# AestheticsPro Reviews **Vendor:** AestheticsPro **Category:** [Medical Spa Software](https://www.g2.com/categories/medical-spa) **Average Rating:** 4.1/5.0 **Total Reviews:** 39 ## About AestheticsPro AestheticsPro is here to fundamentally improve medical spa business performance for practitioners and owners, and the customer experience! As the complete HIPAA Cloud Compliant solution for modern medical spa management and growth, our software addresses all facets of your business. From online booking and scheduling and a secure EMR, to merchant services along with marketing management, this all-in-one medical spa software offer what you need to efficiently operate your medspa. Create a competitive edge today by optimizing your operations and growing your practice with AestheticsPro. ## AestheticsPro Pros & Cons **What users like:** - Users commend the **top-notch customer support** of AestheticsPro, noting their helpfulness and willingness to resolve issues. (1 reviews) - Users find AestheticsPro to be **extremely easy to use** , with helpful support staff enhancing their experience. (1 reviews) - Users value the **helpful support staff** of AestheticsPro, highlighting their dedication and ease of collaboration. (1 reviews) - Users praise the **top-notch staff support** of AestheticsPro, highlighting their helpfulness and problem-solving dedication. (1 reviews) **What users dislike:** - Users find **customer support to be tedious** , as they require specific names for general problem-solving assistance. (1 reviews) ## AestheticsPro Reviews ### 1. Does everything that we need **Rating:** 4.5/5.0 stars **Reviewed by:** Ira H. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about AestheticsPro?** The platform is extremely easy to use and practical. The support staff for AP is top notch, helpful, easy to work with, and really invested in solving the problem. **What do you dislike about AestheticsPro?** Sometimes -communicating with the upper level support team can be tedious because they always want a specific name to solve a problem, even if the problem is a general one. **What problems is AestheticsPro solving and how is that benefiting you?** The platform is used for scheduling, tracking payments, and charting medical records. ### 2. Best Most Comprehensive Aesthetic EMR **Rating:** 5.0/5.0 stars **Reviewed by:** Eve S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2023 **What do you like best about AestheticsPro?** I have used two other aesthetic medspa EMR's in the past. AestheticPro is by far the most comprehensive, well thought-out application to manage my patient documents, clinical tracking, inventory and patient communication. Aesthetic Pro has excellent customer service and support videos to address any of the challenges I have had when I initially onboarded or after using the system for several months. The team is professional, responsive and always helpful. The price for the application is well worth my monthly subscription cost. I give AP a major thumbs-up compared to their competition. **What do you dislike about AestheticsPro?** Pretty sophisticated so I have needed more help than the videos for email campaigns and certain initial set up for reminders. **What problems is AestheticsPro solving and how is that benefiting you?** - Inventory management - clinical documentation -Service management -Marketing -pre appt reminders **Official Response from Janell Kallander:** > Hi Eve! Thank you so much for your fantastic review of AestheticsPro software! We are so happy to hear that it is solving so many problems and streamlining your work flow! Please always feel free to reach out with any questions at all. Wishing you the very best in business! - the AP team ### 3. Aesthetics Pro is efficient user-friendly software with excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha T. | Patient Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about AestheticsPro?** My favorite part of using AestheticsPro is the support team. Whenever an issue arises support is quick to respond and always helpful. Our account manager Daija Martos is always fast to reply as well and happy to help with any questions we have. **What do you dislike about AestheticsPro?** We wish the appointments that have been checked out for the day were visually different on the calendar so we can easily see where we're at for the day. For example if the checked out appointments were grayed out it would be easier to see what appointments we have left. Also we dislike that patient's can't upload photos through their client portal. **What problems is AestheticsPro solving and how is that benefiting you?** Very user-friendly interface that all of our staff can use. We love all of the different report options as well which is unique to AestheticsPro. Our business has become more efficient at tracking treatments and tracking our closed consultations and upsale appointments. It is very easy to get in touch with the AP support team whenever questions come up. **Official Response from Janell Kallander:** > Hi Samantha! Thank you so much for your stellar review of AestheticsPro software! We are so happy to hear that not only are you finding it user-friendly, but you are also having a great experience with our award winning support team! They are truly an outstanding group. Please always feel free to reach out with any questions! Wishing you all the best in business - the AP Team ### 4. Tries to do it all, with mixed results **Rating:** 2.5/5.0 stars **Reviewed by:** Chad C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about AestheticsPro?** AestheticsPro does a lot of things, and it does most of them ok. The highlights are custom form creation and reporting. **What do you dislike about AestheticsPro?** AP is confusing to use. Even after a year of consistent use, my office staff was making mistakes. There are far too many junctures for staff to make a "mistake" which results in the transaction not being accurate and reporting being thrown off. Lastly, support seems to pride itself on being as unhelpful as possible. Their lead API has zero documentation. Messages from support are never signed, so there's no accountability for their responses. We left after our one year contract was up. **What problems is AestheticsPro solving and how is that benefiting you?