--- title: athenaOne Reviews meta_title: 'athenaOne Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 112 reviews by the users' company size, role or industry to find out how athenaOne works for a business like yours. aggregate_rating: rating_value: 3.4 review_count: 112 scale: '5' date_modified: '2026-07-17' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # athenaOne Reviews **Vendor:** athenahealth **Category:** [Value-Based Performance Management Analytics Software](https://www.g2.com/categories/value-based-performance-management-analytics) **Average Rating:** 3.4/5.0 **Total Reviews:** 112 ## About athenaOne athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps. Our suite of integrated, network-enabled services works to deliver measurable financial and clinical results for providers. The athenahealth EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more. Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal. ## athenaOne Pros & Cons **What users like:** - Users value the **constant feature updates** and deep customization options that enhance their workflow and reporting capabilities. (6 reviews) - Users find athenaOne **easy to use** with friendly templates and seamless calendar integration for efficient workflows. (5 reviews) - Users value the **top-notch API integration** of athenaOne, allowing seamless connection of essential tools for efficient practice management. (4 reviews) - Users value the **exceptional customer service** from AthenaOne, enhancing their practice management experience significantly. (3 reviews) - Users value the **user-friendly templates** in athenaOne, enhancing their workflow and productivity significantly. (3 reviews) - Communication (2 reviews) - Users are impressed by AthenaOne's **exceptional customer support** , which feels like a partnership enhancing their practice’s operations. (2 reviews) - Customizability (2 reviews) - Customization (2 reviews) - Easy Access (2 reviews) **What users dislike:** - Users express frustration over **inadequate reporting** , finding it clunky and time-consuming for their documentation needs. (3 reviews) - Users find the **high learning curve** of athenaOne frustrating, leading to inefficient documentation and complicated processes. (3 reviews) - Users experience **poor customer support** with athenaOne, often facing slow response times from the help desk. (3 reviews) - Users report severe **billing issues** with athenaOne, including price increases and frustrating customer support experiences. (2 reviews) - Users find the **reporting process inefficient** , requiring too much effort and limiting accessibility for the staff. (2 reviews) - Inefficient Workflow (2 reviews) - Integration Issues (2 reviews) - Users find athenaOne's **limited customization** frustrating, as it complicates document retrieval and integrates poorly with existing data. (2 reviews) - Users express frustration with **limited features** , noting clunky documentation processes and the need for extensive integrations. (2 reviews) - Missing Features (2 reviews) ## athenaOne Discussions - [Is Athena a clearinghouse?](https://www.g2.com/discussions/is-athena-a-clearinghouse) - 1 comment - [View athenaOne pricing details and edition comparison](https://www.g2.com/products/athenaone/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+16%3A38%3A44+-0500&secure%5Bsession_id%5D=46f38cb9-264b-4acd-8427-352f0b0d76f9&secure%5Btoken%5D=4fd6d5e2f90e02da99ceece6139d51ffbc065dc580b58071e835c069fe005d11&format=llm_user) ## athenaOne Features **Data Management** - Data Visualization - Value-Based Performance Management Analytics - Financial Data Analysis - Value-Based Performance Management Analytics - Clinical Data Analysis - Value-Based Performance Management Analytics **Data Management** - Knowledge Share - Population Health Management - Data aggregator - Population Health Management - Predictive Patient Analysis - Population Health Management **Administrative** - Systems Interoperability - Payer Care Management Workflow Applications - Applications Integration - Payer Care Management Workflow Applications - Workflow Optimization - Payer Care Management Workflow Applications - Patient Care Plan Management - Payer Care Management Workflow Applications - Data Ingestion - Payer Care Management Workflow Applications **Clinical** - Compliance - Revenue Cycle Management (RCM) - Software Integrations - Revenue Cycle Management (RCM) - Task Automation - Revenue Cycle Management (RCM) **Efficiency ** - Claims Data Automation - Healthcare Claims Management - Electronic Submissions - Healthcare Claims Management - Clearinghouse Integration - Healthcare Claims Management - Claims Process Workflow - Healthcare Claims Management **Data Collection** - Patient Data Aggregation - Patient Case Management - Patient Data Management - Patient Case Management - Clinical Communication and Collaboration - Patient Case Management - Utilization Management - Patient Case Management **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Agentic AI - Medical Billing** - Natural Language Interaction **Administrative** - Payer Contract Monitoring - Value-Based Performance Management Analytics - Population Health Analytics - Value-Based Performance Management Analytics - Compliance - Value-Based Performance Management Analytics **Care Management** - Patient Engagement - Population Health Management - Disease Risk Management - Population Health Management - Health Care Planning - Population Health Management **Processes** - Compliance - Payer Care Management Workflow Applications - Payer Support - Payer Care Management Workflow Applications - Provider Support - Payer Care Management Workflow Applications **Financial** - Billing Automation - Revenue Cycle Management (RCM) - Clearinghouse Integration - Revenue Cycle Management (RCM) - Claims Management - Revenue Cycle Management (RCM) **Accuracy** - Claims Resubmission - Healthcare Claims Management - Patient Data Security - Healthcare Claims Management - Claims Scrubbing - Healthcare Claims Management **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization **Agentic AI - EHR** - Autonomous Task Execution **Agentic AI - Population Health Management** - Autonomous Task Execution ## Top athenaOne Alternatives - [ModMed](https://www.g2.com/products/modmed/reviews) - 4.5/5.0 (361 reviews) - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) - 4.1/5.0 (255 reviews) - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (896 reviews)