# WaitWell Reviews **Vendor:** WaitWell Inc. **Category:** [Queue Management Software](https://www.g2.com/categories/queue-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 100 ## About WaitWell WaitWell is a secure, scalable platform for queue management and appointment scheduling that helps organizations improve customer flow and service delivery across single or multi-location operations. Customers can book appointments or join virtual queues through QR codes, web, SMS, or kiosks, receiving real-time updates and turn notifications for a smoother experience. Staff have access to real-time dashboards and AI-powered insights, including an AI chatbot that can assist customers. These tools help teams quickly spot bottlenecks, optimize staffing, and improve overall operational efficiency. With secure payment processing, open API integrations (CRM, EHR, and more), and HIPAA/SOC 2 compliance, WaitWell simplifies operations while delivering smarter, more responsive service experiences. ## WaitWell Pros & Cons **What users like:** - Users appreciate the **ease of use** of WaitWell, enabling self-learning and personalized configurations for organizations. (33 reviews) - Users praise the **fantastic customer support** from WaitWell, highlighting quick response times and effective assistance. (18 reviews) - Users find WaitWell to be **extremely user-friendly** , enhancing efficiency for both guests and staff through easy navigation. (17 reviews) - Users commend the **easy setup** of WaitWell, facilitating quick integration and seamless implementation for teams and customers. (16 reviews) - Users love the **excellent queue management** of WaitWell, significantly reducing wait times and enhancing customer experience. (12 reviews) - Business Efficiency (11 reviews) - Users love the **convenient check-in options** and seamless management provided by WaitWell, enhancing their overall experience. (11 reviews) - Efficiency (11 reviews) - Users highlight WaitWell's **exceptional customer support** , noting rapid responses and professional assistance that exceeds expectations. (10 reviews) - Features (10 reviews) **What users dislike:** - Users express concerns about **data inaccuracy** , particularly in tracking student interactions and estimating exam durations effectively. (5 reviews) - Users find the **limited report customization** of WaitWell restricts their ability to tailor reports effectively for different needs. (5 reviews) - Users feel the **missing features** in WaitWell complicate queue management and hinder efficiency during events. (5 reviews) - Users face **customization difficulties** in WaitWell, limiting tailored reports and specific settings for unique service requirements. (4 reviews) - Users find **difficult navigation** challenging, especially older individuals less familiar with technology and lacking adequate tutorials. (3 reviews) - Lack of Customization (3 reviews) - Limited Features (3 reviews) - Limited Options (3 reviews) - Users often face **technical issues** with WaitWell, including glitches and inconsistent mobile notifications affecting usability. (3 reviews) - Users find the **UX improvement** necessary, noting confusion and setup challenges with the WaitWell app. (3 reviews) ## WaitWell Reviews ### 1. Feature Rich, Affordable Solution to QMS **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew C. | Business System Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about WaitWell?** Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both of these are high value adds that make for a more engaging experience with the software. They have also added a more robust access and roles page that is easier to use and navigate that allows for more specific access types. **What do you dislike about WaitWell?** They still need to tighten up their configuration pages, they can get overwhelming when you are trying to change multiple settings all at once. However, their customer service really helps in this regard. **What problems is WaitWell solving and how is that benefiting you?** We have been using Waitwell for almost 2 years now. We were forced to begin using a queuing/scheduling software when COVID occurred. We researched for about 6 months before deciding on Waitwell for the primary reasons of functionality, cost and support. We use it for scheduling our criminal record checks, our walkin police reporting and scheduling for our virtual police reporting. We have been incredibly satisfied with the product overall. **Official Response from Shannon Vander Meulen:** > Thank you, Matthew, for updating your previous review. We always appreciate feedback from our super-users. It's good to know that you are funding the expansion of our role-based access controls to be useful. You'll be happy to learn that we have a UI/in-app copy project underway now that will simplify navigation of the settings. WaitWell is the most robust queue and booking solution on the market, but that comes with a very lengthy settings section. We are working to make it easier to navigate so users can more quickly find the setting they are looking for. ### 2. Smooth transition with a short learning curve and strong day-to-day usability **Rating:** 4.0/5.0 stars **Reviewed by:** Diana B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about WaitWell?** I like that it makes it easy to manage both walk-in traffic and scheduled appointments, which has really helped us provide a smoother experience for students. The flexibility to use it for different types of appointments, like counselling sessions and midterm meetings with students and supervisors, has been especially valuable. I also like how easy it is to set availability, and students seem to have adapted well to the new system. **What do you dislike about WaitWell?** One downside is that it doesn’t currently sync with my Microsoft calendar, which would make managing availability and avoiding conflicts much easier, but I know they are currently working on fixing that. There was also a bit of a learning curve at the beginning, and we ran into a few setup issues early on, although those have since been resolved. **What problems is WaitWell solving and how is that benefiting you?** WaitWell is helping us centralize and streamline how we manage appointments. Before, coordinating walk-ins, scheduled appointments, and midterm meetings could be a bit fragmented and time-consuming. Now, everything is in one place, which makes it easier to manage our availability, keep track of bookings, and stay organized. **Official Response from Shannon Vander Meulen:** > Hello Diana. Thank you so much for this thoughtful review, and for taking the time to share how WaitWell has changed the way your team manages appointments and walk-ins. Hearing that students have adapted well and that counselling sessions and midterm meetings are running more smoothly is exactly the kind of outcome we build for. We do have a full integration with Outlook, but it is an add-on. You might want to check with your Admin if the Outlook integration was included in your subscription. In the meantime, your account manager is always available if there's anything we can do to make availability management easier while that's in progress. We genuinely appreciate the honest feedback on the early setup experience too - that kind of detail helps us keep improving onboarding for teams like yours. ### 3. WaitWell - Scheduling Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Yash W. | Senior Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about WaitWell?** The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, and add property maps for guidance was helpful for our students. **What do you dislike about WaitWell?** I would say if WaitWell could have check-in automatically to meetings upon location detection of students that would be helpful. just a good to have. **What problems is WaitWell solving and how is that benefiting you?