** We used Aesthetics Pro as our EMR and POS. We tried using it as our marketing solution but quickly moved away to another solution that worked better for us. **Official Response from Janell Kallander:** > Hi Chad, we appreciate you reaching out with your thoughts, and we are listening. While it looks like you have moved on, we hope that you come back to us soon. We have a wide range of updates not only coming to our software design and capabilities, but also our mobile responsiveness - giving you the power to run your practice from the palm of your hand. We have also heard your thoughts on our support team messages being unsigned and are implementing a new process immediately where there will be individualized signatures from each support team member on each response. It is our priority to show our clients that we are powered by people - not chatbots like many other medspa software companies. We wish you the very best in business. – Janell & the AP Team ### 5. Very good record keeping and customization of records. **Rating:** 4.0/5.0 stars **Reviewed by:** Alan P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about AestheticsPro?** Rarely any service failures. Comprehensive record-keeping and scheduling. Very reliable. Very fast customer support. **What do you dislike about AestheticsPro?** Inability to import client profiles. I have to manually enter my clients' info. Haven't seen any upgraded improvements to the user interface. **What problems is AestheticsPro solving and how is that benefiting you?** The scheduled reminders are a great way for me to remember to keep in touch with leads or inactive clients. **Official Response from Roxanne Brown:** > Alan, thank you for reviewing AestheticsPro software! We appreciate your time and find value in all feedback. We are happy to hear the software is reliable and you like the comprehensive record-keeping. We offer the ability to import client information. Please contact us at: accounts@myaestheticspro.com to reach your dedicated Account Manager and discuss import options. The updated user interface and newest version of AestheticsPro is almost ready for release! Images for the new design were released in the Q2 2022 quarterly newsletter. If you would like another copy of the newsletter sent to you, please let your Account Manager know. Wishing you all the best in business! - The AestheticsPro Team ### 6. Best Tech People EVER **Rating:** 5.0/5.0 stars **Reviewed by:** Chellby T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about AestheticsPro?** I thoroughly enjoy the smooth functionality of AP. I am a first-time user and couldn't be more pleased with how it streamlines my marketing campaigns! **What do you dislike about AestheticsPro?** I haven't found anything that I dislike yet. **What problems is AestheticsPro solving and how is that benefiting you?** streamlining the website integration for booking allowing memberships and subscriptions from the website client leads lists client information tabs for marketing **Official Response from Janell Kallander:** > Hi Chellby! Thank you so much for your review of AestheticsPro software! We are so thrilled to hear that you are loving working with our system. Please always feel free to reach out of you have any questions! Wishing you the very best in business - the AP Team (aka Best Tech People Ever) ### 7. Works for all our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Marla L. | Office Goddess, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2022 **What do you like best about AestheticsPro?** it's easy to customizing forms and services **What do you dislike about AestheticsPro?** lack of reports and very much looking forward to the update with email marketing. The landing pages for scheduling need a facelift and the online portal for patients has been a frustrating learning curve **What problems is AestheticsPro solving and how is that benefiting you?** I don't know that we have a problem that Aesthetics pro is solving - of the pos systems available this one is the most user-friendly. There is area for improvement on patient use. **Official Response from Roxanne Brown:** > We appreciate your review of AestheticsPro software, Maria! Our goal is to provide a user-friendly software solution for the medical aesthetics industry, so we are happy to hear you say it's easy to customize forms and services. The reporting feature is currently under construction with the development of a full dashboard ready for release this year! We are also looking forward to the release of the redesigned and enhanced AestheticsPro Marketing Solutions feature. It's coming soon! Your dedicated Account Manager is available to go over any questions or feedback you have. Thank you again for your review! ### 8. Timely responses and always very helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Bri J. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about AestheticsPro?** Being able to submit a support ticket and get a response quickly! **What do you dislike about AestheticsPro?** Not being able cut and paste appointments when rescheduling. **What problems is AestheticsPro solving and how is that benefiting you?** Streaming lining services, so we don't have to pay multiple people for different things. **Official Response from Janell Kallander:** > Hi Bri! Thank you so much for your great review of AestheticsPro! We love hearing that you are having a great experience with our outstanding support team - we truly love being there for our clients every step of the way. We also are thrilled to hear that our software is streamlining your processes as an all-in-one medspa software. Please reach out at anytime if you have any questions! Wishing you all the best in business - the AP Team ### 9. Fantastic Aesthetic Software **Rating:** 5.0/5.0 stars **Reviewed by:** Leah L. | Owner, Medical Director and Principal Injector, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about AestheticsPro?** Very user-friendly and intuitive software. Everything from form creation, template building and documentation. The support team is very responsive and helpful whenever I'm stumped so makes customization a breeze. **What do you dislike about AestheticsPro?** Additional, advanced level training videos would be helpful. Once I configured the system on a general level and started using it, I had some higher level questions that were not easily answered via training materials so I needed to reach out to the support team. The team was extremely responsive and helpful, but I could have avoided needing to place a ticket if more troubleshooting videos were available. **What problems is AestheticsPro solving and how is that benefiting you?