--- title: athenaOne Reviews meta_title: 'athenaOne Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 112 reviews by the users' company size, role or industry to find out how athenaOne works for a business like yours. aggregate_rating: rating_value: 3.4 review_count: 112 scale: '5' date_modified: '2026-07-17' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # athenaOne Reviews **Vendor:** athenahealth **Category:** [Value-Based Performance Management Analytics Software](https://www.g2.com/categories/value-based-performance-management-analytics) **Average Rating:** 3.4/5.0 **Total Reviews:** 112 ## About athenaOne athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps. Our suite of integrated, network-enabled services works to deliver measurable financial and clinical results for providers. The athenahealth EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more. Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal. ## athenaOne Pros & Cons **What users like:** - Users value the **constant feature updates** and deep customization options that enhance their workflow and reporting capabilities. (6 reviews) - Users find athenaOne **easy to use** with friendly templates and seamless calendar integration for efficient workflows. (5 reviews) - Users value the **top-notch API integration** of athenaOne, allowing seamless connection of essential tools for efficient practice management. (4 reviews) - Users value the **exceptional customer service** from AthenaOne, enhancing their practice management experience significantly. (3 reviews) - Users value the **user-friendly templates** in athenaOne, enhancing their workflow and productivity significantly. (3 reviews) - Communication (2 reviews) - Users are impressed by AthenaOne's **exceptional customer support** , which feels like a partnership enhancing their practice’s operations. (2 reviews) - Customizability (2 reviews) - Customization (2 reviews) - Easy Access (2 reviews) **What users dislike:** - Users express frustration over **inadequate reporting** , finding it clunky and time-consuming for their documentation needs. (3 reviews) - Users find the **high learning curve** of athenaOne frustrating, leading to inefficient documentation and complicated processes. (3 reviews) - Users experience **poor customer support** with athenaOne, often facing slow response times from the help desk. (3 reviews) - Users report severe **billing issues** with athenaOne, including price increases and frustrating customer support experiences. (2 reviews) - Users find the **reporting process inefficient** , requiring too much effort and limiting accessibility for the staff. (2 reviews) - Inefficient Workflow (2 reviews) - Integration Issues (2 reviews) - Users find athenaOne's **limited customization** frustrating, as it complicates document retrieval and integrates poorly with existing data. (2 reviews) - Users express frustration with **limited features** , noting clunky documentation processes and the need for extensive integrations. (2 reviews) - Missing Features (2 reviews) ## athenaOne Reviews ### 1. Good but needs improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2018 **What do you like best about athenaOne?** Easy templates to work with. User friendly, very easy to use **What do you dislike about athenaOne?** Input is not always fast. It gets frozen **What problems is athenaOne solving and how is that benefiting you?** Now we use only 1 medical records software and not the two we used to. This one does it all ### 2. Athena Clinicals **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2017 **What do you like best about athenaOne?** easy interface, allowed to work in multiples screens at once. **What do you dislike about athenaOne?** tends to have technical difficulties about once a month **Recommendations to others considering athenaOne:** more updates and webinars **What problems is athenaOne solving and how is that benefiting you?** able to chat instantly with coworkers patients are able to communicate directly with providers through the patient portal scheduling/rescheduling is very easy ### 3. Useful tool **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about athenaOne?** I like the ability to be able to bill within the software **What do you dislike about athenaOne?** I dislike the fact that I cannot easily transfer data **What problems is athenaOne solving and how is that benefiting you?** Benefits of billing and collecting ### 4. Very understanding and easy to learn from **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2018 **What do you like best about athenaOne?** I like tmit cause its verry explainable . **What do you dislike about athenaOne?** The length of the video was way to long for the ewview **Recommendations to others considering athenaOne:** I think it is great to learn on. **What problems is athenaOne solving and how is that benefiting you?** Helping the company input patient data . sonthat it is confidential and secure. ### 5. Athena and you! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2018 **What do you like best about athenaOne?** I love that the navigation of the system is very easy to use. **What do you dislike about athenaOne?** I dislike that you cannot have more than one account up at a time. Also that you have to come out of a lot of pages to see information from another causing you to have to start over **What problems is athenaOne solving and how is that benefiting you?** Healthcare issues, surgical scheduling, therapy scheduling. ### 6. Athena EHR **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about athenaOne?** Cloud based EHR allows for patient records to be accessed across multiple clinical sites Can send secure messages to co-ordiating providers **What do you dislike about athenaOne?** Occasional technical issues/being down which greatly slows patient care **Recommendations to others considering athenaOne:** Athena is a great EHR especially for group practices/ FQHCs/ clinics with multiple sites **What problems is athenaOne solving and how is that benefiting you?