Beex Contact Center Reviews & Product Details

La plataforma omnicanal impulsada por IA creada en Latam para las todas las empresas. Mejora el contacto y comunicación con tus clientes con el software para Contact Center que tiene la mejor experiencia de usuario. Hazlo por voz, WhatsApp, correo, redes sociales y más. Potencia con IA tus operaciones entrantes y salientes de atención al cliente, marketing, ventas y cobros; automatizando procesos que mejoren tu eficiencia operativa y reduzcan increíblemente tus costos.

Seller

Beex

Discussions

Beex Contact Center Community

Languages Supported

Spanish

Overview by

Frank Vasquez Ferre

Pricing

Pricing provided by Beex Contact Center.

Digital

$40.00

1 Usuario Per Month

Voice

$50.00

1 Usuario Per Month

View More Pricing Information

Top-Rated Alternatives

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Beex Contact Center Integrations

(1)

Integration information sourced from real user reviews.

Beex Contact Center Media

Optimiza tu producción diaria gracias al área de trabajo de Beex. Con una vista omnicanal donde puedes gestionar interacciones entrantes o salientes. Unifica e integra llamadas, WhatsApp, chats y más, bajo un solo hilo de conversación. Además, siempre contarás con información 360 de tus clientes....

Beex Contact Center Demo - Monitoreo Real Time

Supervisa tu operación en tiempo real y visualiza que están haciendo tus agentes sin perder ningún detalle. Ya sean llamadas telefónicas o canales de chat, podrás observar, escuchar, leer o intervenir las interacciones de tus agentes, y así asegurar una genial experiencia al cliente.

Beex Contact Center Demo - Campañas y estrategias

Supervisa y audita el progreso de tus campañas en tiempo real y toma decisiones en base a los resultados obtenidos. Aumenta la intensidad de marcación, adiciona o disminuye agentes según el % de nivel de servicio, agenda campañas automáticas según resultados y mucho más.

Automatiza el seguimiento de leads y clientes con secuencias e IA. Configura interacciones por email, WhatsApp, SMS o llamadas en función de la respuesta del contacto. Personaliza plantillas y tiempos de espera entre cada acción.

Beex Contact Center Demo - Visor de colas y NS

Audita en tiempo real tus colas de atención y asegura el nivel de servicio de tu operación. Ya sean colas de llamadas, chats, o ambas, revisa si se están tus interacciones atendidas, abandonadas, TMO, tiempo de espera, nivel de servicio y más.

Diseña y lanza IVR entrantes para atender llamadas telefónicas según tu caso de uso, auditando tu nivel de servicio y SLA. Además, crea IVR salientes para contactar mejor con tus usuarios, ya sea para operaciones de ventas, cobros o encuestas.

Beex Contact Center Reviews (15)

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brigi v.

Agente call center

Small-Business (50 or fewer emp.)

1/5/2026

"Omnichannel support on a single platform."

3.5/5

What do you like best about Beex Contact Center?

THERE ARE DIFFERENT OPTIONS FOR CONTACTING THE PATIENT AND IT ALLOWS US TO TAG AND CATEGORIZE EACH ONE. Review collected by and hosted on G2.com.

What do you dislike about Beex Contact Center?

What I don't like is that, when updating conversations, the loading time for me is too long for a wait time. Additionally, sometimes contacts cannot be separated, and in the same contact, different numbers that are not related are duplicated.

It also does not allow uploading documents larger than 5MB, so I have to compress larger files.

In the case of social networks: FB and IG, sometimes the user's name does not appear, but numbers like codes, and that does not allow me to identify the client.

On the other hand, the "reply" option does not appear under a message from the user. Review collected by and hosted on G2.com.

Angel R.

10/21/2025

"Optimize Communications with Beex Contact Center"

4.5/5

What do you like best about Beex Contact Center?

I appreciate how Beex Contact Center has improved our performance indicators, especially by reducing average response times thanks to automatic call distribution, which optimizes the workload. I like that we can effectively manage calls and WhatsApp messages and conduct targeted campaigns to specific clients. The automation capabilities, such as automated messages on WhatsApp and the categorization of message types through the chatbot, are incredibly useful since the chatbot automatically gathers information about clients and what they want, which facilitates the executive's work in the final stage of the process to conclude or close the ticket. The platform has allowed us to respond massively to clients, which is a great advantage. The integration with other platforms, like OHO for ticket management, is also perfectly facilitated. Additionally, I highly value the speed of the service, the quality of the after-sales service, and the adaptability of the platform to our business. The usability and easy configuration process make it stand out even more. Review collected by and hosted on G2.com.

