Compare Alloy Navigator and Jira Service Management 
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At a Glance
Market Segments
Small-Business (63.4% of reviews)
Mid-Market (42.8% of reviews)
Entry-Level Pricing
$86.00 1 technician per month
0/agent/month
Alloy Navigator
Star Rating
(93)4.8 out of 5
Market Segments
Small-Business (63.4% of reviews)
Entry-Level Pricing
$86.00 1 technician per month
Browse all 3 pricing plansJira Service Management
Star Rating
(950)4.3 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Alloy Navigator excels in Quality of Support with a score of 9.3, while Jira Service Management scores 8.4. Reviewers mention that Alloy Navigator's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Reviewers mention that Alloy Navigator offers superior Ease of Setup with a score of 9.0 compared to Jira's 8.0. Users say that Alloy Navigator's intuitive onboarding process and clear documentation significantly reduce the time needed to get started.
- Users on G2 highlight that Alloy Navigator shines in Asset Management with a score of 9.2, while Jira Service Management scores 8.5. Reviewers mention that Alloy Navigator's asset tracking features are comprehensive and user-friendly, making it easier to manage IT assets effectively.
- G2 users report that Alloy Navigator has a slight edge in Automation with a score of 9.0 versus Jira's 8.9. Users say that Alloy Navigator's automation capabilities, such as automated ticket routing and notifications, streamline workflows and enhance productivity.
- Reviewers mention that Jira Service Management excels in Timely Alerts with a score of 9.0, compared to Alloy Navigator's 8.7. Users report that Jira's alerting system is highly effective in keeping teams informed about critical issues in real-time.
- Users say that Alloy Navigator provides better Multi-step Planning features with a score of 9.5, while Jira scores 8.5. Reviewers mention that Alloy Navigator's planning tools allow for more complex project management, making it easier to visualize and execute multi-step processes.
Pricing
Entry-Level Pricing
Alloy Navigator
Enterprise
$86.00
1 technician per month
for large organizations
- Everything in Express plus...
- ITIL
- Projects
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
Alloy Navigator
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
8.6
58
8.7
840
Ease of Use
9.1
87
8.2
847
Ease of Setup
9.2
77
8.0
455
Ease of Admin
8.4
20
8.0
358
Quality of Support
9.1
56
8.4
724
Has the product been a good partner in doing business?
9.0
21
8.7
335
Product Direction (% positive)
9.2
57
8.7
809
Features by Category
Ticket and Case Management
Not enough data
9.0
81
Not enough data
9.0
79
Not enough data
8.9
80
Not enough data
8.8
78
Not enough data
8.8
77
Not enough data
8.7
79
Not enough data
9.2
78
Not enough data
8.5
77
Generative AI
Not enough data
7.9
54
Not enough data
7.9
53
Agentic AI - Help Desk
Not enough data
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Communication Channels
Not enough data
8.9
80
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Platform
Not enough data
8.1
83
Not enough data
8.4
85
Not enough data
8.8
84
Not enough data
8.8
80
Not enough data
8.6
82
Not enough data
8.6
79
Administration
8.5
40
|
Verified
8.9
165
|
Verified
8.7
41
|
Verified
8.5
159
|
Verified
8.3
42
|
Verified
8.9
170
|
Verified
Service Desk
8.6
40
|
Verified
8.9
176
|
Verified
8.8
39
|
Verified
8.8
176
|
Verified
8.6
35
|
Verified
8.8
175
|
Verified
Management
8.5
36
|
Verified
9.0
152
|
Verified
8.8
36
|
Verified
8.9
147
|
Verified
8.8
34
|
Verified
8.7
148
|
Verified
8.7
35
|
Verified
8.6
143
|
Verified
Feature Not Available
8.6
139
|
Verified
Functionality
8.9
36
|
Verified
9.1
157
|
Verified
8.8
33
|
Verified
8.8
149
8.8
32
|
Verified
8.7
154
|
Verified
9.1
33
|
Verified
8.9
151
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
8.8
20
8.3
80
8.8
20
8.5
79
8.9
20
8.3
79
9.1
20
8.3
79
8.6
20
8.3
80
8.9
20
8.1
80
8.8
20
8.3
81
Monitoring
8.5
11
|
Verified
8.9
145
|
Verified
8.7
13
|
Verified
9.0
149
|
Verified
8.9
15
|
Verified
9.1
146
|
Verified
9.3
5
8.5
69
Management Tools
8.9
17
|
Verified
9.1
148
|
Verified
8.4
16
|
Verified
8.9
147
|
Verified
8.3
12
|
Verified
9.0
135
|
Verified
Generative AI
Not enough data
8.0
76
Not enough data
8.3
74
Agentic AI - Incident Management
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Asset Inventory
8.9
28
Not enough data
9.2
26
Not enough data
8.8
21
Not enough data
8.7
23
Not enough data
8.6
24
Not enough data
Generative AI
8.7
17
Not enough data
8.6
17
Not enough data
Agentic AI - IT Asset Management
9.0
17
Not enough data
9.3
17
Not enough data
8.8
17
Not enough data
8.6
17
Not enough data
8.9
17
Not enough data
8.7
17
Not enough data
9.1
17
Not enough data
Management
9.3
25
Not enough data
8.8
23
Not enough data
9.1
22
Not enough data
8.9
22
Not enough data
Functionality
9.1
13
Not enough data
9.4
12
Not enough data
8.9
12
Not enough data
8.9
11
Not enough data
9.0
10
Not enough data
9.1
11
Not enough data
Agentic AI - Software Asset Management Tools
9.3
10
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.8
10
Not enough data
9.3
10
Not enough data
8.8
10
Not enough data
9.2
10
Not enough data
Risk assessment
9.5
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
Generative AI
Not enough data
8.3
25
Agentic AI - IT Alerting
Not enough data
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Incident Management
8.9
21
8.7
304
9.2
22
8.8
313
8.9
25
8.8
323
8.7
22
8.4
278
8.5
20
8.5
275
Reporting
9.1
21
8.5
307
8.9
17
8.4
301
8.8
17
8.2
231
Access & Usability
8.1
15
8.1
227
8.7
22
8.6
274
8.5
16
8.5
236
8.3
11
8.4
231
Agentic AI - Service Desk
Not enough data
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
73
Categories
Categories
Shared Categories
Alloy Navigator and Jira Service Management are categorized as Incident Management, Service Desk, and IT Service Management (ITSM) Tools
Unique Categories
Alloy Navigator is categorized as IT Asset Management and Software Asset Management Tools
Jira Service Management is categorized as IT Alerting and Help Desk
Reviews
Reviewers' Company Size
Alloy Navigator
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
37.6%
Marketing and Advertising
7.5%
Utilities
3.2%
Real Estate
3.2%
Computer & Network Security
3.2%
Other
45.2%
Information Technology and Services
31.1%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.6%
Telecommunications
3.2%
Other
40.3%
Alternatives
Discussions
Alloy Navigator has no discussions with answers
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
Timer?
1 Comment
SH
Yes it's based on work flow status, if your looking to do time sheet / manual stop start based on actual work you can use Tempo Time plugin. But for SLA...Read more
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