I would say it is super easy to use, the UI/UX is user friendly and interactive too. The features are built specifically for the restaurant business, which is great while handling orders from online, food delivery apps, and for dine in management too. Not to forget that the cx support from the team was spot on and the onboarding & implementation phase was smooth. In matter of speaking, this tool been part of our daily operations that we used regularly. Review collected by and hosted on G2.com.

What do you dislike about BentoBox?

Limited Customization and was slightly on the pricy side, during the times I used it. Times we struggled to integrate with other tools for managing reports. Review collected by and hosted on G2.com.

What problems is BentoBox solving and how is that benefiting you?

In my experience I would say this tool is an all in one solution for running a restaurant business. From processing online orders to manage dine in customers to take aways, the tool pulls everything in one place, so it came handy to use it. so as a user, I don't have to rely on multiple tools to manage the business. Thus it is benefiting both restaurant owners and customers with more efficient experience and cost effective. Review collected by and hosted on G2.com.

GH

Verified User in Hospitality

Mid-Market (51-1000 emp.)

9/3/2024

Guest users or non-business users of the software, not included in G2 scores.

"A great website option for your restaurant."

4.5/5

What do you like best about BentoBox?

BentoBox makes it as simple as possible to get a high quality website for your restaurant. It provides you with all the necessary tools to be able to promote yourself while also protecting you and being ADA friendly. Review collected by and hosted on G2.com.

What do you dislike about BentoBox?

Depending the size of your operation, the scalability can be a hassle and there may be slight limitations in what you want to add to your website. The website are built on templates so you can customize just about anything, but changing a website with a new template can cause issues. Review collected by and hosted on G2.com.

AH

Verified User in Hospitality

Small-Business (50 or fewer emp.)

Originally submitted 3/12/2024

"Bentobox review"

4/5

What do you like best about BentoBox?

Easy to make updates for staff who are not tech savvy Review collected by and hosted on G2.com.

What do you dislike about BentoBox?

Doesn't automatically work on SEO for you, everything else is extra Review collected by and hosted on G2.com.

AB

Andrew B.

Marketing Manager

Mid-Market (51-1000 emp.)

Originally submitted 3/15/2022

"BentoBox Recommendation!"

5/5

What do you like best about BentoBox?

BentoBox is easy to navigate and a great tool with lots of value. Not only is the system is to navigate, its easy to figure out and if i ever have any questions, their support staff is easily accessible and replies within 24 hours. I wasn't familiar with BentoBox or received any training, but was able to figure it out pretty quickly. Review collected by and hosted on G2.com.

What do you dislike about BentoBox?

I cant' think of anything I would change. We wanted to do some tracking and didnt know how to input the coding; we had to set up a call between our agency and BentoBox and it sounded like something they had to do (not something we'd be able to do).

The only content thing I would change, we have a product locator on our site and we can only have one (we are a restaurant chain with 7 locations AND have At Home products in 100 grocery stores). The way the system is, we can only have one locator, which has to include all of these locations. It'd be nice to have separate one - OR if only one, having the ability to put icons of products available at said stores as a visual. Review collected by and hosted on G2.com.

Recommendations to others considering BentoBox:

I cannot stress enough about the ease of use, the ease to access customer service + the response time to questions. And we get compliments on the look and feel (and ease of navigating) the site all the time. Review collected by and hosted on G2.com.

What problems is BentoBox solving and how is that benefiting you?

The problems solved with BentoBox is being able to offer an easy-to-navigate site with easy intetgration of all our messaging and channels. I've realized that we can integrate a lot to our site we hadn't taken advantage of and the BentoBox team helped get inserted. Review collected by and hosted on G2.com.

UR

Verified User in Restaurants

Small-Business (50 or fewer emp.)

8/17/2023

"no more outdated restaurant websites"

4.5/5

What do you like best about BentoBox?

ease of use, ability to manage payments, websites etc. Review collected by and hosted on G2.com.

What do you dislike about BentoBox?

cost could be more competitive, being able to consult for clients also is an opportunity Review collected by and hosted on G2.com.

EM

Elijah M.

Correction Officer

Small-Business (50 or fewer emp.)

12/7/2018

"Simple"

5/5

What do you like best about BentoBox?

This product is definitely simple. In an age where everyone is using technology for their businesses, it needs to be simple and easy for everyone to use. Bento Box is very simple to use Review collected by and hosted on G2.com.

What do you dislike about BentoBox?

I can’t really think of any issues I have faced with it. Review collected by and hosted on G2.com.