AzureDesk Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Allows users to customize chat colors, text, logos, and branding.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Integrates with other customer service software to improve support and enhance functionality

Based on 15 AzureDesk reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress

Based on 14 AzureDesk reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance

Based on 18 AzureDesk reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket

Based on 18 AzureDesk reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response

Based on 16 AzureDesk reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions

Based on 15 AzureDesk reviews and verified by the G2 Product R&D team. Respond to common requests with standard reply

Based on 14 AzureDesk reviews and verified by the G2 Product R&D team. Offers tools for managing and tracking service-level agreements (SLAs)

Based on 17 AzureDesk reviews and verified by the G2 Product R&D team. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 16 AzureDesk reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives

Based on 12 AzureDesk reviews and verified by the G2 Product R&D team. Central repository for account and contact information

Based on 17 AzureDesk reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Based on 17 AzureDesk reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting