Accela is a very flexible platform that can be tailored for a wide range of uses. Almost any task that can have a workflow can be set up in this system Review collected by and hosted on G2.com.
What do you dislike?
Their primary model is cloud based, which takes away some control of the system. For example, upgrades occur on Accela's schedule, unless you can demonstrate that the upgrade will cause a major issue. The system can be hosted on premise, which would allow you to upgrade as appropriate for you environment. I also feel that hosting on premise is more cost effective. Review collected by and hosted on G2.com.
Recommendations to others considering the product:
Plan on 1-2 years from start of project to go live. Perform training as close to go live as possible, do not do it months in advance as Accela tends to recommend. Consider using a third party implementation, rather than Accela doing the implementation. Their online community is pretty good, there are many expert users who will probably have encountered any problem you may experience. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
This system is being utilized to create a single point for regional business licensing, which should lead to a "one stop shop" for customers, making obtaining the necessary business licensing for multiple agencies through one portal possible. Review collected by and hosted on G2.com.