AzureDesk Reviews & Product Details

This SaaS support desk application has changed the way we handle customer support. Gone are tracking emails and follow up where key content and repetitive messages can be easily captured for future use.

A quick review of the dashboard shows any outstanding remedial action and the interface continues to improve. Review collected by and hosted on G2.com.

The interface is a little slow to load, but that is most likely my data connection rather than the server end issue. Review collected by and hosted on G2.com.

The support team is on touch and helps you to solve any doubt and issue you would have. Other helpdesk systems fails in this section but AzureDesk has demostrated a strong support team behind the scenes.

It's simplicity of use helps you to get things done very quickly and improve your efficiency in the support process with customers or employees. Review collected by and hosted on G2.com.

The design could be a little better but they are working hard to improve it every day with different updates on the UI and backend. Review collected by and hosted on G2.com.

The user interface of the software is too easy and the multifunctional updates we receive is very unique. Review collected by and hosted on G2.com.

The software sometimes stuck down when u r making any background complications in the system very easily. Review collected by and hosted on G2.com.

AzureDesk has impressed me from the first time I used it.

First of all, its simplicity of use makes you don't need any documentation or manual to learn how to use it.

After you register, you can start using the product with all its features for free (one agent), and then scale up based on your needs for only 5$/month per agent. It's really a gift!

The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it.

We are really happy with this product after a week of use, it has helped to organize our support request internally and we are start using it to our customers also.

Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software. Review collected by and hosted on G2.com.

Maybe some small features like support for HTML messages and signatures. Review collected by and hosted on G2.com.

It has a high value due to offering a lot of features for the price. Coming a close second is the customer services. I've worked with Chirag mainly and he's always been very responsive and helpful even on the weekends. Review collected by and hosted on G2.com.

We could use a customizable field (or two) that's searchable. For now, we're using the Notes section which is an acceptable workaround for now. Review collected by and hosted on G2.com.

Azuredesk has transformed our support process, quickly , efficiently and with buy in from all our consultants. Review collected by and hosted on G2.com.

AzureDesk is a simple system, it needs some minor tweaks around HTML. Review collected by and hosted on G2.com.

AzureDesk is a light yet flexible customer service application that does the job, without spending a fortune every month! I took advantage of the 14-day trial version period to give it a shot and I was very pleased overall. The company is relatively new to the customer service landscape but they seem to have a solid understanding of today's market and needs. They have an excellent help desk and actually this is the main thing that it really was a deal closer for me. I was having an issue with a feature, so I send them an email. The response was almost instant and that made me feel comfortable and safe! I really encourage others to give it a shot. Its no ZenDesk but it does the job in a fraction of the price. Review collected by and hosted on G2.com.

I would say that overall I didn't find any major issues that concerned me. However I would like to point out that I wouldn't mind if the loading of some pages took a little bit less time, especially the ticket page. Not a big issue but I thought worth mentioning. Review collected by and hosted on G2.com.

AzureDesk.co has helped us improve our productivity and improve our customer satisfaction. We tried several other helpdesk systems but AzureDesk.co had the best features/price ratio and the support team is great!

AzureDesk.co is an end-to-end customer support engine for rapidly growing companies. The system contains a variety of reporting features that help administrators make key business solutions. Review collected by and hosted on G2.com.

As the company is still growing and they are enhancing the features of the product at top level. so i did not found and dislikes yet. Review collected by and hosted on G2.com.

Azuredesk is easy to use software we mainly use it for Customer support but it also have option for creating knowledge base which i great. We plan to use that feature in near future.

The UI is designed for ease of access, it performs good in modern browser the search functionality helps a lot while try to find old ticket for a particular customer.

Customers can directly reply for a ticket from their email address. It is a great feature to have. When solving a customers ticket we can put private notes that is only visible to staffs which allows better communication within ourselves. Review collected by and hosted on G2.com.

I think there is nothing to dislike , Azure desk is improving Review collected by and hosted on G2.com.

Simple ticket layout, ability to refine ticket selection, powerful ticket search feature, dashboards, Knowledge Base, Integrations and the responsiveness from the AzureDesk team. Review collected by and hosted on G2.com.

Areas which are currently under improvement include mobile accessibility and a faster loading time of tickets. Review collected by and hosted on G2.com.