** I chose Aesthetics Pro because it easily and thoroughly allows for a complete business package. It includes patient registration, visit documentation, inventory management, integrated billing/payments, and communications. Marketing through drip campaigns and email/text reminders are usually not part of the basic level of medical electronic health records. **Official Response from Roxanne Brown:** > Thank you for your recent review of AestheticsPro, Leah. We are developing advanced level training videos and look forward to publishing them soon! Your feedback matters. If you have questions or additional feedback, please reach out to your dedicated Account Manager. Thank you again, and wishing you all the best in business! - The AestheticsPro Team ### 10. Aesthetics Pro is great for the spa industry **Rating:** 3.5/5.0 stars **Reviewed by:** Tammy P. | Operations Manager, Medical Aesthetician, Laser Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2022 **What do you like best about AestheticsPro?** User friendly platform. Great for Spa treatments and medical directorship type offices. The online booking is great! **What do you dislike about AestheticsPro?** This is not a great platform if you are running a "medical" aesthetics practice, there is no ordering of tests or sending/receiving faxes thru the platform. There is no referring doctors section if you need to send a patient out for other treatments. Also the online forms portal for new patients always gives us problems. **What problems is AestheticsPro solving and how is that benefiting you?** They do offer ePrescribe now, it's not the most user friendly platform i've used in my 25 years of healthcare work but easy enough if you don't mind the process. **Official Response from Janell Kallander:** > Hi Tammy! We really appreciate your review and feedback of AestheticsPro software. We are happy to hear that it has been a user-friendly platform for you! Our software was created specifically for the medical spa industry to meet the daily operational needs of medspas and their clients. You have offered some great suggestions, and we are listening! Please reach out to our support team who is ready to offer training and best practices and workflows regarding the online forms as well as some form options that may work better for clients on mobile devices. Thank you again, and we wish you all the best in your business! – the AP team ### 11. Not the best product but the alternative might be worse! **Rating:** 1.0/5.0 stars **Reviewed by:** shellie n. | Owner/ Provider, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2022 **What do you like best about AestheticsPro?** That there is the possibility for reports such as production per employee and P&L . **What do you dislike about AestheticsPro?** Very limited capability. Functionality is limited. Poor support. Marketing is dated and limited. Front desk says it is cumbersome to check someone out. Portal does not work for our needs. Does not text patients. No App which was promised to happen soon after we purchased almost 2 years ago. Cannot use for tracking memberships and member services as promised. **What problems is AestheticsPro solving and how is that benefiting you?** Actually it was just slightly easier and quicker checkout process than previous Ehr, HOWEVER, my front desk is still complaining about the processes. **Official Response from Roxanne Brown:** > Shellie, thank you for your review of AestheticsPro software! We value your feedback. Your dedicated Account Manager would like to connect with you to go over the upcoming release of the mobile app for both your business and your clients along with the new version of AP Marketing Solutions. Any questions you have about tracking memberships can be addressed as well. We offer training sessions to go over specific features and questions to ensure your business can maximize every feature AestheticsPro offers. Please contact us at: accounts@myaestheticspro.com. We look forward to connecting with you soon! - The AestheticsPro Team ### 12. Reliable, affordable system for a small medspa **Rating:** 4.5/5.0 stars **Reviewed by:** Danielle L. | Physician Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2022 **What do you like best about AestheticsPro?** The system is easy to use. It has the basic functionality that I need for day to day transactions and charting. Affordable option for a solo provider practice. The annual promo helped with the cost. **What do you dislike about AestheticsPro?** This system does everything I need. There were some glitches here and there but I worked them out with tech support over time. **What problems is AestheticsPro solving and how is that benefiting you?** Helps me keep my charts accurate and basic bookkeeping keeps my accounts receivable in order. I save time with the integrated check-out processing so I don't have to do double work. **Official Response from Roxanne Brown:** > Danielle, thank you for your recent review! We are glad to hear the solo provider edition meets your business needs. Wishing you continued success in business! - The AestheticsPro Team ### 13. Loving AestheticsPro! **Rating:** 4.5/5.0 stars **Reviewed by:** kayley s. | Owner Aesthetician, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about AestheticsPro?** The Referral / Points system is awesome! I love the option to API the Portal into my website so that my clients can directly book with me! **What do you dislike about AestheticsPro?** I am unable to customize SEVERAL things like placing an image into emails or texts, unable to customize the colors on the Portal landing page or the design, including images. **What problems is AestheticsPro solving and how is that benefiting you?** CRM, and workflow! It is benefiting my business because it keeps everything all in one place! Next, I will be focusing more on Lead and Marketing MAnagement through AP. **Official Response from Janell Kallander:** > Hi Kayley! Thank you so much for your review of our AestheticsPro medspa software! We love that you love it as much as we do. The referral/points system is such a great tool for our partners to be able to keep their clients engaged and coming back for more services. We would love to invite you to reach out to our fabulous support team to receive some free training on customizing your emails and portal landing page. They are a great resource for learning all of the tips and tricks of our software. Thanks again for your review! - the AP Team ### 14. Solid functional EMR platform **Rating:** 4.0/5.0 stars **Reviewed by:** BRIAN S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2022 **What do you like best about AestheticsPro?** Once you get the hang of how the AP UI works, it's fairly intuitive to figure out how to do new things. The AP support team is very good at rapidly responding to any questions. **What do you dislike about AestheticsPro?