Beex Contact Center Reviews & Product Details

THERE ARE DIFFERENT OPTIONS FOR CONTACTING THE PATIENT AND IT ALLOWS US TO TAG AND CATEGORIZE EACH ONE. Review collected by and hosted on G2.com.

What I don't like is that, when updating conversations, the loading time for me is too long for a wait time. Additionally, sometimes contacts cannot be separated, and in the same contact, different numbers that are not related are duplicated.

It also does not allow uploading documents larger than 5MB, so I have to compress larger files.

In the case of social networks: FB and IG, sometimes the user's name does not appear, but numbers like codes, and that does not allow me to identify the client.

On the other hand, the "reply" option does not appear under a message from the user. Review collected by and hosted on G2.com.

I appreciate how Beex Contact Center has improved our performance indicators, especially by reducing average response times thanks to automatic call distribution, which optimizes the workload. I like that we can effectively manage calls and WhatsApp messages and conduct targeted campaigns to specific clients. The automation capabilities, such as automated messages on WhatsApp and the categorization of message types through the chatbot, are incredibly useful since the chatbot automatically gathers information about clients and what they want, which facilitates the executive's work in the final stage of the process to conclude or close the ticket. The platform has allowed us to respond massively to clients, which is a great advantage. The integration with other platforms, like OHO for ticket management, is also perfectly facilitated. Additionally, I highly value the speed of the service, the quality of the after-sales service, and the adaptability of the platform to our business. The usability and easy configuration process make it stand out even more. Review collected by and hosted on G2.com.

I would improve a bit more in the email aspect of the Beex Contact Center. Review collected by and hosted on G2.com.

I like the ease of forms and templates in Beex Contact Center. The templates help me to do mass mailings according to each need. The mailings arrive quickly and we get quick responses. Also, the initial setup was very easy. Review collected by and hosted on G2.com.

There is nothing I don't like, Beex Contact Center Review collected by and hosted on G2.com.

It has different social media integrations and automatizations that allow its users to fully capture and respond to leads efficiently and quickly. The user interface is intuitive and easy to understand. Review collected by and hosted on G2.com.

The API endpoints have some limitations that make it difficult to integrate. I don't feel it is fully optimized yet, as it has issues with lower-end equipment (e.g., slow response). It lacks an app that can be used to reply to leads through the agent's phone. Review collected by and hosted on G2.com.

Beex has significantly improved my team's productivity. The platform is intuitive and has enhanced our ability to efficiently and personally address and manage our customers' inquiries. Review collected by and hosted on G2.com.

There is nothing I don't like about Beex contact center. Review collected by and hosted on G2.com.

The assignment of a person with whom we are in contact monthly and who asks us for feedback in order to improve their processes and adapt to the needs of their supplier. Review collected by and hosted on G2.com.

The intermittencies (infrequent) that occur at certain times regarding the loads, Review collected by and hosted on G2.com.

that allows me to centralize all the conversations that come through WhatsApp Review collected by and hosted on G2.com.

the division of chat spaces in the attention module Review collected by and hosted on G2.com.

it features a user-friendly and visually appealing system Review collected by and hosted on G2.com.

Not being able to delete a message sent by mistake on WhatsApp Review collected by and hosted on G2.com.

The ease of using the platform, intuitive and the connection with messaging from all social networks Review collected by and hosted on G2.com.

So far everything works as agreed Review collected by and hosted on G2.com.

Beex Contact Center has helped us and continues to help us implement a series of progressive improvements in our customer service, with constant information and flows of ideas that have led us to innovate beyond our initial vision. Regarding usability, my contact staff was able to quickly adapt to the workflow, and now it is a mandatory daily tool for us. Communication and support have remained accessible, friendly, and reliable over the years. Review collected by and hosted on G2.com.

It can be clearer in handling documentation to explore the platform more autonomously. Especially with functions that were not fully developed at the time of launch, or that do not integrate in the most obvious way into our processes. Review collected by and hosted on G2.com.