Alloy Navigator Features

Incident Management (5)

Automate Ticket Routing: As reported in 21 Alloy Navigator reviews. Routes tickets automatically to the appropriate user.
Ticket Prioritization: As reported in 22 Alloy Navigator reviews. Prioritizes tickets based on factors configured by the user.
Ticket Notifications: Notifies the IT team when a ticket needs action. 25 reviewers of Alloy Navigator have provided feedback on this feature.
Knowledge Base: Provides a forum for answers to common questions. This feature was mentioned in 22 Alloy Navigator reviews.
Knowledge Base/Ticket Integration: Integrates knowledge base articles into a ticket. This feature was mentioned in 20 Alloy Navigator reviews.

Reporting (3)

Access & Usability (4)

Mobile: As reported in 15 Alloy Navigator reviews. Enables access to service desk features via mobile device.
Self Service: Enables employees to view the status of their tickets. 22 reviewers of Alloy Navigator have provided feedback on this feature.
Active Directory: As reported in 16 Alloy Navigator reviews. Provides a directory of all users within an organization.
Multi-Channel Access: Enables access to service desk features through multiple channels such as email, phone, or the portal. 11 reviewers of Alloy Navigator have provided feedback on this feature.

Administration (3)

Change Management: Based on 40 Alloy Navigator reviews and verified by the G2 Product R&D team. Tools to track and implement required IT changes in a system.
Asset Management: Based on 41 Alloy Navigator reviews and verified by the G2 Product R&D team. Tools to organize and manage all IT assets within an organization.
Reports & Analytics: Based on 42 Alloy Navigator reviews and verified by the G2 Product R&D team. A means to view and analyze a large amount of data in order to gain business insights.

Service Desk (3)

Help Desk: Based on 40 Alloy Navigator reviews and verified by the G2 Product R&D team. A place for users to submit tickets when they require IT help.
Incident Reports: Based on 39 Alloy Navigator reviews and verified by the G2 Product R&D team. Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.
Process Workflow: Based on 35 Alloy Navigator reviews and verified by the G2 Product R&D team. The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.

Functionality (10)

Ticketing System: Based on 36 Alloy Navigator reviews and verified by the G2 Product R&D team. Provides a service desk for users to submit tickets for IT-related issues.
Performance Logging: Based on 33 Alloy Navigator reviews and verified by the G2 Product R&D team. Tracks action-by-action asset performance with machine- or human-readable logs.
Alerting: Based on 32 Alloy Navigator reviews and verified by the G2 Product R&D team. Creates alerts when tracked assets encounter errors or performance issues.
Automation: Based on 33 Alloy Navigator reviews and verified by the G2 Product R&D team. Automates repetitive tasks associated with IT service operations and maintenance.
Software inventory and lifecycle management: Based on 13 Alloy Navigator reviews. Create a software inventory for on-prem and SaaS software and manage software lifecycle from deployment to retirement.
License entitlement and usage management: As reported in 12 Alloy Navigator reviews. Manage software license entitlements versus user utilization
Vendor management and compliance: Manage vendor renewals, invoices, and compliance information in a centralized repository This feature was mentioned in 12 Alloy Navigator reviews.
Automated end user license provisioning: Based on 11 Alloy Navigator reviews. Automatically provision and deprovision licenses for end users based on employee directory and/or HR system data
Approved app catalogue: As reported in 10 Alloy Navigator reviews. Provide an app catalogue to empower end users to access the software licenses they require
Customized alerts: As reported in 11 Alloy Navigator reviews. Create custom alerts based on business, contractual, and compliance rules

Management (8)

Reporting: Based on 36 Alloy Navigator reviews and verified by the G2 Product R&D team. Provides graphics, dashboards, and general reporting around IT service, assets, and incidents.
Administration Console: Based on 36 Alloy Navigator reviews and verified by the G2 Product R&D team. Provides administrative tools for routine maintenance, upkeep, and tracking.
Access Management: Based on 34 Alloy Navigator reviews and verified by the G2 Product R&D team. Gives administrators control over user privileges and accessibility for IT assets.
Asset Management: Based on 35 Alloy Navigator reviews and verified by the G2 Product R&D team. Gives administrators control over hardware and software resource allocation and tracking.
Central Dashboard: Based on 25 Alloy Navigator reviews. Provide immediate insights, information, and updates on IT assets from a central dashboard.
Asset Policy Management: As reported in 23 Alloy Navigator reviews. Design and implement custom or pre-built policies for asset management, onboarding, and maintenance.
Risk Management: Implement risk management policies, and push policy updates to various assets across a business network. 22 reviewers of Alloy Navigator have provided feedback on this feature.
Integrations: Integrate with other software solutions, such as spend management and software asset management. This feature was mentioned in 22 Alloy Navigator reviews.