** AP has limited flexibility to customize the platform - especially reporting - which can make it a challenge to arrive at certain answers regarding business performance. **Recommendations to others considering AestheticsPro:** In my opinion AP does the best job across the most categories versus the competition. **What problems is AestheticsPro solving and how is that benefiting you?** We use AP as our operations platform for the Med Spa. It has limitations as a Financial platform but for appointments, inventory, CRM, etc it works fairly well. **Official Response from Roxanne Brown:** > Brian, thank you for your recent review of AestheticsPro software! We appreciate your feedback of the reporting feature and are happy to announce this is an enhancement we are working on for release this year. We listen to all feedback and will continue to develop the features and enhancements you need to efficiently operate your med spa. Thank you again for your review! ### 15. Far from a working software! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2022 **What do you like best about AestheticsPro?** When I compare what I pay for what I get, I dislike everything about this SaaS! **What do you dislike about AestheticsPro?** Most of the reports don't work or reflect wrong data. It's been more than 3 months that I opened a ticket to get an issue that I have resolved. **What problems is AestheticsPro solving and how is that benefiting you?** AestheticsPro claims it offers so many marketing and reporting tools. But, it's not anything other than a beta version that needs top to bottom enhancement. There so many bugs needed to be fixed before selling it to practices! This might be a good thing to have for a one-man show business that does not need any reporting tools, but it is not for real practices. **Official Response from Janell Kallander:** > Hello! Thank you for your feedback on our software. All client feedback is heard and valued. We would love to invite you to reach out to our support team who is ready to offer training on how our reports function as well as how to maximize the use of the reporting and marketing tools to best suit your needs. We wish you all the best in your business! – the AP team ### 16. Love This Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelley D. | P, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2022 **What do you like best about AestheticsPro?** The self booking option links seamlessly into my website, and allows new and existing clients to book at their convenience, thus increasing the number of bookings. The EMR has hundreds of pre-built consents and templates that can be easily updated to fit my practice. **What do you dislike about AestheticsPro?** I wish that AP linked to Google and other booking platforms. Other than that, I have been extremely happy with it and have had no complaints! **What problems is AestheticsPro solving and how is that benefiting you?** Scheduling, CRM, EMR, bookkeeping, and performance analysis are all easily managed in one place. I can access AP from both my office and on the go, on my phone. **Official Response from Roxanne Brown:** > Kelley, your review of AestheticsPro is appreciated! The self booking option is a great way to generate appointments, and we are happy to hear it links seamlessly into your website. Thank you for sharing your thoughts and we wish you all the best in business. - The AestheticsPro Team ### 17. Needs Some Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about AestheticsPro?** Calculating commissions has been a very easy process with AP. **What do you dislike about AestheticsPro?** The instability of the whole platform, starting with E-Records not saving properly, not being able to talk to customer service by calling ( Sometimes we need immediate help and can't wait to be emailed back), and not being able to see archived records as needed, the one-way texting option is not sufficient, to not correcting spelling in some notes, to so many other issues that never get fixed. **What problems is AestheticsPro solving and how is that benefiting you?** Sometimes when we get emailed back from customer service, they are very detailed in response. That makes our problem-solving easier. **Official Response from Roxanne Brown:** > Thank you for your review of AestheticsPro! All feedback is heard and valued. Your dedicated Account Manager would like the opportunity to connect with you to discuss the issues you stated here and answer any questions you may have. Our support team is also your partner in business and look to exceed your expectations of customer service. We are happy to hear the detailed responses make problem-solving easier. Please contact us at: accounts@myaestheticspro.com, and we look forward to connecting with you soon! - The AestheticsPro Team ### 18. Aesthetic Pro Review **Rating:** 4.0/5.0 stars **Reviewed by:** Rose L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2022 **What do you like best about AestheticsPro?** Pre populated forms. Clients can schedule own appointments. **What do you dislike about AestheticsPro?** Difficult understanding tech support when you have a question or a problem. Would like to speak in person Cleaning up the client chart of old missed visit forms. **What problems is AestheticsPro solving and how is that benefiting you?** Not using all the capabilities of aesthetics pro. Would be nice to have a refresher. They go to quickly for the non tech savy staff. **Official Response from Roxanne Brown:** > Thank you for your recent review of AestheticsPro software, Rose. We value your time and efforts. The comprehensive library of approximately 500 e-record forms was created to save owners time. Your dedicated Account Manager would like to speak with you over the phone to go over any needs or assistance you may have. Please email us at: accounts@myaestheticspro.com. We look forward to assisting you. Wishing you the best in business! - The AestheticsPro Team ### 19. AestheticsPro is great for any spa type business. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2022 **What do you like best about AestheticsPro?** There are many different forms to use and customize for your specific needs. The POS integration with Gravity is amazing! All the reporting options are a time saver. **What do you dislike about AestheticsPro?** The calendar goes back to today instead of staying in the future date view you are working in. Gravity integration keeps disconnecting overnight. **What problems is AestheticsPro solving and how is that benefiting you?