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At a Glance
Market Segments
Small-Business (63.4% of reviews)
Enterprise (74.0% of reviews)
Entry-Level Pricing
$86.00 1 technician per month
No pricing available
Alloy Navigator
Star Rating
(93)4.8 out of 5
Market Segments
Small-Business (63.4% of reviews)
Entry-Level Pricing
$86.00 1 technician per month
Browse all 3 pricing plansServiceNow IT Service Management
Star Rating
(1,198)4.4 out of 5
Market Segments
Enterprise (74.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Alloy Navigator excels in Quality of Support with a score of 9.3, while ServiceNow IT Service Management lags behind at 8.5. Reviewers mention that Alloy Navigator's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Reviewers mention that Alloy Navigator shines in Ease of Setup with a score of 9.0 compared to ServiceNow's 8.2. Users say that Alloy Navigator's intuitive interface and straightforward installation process significantly reduce the time needed to get started.
- Users on G2 highlight Alloy Navigator's superior Automation capabilities, scoring 9.0 versus ServiceNow's 8.9. Reviewers mention that Alloy Navigator's automated ticket routing and prioritization features streamline workflows effectively.
- G2 users report that Alloy Navigator offers better Asset Management with a score of 9.2, while ServiceNow scores 8.8. Users say that Alloy Navigator provides comprehensive tracking and management tools that enhance visibility into asset lifecycles.
- Reviewers mention that ServiceNow IT Service Management outperforms Alloy Navigator in Change Management with a score of 9.1 compared to Alloy's 8.6. Users report that ServiceNow's structured approach to managing changes minimizes disruptions and enhances compliance.
- Users say that both products are on par in Meets Requirements with a score of 8.9, indicating that both solutions effectively address user needs. However, reviewers mention that Alloy Navigator's user-friendly features make it easier to adapt to specific business requirements.
Pricing
Entry-Level Pricing
Alloy Navigator
Enterprise
$86.00
1 technician per month
for large organizations
- Everything in Express plus...
- ITIL
- Projects
ServiceNow IT Service Management
No pricing availableFree Trial
Alloy Navigator
Free Trial is available
ServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
8.6
58
8.9
769
Ease of Use
9.1
87
8.5
988
Ease of Setup
9.2
77
8.1
549
Ease of Admin
8.4
20
8.6
296
Quality of Support
9.1
56
8.5
697
Has the product been a good partner in doing business?
9.0
21
8.8
292
Product Direction (% positive)
9.2
57
8.8
747
Features by Category
Administration
8.5
40
|
Verified
9.0
230
|
Verified
8.7
41
|
Verified
8.7
220
|
Verified
8.3
42
|
Verified
8.8
231
|
Verified
Service Desk
8.6
40
|
Verified
9.1
239
|
Verified
8.8
39
|
Verified
9.2
240
|
Verified
8.6
35
|
Verified
9.0
231
|
Verified
Management
8.5
36
|
Verified
8.9
221
|
Verified
8.8
36
|
Verified
8.9
210
|
Verified
8.8
34
|
Verified
8.8
212
|
Verified
8.7
35
|
Verified
8.8
207
|
Verified
Feature Not Available
8.5
196
Functionality
8.9
36
|
Verified
9.3
227
|
Verified
8.8
33
|
Verified
8.8
217
8.8
32
|
Verified
8.7
217
|
Verified
9.1
33
|
Verified
8.9
216
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
8.8
20
7.3
41
8.8
20
7.5
40
8.9
20
7.6
41
9.1
20
7.4
40
8.6
20
7.4
40
8.9
20
7.0
40
8.8
20
7.4
41
Monitoring
8.5
11
|
Verified
8.9
220
|
Verified
8.7
13
|
Verified
9.1
229
|
Verified
8.9
15
|
Verified
9.1
232
|
Verified
9.3
5
7.5
29
Management Tools
8.9
17
|
Verified
9.2
232
|
Verified
8.4
16
|
Verified
9.0
226
8.3
12
|
Verified
8.7
217
|
Verified
Generative AI
Not enough data
8.3
104
Not enough data
8.3
119
Agentic AI - Incident Management
Not enough data
7.1
25
Not enough data
7.1
25
Not enough data
7.5
25
Not enough data
7.2
24
Not enough data
7.6
24
Not enough data
7.4
24
Not enough data
7.5
25
Asset Inventory
8.9
28
Not enough data
9.2
26
Not enough data
8.8
21
Not enough data
8.7
23
Not enough data
8.6
24
Not enough data
Generative AI
8.7
17
Not enough data
8.6
17
Not enough data
Agentic AI - IT Asset Management
9.0
17
Not enough data
9.3
17
Not enough data
8.8
17
Not enough data
8.6
17
Not enough data
8.9
17
Not enough data
8.7
17
Not enough data
9.1
17
Not enough data
Management
9.3
25
Not enough data
8.8
23
Not enough data
9.1
22
Not enough data
8.9
22
Not enough data
Functionality
9.1
13
Not enough data
9.4
12
Not enough data
8.9
12
Not enough data
8.9
11
Not enough data
9.0
10
Not enough data
9.1
11
Not enough data
Agentic AI - Software Asset Management Tools
9.3
10
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.8
10
Not enough data
9.3
10
Not enough data
8.8
10
Not enough data
9.2
10
Not enough data
Risk assessment
9.5
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
Incident Management
8.9
21
9.0
300
9.2
22
8.9
299
8.9
25
9.1
305
8.7
22
8.7
294
8.5
20
8.7
287
Reporting
9.1
21
8.7
298
8.9
17
8.7
276
8.8
17
8.5
171
Access & Usability
8.1
15
8.0
233
8.7
22
8.7
286
8.5
16
8.5
254
8.3
11
8.8
163
Agentic AI - Service Desk
Not enough data
7.5
17
Not enough data
7.7
17
Not enough data
8.2
17
Not enough data
7.7
17
Not enough data
8.3
17
Not enough data
7.4
17
Not enough data
7.5
17
Categories
Categories
Shared Categories
Alloy Navigator and ServiceNow IT Service Management are categorized as Incident Management, Service Desk, and IT Service Management (ITSM) Tools
Unique Categories
Alloy Navigator is categorized as IT Asset Management and Software Asset Management Tools
ServiceNow IT Service Management is categorized as Configuration Management
Reviews
Reviewers' Company Size
Alloy Navigator
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
37.6%
Marketing and Advertising
7.5%
Utilities
3.2%
Real Estate
3.2%
Computer & Network Security
3.2%
Other
45.2%
Information Technology and Services
27.0%
Computer Software
7.4%
Hospital & Health Care
7.2%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Alternatives
Discussions
Alloy Navigator has no discussions with answers
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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