Monitoring (4)

Constant Monitoring: Based on 11 Alloy Navigator reviews and verified by the G2 Product R&D team. Monitors systems constantly in real-time.
Timely Alerts: Based on 13 Alloy Navigator reviews and verified by the G2 Product R&D team. Alerts users of incidents and issues as soon as they arise.
TIcket Accuracy: Based on 15 Alloy Navigator reviews and verified by the G2 Product R&D team. Generates accurate incident reports.
AI Monitoring: Utillizes AI to monitor and report on incidents in real-time.

Management Tools (3)

Ticket Assignment: Based on 17 Alloy Navigator reviews and verified by the G2 Product R&D team. Assigns tickets to relevant team members.
Standardization: Based on 16 Alloy Navigator reviews and verified by the G2 Product R&D team. Cultivates a standardized workflow for enhanced organization.
Lifecycle Visualization: Based on 12 Alloy Navigator reviews and verified by the G2 Product R&D team. Grants transparent overviews for the lifecycle of each incident.

Asset Inventory (5)

Hardware Asset Inventory: Based on 28 Alloy Navigator reviews. Create an inventory of a company's hardware assets.
Software Asset Inventory: As reported in 26 Alloy Navigator reviews. Create an inventory of a company's software assets.
Cloud Asset Inventory: Create an inventory of a company's cloud assets. This feature was mentioned in 21 Alloy Navigator reviews.
Mobile Asset Inventory: Create an inventory of a company's mobile assets. 23 reviewers of Alloy Navigator have provided feedback on this feature.
Asset Discovery: Detect new assets as they enter a network and add them to asset inventory. This feature was mentioned in 24 Alloy Navigator reviews.

Risk assessment (3)

Shadow IT detection: Identify unsanctioned software This feature was mentioned in 10 Alloy Navigator reviews.
Software vulnerability assessment: Based on 10 Alloy Navigator reviews. Flag vulnerable software based on government-provided vulnerability information repositories
Redundant software functionality identification: As reported in 10 Alloy Navigator reviews. Identify redundant functionality across applications to reduce spend on duplicate features

Generative AI (4)

Agentic AI - Service Desk (7)

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives

Agentic AI - Incident Management (7)

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives

Agentic AI - IT Asset Management (7)

Autonomous Task Execution: As reported in 17 Alloy Navigator reviews. Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes 17 reviewers of Alloy Navigator have provided feedback on this feature.
Cross-system Integration: Works across multiple software systems or databases This feature was mentioned in 17 Alloy Navigator reviews.
Adaptive Learning: Based on 17 Alloy Navigator reviews. Improves performance based on feedback and experience
Natural Language Interaction: As reported in 17 Alloy Navigator reviews. Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting 17 reviewers of Alloy Navigator have provided feedback on this feature.
Decision Making: Makes informed choices based on available data and objectives 17 reviewers of Alloy Navigator have provided feedback on this feature.

Agentic AI - IT Service Management (ITSM) Tools (7)

Autonomous Task Execution: Capability to perform complex tasks without constant human input This feature was mentioned in 20 Alloy Navigator reviews.
Multi-step Planning: Based on 20 Alloy Navigator reviews. Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases 20 reviewers of Alloy Navigator have provided feedback on this feature.
Adaptive Learning: As reported in 20 Alloy Navigator reviews. Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation 20 reviewers of Alloy Navigator have provided feedback on this feature.
Proactive Assistance: Based on 20 Alloy Navigator reviews. Anticipates needs and offers suggestions without prompting
Decision Making: Based on 20 Alloy Navigator reviews. Makes informed choices based on available data and objectives

Agentic AI - Software Asset Management Tools (7)

Autonomous Task Execution: Capability to perform complex tasks without constant human input This feature was mentioned in 10 Alloy Navigator reviews.
Multi-step Planning: Ability to break down and plan multi-step processes 10 reviewers of Alloy Navigator have provided feedback on this feature.
Cross-system Integration: Works across multiple software systems or databases This feature was mentioned in 10 Alloy Navigator reviews.
Adaptive Learning: As reported in 10 Alloy Navigator reviews. Improves performance based on feedback and experience
Natural Language Interaction: Based on 10 Alloy Navigator reviews. Engages in human-like conversation for task delegation
Proactive Assistance: Based on 10 Alloy Navigator reviews. Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives This feature was mentioned in 10 Alloy Navigator reviews.