** AestheticsPro is making it easier for us to have one place for everything (POS, Schedule, Forms, Charting). No more paper forms, lost notes, and multiple systems. **Official Response from Roxanne Brown:** > Thank you for your review of AestheticsPro! The benefits of a paperless practice make a tremendous positive impact on the day-to-day operations. Our support team welcomes the opportunity to connect with you on any issues you may experience. Wishing you the best in business! - The AestheticsPro Team ### 20. So much better for Estheticians than MINDBODY **Rating:** 4.5/5.0 stars **Reviewed by:** Danielle L. | Esthetician/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2022 **What do you like best about AestheticsPro?** Intake form integration, marketing solutions, and client reviews all in one place and not a million add-on costs for each feature **What do you dislike about AestheticsPro?** The calendar layout is not as visually user-friendly as it could be and no app **Recommendations to others considering AestheticsPro:** fantastic software for the price! looking forward to the updates coming soon **What problems is AestheticsPro solving and how is that benefiting you?** any and all intake and waiver forms are built in and that is a huge plus **Official Response from Roxanne Brown:** > Danielle, Thank you for your review of AestheticsPro software! Your feedback is valued. We look forward to the upcoming release of the mobile app! Wishing you continued growth with your business. - The AestheticsPro Team ### 21. Great Experience and Service **Rating:** 5.0/5.0 stars **Reviewed by:** Marisol G. | Family Nurse Practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2022 **What do you like best about AestheticsPro?** The system is comprehensive, has all my templates in an easy to access format **What do you dislike about AestheticsPro?** No downsides at this time. Sometimes making the packages can be a little difficult. **Recommendations to others considering AestheticsPro:** Do the training videos they are very helpful **What problems is AestheticsPro solving and how is that benefiting you?** It is solving my need to avoid paper charting, keeps my patient information safe and easily accessible. Yes I am more productive with the program. **Official Response from Roxanne Brown:** > Marisol, thank you for your review of AestheticsPro software. We are glad to hear the approximately 500 templates for e-records are easy to access! Please reach out to your Account Manager or our support team if you ever need assistance with setting up packages or any feedback you would like to share. Thank you again for your review! - The AestheticsPro Team ### 22. A lot of glitches. Poor customer support. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2022 **What do you like best about AestheticsPro?** The ability to track the number of units and build the services is very customized. **What do you dislike about AestheticsPro?** A lot of glitches with checkouts and other areas. Employees are not able to see their commission which makes the commission-based business very hard. You have to give them access to see everything or nothing at all. **What problems is AestheticsPro solving and how is that benefiting you?** I don't think it's solving anything. Everything in there you can find in other softwares. **Official Response from Roxanne Brown:** > Thank you for taking the time to review AestheticsPro! We take your feedback seriously, and welcome an opportunity to schedule a free training session to go over commissions tracking and the report. Your dedicated Account Manager would like to discuss and resolve any issues you have with checkouts. Please email us at: accounts@myaestheticspro.com. We look forward to assisting you and continuing our partnership with your business. Thank you again for your feedback and time! It is truly valued. - The AestheticsPro Team ### 23. Aesthetic Pro for Medspa and Cosmetic Tattooing **Rating:** 4.0/5.0 stars **Reviewed by:** Layla S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about AestheticsPro?** The ease of being able to find patients quickly with just one of their identifiers. The ease of uploading pictures after each visit helps a lot as well. Being able to see what others have used for consent forms is also very useful. **What do you dislike about AestheticsPro?** The system is just very slow, like painfully slow at times. I hate how hard it is to make new consent forms and all the checks and the hoops you have to go through to get a customized consent form or information form made from scratch. **What problems is AestheticsPro solving and how is that benefiting you?** Not having to deal with paper charts, and loosing or misplacing information is very helpful. Being able to keep all your patient information on one platform, and being able to access then with ease have been a blessing that I did not know how much it helps until after I started using the system. **Official Response from Roxanne Brown:** > Thank you for your review of AestheticsPro software! Finding a software solution that is easy to use is vital. We will continue to add features and enhance the software to provide your business with the software solution you need in today's aesthetics industry! ### 24. Pros and cons but for the most part the pros outweigh the cons. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about AestheticsPro?** Forms linked to each service when the service is booked. **What do you dislike about AestheticsPro?** Many things have too many steps, like registering a new patient and then having to send password link separately. We don't like that the patient instructions disappear after they view. We also don't like that there is not a note section on the checkout screen to make any notes about what the discounts are for. **What problems is AestheticsPro solving and how is that benefiting you?** It's nice that the payment processing and EMR part are combined as one. **Official Response from Janell Kallander:** > Thank you so much for your recent review of AestheticsPro software! We happy to hear that you have taken advantage of our form system, it is really a fantastic built in feature for our partners. We would love to invite you to reach out to our incredible support team for some free training to address any areas that you need additional support on. They are excellent at helping reduce steps and create efficient workflows for our partners. Wishing you the best in business! - the AP Team ### 25. AP has everything you need and is easy to learn. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2022 **What do you like best about AestheticsPro?** The ability to generate specific reports. **What do you dislike about AestheticsPro?** System is specific on which file types of photos you can upload. And only partnered with one banking platform. **What problems is AestheticsPro solving and how is that benefiting you?