What do you dislike about Beex Contact Center?

I would improve a bit more in the email aspect of the Beex Contact Center. Review collected by and hosted on G2.com.

Marlo Z.

Coordinador

Mid-Market (51-1000 emp.)

8/14/2025

"Fast and Efficient Shipping with Intuitive Templates"

5/5

What do you like best about Beex Contact Center?

I like the ease of forms and templates in Beex Contact Center. The templates help me to do mass mailings according to each need. The mailings arrive quickly and we get quick responses. Also, the initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about Beex Contact Center?

There is nothing I don't like, Beex Contact Center Review collected by and hosted on G2.com.

Carla Keytty G.

Teleoperador asistente

Small-Business (50 or fewer emp.)

12/16/2025

"Great experience with Beex"

5/5

What do you like best about Beex Contact Center?

Beex has significantly improved my team's productivity. The platform is intuitive and has enhanced our ability to efficiently and personally address and manage our customers' inquiries. Review collected by and hosted on G2.com.

What do you dislike about Beex Contact Center?

There is nothing I don't like about Beex contact center. Review collected by and hosted on G2.com.

Victor Manuel H.

Supervisor

Enterprise (> 1000 emp.)

12/22/2025

"Efficient"

5/5

What do you like best about Beex Contact Center?

The assignment of a person with whom we are in contact monthly and who asks us for feedback in order to improve their processes and adapt to the needs of their supplier. Review collected by and hosted on G2.com.

What do you dislike about Beex Contact Center?

The intermittencies (infrequent) that occur at certain times regarding the loads, Review collected by and hosted on G2.com.

Asistente SAC .

asistente de atención al cliente

Small-Business (50 or fewer emp.)

12/18/2025

"beex help me with my customer service operation"

4.5/5

What do you like best about Beex Contact Center?

that allows me to centralize all the conversations that come through WhatsApp Review collected by and hosted on G2.com.

What do you dislike about Beex Contact Center?

the division of chat spaces in the attention module Review collected by and hosted on G2.com.

Jessica E.

TELEOPERADORA

Small-Business (50 or fewer emp.)

1/5/2026

"Real improvement in the customer experience"

4.5/5

What do you like best about Beex Contact Center?

it features a user-friendly and visually appealing system Review collected by and hosted on G2.com.

What do you dislike about Beex Contact Center?

Not being able to delete a message sent by mistake on WhatsApp Review collected by and hosted on G2.com.

Stiven G.

Coordinador de Marketing

Small-Business (50 or fewer emp.)

12/18/2025

"Beex Experience"

5/5

What do you like best about Beex Contact Center?

The ease of using the platform, intuitive and the connection with messaging from all social networks Review collected by and hosted on G2.com.

What do you dislike about Beex Contact Center?

So far everything works as agreed Review collected by and hosted on G2.com.

Oscar G.

Administrador

Small-Business (50 or fewer emp.)

4/29/2025

"Our customer service system improved and there is a lot of potential for improvements"

5/5

What do you like best about Beex Contact Center?

Beex Contact Center has helped us and continues to help us implement a series of progressive improvements in our customer service, with constant information and flows of ideas that have led us to innovate beyond our initial vision. Regarding usability, my contact staff was able to quickly adapt to the workflow, and now it is a mandatory daily tool for us. Communication and support have remained accessible, friendly, and reliable over the years. Review collected by and hosted on G2.com.

What do you dislike about Beex Contact Center?

It can be clearer in handling documentation to explore the platform more autonomously. Especially with functions that were not fully developed at the time of launch, or that do not integrate in the most obvious way into our processes. Review collected by and hosted on G2.com.

What problems is Beex Contact Center solving and how is that benefiting you?

My initial problem was the dispersion, lack of control, and supervision in the service channels. Beex Contact Center helped us from the start to unify all the channels, setting up a chatbot in just a few hours to organize the traffic and better resolve customer issues, while we administrators have a permanent follow-up on the quality of service. Review collected by and hosted on G2.com.