--- title: Beex Contact Center Reviews meta\_title: 'Beex Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 16 reviews by the users' company size, role or industry to find out how Beex Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 16 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Development url: https://www.g2.com/categories/development --- ### Beex Contact Center Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users benefit from **efficient automation** with Beex Contact Center, seamlessly capturing and responding to leads. [(1 mentions)](https://www.g2.com/products/beex-contact-center/reviews?filters%5Bsentiment_snippet%5D=2465506&qs=pros-and-cons#reviews) Users value the **call quality** of Beex Contact Center, enhancing customer interactions with reliable connections and detailed reports. [(1 mentions)](https://www.g2.com/products/beex-contact-center/reviews?filters%5Bsentiment_snippet%5D=2078522&qs=pros-and-cons#reviews) Users appreciate the **customer support** of Beex Contact Center for its effective call connection and detailed reporting features. [(1 mentions)](https://www.g2.com/products/beex-contact-center/reviews?filters%5Bsentiment_snippet%5D=2078520&qs=pros-and-cons#reviews) Users benefit from **easy integrations** that streamline lead capturing and response across various social media platforms. [(1 mentions)](https://www.g2.com/products/beex-contact-center/reviews?filters%5Bsentiment_snippet%5D=2465555&qs=pros-and-cons#reviews) Users appreciate the **efficient lead response** capabilities of Beex Contact Center, enhancing their overall productivity. [(1 mentions)](https://www.g2.com/products/beex-contact-center/reviews?filters%5Bsentiment_snippet%5D=2465545&qs=pros-and-cons#reviews) Users face **integration limitations** with Beex Contact Center's API, impacting performance on lower-end devices. [(1 mentions)](https://www.g2.com/products/beex-contact-center/reviews?filters%5Bsentiment_snippet%5D=2465518&qs=pros-and-cons#reviews) Users are frustrated by **messaging issues** , such as limitations on mass campaigns and misassignments of connected users. [(1 mentions)](https://www.g2.com/products/beex-contact-center/reviews?filters%5Bsentiment_snippet%5D=2078519&qs=pros-and-cons#reviews) Users report **mobile app issues** with Beex Contact Center, noting limitations in integration and performance on lower-end devices. [(1 mentions)](https://www.g2.com/products/beex-contact-center/reviews?filters%5Bsentiment_snippet%5D=2465481&qs=pros-and-cons#reviews) Users experience **slow performance** with Beex Contact Center, especially on lower-end equipment, affecting integration and response times. [(1 mentions)](https://www.g2.com/products/beex-contact-center/reviews?filters%5Bsentiment_snippet%5D=2465525&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Beex Contact Center ##### 1. Automation Users benefit from **efficient automation** with Beex Contact Center, seamlessly capturing and responding to leads. [ See 1 mentions ](https://www.g2.com/products/beex-contact-center/reviews?filters%5Bsentiment_snippet%5D=2465506&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "EasyProcess Beex Review" What do you like about Beex Contact Center? It has different social media integrations and automatizations that allow its users to fully capture and respond to leads efficiently and quickly. The ##### 2. Call Quality Users value the **call quality** of Beex Contact Center, enhancing customer interactions with reliable connections and detailed reports. [ See 1 mentions ](https://www.g2.com/products/beex-contact-center/reviews?filters%5Bsentiment_snippet%5D=2078522&qs=pros-and-cons#reviews) See Related User Reviews DC Diego C. Mid-Market (51-1000 emp.) 4.0/5 "Complete Tool for Customer Service" What do you like about Beex Contact Center? I like the way it connects customer calls with customer service and, above all, provides traceability through detailed reports, in case of a successfu ##### 3. Customer Support Users appreciate the **customer support** of Beex Contact Center for its effective call connection and detailed reporting features. [ See 1 mentions ](https://www.g2.com/products/beex-contact-center/reviews?filters%5Bsentiment_snippet%5D=2078520&qs=pros-and-cons#reviews) See Related User Reviews DC Diego C. Mid-Market (51-1000 emp.) 4.0/5 "Complete Tool for Customer Service" What do you like about Beex Contact Center? I like the way it connects customer calls with customer service and, above all, provides traceability through detailed reports, in case of a successfu ##### 4. Easy Integrations Users benefit from **easy integrations** that streamline lead capturing and response across various social media platforms. [ See 1 mentions ](https://www.g2.com/products/beex-contact-center/reviews?filters%5Bsentiment_snippet%5D=2465555&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "EasyProcess Beex Review" What do you like about Beex Contact Center? It has different social media integrations and automatizations that allow its users to fully capture and respond to leads efficiently and quickly. The ##### 5. Efficiency Users appreciate the **efficient lead response** capabilities of Beex Contact Center, enhancing their overall productivity. [ See 1 mentions ](https://www.g2.com/products/beex-contact-center/reviews?filters%5Bsentiment_snippet%5D=2465545&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "EasyProcess Beex Review" What do you like about Beex Contact Center? It has different social media integrations and automatizations that allow its users to fully capture and respond to leads efficiently and quickly. The ### Top Cons or Disadvantages of Beex Contact Center ##### 1. API Integration Users face **integration limitations** with Beex Contact Center's API, impacting performance on lower-end devices. [ See 1 mentions ](https://www.g2.com/products/beex-contact-center/reviews?filters%5Bsentiment_snippet%5D=2465518&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "EasyProcess Beex Review" What do you dislike about Beex Contact Center? The API endpoints have some limitations that make it difficult to integrate. I don't feel it is fully optimized yet, as it has issues with lower-end e ##### 2. Messaging Issues Users are frustrated by **messaging issues** , such as limitations on mass campaigns and misassignments of connected users. [ See 1 mentions ](https://www.g2.com/products/beex-contact-center/reviews?filters%5Bsentiment_snippet%5D=2078519&qs=pros-and-cons#reviews) See Related User Reviews DC Diego C. Mid-Market (51-1000 emp.) 4.0/5 "Complete Tool for Customer Service" What do you dislike about Beex Contact Center? I don't like that Meta limits the messaging of mass campaigns and that some campaigns sometimes can't recognize the connected executive users to assig ##### 3. Mobile App Issues Users report **mobile app issues** with Beex Contact Center, noting limitations in integration and performance on lower-end devices. [ See 1 mentions ](https://www.g2.com/products/beex-contact-center/reviews?filters%5Bsentiment_snippet%5D=2465481&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "EasyProcess Beex Review" What do you dislike about Beex Contact Center? The API endpoints have some limitations that make it difficult to integrate. I don't feel it is fully optimized yet, as it has issues with lower-end e ##### 4. Slow Performance Users experience **slow performance** with Beex Contact Center, especially on lower-end equipment, affecting integration and response times. [ See 1 mentions ](https://www.g2.com/products/beex-contact-center/reviews?filters%5Bsentiment_snippet%5D=2465525&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "EasyProcess Beex Review" What do you dislike about Beex Contact Center? The API endpoints have some limitations that make it difficult to integrate. I don't feel it is fully optimized yet, as it has issues with lower-end e ## Top-Rated Alternatives [ ![Dotdigital](https://images.g2crowd.com/uploads/product/hd_favicon/2885a17bfed3aea5feb1bb9f11865a7a/dotdigital.svg "Dotdigital") Dotdigital 4.4/5(1,236) ](https://www.g2.com/products/dotdigital/reviews) [ ![Plivo](https://images.g2crowd.com/uploads/product/hd_favicon/0219be4caa38f6525d39454d85265b89/plivo.svg "Plivo") Plivo 4.5/5(747) ](https://www.g2.com/products/plivo/reviews) [ ![Ozonetel](https://images.g2crowd.com/uploads/product/hd_favicon/f2d24ddcc42f071094777a049ecccae3/ozonetel.svg "Ozonetel") Ozonetel 4.6/5(625) ](https://www.g2.com/products/ozonetel/reviews) [ View All Alternatives ](https://www.g2.com/products/beex-contact-center/competitors/alternatives) ![brigi v.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "brigi v.") BV brigi v. Agente call center Small-Business (50 or fewer emp.) 1/5/2026 "Omnichannel support on a single platform." 3.5/5 What do you like best about Beex Contact Center? THERE ARE DIFFERENT OPTIONS FOR CONTACTING THE PATIENT AND IT ALLOWS US TO TAG AND CATEGORIZE EACH ONE. Review collected by and hosted on G2.com. What do you dislike about Beex Contact Center? What I don't like is that, when updating conversations, the loading time for me is too long for a wait time. Additionally, sometimes contacts cannot be separated, and in the same contact, different numbers that are not related are duplicated. It also does not allow uploading documents larger than 5MB, so I have to compress larger files. In the case of social networks: FB and IG, sometimes the user's name does not appear, but numbers like codes, and that does not allow me to identify the client. On the other hand, the "reply" option does not appear under