** It has helped in reducing the queues lines by our students. It has helped in defining the avialabilities and timings of our agents that will serve the students. It acts like a one source of truth, that contains information of all appointments, notes and interaction that happened. It helps with solving student issues faster. **Official Response from Shannon Vander Meulen:** > Hello Yash, We’re thrilled to hear that WaitWell has been a great solution for your university. Our goal is to provide seamless and efficient queue management, and it’s wonderful to know that our platform has been making a positive impact. While it might be technically possible to create functionality to check in students automatically when they are at the location where their appointment is booked, this would require users to share their location with WaitWell. Most people have location detection turned off by default for all applications, so it would likely require a lot of troubleshooting and would be an unreliable way of checking students in. We hope the current workflow you have for prompting students to check in before their appointments is working well. Please don't hesitate to reach out to your dedicated account manager if you have any issues. Thank you for your support - we truly appreciate it! ### 4. Efficient and user friendly! **Rating:** 4.5/5.0 stars **Reviewed by:** Chelsea Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about WaitWell?** I love the desktop push notification feature for new visits added to a line. As a supervisor of an advising office, it allows me to focus on other work while having a general sense of that day's volume depending on often I see push notifications. I also find the daily Dashboard useful and review the weekly email location summaries to have a sense of last week's traffic. I appreciate the color coding for different visit reason types, it helps staff pull visitors out of line for higher priority visit reasons. The backend set up is also much easier to use than our former line management system, QLess. It's very user friendly and easy to make day-of or advanced notice temporary closures. The customer service is great, they build new features that we request very quickly, handled the staff and admin trainings, and are quick to respond to questions or add info to the knowledge base. Very pleased! **What do you dislike about WaitWell?** I wish there were multiple lines in the location view to sort out certain visit types handled by different offices using the same location. The color coding for visit reason types helps, but I miss this feature that QLess used to have before they also moved away from it. **What problems is WaitWell solving and how is that benefiting you?** Ease of use, data collection, accurate wait times, ability to 2-way SMS with visitors **Official Response from Shannon Vander Meulen:** > Thank you, Chelsea, for such a detailed and generous review. It's great to hear that push notifications, color coding, and the weekly summaries are all working together to help you manage your advising office day to day. Feedback like this means a lot to the team. On your feature request around sorting visit types by office at a shared location, we want to make sure we fully understand what you're looking for before pointing you in a direction. It's possible that some of what you need may already be available. WaitWell does allow queues to be sorted and displayed by service type and queue type, and service type filtering in particular is a newer addition you may not have had a chance to explore yet. We'd encourage you to reach out to your account manager to walk through your specific workflow. There's a good chance there's a configuration that gets you closer to what you need. We really appreciate you taking the time to share your experience, and we're glad the transition from QLess has been a positive one. ### 5. Customizable, streamlined, able to be used by many users and multiple queues at once **Rating:** 4.0/5.0 stars **Reviewed by:** Sydney J. | Student Services Advisor - Cal Student Central, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about WaitWell?** I like that there is a high degree of customizability enabled, so that we are able to add, remove, or modify specific features depending on how relevant they are for our purposes. It has been pretty smooth transferring people to different queues, or being able to either put them back in the queue or remove them in situations of no-shows. **What do you dislike about WaitWell?** It isn't necessarily the most intuitive to use at times, so it can take me a while to remember to click through all the necessary steps to complete certain functions (e.g. remembering to change the subject/topic of the student's visit first and then transfer them to another queue). **What problems is WaitWell solving and how is that benefiting you?** It is helping us to manage our virtual lines for students and other visitors, both in person and for phone callback advising, which allows us to serve our students for drop-in advising daily and to collaborate with our partner offices when they are also offering callback or in person advising. **Official Response from Shannon Vander Meulen:** > Hello Sydney. Thanks so much for the positive feedback about WaitWell. We are so glad that WaitWell is streamlining how students access services and are transferred to different locations on the UC Berkeley campus. I'm going to pass your feedback about changing the subject/topic of the student's first visit before transferring to another queue - it could be perhaps alleviated with a prompt to invite the user to change the service type before the transfer is completed. We really appreciate the feedback as we are always trying to make WaitWell better. We invite you to follow us on LinkedIn - you can click the link below to subscribe to our monthly newsletter to get updates about product features that are released each month. ### 6. User-Friendly and Hassle-Free Queue Management **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan V. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about WaitWell?** I really like the user-friendly interface of WaitWell. It makes it much easier for customers to sign in compared to our old software. I appreciate the quality of life updates that WaitWell provides. It's got more of them than any other queue software we've used. It simplifies managing all the lines significantly by allowing priorities to be set on each service, which speeds up our office processes. The initial setup was super easy and very user-friendly, making the transition smooth for us. **What do you dislike about WaitWell?** I think a reminder for summoning customers at the end of the wait before they are placed on hold would be really helpful. Our clerks get distracted or forget, and we end up with a lot of people being placed on hold because they didn't remember to call them. This isn't really a huge WaitWell issue, just something our clerks need to improve on. Another suggestion I have is adding a separate panel when clicking on ticket details to show which clerk summoned the customer. This could help us resolve issues better. **What problems is WaitWell solving and how is that benefiting you?** WaitWell manages multiple customer lines in one unified line, preventing clerks from cherry picking and simplifying the sign-in process. Its user-friendly interface and priority settings streamline managing lines, speeding up processes in our office. **Official Response from Shannon Vander Meulen:** > Hello Bryan. Thank you very much for the kind words about WaitWell. We are so glad that it's improving customer and staff experience at your organization. That's great feedback about needing an alert for clerks to summon a customer before they get put on hold. I'm not sure if I completely understand your comment about a "separate panel when clicking on ticket details to show which clerk summoned the customer". If you click on any ticket, you will see the status and the staff member who served them. If this isn't what you need, I encourage you to reach out to your account manager with more specific feedback about what level of detail you would be looking for and how you would want to access it. We are constantly evolving our product in response to customer feedback. We also encourage you to follow us on LinkedIn and sign up for our monthly newsletter, which you can do by clicking the link below: ### 7. Effective Appointment System with a Few Feature Enhancements Suggested **Rating:** 4.0/5.0 stars **Reviewed by:** Deepika K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about WaitWell?** WaitWell makes it easy for students and clients to book appointments on their own, which cuts down on back-and-forth emails. The interface is straightforward and user-friendly for both staff and clients. It also helps us organize appointments efficiently by keeping everything in one place. Calendar integration works reasonably well, which makes scheduling simpler to manage day to day. Overall, it has streamlined our appointment-booking process and improved accessibility for students. **What do you dislike about WaitWell?** Some features that would improve the overall experience are still limited. For example, there aren’t daily automatic reminders that summarize upcoming appointments, which would make it easier to plan the day. Calendar invites also don’t include much detail, and they aren’t always straightforward to save directly to Outlook when preparing for a meeting. Additionally, accessing previous tickets or events often requires manager-level permissions. This can make it more difficult for staff to quickly review past interactions when supporting students or clients. Lastly, the platform has limited options for setting up automated pre-request messages or creating templates for different services, which would help cut down on repetitive, manual communication. **What problems is WaitWell solving and how is that benefiting you?** For our office, this tool has streamlined appointment management, improved accessibility for students seeking support, and helped us organize our schedules more effectively. It also keeps all appointments tracked in one centralized system, which makes it easier to manage service delivery and ensure students receive support in a timely manner. ### 8. My experience with WaitWell **Rating:** 4.5/5.0 stars **Reviewed by:** Daria P. | Career Consultant, I.H. Asper School of Business, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about WaitWell?** I like that WaitWell is easy to use, straightforward, and efficient. The interface is intuitive, which makes it simple to manage appointments and queues. It also saves a significant amount of time and makes it easy to track overall activity and statistics. **What do you dislike about WaitWell?** One limitation I’ve noticed is that, as a consultant, I don’t have access to certain features. For example, I would find it very helpful to see my own appointment statistics, such as how many appointments I conducted during the month. Having access to this information would help me better understand trends in student demand without needing to request the data from my manager each time. Additionally, if client joins the queue (without appointment) and once a consultant marks a client as “done,” the client disappears from the queue, and without manager-level access it is no longer possible to view the ticket or the client’s information. **What problems is WaitWell solving and how is that benefiting you?** WaitWell makes it much easier for students to book appointments and manage their visits. The automated reminders help reduce the number of no-shows, which improves scheduling efficiency. Reporting has also become much easier, as the system allows us to track appointments and service usage more accurately. In addition, walk-in students can now be included in our records and statistics, which was not possible before. **Official Response from Shannon Vander Meulen:** > Thank you, Daria. It's great to hear that managing appointments and queues has become more efficient for your team, and that the interface is working well for you day to day. On the access limitations you mentioned, this is worth a conversation with your admin. WaitWell's role-based access controls are highly customizable, and admins can configure permission profiles to grant staff access to their own appointment statistics and activity data. It's possible that the current permissions reflect your organization's own security or business policies, but if more visibility would be useful for your role, your admin can reach out to our support team and we can walk through the options together. On the second point, the ability to review completed ticket information after a walk-in visit is also something that can be explored through your permission settings. We want to make sure you have what you need to serve your students well. We appreciate you sharing such specific and constructive feedback. It helps us continue to improve. ### 9. Effective Way to Manage Student Appointments **Rating:** 4.5/5.0 stars **Reviewed by:** Charlotte V. | Sessional Instructor, I.H. Asper School of Business, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about WaitWell?** One of the biggest advantages is how easy it is to organize appointments and manage student traffic. Students can check in quickly, see their place in the queue, and receive updates without having to physically wait in line or repeatedly check with staff. For a career centre where drop-ins and quick advising sessions are common, this creates a much smoother experience for both students and advisors. From a management perspective, the dashboard makes it easy to monitor queues in real time and ensure our team’s time is being used efficiently. It also helps us identify peak advising periods and adjust staffing accordingly. This kind of visibility is particularly useful during high-demand times like recruiting seasons. **What do you dislike about WaitWell?** We have not been able to get the Outlook calendar sync to work, however, this may be due to system settings we are still figuring out. **What problems is WaitWell solving and how is that benefiting you?** WaitWell helps solve several operational challenges in managing student advising services. One of the biggest benefits is increased visibility into our queues. As a manager, I can quickly see how many students are waiting, which advisor is available, and how long wait times are during peak periods. Another major advantage is the communication through text notifications. Students receive updates about their place in the queue and when it’s their turn, which allows them to wait elsewhere rather than physically standing in line. This improves the overall student experience and reduces congestion in our office space. Finally, the reporting insights are very valuable from a management perspective. The data helps us understand advising patterns, peak traffic times, and overall service usage. This information supports better planning, drop-in advising periods, and staffing decisions throughout the academic term. Overall, WaitWell has helped us create a more transparent, organized, and student-friendly advising process while giving our team better operational insight. **Official Response from Shannon Vander Meulen:** > Thank you for this detailed and thoughtful review. It's great to hear that the combination of appointments and drop-in queue management is creating a smoother experience for both students and advisors, and that the real-time dashboard is helping your team stay ahead during busy recruiting seasons. On the Outlook calendar sync, since your organization does have the integration enabled, we'd like to get to the bottom of this quickly. Please have your admin reach out to your account manager and we'll troubleshoot it directly. It may be a straightforward configuration step, especially if this is a newer location. ### 10. Transformational for Student Services **Rating:** 5.0/5.0 stars **Reviewed by:** Heather M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about WaitWell?** WaitWell has completely transformed how we manage student appointments and drop-in services in Student Services. The SMS functionality is a game changer—students receive confirmations, reminders, and can check in or manage their own appointments from their phones. This has significantly reduced missed appointments and front-desk traffic. The platform has also helped us meet and exceed our 48-hour service access target, allowing students to access advising much more quickly while freeing up staff to focus on more complex student needs rather than manual scheduling. I also want to highlight our account manager, Scott Pfeiffer, who has been exceptional throughout the process. Scott has been responsive, supportive, and proactive in helping us think through how to configure the system to best support our workflows. Overall, WaitWell has helped us improve both operational efficiency and the student experience, and I would highly recommend it to any organization managing high-volume service environments **What do you dislike about WaitWell?** Like any new system, there was a learning curve during implementation as our team adjusted to a new way of managing appointments and drop-ins. Configuring services, queues, and workflows required some initial setup time to align with our student services model. However, once the system was configured and staff became familiar with the platform, it significantly streamlined our processes and improved the student experience. **What problems is WaitWell solving and how is that benefiting you?** WaitWell has helped us solve the challenge of managing high volumes of student appointments and drop-in advising in an efficient and student-friendly way. Before implementing the platform, coordinating appointments, confirming attendance, and managing front desk traffic required a lot of manual work and created bottlenecks for both staff and students. With WaitWell, students can easily book, confirm, and check in to appointments themselves through SMS and online tools. This has significantly reduced missed appointments and unnecessary traffic at our front reception desk. As a result, our team can focus more on supporting students with complex needs rather than administrative coordination. The platform has also helped us meet and exceed our 48-hour service access target, ensuring students can connect with advising services quickly. **Official Response from Shannon Vander Meulen:** > Thank you, Heather, for such a wonderful review. Hearing that WaitWell has helped you meet your 48-hour service access target while reducing front-desk traffic and missed appointments is exactly the kind of outcome we work toward. We'll make sure Scott sees this feedback as well. On the setup time, you've actually put it perfectly. The initial configuration effort is a reflection of how thoroughly WaitWell adapts to each organization's unique workflows rather than asking you to adapt to the software. That groundwork tends to pay dividends once the system is running, and it sounds like that's been your experience. Our Settings UI/in-app copy improvements project is also ongoing, which will continue to make the configuration process more intuitive over time. We're proud to support your student services team and appreciate the recommendation. ### 11. Effortless Queue Management, Exemplary Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Marcy M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about WaitWell?** I like how organized and smooth WaitWell makes serving our clients. Clients appreciate not having to stand in line waiting, which improves our service efficiency. The HOLD feature is great because it allows clients to come back and know their name will be called again. I also find it useful that we can put notes for clients to assist the next clerk helping them. It's handy that clerks can see what service a client wants, so they don't waste time calling clients who need someone specific. WaitWell helps us prioritize, especially for documents that have already been paid for and are just waiting to be picked up. I also found the setup extremely easy and the system itself easy to use. **What do you dislike about WaitWell?** There is nothing that I dislike about WaitWell **What problems is WaitWell solving and how is that benefiting you?** I use WaitWell to manage a virtual lineup, allowing clients to plan their visit without standing in line. It keeps my office from overcrowding, lets clients hold their place if needed, and provides a smooth communication channel for both clients and staff. **Official Response from Shannon Vander Meulen:** > Thank you so much, Marcy. Reviews like this one mean the world to us. It's been a privilege to support your team from the very beginning, and hearing that features like the hold function, ticket notes, and service type visibility are still making a real difference for your clerks and clients every day is incredibly rewarding. Eliminating the wait and making sure every client gets to the right person quickly is exactly what we set out to do. We look forward to many more years together. ### 12. Efficient and User Friendly Line Management System! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about WaitWell?** WaitWell is very user friendly for all those that utilize the system. Whether it be a guest checking in at the kiosk, guest joining the line remotely via the web, or the staff serving the guest navigating the Admin view WaitWell allows for efficient and organized service. Having a staff app has allowed for managers who are working the floor, to have the ability watch and monitor our location or other locations easily. Should a manager or administrator be out of the office and need to close down a que, or location the staff app allows us to easily do so from our cell phone wherever we are. Having a software that is constantly improving and growing such as WaitWell, provides a peace of mind to administrators and Senior leadership; as we are constantly evolving to meet our guests needs as the university grows, having a software that is specifically built out and customized to meet our needs is awesome! **What do you dislike about WaitWell?** Being a newer software at times we have encountered minor software glitches such as audio cues not being functional. I will say WaitWell staff both Customer Relationship Managers, and the Software Development Team are very responsive and usually fix any issues within 1-2 business days! **What problems is WaitWell solving and how is that benefiting you?** While we only replaced a que management systems at the university, we were looking to obtain a LMS system that allowed for flexibility. A software like WaitWell, is built out to the consumers needs, it has the ability to be ever changing to adjust to our needs and does not require additional subscriptions to be purchased. We were looking to improve traffic flow for both students and staff at our One-Stop centers. WaitWell has allowed for digital accessibility, including remote join capabilities, and the ability to view your spot in line remotely. Features like these are crucial to the center during peak surge times, specifically semester start-ups. **Official Response from Shannon Vander Meulen:** > Thank you for taking the time to update your review. It means a lot to hear that WaitWell continues to support your team well as your university grows, and that the staff app is giving managers the flexibility to monitor and manage locations from anywhere. On audio cues, these generally perform very consistently and any issues are most often related to device audio settings or third-party hardware such as the kiosk or Nook. If you're still experiencing anything intermittent, your account manager can help troubleshoot the specific setup. And as you noted, if anything does come up our team is always close by. We consider the audio cues to be a core component of service accessibility - good on your team for prioritizing accessibility in your office by enabling this functionality. ### 13. Streamlined Student Services with Customizable Queuing **Rating:** 4.0/5.0 stars **Reviewed by:** Kati F. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about WaitWell?** I like the flexibility of WaitWell and the configuration of it. They have a thing called sandbox where you can kind of play around in it before you go live, and it's just really nice to be able to play around with the settings and the different locations to make sure it's absolutely configured how you want it to be. It's also super simple to use. They help you get everything set up at WaitWell during the onboarding and are there to make sure you are comfortable, but then you have full access to make modifications to that configuration after you go live, which is really nice. **What do you dislike about WaitWell?** I've had a little bit of an issue with getting notifications on our desktop when someone new enters the queue. It does have a really nice feature that it'll email you if there's people waiting. But I've had a little bit of an issue with getting that one setting, the notification setting. That may be more of a me issue than a Waitwell issue though. **What problems is WaitWell solving and how is that benefiting you?