** Not sure yet. Nothing I have suggested has been worked on that I know of. **Official Response from Roxanne Brown:** > Thank you for your recent review of AestheticsPro software! With over 40 reports to select from, medical aesthetics business owners and managers can make informed business decisions. The reporting dashboard is in development and will be released soon. Keep an eye out for the quarterly newsletters to stay informed on all things AestheticsPro. Wishing you continued success in business! - The AestheticsPro Team ### 26. Some good, some terrible **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2021 **What do you like best about AestheticsPro?** I love that the system has all the features in one. It is an incredibly comprehensive system. I also like the on boarding and the ability to have live conversations with the support staff, that does make a huge differerence. **What do you dislike about AestheticsPro?** There are many issues I've had with the software that remain unresolved and honestly given up on at this point. It's also strange that to get anything added like gender, pronouns, or even ethnicity requires a full future review and years to fix. There is no Native Hawaiian or Pacific Islander, so if you live in Hawaii, good luck. It's discouraging that something as simple as that takes that much work to change. These sound simple to most, but I work in Hawaii with Trans folks, and those two things are essential to our business. **Recommendations to others considering AestheticsPro:** If you need excellent record-keeping software, this does the job great. **What problems is AestheticsPro solving and how is that benefiting you?** Scheduling, Forms, and storage. The software does a great job of providing a great EMR for medispas and the like. **Official Response from Roxanne Brown:** > Updated Response: Thank you again for your review of AestheticsPro software! You can now add preferred pronouns and select custom gender identities for client and lead profiles. With a variety of new features and enhancements set for release this year, like the business mobile app and client mobile app, we strive to continuously develop the software you need to efficiently operate your business. If you have questions or feedback at any time, please connect with your dedicated Account Manager. We are listening and appreciate you choosing AestheticsPro! We genuinely appreciate the candid response. As a software provider we not only want your business to be successful, we also want to ensure you have the tools necessary to allow your business to be as inclusive and welcoming to your customers as possible. We will be working very hard to include non-binary options in our software very soon and it is our hope you can maintain an excellent experience with our software - your feedback is truly valued. Thank you -AestheticsPro Team ### 27. ALL STAFF ARE VERY HELPFUL, MANY TOOLS MAKE IT EASY TO INTEGRATE. PLATFORM OFFERS CONVENIENCE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2021 **What do you like best about AestheticsPro?** ONLINE PORTAL AND KIOSK OPTIONS FOR IN-HOUSE USE. I LOVE THAT THE PATIENT CAN HAVE ALL OF THEIR INFORMATION AND CONSENTS SIGNED BEFORE COMING IN. **What do you dislike about AestheticsPro?** IVE NOTED SOME GLITCHES( PROBABLY MOSTLY FROM USER ERROR) . SOME PATIENT'S HAVE HAD TROUBLE WITH THE PORTAL ( LIKE LESS TECH SAVEY) , OVERALL NOT VERY MANY DISLIKES AT ALL. THE UPLOADS ONLY ALLOW FOR 2GB, SOME OF MY CHARTS ARE LARGE SO I HAVE TO REFORMAT THEM ( OR MY IT DOES) IN ORDER TO GET THEM INTO ONE FILE. **Recommendations to others considering AestheticsPro:** I recommend you consider Aesthetic Pro. With so many templates available, that you can make your own, it gives you more time with clients. The consents are simple and thorough, no recreating them. This program has everything you need and then some for a great price. **What problems is AestheticsPro solving and how is that benefiting you?** ACCESS TO RECORDS, TIME CONSUMPTION IN OFFICE. TIME CONSUMPTION AT HOME. NOW I DONT HAVE TO SEND THE PATIENT FORMS VIA EMAIL TO HAVE THEM FILL OUT JUST TO BRING BACK SO I CAN SCAN THEM AGAIN, ETC. ALL OF IT IS RIGHT THERE IN THE PATIENT CHART- SAVES SO MUCH TIME! **Official Response from Roxanne Brown:** > Thank you very much for the great response! Don't forget that we reward clients for their references and referrals so if you are willing to recommend us make sure you contact your Account Liaison. Have a wonderful day -AestheticsPro Team ### 28. Love this software for electronic medical records, staffing and appointments **Rating:** 4.5/5.0 stars **Reviewed by:** Shelly T. | Medical director, medspa, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2021 **What do you like best about AestheticsPro?** I like the way I can adapt the medical forms templates to my own use, download pictures , transfer forms elelctronically and keep comprehensive client records. **What do you dislike about AestheticsPro?** the learning curve is a bit steep but on the plus side support is very prompt, thourough and courteous with answering questions . **What problems is AestheticsPro solving and how is that benefiting you?** staffing management, electronic record keeping, generating forms appropriate to bookings, pricing and categorizing inventory. Data storage and retrieval **Official Response from Roxanne Brown:** > Thank you for your honest review of AestheticsPro software. Our support team maintains a 98% first call resolution rate and is focused on providing the support you need when you need it most! Thank you for partnering with AestheticsPro! ### 29. Review of AestheticsPro **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2021 **What do you like best about AestheticsPro?** It is very user-friendly. Easy to pick up and backtrack if needed. **What do you dislike about AestheticsPro?** There are a few areas that need improvements. It would be helpful if customers/practices could make some customizations specialized for their package/subscription. It would also help if they had a payroll option added. **What problems is AestheticsPro solving and how is that benefiting you?** We are a new company. We had some issues with sending patients their forms to complete before their appointment. Submitting support tickets have been helpful. Usually, someone answers very quickly and gives step-by-step instructions or is available to have a quick Q & A session. The support and training were very beneficial. Also, recordings of the training calls have been a huge help while hiring more staff and playing back those recordings. **Official Response from Roxanne Brown:** > Thank you very much! Our support team will always be standing by to assist with any inquiries you have or to set up a training session - we are glad to know you feel comfortable utilizing their expertise at your convenience. They may be able to offer insight with your needs for packages and payroll too! Have a great day, -AestheticsPro Team ### 30. Reasonable price and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Leilani C. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2021 **What do you like best about AestheticsPro?** I was able to create my own forms and the price is good. **What do you dislike about AestheticsPro?** There is no safety feature to warn providers of some contraindications to treatment or allergies warning but it's okay as I made our own forms that will remind providers what to watch for. **What problems is AestheticsPro solving and how is that benefiting you?** Nothing as of the moment as I am new to the software but I will update my review in the future if I will come up with problems. **Official Response from Roxanne Brown:** > Thank you Leilani! We love that you were able to not only take advantage of the features we offer but also develop an internal process to mitigate any areas we are lacking. Our software does allow for pop-up notes on clients that may also be of assistance to act as a warning but we will definitely need to explore your processes. A member of our Account Liaison team will be in contact to learn more about how your business operates and listen to your ideas. Best regards -AestheticsPro Team ### 31. First time user **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about AestheticsPro?** Easy navigation between tabs and all the tasks **What do you dislike about AestheticsPro?** That the treatment notes and all the pertinent information does not carry over. As someone who does medical weight loss and needs a very comprehensive medical history, not having that carry over as well as not having designated areas for medication lists, allergies etc is of concern. Also, NO ELECTRONIC PRESCRIBING OPTION (I have to use a different portal to prescribe). **What problems is AestheticsPro solving and how is that benefiting you?** Easy scheduling options; patient can request specific appointment times, which helps with scheduling as well. **Official Response from Roxanne Brown:** > Updated Response: AestheticsPro offers an integrated e-prescribing option powered by eazyScripts! Please reach out to your dedicated Account Manager for more information. Thank you! Thank you! We are happy that you are finding our software easy to navigate and a good asset for your business. We are working on E-Prescribe options in the future so please keep an eye out for newsletters and updates from our team! ### 32. MyAestheticsPro--overall a great option **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2021 **What do you like best about AestheticsPro?** Ease to navigate and use. Straightforward to learn and intuitive design. More user-friendly than other aesthetics software that we have used in the past. **What do you dislike about AestheticsPro?** Some features can be glitchy, but we have found work arounds, as support is usually of little help. Not very responsive to suggestions for new feature developments, and very seldomly do proactive feature improvements or upgrades to elevate the platform experience. **What problems is AestheticsPro solving and how is that benefiting you?** MyAestheticsPro provides a streamlined scheduling, charting, documentation, and checkout experience for a one-stop-shop, all-inclusive platform. Overall has helped the practice be more organized and efficient with our time and resources. **Official Response from Roxanne Brown:** > Thank you for your review of AestheticsPro software! We listen to all feedback and are happy to announce the upcoming release of the business mobile app, client portal mobile app, enhanced reporting feature with dashboard, the redesigned AestheticsPro Marketing Solutions feature with SMS text marketing, new client portal, and complete AestheticsPro redesign. All are set for release this year. Thank you for your feedback, and if you have any further requests, questions, or feedback, please connect with your dedicated Account Manager. Thank you for partnering with AestheticsPro! ### 33. Efficient and easy to use the only down paymentFr that it has no app for the phone **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2021 **What do you like best about AestheticsPro?** Efficient and easy to use for aesthetic business **What do you dislike about AestheticsPro?** There is no app for the phone to use and if used on the phone it's constrantky stuck **What problems is AestheticsPro solving and how is that benefiting you?** I haven't had any issues, benefits are that it's very efficient though wish there was payroll also added to it **Official Response from Roxanne Brown:** > Updated Response: The business mobile app and client portal mobile app are set for release this year! Your feedback was heard, and thank you for partnering with AestheticsPro. We appreciate your feedback! As you are aware our software is very in-depth and we have designed it as a mobile responsive platform instead of just App-Based. Though we do plan to incorporate some of our features into a stand alone App in the future! In the meantime, please connect with our Support Team to ensure your settings are configured properly to maximize your mobile experience. Have a wonderful day -AestheticsPro Team ### 34. Amazing software for medical aesthetics! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2021 **What do you like best about AestheticsPro?** Easy to use, 24/7 support, user-friendly, it has everything you need **What do you dislike about AestheticsPro?** I dont have any negative thing to say. It is a great software **Recommendations to others considering AestheticsPro:** The best software!!!! Easy to use **What problems is AestheticsPro solving and how is that benefiting you?** Checking inventory, creating invoices, revenue, uploading photos are few of the best qualities of this software **Official Response from Roxanne Brown:** > The best software with the BEST CLIENTS. Thank you for the review! -AesheticsPro Team ### 35. E Prescription will be very useful tool for my practice linked to the patient data. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **What do you like best about AestheticsPro?** Being able to reach Ashley easily for any questions. **What do you dislike about AestheticsPro?** Having to reset the password too often as we log in **Recommendations to others considering AestheticsPro:** Immediate support team response **What problems is AestheticsPro solving and how is that benefiting you?