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Accruent EMS

By Accruent

3.9 out of 5 stars

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Accruent EMS Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

7 months

Return on Investment

20 months

Accruent EMS Media

Accruent EMS Demo - EMS Software - The Desktop Client
The EMS Desktop Client is the comprehensive scheduling, administrative, and reporting tool for the expert users in your organization.
Accruent EMS Demo - EMS Web App from EMS Software
The browser-based EMS Web App helps you find and book an available workspace and schedule meetings, add video conferencing, create events, request services and more.
Accruent EMS Demo - EMS for Microsoft Outlook from EMS
Find and book available rooms and any necessary services and resources - all within Microsoft® Outlook.
Accruent EMS Demo - EMS Mobile App from EMS Software
Find, book, check in, or cancel workspaces, rooms or meetings with the EMS Mobile App for Apple and Android smartphones.
Accruent EMS Demo - EMS Room Sign App from EMS Software
Software that lets employees and visitors know they’re in the right place by displaying real-time meeting information and at-a-glance room availability on wall-mounted room signs.
Accruent EMS Demo - EMS Kiosk App from EMS Software
Publish meeting information and floor plans to a touchscreen kiosk (not provided) located in a common area or lobby.
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Accruent EMS Reviews (112)

Reviews

Accruent EMS Reviews (112)

3.9
112 reviews

Pros & Cons

Generated from real user reviews
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Tomeika R.
TR
Program Manager
Mid-Market (51-1000 emp.)
"Comprehensive Monitoring with Excellent Support, Though EMS Can Be Overwhelming"
What do you like best about Accruent EMS?

I appreciate having the ability to monitor all activity within our building. This comprehensive view allows me to better support both our visitors and my colleagues by staying informed about everything happening on the premises. Review collected by and hosted on G2.com.

What do you dislike about Accruent EMS?

EMS offers a wide range of resources and multiple methods for accessing information. Despite the abundance of options, our Customer Service Representative has provided excellent support, helping us organize our information and enabling us to work more efficiently. Review collected by and hosted on G2.com.

SE
Event Coordinator
Enterprise (> 1000 emp.)
"All-in-One Event Hub with Continuous Improvements"
What do you like best about Accruent EMS?

It can be used as the main hub for all thing events, including room setups, services, and more. In addition, the constant improvements being make based off customer feedback and utilization. Review collected by and hosted on G2.com.

What do you dislike about Accruent EMS?

The desktop was not user friendly, however there's changed updating it. Review collected by and hosted on G2.com.

AB
Assistant Building Manager
Small-Business (50 or fewer emp.)
"All-in-One Convenience, But Window Management Needs Improvement"
What do you like best about Accruent EMS?

It brings many services into one program. Review collected by and hosted on G2.com.

What do you dislike about Accruent EMS?

The windows stack and go off the screen to places I cannot reach with my mouse. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Mid-Market (51-1000 emp.)
"Effortless Reservations, Eagerly Awaiting Web Version"
What do you like best about Accruent EMS?

I really like how easy it is for our end users to put in their reservation request. Review collected by and hosted on G2.com.

What do you dislike about Accruent EMS?

I do wish they would roll out the web based product faster, but it's coming! Review collected by and hosted on G2.com.

JP
Scheduling Manager
Enterprise (> 1000 emp.)
"Lots of data, not entirely user-friendly"
What do you like best about Accruent EMS?

Once you understand how EMS works (its language, etc), the system is extremely logical and organized. We can easily process room changes, and we can incorporate our campus partners into the system with minimal learning curve. Review collected by and hosted on G2.com.

What do you dislike about Accruent EMS?

The character limit has been posing massive challenges--we are a very diverse, multi-cultural university, and we have instructors with long names that cannot be listed in the system without causing EMS to crash. The result is that students register for a class without full knowledge of who will be teaching, and these instructors cannot utilize their experience to get future teaching jobs as our evaluations are connected to Banner/EMS. It ends up being very discriminatory towards instructors from cultures that have long names. Review collected by and hosted on G2.com.

MJ
Associate Registrar
Mid-Market (51-1000 emp.)
"User friendly once you get everything implemented."
What do you like best about Accruent EMS?

Everything is all on one platform. You can view buildings or have custom views. Review collected by and hosted on G2.com.

What do you dislike about Accruent EMS?

I dislike the 50 charater limit. This has cause a challenge when assigning intructor names to the course sections. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Enterprise (> 1000 emp.)
"EMS"
What do you like best about Accruent EMS?

It tracks every little change made and it does a lot. Review collected by and hosted on G2.com.

What do you dislike about Accruent EMS?

There is a steep learning curve when first being introduced to the software. The software is not intuitive. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Small-Business (50 or fewer emp.)
"Powerful tool with a steep learning curve."
What do you like best about Accruent EMS?

It is a powerful scheduling tool for event and meeting spaces. The database keeps records of every action taken within the system. It generates emails, can handle billing, as automate much of the process. Review collected by and hosted on G2.com.

What do you dislike about Accruent EMS?

It has a steep learning curve because it is not intuitive. It takes quite some time for one to become a proficient user. Also, ever since EMS was sold to Accruent, the customer service operation has gone from fantastic to horrible. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Enterprise (> 1000 emp.)
"Great software!"
What do you like best about Accruent EMS?

This software is great for managing a large number of events and reservations as well as services associated with them. Review collected by and hosted on G2.com.

What do you dislike about Accruent EMS?

While the software is great, the desktop version does look outdated. Review collected by and hosted on G2.com.

Verified User in Higher Education
CH
Enterprise (> 1000 emp.)
"EMS - a study"
What do you like best about Accruent EMS?

it allows us to schedule rooms in a way that works for external vendors Review collected by and hosted on G2.com.

What do you dislike about Accruent EMS?

They do not use modern software development methods, nor do they use anything related to privileged access or MFA. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

7 months

Return on Investment

20 months

Perceived Cost

$$$$$
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Accruent EMS Features
Room Booking
Room Information
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Accruent EMS