** WaitWell solves the problem of managing queues, allowing students to check in remotely, reducing wait times, and avoiding physical lines. It organizes students into appropriate queues, offering them a comfortable waiting room while they await their turn. **Official Response from Cassidy McKay:** > Thank you so much for your thoughtful review of WaitWell, Kati! We’re so glad you’re enjoying the flexibility, Sandbox feature, and overall ease of use. It sounds like the desktop notification issue is most likely a browser-related setting, which can sometimes affect alerts. Your account manager will be reaching out soon to help troubleshoot and make sure everything is working smoothly. Thanks again for sharing your experience! ### 14. Good balance between customization and simplicity **Rating:** 4.5/5.0 stars **Reviewed by:** Juan S. | Graduate Program Career Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about WaitWell?** I have used it as an admin and as an agent. As an agent, the training to use it was very simple. Also, it is intuitive to use, which even for someone who is not a tech expert, results into an easy engagement. Now, as an admin, the level of customization is truly outstanding, and it translated into what we wanted our students to see. **What do you dislike about WaitWell?** We haven't been able to integrate outlook calendar to waitwell (might be a problem on our end), but being able to download or upload calendar settings from one to another, would be an additional nice option. **What problems is WaitWell solving and how is that benefiting you?** The way students connect with us, booking appointments and getting in a queue, so we can service them and keep track of our numbers. It allows students to choose the service and the type of interactions they want with a clear availability. **Official Response from Shannon Vander Meulen:** > Thank you for this thoughtful feedback, and for sharing your perspective from the staff point of view. Hearing that staff found the system intuitive to pick up quickly, and that the customization translated into exactly the student-facing experience you wanted, is wonderful to read. On the Outlook integration, you're right that it may be a configuration question on your end. Outlook calendar sync is available as an add-on, so it's worth connecting with your account manager to confirm whether it's included in your current setup and get it activated if needed. They can walk you through it quickly. We appreciate you taking the time to leave a review and look forward to continuing to support your team. Please see information below about available WaitWell integrations: ### 15. Very Easy Platform to Setup & Use **Rating:** 5.0/5.0 stars **Reviewed by:** Cristian M. | Technical Director of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about WaitWell?** I like how quick deployment was within our team. They adopted it very quickly and it accelerated our ability to get welcome calls handled by our project management team in a timely manner. **What do you dislike about WaitWell?** I dont like the custom field limitations in WaitWell. We can only have a certain number of custom questions/fields for queues. You cannot change the fields or reorder them without affecting your historical data. I know its not a CRM or a platform tailored to that, but it would be nice to have some flexibility there. **What problems is WaitWell solving and how is that benefiting you?** It is helping us solve the need for our sales reps both internal and external to submit basic job details and add themselves and the client to a queue to have an on-the-spot welcome call performed by our project management team. It has allowed us to stay very efficient. **Official Response from Shannon Vander Meulen:** > Thank you, Cristian, for the review. It's great to hear that deployment was quick and that your team adopted the platform so smoothly for managing welcome calls. On the custom field limitations, you're right that modifying or reordering fields can affect historical data continuity, and this is a constraint common to most platforms that store structured data over time. That said, we do want to make sure you're getting the most flexibility possible within your current setup. If you haven't already, it's worth connecting with your account manager to talk through your specific needs. There may be configuration options that help without disrupting your existing data. ### 16. Great Product! **Rating:** 4.5/5.0 stars **Reviewed by:** Cam M. | Manager, Enrolment Services Operations, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about WaitWell?** Waitwell is extremely user friendly. It is easy to get set up, for staff to use, and especially for clients to use. We have been so happy with the support provided by the team at Waitwell too. They are exceptionally responsive and supportive. **What do you dislike about WaitWell?** The only things I would say I dislike are a couple minor tweaks we would like to see developed, but Waitwell never said no just that it would be a larger project because it involves coding. They're always open to feedback though. **What problems is WaitWell solving and how is that benefiting you?** They're making it easier to provide service across a large institution. We are able to work together to better support students, and it is providing a seamless experience for our students to connect with services. **Official Response from Shannon Vander Meulen:** > Hello Cam. Thanks for the thoughtful review - we really appreciate it. We are so glad to hear that your customers and staff find it easy to use and that you feel the support is great. As you mention, we are always taking customer feedback and adding it to our backlog. We are constantly releasing new features to enhance the functionality of WaitWell, and the majority of these features comes from customer requests. If you are curious about the place of your specific requests in the queue, reach out to your account manager for an update. Please click the link below to subscribe to our LinkedIn Newsletter where we outline each month all of the new features and enhancements to the WaitWell platform: ### 17. Modern, Easy-to-Navigate GUI with a Great Dark Mode **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about WaitWell?** Great modern GUI, love dark mode! Easy to navigate. **What do you dislike about WaitWell?** It is confusing at first the difference between Account > Preferences, and Settings, and not being able to tell which are global settings and which are specific to the logged in user. This is amplified by having multiple campuses which all have different settings, and whether those settings affect ALL campuses or just the one I'm looking at. **What problems is WaitWell solving and how is that benefiting you?** We have TONS of appointments with students and it allows us to have a functional conveyor belt for that, which keeps everything organized and trackable. **Official Response from Shannon Vander Meulen:** > Thank you for taking the time to provide this valuable feedback. We do hear from customers that the settings can be a bit overwhelming. WaitWell is the most robust and configurable enterprise queue and booking solution on the market, and the downside of that is that there are a lot of different settings that can be adjusted to produce the exact configuration that the organization requires. As you say, it's also possible to make global changes affecting all locations or to make location (or even queue) specific changes. We have done some work recently to improve the visual layout of the settings and we have just kicked off a settings in-app copy editing project to make the settings easier to use for Admins and staff. In the meantime, please don't hesitate to lean on your dedicated CSR to support any changes you want to make to your instance of WaitWell. Thanks again for being a WaitWell customer and for taking the time to leave this feedback. ### 18. Waitwell is user friendly and our students find it easy to navigate when booking a meeting. **Rating:** 4.5/5.0 stars **Reviewed by:** Brad M. | Career Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about WaitWell?** How user friendly the interface is for someone to set up their schedule. I also like how i can see all my teams scheduled openings for meetings as well as who they are meeting with. The queue is also easy to use. **What do you dislike about WaitWell?