** Not applicable yet **Official Response from Roxanne Brown:** > We appreciate you taking the time to write a review! The addition of AestheticsPro E-Prescribe demonstrates our commitment to providing the features businesses need within the aesthetic industry. With more features and enhancements to come, we strive to be your all-in-one software solution. Thank you again for sharing your insights! ### 36. Very user friendly, great for aesthetic practices **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2018 **What do you like best about AestheticsPro?** It's so easy to use, especially compared to the other aesthetic EMR I use at my other practice. I love how easy it is to do documentation, the sticky note option is also convenient: you can make a note pop up every time you open up a patient's chart. I also like how easy it is to delete and edit notes. I like it's ease and integration with payments: we can invoice, quote, take care of the money side of business with Aestheticspro. **What do you dislike about AestheticsPro?** You have to physically sign your documents each time, with other software, I like how I can upload my signature and press a button to have my signature appear. I hate how when I'm documenting for lasers, I have to press the (+) button to save the settings in addition to clicking save records. We have lost MULTIPLE documentation and settings (which have been very inconvenient and inappropriate to lose these settings) due to this flaw and is definitely my biggest pet peeve! There's no option on Aestheticspro for sending e-scripts. **What problems is AestheticsPro solving and how is that benefiting you?** We were keeping all our photos on a camera, but now I've utilized the photo gallery and I love how I can upload photos easily onto AestheticsPro. ### 37. Great system for an "all in one" **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2019 **What do you like best about AestheticsPro?** I like that you can schedule, take payments, create subscriptions, and create and view medical records as well as keep before and after photos all within this software. It really does have everything you need. **What do you dislike about AestheticsPro?** The only thing I dislike, is if we have multiple locations, the patients info can't be found unless I go to the last location they were at and move them to our location before scheduling them again. It gets to be a hassle when they can't remember the last location they were at **What problems is AestheticsPro solving and how is that benefiting you?** We can solve many problems with aestheticspro, but the main one is scheduling ### 38. My Aesthetics Pro for Medical Spas **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2018 **What do you like best about AestheticsPro?** I love that the software is overall user friendly and that customer support is quick to respond and resolve issues or answer questions. I am relatively tech-savvy and not afraid to learn through trial and error. I am comfortable trying features without having had a full training on them, and Aesthetics Pro is user friendly in the sense that I can learn that way without messing anything up. They also have a variety of reports for analytics. **What do you dislike about AestheticsPro?** There are some features that are not well developed. For example, the calendar does not allow you to update both day and time simultaneously if rescheduling an appointment to a day of the week with different operating hours than the original day it was scheduled for. Due to a recent update, services that were added as an up sell during the appointment must be added to the appointment on the calendar before checking out, rather than adding them to the invoice at check out, making the process more time consuming both for staff and customers. Glitches also sometimes occur (although rarely). **What problems is AestheticsPro solving and how is that benefiting you?** We use AestheticsPro for all of our scheduling. It contains all of ththe contact information and patient forms for all of our clients, as well as record of all their treatments and purchases. We also use this system for our retail. We could not operate efficiently without some type of software such as this. ### 39. below adequate web based system **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2018 **What do you like best about AestheticsPro?** web based so that it can be accessed anywhere **What do you dislike about AestheticsPro?** Customer support, site going down often, buggy functionality, poor customer suppor **Recommendations to others considering AestheticsPro:** Keep looking- there are other systems with more robust offerings. **What problems is AestheticsPro solving and how is that benefiting you?** ability to schedule appointments and take credit card payments for services ## AestheticsPro Discussions - [Exporting Reports from Aesthetics Pro to Excel or PDF](https://www.g2.com/discussions/exporting-reports-from-aesthetics-pro-to-excel-or-pdf) - 1 comment, 1 upvote - [Service Management - How do I create a Service Package?](https://www.g2.com/discussions/service-management-how-do-i-create-a-service-package) - 1 comment, 1 upvote - [Scheduling Tools - Where can I find a Book Now link for my website?](https://www.g2.com/discussions/scheduling-tools-where-can-i-find-a-book-now-link-for-my-website) - 1 comment, 1 upvote - [Marketing Tools - How do you set up an e-blast?](https://www.g2.com/discussions/marketing-tools-how-do-you-set-up-an-e-blast) - 1 comment, 1 upvote - [Exporting From AestheticsPro](https://www.g2.com/discussions/exporting-from-aestheticspro) - 1 comment, 1 upvote - [View AestheticsPro pricing details and edition comparison](https://www.g2.com/products/aestheticspro/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+08%3A08%3A56+-0500&secure%5Bsession_id%5D=8d76bae3-8abd-4573-a6af-b2b9729797df&secure%5Btoken%5D=a1145a5ef2282500698524a4a8aed88074a62658a9a548fc7f1c499b05a12bac&format=llm_user) ## AestheticsPro Features **Technology** - Telecommunications - Low Bandwidth Support **Business Management** - Inventory Management - Merchant Services - Appointment Scheduling - Employee Management **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Marketing** - Client Communications - Loyalty Management - CRM **Compliance** - HIPAA Compliance **Practice Management** - Patient Records - Photo Management - E-Prescribing and Lab Orders - Patient Portal **Platform Tools** - Reporting and Analytics - Healthtech Integrations - Mobile App ## Top AestheticsPro Alternatives - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (389 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Zenoti](https://www.g2.com/products/zenoti/reviews) - 4.5/5.0 (272 reviews)