Watermark Student Success & Engagement Reviews & Product Details

Watermark SS&E is simple to use and provides great insights into the current student situation, allowing us to intervene at the right time. We've seen increased use across campus, and once faculty and advisors have access to student data, they fall in love with it. Review collected by and hosted on G2.com.

The support documents can be confusing because they use different terms to explain the same concept. It would be helpful to have support documents updated and reflect both two-year and four-year schools. Review collected by and hosted on G2.com.

The best part about this website is that everything is laid out right in front of you. All of the information that you need is on one screen. It is only a click away if you want to get deeper into something else regarding a student, like the courses they are taking or other notes associated with that person. Review collected by and hosted on G2.com.

This is not necessarily something I dislike, but I think it could be a welcomed addition to make it easier. All people associated with a student are listed on the right side of the main profile screen. I want to be able to hover over any of those people and have the option to send them a text message or a note. This would save just one more step. The only other way that I see that I can reach out to somebody associated with the student is to click on the 'message' button above the student's name, and then there is a drop-down menu. This is too many steps. Review collected by and hosted on G2.com.

Watermark SS&E allows our advising team to efficiently address student academic issues through multiple features. We have expanded the use to key stakeholders across campus for their specific needs, all centered on student support. We are seeing increased collaboration from various departments, allowing us to support students in ways we never have before. Through the SS&E features, we can help students proactively rather than reactively. Review collected by and hosted on G2.com.

Old support docs, seeing data, reporting Review collected by and hosted on G2.com.

The ability to access information about students you work with in one place. The ease of use which allows faculty and staff to engage with students by email, text message, or push notification in the app. The fact that you can set permissions/access at a granular level depending on staff role. The response of the staff at Watermark when you have a request or an issue. Review collected by and hosted on G2.com.

The only downside is the fact that some changes are made to the product without advance notice. However, this is not a large issue due to the overall usability of the application. Review collected by and hosted on G2.com.

From and advisor standpoint the Watermark Student Sucess and Engagement is really easy to use because it integrates with our course planning system, Moodle, and various areas of campus so that advisors have a big picture view of what is going on with students. Review collected by and hosted on G2.com.

There is a lot that I do like. One thing that would be helpful would be the ability to pull more data and reports from both your caseload and an overall student population or major group. Review collected by and hosted on G2.com.

Amarillo College is able to holistically view a students profile and easily see grades, absences, services utilized, and notes on student records without going in any other system. Review collected by and hosted on G2.com.

There has not been a downside or anything in particular that I dislike. Review collected by and hosted on G2.com.

I like how is it is easy to use, connect with staff if there are issues and also able to be customized to your needs. Review collected by and hosted on G2.com.

Some new features and some one-off request are unable to be supported at this time. Review collected by and hosted on G2.com.

The use of reports, filters, tags, pipelines has imporved our ability to support, coach, and encourage students. Also love the ability to use Watermark to text students as we tend to receive a higher response rate through text. Review collected by and hosted on G2.com.

It is not the most intuitive program. I am learning just how much it can do, but was a bit lost at the start. Review collected by and hosted on G2.com.

Very intuitive and decently easy to navigate. Review collected by and hosted on G2.com.

To get any kind of real help you have to pay, which feels ridiculous. Review collected by and hosted on G2.com.

Customer service, number of features ease of use Review collected by and hosted on G2.com.

would like a little more autonomy. less reference to articles Review collected by and hosted on G2.com.