** it would be nice if when a client/student books an appointment with me for a virtual meeting it would auto send out an email to them saying they can expect a meeting prior to the meeting. There really isnt a lot i can complain about, ive enjoyed using waitwell. **What problems is WaitWell solving and how is that benefiting you?** The queue/waiting room works really well with our organization for drop ins as well as scheduled meetings. The Appointment view at a glance also makes planning my day easier. **Official Response from Shannon Vander Meulen:** > Thank you for the kind words, Brad. It's great to hear that both your team and your students are finding the platform easy to navigate. Good news on the virtual meeting notification: WaitWell has a extensive library of automated communication templates, and an automatic email to students confirming an upcoming virtual meeting is something that can absolutely be enabled. It's likely just a matter of turning it on in your organization's settings. Since that's typically an admin-level change, we'd suggest flagging it to whoever manages your WaitWell account and they can either enable it directly or reach out to your account manager for help. We're glad you're enjoying the experience overall. ### 19. WaitWell is a game changer **Rating:** 3.5/5.0 stars **Reviewed by:** Taylor O. | Academic Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about WaitWell?** We brought WaitWell in when covid hit and it has been with us ever since. 3 times a year we go through super busy periods that allow us to manage the coming and goings of customers, having a hold option is wonderful, and having appointments show up and allowing them to check in has been good! We have certainly found it useful and will continue using this for years to come. It's nice that WaitWell continues to update and bring out new features and ideas for us to implement. **What do you dislike about WaitWell?** Updating the settings can be a bit of a challenge if you are not sure where something belongs. I have not been able to find any tutorials that walk you through certain things - it would be nice to have those versus having to email someone and wait for their response. **What problems is WaitWell solving and how is that benefiting you?** WaitWell allows students to check in before they get here and it allows them to put themselves on hold if we are not able to see them before they have to leave for class or other reasons. It allows us to manage the queue as efficiently as we are able to with the amount of students we see during those 3 super busy times of the year. We like the appointment booking and being able to attach waivers to allow us to check out the appointment before we meet with the students. **Official Response from Shannon Vander Meulen:** > Thank you, Taylor, for your detailed review. We are so glad to hear that WaitWell helps to manage service during peak times. As we continue to add more and more features, it does make the system more complex. We do have a Knowledge Base with articles and videos to help users to navigate WaitWell and it could certainly we easier to find - you have to click on "Account" in the left side nav and then "Help Docs". Alternatively, reach out to your account manager at any time. We are really proud of our support and always get back to clients within 24 hours. We are happy to make the change for you or send you a Loom video to walk you through the change you are asking to make. Thanks again for being a loyal WaitWell customer - we really appreciate the support. ### 20. WaitWell is Easy to Use! **Rating:** 4.0/5.0 stars **Reviewed by:** Simon M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about WaitWell?** I like how easy it is for students to book their appointments. It's very easy to understand how to use it from a student perspective. **What do you dislike about WaitWell?** Sometimes when I'm doing other work, I can't always monitor the queue so if a student doesn't come to the office I won't know they were ever there until it's too late. A simple notification that could pop up even when I'm using other applications would go a long way. **What problems is WaitWell solving and how is that benefiting you?** It's easier for students to manage their own appointments and gives them autonomy to cancel, reschedule, and make any changes. Our old system didn't have this so WaitWell has made it easier on our end by reducing student requests like this. **Official Response from Shannon Vander Meulen:** > Thank you for the feedback, Simon. Hearing that students find the booking experience easy and intuitive is exactly what we aim for. On missing students in the queue while you're working in other applications, desktop push notifications can sometimes be affected by individual system or browser settings, so it's worth checking those if you haven't already. In the meantime, WaitWell also offers SMS and email alerts for new visits, which can be a reliable way to stay on top of queue activity without needing to monitor the screen. Your account manager can help you get that set up. ### 21. Enhances Student Queue Management with Strong Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle T. **Reviewed Date:** November 17, 2025 **What do you like best about WaitWell?** I find the ability to send SMS messages to students with WaitWell incredibly valuable as it greatly enhances our capability to troubleshoot technical and logistical issues, and efficiently locate students when their number is called. The integration with Outlook calendars, particularly the support for recurring appointments, is a significant improvement over our previous queuing software, making scheduling reliable. The transition from Qflow to WaitWell was relatively smooth, with issues being resolved promptly thanks to the responsive support team. The local availability in Alberta, modular building capabilities, and improved communication with students, coupled with excellent customer service, were also major factors after conducting an extensive options analysis, which led us to conclude that WaitWell was the best fit for our needs. **What do you dislike about WaitWell?** I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria required by various service points. Additionally, integration with other essential software like PeopleSoft is an option, but not one that our organization thought necessary at this time duplicates some processes. We currently only have it synced with Outlook calendars. **What problems is WaitWell solving and how is that benefiting you?** I find WaitWell enhances ease of use and equitability for students, allowing simultaneous management of appointments and drop-ins. It improves student communication through SMS and syncs with Outlook, enhancing our workflow over previous software. **Official Response from Shannon Vander Meulen:** > updated March 3, 2026 Hello again Kyle. I'm excited to share that we have some major improvements to our reporting, including the ability to save favourite reports to a "Saved Reports" tab. This also saves all the filters you use regularly so that you can easily see data by staff, locations, queues, dates, service types etc. without having to engage the specific filter each time. We now have 40+ reports and have enhanced options for how you can view and download these reports. We also launched Waillo Insights in January. This is an AI service layer within WaitWell that allows users to interact with the service data within WaitWell using natural language. It's a significant advancement to our platform that positions WaitWell as the leader in the queue management space when it comes to service operations insights. Beta users have been using Waillo to identify service trends, uncover bottlenecks and optimize staff scheduling. We are offering a free 60 days trial and we'd love to include your organization. All of these updates are catalogued within the WaitWell application under "Account" and "What's New" but your dedicated CSR will also be reaching out to your Admin to go over the enhanced reporting capability within WaitWell. ### 22. Effortless Appointment Booking and Check-In **Rating:** 4.5/5.0 stars **Reviewed by:** Suchendra P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about WaitWell?