling is difficult. If I delete a scheduled appointment from Outlook; the BlueFolder sync re-adds it to the calendar. So the only way for us to remove it is to remove it from BlueFolder first. Would love for it to be able to delete or change on both ends from Outlook. 3) Sometimes when I search for a contacts name within an account. It doesn't show any results. No results come back. 4) I'd love reoccuring tickets. Review collected by and hosted on G2.com. What problems is BlueFolder solving and how is that benefiting you? This allows us to manage our clients and service tickets. We heavily use BlueFolder every day for our IT Computer Services. This software definitely helps because we have multiple techs and employees. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 5/17/2022 "A longterm Bluefolder user" 4/5 What do you like best about BlueFolder? The tracking of projects along with the associated expenses and documents Our company has used Bluefolder for years and it is reliable and meets most of our needs Review collected by and hosted on G2.com. What do you dislike about BlueFolder? Not a huge issue but would like greater ability to write labour reports. We export the labour data and prepare management reports and use for timesheets. Not easy to export into accounting program. Review collected by and hosted on G2.com. Recommendations to others considering BlueFolder: I recommend Bluefolder as it is easy to use, has very good IT support. Review collected by and hosted on G2.com. What problems is BlueFolder solving and how is that benefiting you? We are able to setup and use bluefolder for quoting projects. And for those jobs won tracking the status, scheduling work assignments. It is also be used to track billable hours performance for employees. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JK john K. President, Clean-Rite Inc. Small-Business (50 or fewer emp.) 5/17/2022 "Better than paper Invoicing" 4/5 What do you like best about BlueFolder? Paperless, invoicing, we like cloning work orders from year to year Review collected by and hosted on G2.com. What do you dislike about BlueFolder? Some features need work to fit our type of Cleaning business Review collected by and hosted on G2.com. Recommendations to others considering BlueFolder: Great for getting away from paper for running a service business Review collected by and hosted on G2.com. What problems is BlueFolder solving and how is that benefiting you? cloning invoices is great. web-based is great, anywhere, anytime with any device Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Maritime](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Maritime") AM Verified User in Maritime Small-Business (50 or fewer emp.) 5/17/2022 Business partner of the seller or seller's competitor, not included in G2 scores. "It would be great if BF can provide Tax system for Canadian customers" 4/5 What do you like best about BlueFolder? We are able to assign the tasks to the technicians easily and review the entire work orders. The batch out of several work orders is great. Review collected by and hosted on G2.com. What do you dislike about BlueFolder? The tax system for Canadian business is not great in BF. We really hope there's option setting for us to be able to add tax. Review collected by and hosted on G2.com. What problems is BlueFolder solving and how is that benefiting you? Assign technician is easy now. We used to enter line by line in QB and now we can do batch out. easy to track. Review collected by and hosted on G2.com. Show More 11/17/2023 Current UserValidated ReviewerSource: Organic ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") AL Verified User in Logistics and Supply Chain Small-Business (50 or fewer emp.) 5/19/2022 "It seems to be a beneficial tool for our business" 3.5/5 What do you like best about BlueFolder? The scheduling tool part of Blue folder make our job easier. Review collected by and hosted on G2.com. What do you dislike about BlueFolder? That with the scheduling. We can't drag and jobs. Review collected by and hosted on G2.com. What problems is BlueFolder solving and how is that benefiting you? Mostly that we do not need to use paperwork anymore. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") AM Verified User in Medical Devices Small-Business (50 or fewer emp.) 5/12/2022 "Has improved daily workflow" 4/5 What do you like best about BlueFolder? Being able to invoice as soon as the job is complete. Review collected by and hosted on G2.com. What do you dislike about BlueFolder? Custom reports are difficult to create what you are looking for. Review collected by and hosted on G2.com. What problems is BlueFolder solving and how is that benefiting you? Record keeping Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Morgan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Morgan H.") MH Morgan H. Property Manager/Lead Leasing Agent Small-Business (50 or fewer emp.) 9/20/2019 "Great for Maintenance!" 4/5 What do you like best about BlueFolder? We love the simplicity of the program. The ease of putting in work orders and the items you are able to add on is great! We’ve had multiple programs we’ve tried and this has been the best one. Review collected by and hosted on G2.com. What do you dislike about BlueFolder? The search feature isn’t as great. You have to have the exact same wording to find the work order. Review collected by and hosted on G2.com. Recommendations to others considering BlueFolder: It is worth it if your looking for a switch! They have great features and super easy to use. Review collected by and hosted on G2.com. What problems is BlueFolder solving and how is that benefiting you? Streamlining all of our maintenance. Making sure each team member has access and can put in work orders. It’s awesome for when you need to look something up and you can find if it was put in or not no matter who put it in. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") AO Verified User in Oil & Energy Small-Business (50 or fewer emp.) 1/22/2019 "Easy Interface, great field working solution" 3.5/5 What do you like best about BlueFolder? It's a prefect simple solution for arranging workers on the field. It saves lots of time and money to create your own system to control the workflow. Review collected by and hosted on G2.com. What do you dislike about BlueFolder? Let of information and support. Sometimes it cannot save the work that you sent. Review collected by and hosted on G2.com. What problems is BlueFolder solving and how is that benefiting you? We are hiring sale representatives to the field, it really helped us to control and manage. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about BlueFolder? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about BlueFolder ](https://www.g2.com/products/bluefolder/discussions/new) GU Guest User What is BlueFolder used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-bluefolder-used-for) [ View all Discussions ](https://www.g2.com/products/bluefolder/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/bluefolder/pricing) ##### ##### BlueFolder Features Before the Job Dispatch Roles Booking On the Job Employee Communication After the Job Reports Analytics [ View More Features ](https://www.g2.com/products/bluefolder/features) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management)[CMMS](https://www.g2.com/categories/cmms) ##### Explore More [Which connected worker platforms are the most user-friendly for frontline workers who are not comfortable with technology and need something they can actually navigate without training?](https://www.g2.com/discussions/which-connected-worker-platforms-are-the-most-user-friendly-for-frontline-workers-who-are-not-comfortable-with-technology-and-need-something-they-can-actually-navigate-without-training)[What are the best automotive marketing tools for dealerships requiring faster website optimization and competitive positioning?](https://www.g2.com/discussions/what-are-the-best-automotive-marketing-tools-for-dealerships-requiring-faster-website-optimization-and-competitive-positioning)[Most reliable iPaaS solutions for medium-sized businesses](https://www.g2.com/discussions/what-are-the-most-reliable-ipaas-solutions-for-medium-sized-businesses) [Top customer data platforms for software companies](https://www.g2.com/discussions/top-customer-data-platforms-for-software-companies)[Which managed IoT services solutions integrate with existing enterprise technology stacks?](https://www.g2.com/discussions/which-managed-iot-services-solutions-integrate-with-existing-enterprise-technology-stacks)[Which document databases are genuinely affordable for a startup that needs production-grade reliability without paying enterprise database pricing from day one?](https://www.g2.com/discussions/which-document-databases-are-genuinely-affordable-for-a-startup-that-needs-production-grade-reliability-without-paying-enterprise-database-pricing-from-day-one) [Show MoreShow Less](javascript:void(0);)