AzureDesk Reviews & Product Details

AzureDesk is an Helpdesk software with Easy access to Information & Support. AzureDesk centralizes all customer-facing information in a company that can be strategically used for effective customer service. AzureDesk - Only helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users.Try azuredesk.co today for 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3rd party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules All the Support emails are converted in to the Ticket with a unique ticket id # which makes it easier to track. Notifications are received by Agents & Customers with the latest updates. Customer gets its own support portal as soon as company is registered with AzureDesk. Easy Access to admin portal to add all the FAQ, Topic & Articles to be displayed on Support portal. Unique Search Page is available that provides the search results with the first key stroke & it also searches all the FAQ, Topics & all the information available. Search option is also available with Ticket Id, Issue type, Priority for easier access. Display ticket is also available Inbuilt JIRA integration is also available to link new as well as existing tickets to the backend.

Seller

IntegrateCloud

Discussions

AzureDesk Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Roma shah (Marketing Executive at AzureDesk)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Perceived Cost

$$$$$

View More Pricing Information

Top-Rated Alternatives

Zendesk for Customer Service

View All Alternatives

User Insights

Average based on 33 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Eder G.

IT Manager

Small-Business (50 or fewer emp.)

11/24/2021

"desk of the future"

4.5/5

What do you like best about AzureDesk?

I think that the best is that you can access a remote server without all the installation and configuration processes. With Azure Desktop, with just a few clicks you can create a remote session for everyone. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

I would say that it is an unsupported type of connections, no remote app, no remote desktop (RADC) or Remote Desktop Connection (MSTSC), so this limits your connections a little. Review collected by and hosted on G2.com.

Subramanian C.

Werkstudent Project Management Office

Enterprise (> 1000 emp.)

2/25/2022

"Helpful customer service and ticket closure helpdesk"

4/5

What do you like best about AzureDesk?

It simplified helpdesk software to customize the ticketing needs and closure easily. The application has all the must-have needs in a ticket closure and tracking website. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

Support center response and waiting time to improve. Apps reporting and integration interactions to improve for better customization and transition from the old software. Review collected by and hosted on G2.com.

Amy K.

Team lead

Mid-Market (51-1000 emp.)

11/3/2021

"Best customer support software"

5/5

What do you like best about AzureDesk?

It has very great features like

Unlimited mailbox storage

Great ticket management system

Support center which can handle several customer questions on its own

Reporting system which is par better than any other software in competition Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

This could be software to find any flaws.

One of the best customer service and support software in the market and a really recommend to integrate in business.

Would suggest to improve the response time else its a fantastic software Review collected by and hosted on G2.com.

Shivam P.

Test Engineer

Enterprise (> 1000 emp.)

4/15/2022

"Great"

4/5

What do you like best about AzureDesk?

The Way Vso Details And User story Presented Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

The Server Error When some of the Content Is Available Only For Specific People Review collected by and hosted on G2.com.

Pradeep F.

L2 System Engineer

Mid-Market (51-1000 emp.)

8/1/2021

"Perfect Cloud-Based Helpdesk & Ticketing Management Tool"

4.5/5

What do you like best about AzureDesk?

First I want to say that UI is very simple and perfect for any IT savvy guy. This management software is suitable for businesses of all sizes. This tool is equipped with robust features to manage the end-to-end customer agents’ operations. Some key features of this that I saw are Collaboration Rules, Unlimited Inbox, self-service tools. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

This tool actually consists of lots of best features so as a disadvantage if they could simplify all rules implementations and configurations a bit and the approvals for the update is not so quick. some issues and with generating automatic notifications. Review collected by and hosted on G2.com.

Recommendations to others considering AzureDesk:

First, have to say that kindly get a Trial version and test this product it's worth testing this because it will definitely match your company. Recommended to IT companies who are in the IT support Field. Review collected by and hosted on G2.com.

What problems is AzureDesk solving and how is that benefiting you?

