Accruent EMS Reviews & Product Details

I work in Event Management at a university. We use EMS for all things related to scheduling and planning our events. Even though we have looked at other systems that work well with our registrar's needs, we have not yet found one that compares to what EMS does for our needs as event schedulers and planners. Review collected by and hosted on G2.com.

I do wish it had an undo option when errors are made. It also does not let you copy/paste information from one reservation to a separate reservation. We have found workarounds of course, and those are minor compared to the grand scheme of things. Review collected by and hosted on G2.com.

I like that Accruent EMS is fast and thorough, and that I can personalize our rooms with their technology, size, layouts, and photos. It lets me run basic reports, too, though I’d like more help with them. The system is very user friendly. The training was very thorough, and when I reach out to verify things, they’ve always been friendly and very fast to answer. I would definitely recommend it. Review collected by and hosted on G2.com.

I need more help with the reports. I run queries and enter the information, but I’m not sure how to get exactly what I need. It may be user error because I wasn’t trained correctly, rather than a fault in the system. Review collected by and hosted on G2.com.

What is most helpful is I can adjust, change, and refine my buildings. I can adjust hours of operation, room configurations, and upload diagrams needed for set-up. Review collected by and hosted on G2.com.

The least helpful is some events not showing up in my notifications even though they fall into my notification perimeters and setting up new users has become complicated. It can take days to work through all the issues to get a new user into the system. Review collected by and hosted on G2.com.

I like Accruent EMS for its ability to let internal users request rooms and our staff to approve them without needing to manually input data. It simplifies the process of admin work for conference and events groups by ensuring no overlap of spaces and that all correct approvals have been completed. It works well with our small team by allowing us to collaborate when needed and work separately on our own projects. Modifications are relatively simple. Review collected by and hosted on G2.com.

I feel the UI of the EMS desktop application is old. It would be great to modernize the graphics, while keeping them simple, and to allow for more drag and drop options. I also think having more single-click features instead of always having to click into the wizard would be an improvement. Review collected by and hosted on G2.com.

I use Accruent EMS for scheduling all of the buildings on our college campus, and it makes it easy for campus partners to collaborate and see the events occurring across campus, their needs, and the availability in general. I like how easy it is to use the desktop application; everything is right there in front of you in an easy-to-access platform. The colors make it easy to determine the various stages, and the ability to custom tailor the application to your needs is great. Review collected by and hosted on G2.com.

The web application isn't as user friendly. The client/desktop view is much cleaner and easier to navigate. Review collected by and hosted on G2.com.

I love the ability to run reports in the way that we do. It also allows for cross-team functionality. Review collected by and hosted on G2.com.

There are a lot of idiosyncrasies with EMS. For example, having to repeatedly reset window coordinates to ensure functionality, the search function needs ultra-specific terms, and certain functionalities (such as sequencing) don't actually appear to do anything. Training guides can help some, but there are a lot of questions that our team has about configuration that are not easily answered because of how our team utilizes EMS. Review collected by and hosted on G2.com.

I like how customizable Accruent EMS is, especially with the room configuration and reports. The high level of customization allows us to manage spaces used by multiple business units on our campus, each with different operational needs, all within one product. Review collected by and hosted on G2.com.

The Exchange integration is very difficult to use. The customer support is not good. Support should be more responsive, timely, and transparent in sharing issues. The initial setup was very difficult and frustrating. Review collected by and hosted on G2.com.

I like the fact that it allows us to manage services and spaces, as well as the robust api access. For a campus of our size the pricing isn't terrible, and the support we receive through accruent access has always been pretty good. Review collected by and hosted on G2.com.

The UI isn't the most user friendly, and some of our users have issues learning the desktop client. I wish that more than one group type could be assigned to everyday users. Performance is often slow/laggy on desktop. Review collected by and hosted on G2.com.

It has the features we need around reporting and room setups and reservations. Review collected by and hosted on G2.com.

Yearly price increases are exorbitant. No one else in the industry does a 100% price increase over 5 years. Support is mediocre. Review collected by and hosted on G2.com.

When it works it gets the job done and is a good tool for reservations. Review collected by and hosted on G2.com.

It never works properly. The communication from Accruent is lacking. It is riddled with bugs. The updates never happen on time and don't deliver what is promised. Review collected by and hosted on G2.com.