** I like that WaitWell is easy to use for the customers and highly configurable. The predefined time slots with capacity limits are particularly useful. The initial setup of WaitWell was very easy, which I appreciate. **What do you dislike about WaitWell?** When scanning the QR code, it doesn't validate the time. It just validates the date. It would be helpful to validate the time interval as well. **What problems is WaitWell solving and how is that benefiting you?** I use WaitWell to let customers book online appointments, manage peak hours efficiently, and provide a seamless check-in process with predefined time slots. **Official Response from Shannon Vander Meulen:** > Thank you for the feedback. It's great to hear that the predefined time slots with capacity limits have been useful, and that setup went smoothly for your team. On the QR code only validating the date and not the time interval, thank you for flagging this specifically. We weren't aware of this gap and we've passed it along to our product team to investigate. We appreciate you taking the time to raise it. ### 23. Best B2C Decision I've Ever Made **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory D. | Professor and Chair, Maternal-Fetal Medicine, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about WaitWell?** Waitwell instantly solved our jammed waiting room issue by allowing patients to wait for their same day services at home, at work, or while shopping and accurately advised them when to come to clinic, minimizing their wait time while maximizing our throughput. It was easy to set up with the Waitwell project manager and did not require a lot of time from our team. Since going live with Waitwell we have received more than 800 positive Google reviews. Our patients absolutely love the convenience. In this day and age of the angry 1 star review, it's really hard to get patients to share their positive experiences and yet our reviews are gushing about the Waitwell experience and that positive vibe spills over to wonderful and kind comments about our staff. The Waitwell install process was seamless and integrates easily with our other systems. Our reception team is able to get quick and reliable assistance in the uncommon times when we need customer support. I can't say enough good things about our Waitwell experience, it has been the best B2C decision I've made. I can't imaging going back to 40 grumpy people in the waiting room. The positive vibe that Waitwell has created for our patients spills over to the whole team. **What do you dislike about WaitWell?** No complaints! Our WaitWell experience has been completely positive. **What problems is WaitWell solving and how is that benefiting you?** We offer same day x-ray services to about 80 patients per day. Before WaitWell they queued up in the waiting room 20-40 at a time and commonly waited for hours. Now, we rarely have more than 2-3 people in the waiting room at any given time and when they do wait, it is never more than a few minutes before they are called in for their exam. **Official Response from Cassidy McKay:** > Thank you for the glowing review Dr. Davies! We're thrilled WaitWell has transformed your clinic's flow, boosted patient satisfaction, and created a more positive environment for both patients and staff. It's great to hear the setup was smooth and support has been reliable. We appreciate your trust! ### 24. Excellent Quality and Customer Service—WaitWell Is Easy to Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Ana L. | Enrollment Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about WaitWell?** I can’t name one. The product’s quality, along with the excellent customer service, makes WaitWell an easy recommendation for virtual line management services. **What do you dislike about WaitWell?** I have nothing to report for this question. **What problems is WaitWell solving and how is that benefiting you?** It gives my client base more tools for decision-making (for example, whether they should wait and how long they might wait), and it also provides my organization with more data resources to support both short- and long-term planning. **Official Response from Cassidy McKay:** > Hi Ana, Thank you for the fantastic review! We’re so glad to hear that our product quality and customer service make WaitWell an easy recommendation. It’s great to know the platform is helping your clients make informed decisions while giving your team valuable data for planning and operations. We truly appreciate your support! ### 25. It is quite user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Tiffany D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about WaitWell?** I like that I am able to keep track of my statistics on how many students I see in a day/week/month. **What do you dislike about WaitWell?** I don't love that I cannot see my students' name on the appointment when integrated onto my outlook calendar. **What problems is WaitWell solving and how is that benefiting you?** WaitWell is a platform that we now use for students to book appointments. It is a nice user friendly system on both ends and is straight forward. **Official Response from Shannon Vander Meulen:** > Thank you for the feedback, and glad to hear the statistics tracking has been useful for keeping on top of your student volume. On the student name not appearing in your Outlook calendar, student names are included by default when the Outlook integration is enabled. If you were seeing the service type name instead, this was the default with email-based appointment notifications that we believe has been resolved in a recent update. Either way, feel free to have your admin reach out to the dedicated WaitWell account manager for your organization and we'll look into it to make sure it functions optimally for your team. ### 26. Waitwell makes queueing experience better than ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about WaitWell?** The integration with the ticketing system was straightforward and significantly improves efficiency for our business process. **What do you dislike about WaitWell?** Waitwell Analytics significantly support KPI. I am hoping WW will create more reports to support business data collections and matrix. **What problems is WaitWell solving and how is that benefiting you?** Better experience for students since it is user friendly. No physical tickets, students can queue in virtually. **Official Response from Shannon Vander Meulen:** > Thank you for your review of WaitWell. We're thrilled to hear that you find the system easy to understand, and we hope our extensive training and knowledge base continue to support you. We now have 40+ reports to get insights on wait times, service times, appointment utilization, ticket volumes by queue, service or location, as well as staff performance. You can also use Waillo AI Insights to query your service data using natural language. See the link below to learn more about Waillo: ### 27. WaitWell Transformed and Elevated Our Student Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about WaitWell?** WaitWell has been one of the easiest tools to set up. From procurement to implementation to maintenance, this tool has been incredibly easy for staff to learn and use. Most importantly, our students have found it to be incredibly easy and have commented on how the tool's features have allowed them to have a better experience when engaging with our office. The team assigned to support our implementation, particularly Scott, has been amazing, and this has truly been one of the smoothest technology launches I've ever experienced. **What do you dislike about WaitWell?** Currently, there is nothing to dislike about WaitWell. The tool is highly customizable, and when we've had questions, the WaitWell Team has been incredibly fast in providing answers and helping us resolve issues. **What problems is WaitWell solving and how is that benefiting you?