ADP TotalSource Reviews & Product Details

My business rep at ADP TotalSource is the best. Anytime I have an issue, which isn't often, if she can't find the answer, she finds the person who does. ADP is easy to use and employees are helpful. I really like the new interface that they have. It makes it simple to get things done, and to switch between myself as an employee, and as an administrator. Since ADP is a Total package, we don't have to worry about integrations with other packages. ADP TotalSource can do it all. The pricing seems fair for what we get. Review collected by and hosted on G2.com.

My only complaint is the 800 number. Some of the employees could use a little more training before being put on the phones. I get that there is a lot to learn, but not feeling confident in an answer isn't great from the employer perspective. If you ask to be transferred to someone else, they will do it though, unlike other vendors. Review collected by and hosted on G2.com.

I like how ADP TotalSource makes everything easier for my job, especially with how easy it is to set up our payroll and just plug in numbers and it does it for me. Also, ADP is more advanced and easier to work with compared to what I used before. The initial setup was great, everyone loved it, and the trainings we did were perfect. Review collected by and hosted on G2.com.

I think ADP TotalSource could improve by making its platform more user-friendly and simplifying the process of finding important information. Sometimes navigating the system or getting assistance with specific questions can be time-consuming. Review collected by and hosted on G2.com.

The employee discounts. The ADP website provides discounts from several businesses. Their are gym discounts, travel discounts, and other discounts. I have already used these discounts on a few occasions. Review collected by and hosted on G2.com.

There isn't much to dislike. It is very basic clock-in source that is easy to use. Our supervisor did have trouble with the time clock, but I think the issue has been resolved. Review collected by and hosted on G2.com.

I like the flexibility of being able to use ADP either at my office or on the go with the mobile app. Easy and user friendly. I highly recommend this to anyone! Review collected by and hosted on G2.com.

I honestly cannot say anything bad about ADP. I have been using it for so long. It's easy convenient and user friendly. I highly recommend it to anyone. Review collected by and hosted on G2.com.

Tracking my time and checking or requesting PTO was easy, and I found the information I needed without much hassle. It was reliable and did what I needed it to do without making simple tasks more complicated than they needed to b Review collected by and hosted on G2.com.

I don't have any major complaints about ADP TotalSource based on my experience. It was a solid, dependable system for handling the day-to-day employee functions I used it for. Review collected by and hosted on G2.com.

As a user, I find it very easy to use whenever I need to look up my paycheck or check my PTO schedule. There’s also a nice discount section that I’ve used multiple times. Review collected by and hosted on G2.com.

I am able to complete whatever I need and don't really have any issues with ADP. Their system works and I don't have any complaints about their service. Review collected by and hosted on G2.com.

how it simplifies HR and payroll management. The platform is easy to use, provides helpful resources, and makes it convenient to manage employee information, benefits, payroll, and other HR needs all in one place. I love how easy it is to integrate with your company. Performance gets 5 stars!! it's decently priced and you can integrate AI with it! Review collected by and hosted on G2.com.

can sometimes feel a little complicated to navigate, and finding specific information or completing certain tasks may take more steps than expected. Customer support response times can also vary. Review collected by and hosted on G2.com.

I like that I feel like I'm covered in all aspects of people operations. Taxes, payroll, HR, 401k etc. When looking at trying to piecemeal these functionalities together, it was costly and a bare to manager. Review collected by and hosted on G2.com.

I dislike that they aren't very organized with other functions outside of HRBP. The HRBP handles a lot for the customer, so things can get lost easily. You don't really see a lot of action that happens on the back end so it leaves questions sometimes Review collected by and hosted on G2.com.

It is integrated now that I was able to take care of Payroll and HR in one portal without having to call the hot line.

There is still bugs such as when you set up a filter and it is not saving the filter, so you have to reset it all the day. Review collected by and hosted on G2.com.

The consistency of the training of the HR rep - If your rep is on the ball then your life is better otherwise it is hard to get things done right - Same for the Payroll rep - Now we are at the right place where both reps are responding and help the company to tackle all different kind of issues. Review collected by and hosted on G2.com.

There are a lot of resources, both human and documented, which allow me to solve problems with relative ease. Obviously, if I reach out to my HR rep or my Payroll rep, the option to speak with someone else who can help goes a long way Review collected by and hosted on G2.com.

If I'm being honest, I feel I'm hit with emails way too often. I'm extremely busy, so I naturally have to tune out a lot of them and it makes it likely I could miss something important. I understand there's a lot of important information, but very seldom is it apply to me, so perhaps I could select the type of information I recieve or the frequency of these emails. Review collected by and hosted on G2.com.