** Patient scheduling, charting and referrals all in one place able to access from anywhere with secure login ### 7. Took some getting use to but.... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about athenaOne?** I like that fact that you can fax through Athena and it can sort patients paperwork just using their names. It’s great. **What do you dislike about athenaOne?** The customer service to fix issues having with Athena could be better. **What problems is athenaOne solving and how is that benefiting you?** None ### 8. Aethna collector a good practice management software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about athenaOne?** aethna health is a very user friends and easy to implement api almost for all requirement. **What do you dislike about athenaOne?** not as such. It is very good but for few requiremnt it does not provide api. **Recommendations to others considering athenaOne:** very good and easy to use. I recommend it strongly. **What problems is athenaOne solving and how is that benefiting you?** we can implement patient engagement software ### 9. Athena **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2018 **What do you like best about athenaOne?** I love the idea of how it pulls up the diagnosis and codes **What do you dislike about athenaOne?** I hate the templates so needs improvement especially peds **Recommendations to others considering athenaOne:** It’s a good emr **What problems is athenaOne solving and how is that benefiting you?** Fax server worked well and saved paper ### 10. It’s fine but has way too many bugs **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2018 **What do you like best about athenaOne?** User friendly. The interface is pretty. That’s about it. **What do you dislike about athenaOne?** No 2 people can edit at the same time. You can edit an encounter that isn’t yours **What problems is athenaOne solving and how is that benefiting you?** See above ### 11. Like it **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2018 **What do you like best about athenaOne?** User friendly, easy to find documents and label them appropriately. **What do you dislike about athenaOne?** Can’t see incoming faxes, and some documents get label wrong. **What problems is athenaOne solving and how is that benefiting you?** None ### 12. Athena Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2017 **What do you like best about athenaOne?** As far as electronic medical records go, this one was pretty intuitive. **What do you dislike about athenaOne?** There was very limited reporting functionality. That may have improved in the last two years, however. **What problems is athenaOne solving and how is that benefiting you?** Online practice management and data collection for a small practice. ## athenaOne Discussions - [Is Athena a clearinghouse?](https://www.g2.com/discussions/is-athena-a-clearinghouse) - 1 comment - [View athenaOne pricing details and edition comparison](https://www.g2.com/products/athenaone/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+03%3A25%3A37+-0500&secure%5Bsession_id%5D=c9ab8ef6-bb3d-48fb-8093-efebc67aaffc&secure%5Btoken%5D=24bbddd2a052d01b51fea09344bfd13e41993c39b904b9f199e089873693060f&format=llm_user) ## athenaOne Features **Data Management** - Data Visualization - Value-Based Performance Management Analytics - Financial Data Analysis - Value-Based Performance Management Analytics - Clinical Data Analysis - Value-Based Performance Management Analytics **Data Management** - Knowledge Share - Population Health Management - Data aggregator - Population Health Management - Predictive Patient Analysis - Population Health Management **Administrative** - Systems Interoperability - Payer Care Management Workflow Applications - Applications Integration - Payer Care Management Workflow Applications - Workflow Optimization - Payer Care Management Workflow Applications - Patient Care Plan Management - Payer Care Management Workflow Applications - Data Ingestion - Payer Care Management Workflow Applications **Clinical** - Compliance - Revenue Cycle Management (RCM) - Software Integrations - Revenue Cycle Management (RCM) - Task Automation - Revenue Cycle Management (RCM) **Efficiency ** - Claims Data Automation - Healthcare Claims Management - Electronic Submissions - Healthcare Claims Management - Clearinghouse Integration - Healthcare Claims Management - Claims Process Workflow - Healthcare Claims Management **Data Collection** - Patient Data Aggregation - Patient Case Management - Patient Data Management - Patient Case Management - Clinical Communication and Collaboration - Patient Case Management - Utilization Management - Patient Case Management **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Agentic AI - Medical Billing** - Natural Language Interaction **Administrative** - Payer Contract Monitoring - Value-Based Performance Management Analytics - Population Health Analytics - Value-Based Performance Management Analytics - Compliance - Value-Based Performance Management Analytics **Care Management** - Patient Engagement - Population Health Management - Disease Risk Management - Population Health Management - Health Care Planning - Population Health Management **Processes** - Compliance - Payer Care Management Workflow Applications - Payer Support - Payer Care Management Workflow Applications - Provider Support - Payer Care Management Workflow Applications **Financial** - Billing Automation - Revenue Cycle Management (RCM) - Clearinghouse Integration - Revenue Cycle Management (RCM) - Claims Management - Revenue Cycle Management (RCM) **Accuracy** - Claims Resubmission - Healthcare Claims Management - Patient Data Security - Healthcare Claims Management - Claims Scrubbing - Healthcare Claims Management **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization **Agentic AI - EHR** - Autonomous Task Execution **Agentic AI - Population Health Management** - Autonomous Task Execution ## Top athenaOne Alternatives - [ModMed](https://www.g2.com/products/modmed/reviews) - 4.5/5.0 (361 reviews) - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) - 4.1/5.0 (255 reviews) - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (896 reviews)