It allows me to manage my Helpdesk activities very easily and is also used to get customer feedback quickly. Review collected by and hosted on G2.com.

anusha s.

Associate Consultant

Mid-Market (51-1000 emp.)

3/13/2022

"Azure desk is very helpful"

5/5

What do you like best about AzureDesk?

Azure desk is very virtual.and execute virtually online Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

, no remote connection this will limit your connections Review collected by and hosted on G2.com.

Mohd A.

Senior Quality Assurance Analyst

Mid-Market (51-1000 emp.)

11/5/2021

"Best solution for your customer support services"

5/5

What do you like best about AzureDesk?

A robust and efficient ticket management system

Like the cool feature of converting mails into tickets which is very beneficial

Capability of integrating with different apps Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

Can improve the reporting system

Can have different themes default one seems to be boring, can work in improving the interface Review collected by and hosted on G2.com.

Andreus V.

Mid-Market (51-1000 emp.)

4/7/2020

"Being able to integrate with Slack makes it very useful for us"

4.5/5

What do you like best about AzureDesk?

It is very useful and easy to handle, its ticket management system and the tracking of interactions is very fluid. It also allows us to carry out a multichannel communication expanding the possibilities of use. It can be integrated with Slack and that makes it more powerful since it allows managing communications in a comprehensive way. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

I did not have any major problems to point out something negative about this software. Maybe a couple of small incipients that technical support is always ready to help solve in a matter of minutes.... Review collected by and hosted on G2.com.

Recommendations to others considering AzureDesk:

The price is very good in relation to all the features it has. I recommend it to companies that want to have the ability to respond effectively and quickly to their customers. Review collected by and hosted on G2.com.

What problems is AzureDesk solving and how is that benefiting you?

When I work as a teacher, the company chose to implement this system so that each teacher could offer help or advice in a very simple way. And we really could do. It is easy to manage the tickets and follow up on cases that we have always been able to attend to people who asked us for help or information in a simpler way. Therefore, we offered to provide general solutions for this type of query through AzureDesk as an option that you can use, which makes it much easier for us to answer your momentary concerns. Review collected by and hosted on G2.com.

amanda j.

driver

Mid-Market (51-1000 emp.)

4/23/2019

"A flawless online customer service software"

4/5

What do you like best about AzureDesk?

AzureDesk is quite economical and has all the must have features of enterprise class systems. It provides a free trial for up to 14 days and a free plan for up to three agents. It has mail integration and allows multi-channel communication and has built-in email templates too that you can easily edit and forward to your clients. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

AzureDesk does not provide very efficient reporting as it lacks channel fields. The approval of updating tickets is also not quick. It does not generate automatic notifications either. Review collected by and hosted on G2.com.

What problems is AzureDesk solving and how is that benefiting you?

AzureDesk support third party integration with software like JIRA, Slack and many others. It has a sleek user interface for admin requests. It has a powerful search and allows your customers to first search their queries before getting to customer portal. It provides ticket management as well. Review collected by and hosted on G2.com.

steven a.

real estste agent

Small-Business (50 or fewer emp.)

4/24/2019

"Highly useful software for simplifying and enhancing your interaction with your customers."

4.5/5

What do you like best about AzureDesk?

Azuredesk is quite economical and provides a free plan for up to three agents. It has email integration and allows multi-channel communication. It provides ticket management as well. It provides built-in email templates too that you can easily edit and forward to your clients. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

Azuredesk does not provide an activity dashboard. It lacks workflow management too. It also does not allow customizable branding. Automatic notifications are also not generated in Azure. Review collected by and hosted on G2.com.

What problems is AzureDesk solving and how is that benefiting you?

Azure desk allows you to manage feedback obtained from the clients easily. It allows you to integrate and manage a help desk too. It supports third party integrations too. It has a powerful search and allows your customers to first search the query answers themselves in its customer portal. Review collected by and hosted on G2.com.