a message from the user. Review collected by and hosted on G2.com. What problems is Beex Contact Center solving and how is that benefiting you? The program allows us to identify each user and have access to the entire history we have with each of them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Angel R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angel R.") AR Angel R. 10/21/2025 "Optimize Communications with Beex Contact Center" 4.5/5 What do you like best about Beex Contact Center? I appreciate how Beex Contact Center has improved our performance indicators, especially by reducing average response times thanks to automatic call distribution, which optimizes the workload. I like that we can effectively manage calls and WhatsApp messages and conduct targeted campaigns to specific clients. The automation capabilities, such as automated messages on WhatsApp and the categorization of message types through the chatbot, are incredibly useful since the chatbot automatically gathers information about clients and what they want, which facilitates the executive's work in the final stage of the process to conclude or close the ticket. The platform has allowed us to respond massively to clients, which is a great advantage. The integration with other platforms, like OHO for ticket management, is also perfectly facilitated. Additionally, I highly value the speed of the service, the quality of the after-sales service, and the adaptability of the platform to our business. The usability and easy configuration process make it stand out even more. Review collected by and hosted on G2.com. What do you dislike about Beex Contact Center? I would improve a bit more in the email aspect of the Beex Contact Center. Review collected by and hosted on G2.com. What problems is Beex Contact Center solving and how is that benefiting you? Beex Contact Center improves our indicators, reduces response times, and allows for better automatic call distribution. Additionally, it facilitates mass responses to customers with its attributes, optimizing our service. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Marlo Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marlo Z.") MZ Marlo Z. Coordinador Mid-Market (51-1000 emp.) 8/14/2025 "Fast and Efficient Shipping with Intuitive Templates" 5/5 What do you like best about Beex Contact Center? I like the ease of forms and templates in Beex Contact Center. The templates help me to do mass mailings according to each need. The mailings arrive quickly and we get quick responses. Also, the initial setup was very easy. Review collected by and hosted on G2.com. What do you dislike about Beex Contact Center? There is nothing I don't like, Beex Contact Center Review collected by and hosted on G2.com. What problems is Beex Contact Center solving and how is that benefiting you? We use Beex Contact Center for mass WhatsApp messaging, ensuring quick attention and notifications. I like their forms and templates, which make sending according to needs easier. Review collected by and hosted on G2.com. Show More 12/26/2025 Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 1/13/2026 "EasyProcess Beex Review" 4.5/5 What do you like best about Beex Contact Center? It has different social media integrations and automatizations that allow its users to fully capture and respond to leads efficiently and quickly. The user interface is intuitive and easy to understand. Review collected by and hosted on G2.com. What do you dislike about Beex Contact Center? The API endpoints have some limitations that make it difficult to integrate. I don't feel it is fully optimized yet, as it has issues with lower-end equipment (e.g., slow response). It lacks an app that can be used to reply to leads through the agent's phone. Review collected by and hosted on G2.com. What problems is Beex Contact Center solving and how is that benefiting you? It allowed us to fully take advantage of the leads generated through our social media channels. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Carla Keytty G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carla Keytty G.") CG Carla Keytty G. Teleoperador asistente Small-Business (50 or fewer emp.) 12/16/2025 "Great experience with Beex" 5/5 What do you like best about Beex Contact Center? Beex has significantly improved my team's productivity. The platform is intuitive and has enhanced our ability to efficiently and personally address and manage our customers' inquiries. Review collected by and hosted on G2.com. What do you dislike about Beex Contact Center? There is nothing I don't like about Beex contact center. Review collected by and hosted on G2.com. What problems is Beex Contact Center solving and how is that benefiting you? We use Beex to be able to attend to our clients who call our