--- title: Accela Reviews meta_title: 'Accela Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 13 reviews by the users' company size, role or industry to find out how Accela works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 13 scale: '5' date_modified: '2026-07-07' parent_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # Accela Reviews **Vendor:** Accela **Category:** [Public Works Software](https://www.g2.com/categories/public-works) **Average Rating:** 3.9/5.0 **Total Reviews:** 13 ## About Accela Accela is a foundation of powerful, trusted and secure cloud solutions designed to fit government agencies of all sizes. ## Accela Reviews ### 1. Five years experience implementing Accela into plan review. **Rating:** 2.5/5.0 stars **Reviewed by:** Bob W. | Manager **Reviewed Date:** April 06, 2021 **What do you like best about Accela?** The program stores all documents for easy retrieval. **What do you dislike about Accela?** The architecture is not flexible nor easy to use for report writing. **What problems is Accela solving and how is that benefiting you?** Excellent file storage program. ### 2. Design **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2018 **What do you like best about Accela?** Accela is easy to maneuver. It is packed with information . **What do you dislike about Accela?** Non instructional. No clear definition of the functions. Always a breakdown. Not user friendly at times. **Recommendations to others considering Accela:** Test the product entirely to see if it fits all needs and get class information to assist with instruction. **What problems is Accela solving and how is that benefiting you?** Solving the building permit process. Good for basic record keeping. ### 3. Billing **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Accela?** It’ got a lot of information, making it Easy to put diagnoses and bill to insurance. **What do you dislike about Accela?** I don’t think there’s anything I dislike. **Recommendations to others considering Accela:** It’s simple application **What problems is Accela solving and how is that benefiting you?** It makes it easier for the billing department. ## Accela Discussions - [Is Accela a SaaS?](https://www.g2.com/discussions/is-accela-a-saas) - [What is Accela automation?](https://www.g2.com/discussions/what-is-accela-automation) - [Is Accela an ERP?](https://www.g2.com/discussions/is-accela-an-erp) - [What is Accela used for?](https://www.g2.com/discussions/what-is-accela-used-for) - [View Accela pricing details and edition comparison](https://www.g2.com/products/accela/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+18%3A50%3A39+-0500&secure%5Bsession_id%5D=25ee4f3b-a46e-4210-af7e-606014d8ec63&secure%5Btoken%5D=62ae2781dadf8c1ffea6589c8c7a6d33c304b3d5088a6c79c537d4d25bcc094c&format=llm_user) ## Accela Features **Additional Functionality** - Repair Tracking - Customer Database - Asset Tracking - GIS Integration - Mobile Access - Customizable Reports - Compliance Management - Timesheet Management - Generative AI - Data Import/Export - Audit Trail - Permit Management - Fleet Management - Customizable Fields - Budgeting/Forecasting - Document Management - Job Costing - Task Management - Historical Reporting - Customizable Forms - Maintenance Scheduling - Inventory Management - Project Management - Workflow Management - Contract/License Management - Real-Time Updates - Activity Dashboard - Fixed Asset Management - Equipment Tracking - Real-Time Reporting - AI Copilot - Service Request Management - Collaboration Tools - API - Code Enforcement - Self Service Portal - Inspection Management - Employee Management - Reporting & Statistics - Multi-Location - Calendar Management - Work Order Management - Equipment Maintenance - Facility Management - Alerts/Notifications - Billing & Invoicing **Billing & Collections** - Payment Portal - Electronic Billing - Agent Alerts - Rate Calculation - Assessment **Request Management** - Online Forms - Assignment - Ticket Workflow - Archiving **Request Management** - Online Forms - Workflow Assignment - Payment Processing - Public Database - Common Documents - Digital Storage - Role-Based Permissions - Audit Trail **Surveying & Feedback** - Form Creation - Sentiment Analysis - Data Visualization - Idea Submissions **Accounting ** - General Ledger - Audit Trail - Journal Entries - Payment Processing - Reconciliations - Payroll **Asset Definition** - Asset Register - Asset Types - Technical Specifications - Geolocation **General Ledger** - Audit Trail - Disbursement - Delinquency - Financial Reports **Usability** - Mobile App - Document Attachment - GIS Mapping - Two-Way Communication **Workflow Management** - Automated Reminders - Communication Tools - Cross-Department Collaboration **Communications** - Multichannel Sync - Video Broadcasting - Website Design **Budgeting** - Budgets and Forecasts - Version Control - Data Import - Formulas - Budget Hierarchies - Data Visualization **Maintenance** - Work Orders - Preventive - Inspections - Asset Portfolio - Change Management **Operations** - Records Management - Information Center - Dashboards **Reporting & Analytics** - Performance Metrics - Data Mapping - Trend Analysis **Reporting** - Dashboards - Basic Reporting **Administration** - Payment Processing - Reporting - Dashboards **Reporting & Analytics** - Financial Reports - Dashboards - Historical Data **Optimization** - Compliance - Modelling **System Management** - Security - System Monitoring - SSL Security - GPS **Interoperability** - Appraisal - Accounting **Platform** - Workflow Capability - User, Role, and Access Management - Data Import and Export - Connectivity and Integration **Analytics** - Infrastructure KPIs - Cost Analysis **Agentic AI - Infrastructure Asset Management** - Proactive Assistance ## Top Accela Alternatives - [Everlaw](https://www.g2.com/products/everlaw/reviews) - 4.7/5.0 (721 reviews) - [Relativity](https://www.g2.com/products/relativity/reviews) - 4.5/5.0 (642 reviews) - [IBM Maximo Application Suite](https://www.g2.com/products/ibm-maximo-application-suite/reviews) - 4.4/5.0 (553 reviews)