telephone center or who write to our WhatsApp channel. Review collected by and hosted on G2.com. Show More 12/19/2025 Current UserValidated ReviewerSource: OrganicAI Translated ![Victor Manuel H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victor Manuel H.") VH Victor Manuel H. Supervisor Enterprise (\> 1000 emp.) 12/22/2025 "Efficient" 5/5 What do you like best about Beex Contact Center? The assignment of a person with whom we are in contact monthly and who asks us for feedback in order to improve their processes and adapt to the needs of their supplier. Review collected by and hosted on G2.com. What do you dislike about Beex Contact Center? The intermittencies (infrequent) that occur at certain times regarding the loads, Review collected by and hosted on G2.com. What problems is Beex Contact Center solving and how is that benefiting you? Resolve the technical issues of an internet service, outages, but the support service resolves them immediately. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated A Asistente SAC . asistente de atención al cliente Small-Business (50 or fewer emp.) 12/18/2025 "beex help me with my customer service operation" 4.5/5 What do you like best about Beex Contact Center? that allows me to centralize all the conversations that come through WhatsApp Review collected by and hosted on G2.com. What do you dislike about Beex Contact Center? the division of chat spaces in the attention module Review collected by and hosted on G2.com. What problems is Beex Contact Center solving and how is that benefiting you? beex helps me centralize conversations that come from the WhatsApp channel. It allows me to have visibility of what my agents are doing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Jessica E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica E.") JE Jessica E. TELEOPERADORA Small-Business (50 or fewer emp.) 1/5/2026 "Real improvement in the customer experience" 4.5/5 What do you like best about Beex Contact Center? it features a user-friendly and visually appealing system Review collected by and hosted on G2.com. What do you dislike about Beex Contact Center? Not being able to delete a message sent by mistake on WhatsApp Review collected by and hosted on G2.com. What problems is Beex Contact Center solving and how is that benefiting you? Being able to manage multiple channels (calls and WhatsApp) in a system helps optimize customer response time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Stiven G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stiven G.") SG Stiven G. Coordinador de Marketing Small-Business (50 or fewer emp.) 12/18/2025 "Beex Experience" 5/5 What do you like best about Beex Contact Center? The ease of using the platform, intuitive and the connection with messaging from all social networks Review collected by and hosted on G2.com. What do you dislike about Beex Contact Center? So far everything works as agreed Review collected by and hosted on G2.com. What problems is Beex Contact Center solving and how is that benefiting you? Centralize all my conversations from the different ones and have control over the advisors. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Oscar G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oscar G.") OG Oscar G. Administrador Small-Business (50 or fewer emp.) 4/29/2025 "Our customer service system improved and there is a lot of potential for improvements" 5/5 What do you like best about Beex Contact Center? Beex Contact Center has helped us and continues to help us implement a series of progressive improvements in our customer service, with constant information and flows of ideas that have led us to innovate beyond our initial vision. Regarding usability, my contact staff was able to quickly adapt to the workflow, and now it is a mandatory daily tool for us. Communication and support have remained accessible, friendly, and reliable over the years. Review collected by and hosted on G2.com. What do you dislike about Beex Contact Center? It can be clearer in handling documentation to explore the platform more autonomously. Especially with functions that were not fully developed at the time of launch, or that do not integrate in the most obvious way into our processes. Review collected by and hosted on G2.com. What problems is Beex Contact Center solving and how is that benefiting you? My initial problem was the dispersion, lack of control, and supervision in the service channels. Beex Contact Center helped us from the start to unify all the channels, setting up a chatbot in just a few hours to organize the traffic and better resolve customer issues, while we administrators have a permanent follow-up on the quality of service. Review collected by and hosted on G2.com. 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