** Our office experiences several periods of the year with extremely high in-person and phone traffic. WaitWell has enabled us to create a better experience for students engaging with our office by allowing them to join the queue from anywhere and receive accurate wait times for when they will be served. This queue management is incredibly powerful when you have students who need to make decisions about what they can do (such as eat or study) while they wait to be served. **Official Response from Cassidy McKay:** > Thanks so much for sharing your experience! We're thrilled to hear how seamless the setup and implementation have been, and even more excited that students are finding it easy and beneficial to use. It’s wonderful to know WaitWell is helping your office manage high-traffic periods smoothly while improving the student experience. We appreciate your feedback! ### 28. great customer queuing and appointment software **Rating:** 4.5/5.0 stars **Reviewed by:** Doug D. | Senior Service Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2025 **What do you like best about WaitWell?** It really cut down the crowds from a physical queue **What do you dislike about WaitWell?** Old people unfamiliar with technology have trouble with new things, one customer complained about the "woke" queuing **What problems is WaitWell solving and how is that benefiting you?** a physical queue of many people in a crowded store was often difficult to manage and would impede shopping customers from moving freely about **Official Response from Cassidy McKay:** > Hi Doug, Thank you for taking the time to leave a review and for being a valued WaitWell customer. Clear signage with easy-to-follow instructions on your walls can help address this issue. If you need assistance in managing this challenge, please feel free to reach out to your dedicated account manager, and we'd be happy to help! ### 29. Best Appointment System **Rating:** 5.0/5.0 stars **Reviewed by:** Jill G. | Director of Government Affairs and Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about WaitWell?** The WaitWell system is very easy to use and allows our team to be able to service our customers quickly and efficiently. The customer support is outstanding; any questions or assistance is resolved in quickly and efficient timeline. Our customer service rep, Max Sturley, is the best. He response immediately, discussing best solutions for our business, and assist and guides us on how to use the system at the maximum benefit to our team and customers. Best part, it only took a few days to setup with a training class and training resources to access in the system are detailed but concise and very easy to follow. **What do you dislike about WaitWell?** Using the system for a year and have not had any major issues or complaints. Any obstacles we had, have been resolved immediately by reaching out to our customer service rep. At this time, we have no issues with WaitWell. **What problems is WaitWell solving and how is that benefiting you?** WaitWell system is allowing our customers to make online appointments for our services as a public tag agency in Louisiana. Also, is helping with organization and servicing our walk-in clients. Most importantly as management, it helps with reporting and ensuring I have right staff to provide excellent customer service. **Official Response from Cassidy McKay:** > Hi Jill, Thank you so much for your positive review! We’re delighted to hear that our support team has been able to answer your questions quickly and provide the assistance you need. We truly appreciate your feedback and are committed to ensuring you continue to have a great experience with WaitWell. If there’s anything else we can do to support you, please don’t hesitate to reach out. Thanks again for being a valued part of the WaitWell community! ### 30. Convenient Real-Time Tracking for Students **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about WaitWell?** I like that students can sign in from anywhere, and they get a message with live tracking. **What do you dislike about WaitWell?** Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive credit in the report. Additionally, it would help if we had the ability to remove someone from the wrong line and transfer them to the correct one. **What problems is WaitWell solving and how is that benefiting you?** WaitWell makes it easier for students to wait efficiently by letting them sign in, remain wherever they are, and track their place in line. It also enables us to manage an online queue, so we can assist students virtually through Teams. **Official Response from Cassidy McKay:** > Hi there, Thank you so much for your review. We are glad to hear that WaitWell is helping your students wait efficiently both in person and online, and that it supports tracking their progress. WaitWell also includes a transfer feature that lets you move students to the correct line if they happen to join the wrong one. Additionally, the ticket details section provides a full history of where each student has been. If you need any assistance with these features, please reach out to your account manager and they will be happy to help. ### 31. J Davis Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmine D. | Triage Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2025 **What do you like best about WaitWell?** I love how quick we can interact with the students. We can interact and assist them while they are waiting, and see if they are in the correct line. This has been awesome. **What do you dislike about WaitWell?** I don’t really dislike anything but I want to be able to customize the colors myself (lol not needed) **What problems is WaitWell solving and how is that benefiting you?** It’s helping with bottlenecking, and helps allow us to provide information to others before they speak with students. **Official Response from Cassidy McKay:** > Hi Jasmine, thank you so much for your review. I’m glad to hear that WaitWell is helping your team interact with students quickly and efficiently. You can absolutely change the colors in the platform yourself under Location Settings. If you’d like guidance on how to do this, please reach out to your account manager-they’ll be happy to help. ### 32. Great Functionality and Easy Self-Service Changes **Rating:** 5.0/5.0 stars **Reviewed by:** Dotty G. | Chief Deputy, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about WaitWell?** The functionality is great and it's nice to be able to make changes myself! **What do you dislike about WaitWell?** The only thing we would change right now is having two separate queues for clerks to pull from, but we have a workaround for this. **What problems is WaitWell solving and how is that benefiting you?** WaitWell has already solved all of our issues, our system runs great! ### 33. The WaitWell systems allows me to see queue data in real time and progress with student services. **Rating:** 4.5/5.0 stars **Reviewed by:** Olawole L. | Graduate Programs Career Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about WaitWell?** The live queue data & realtm information **What do you dislike about WaitWell?** I am getting used to the system and enjoying it so far as I go. **What problems is WaitWell solving and how is that benefiting you?** I can now see my student queues in real time; that helps me to better plan and manage career conversations with students. **Official Response from Shannon Vander Meulen:** > Thank you for sharing this feedback. It's great to hear that real-time queue visibility is helping you plan and manage career conversations with your students more effectively. That's exactly the outcome we're aiming for. We're glad you're enjoying the system as you get settled in. If you ever have questions during onboarding, your account manager is always just a message away. And as you get more comfortable, we think you'll find our analytics and reporting capabilities go even deeper, including our recently launched Waillo AI Insights, which lets you interact with your service data using natural language to surface operational trends without needing to dig through reports manually. ### 34. Ease of booking and organizing meetings between students and advisors. **Rating:** 4.0/5.0 stars **Reviewed by:** Chahat S. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about WaitWell?** I like that it organizes meetings between students and advisors. **What do you dislike about WaitWell?** Sometimes, advisors forget to "end" their meetings. It would be nice for them to have a notification. **What problems is WaitWell solving and how is that benefiting you?** It organizes meetings between students and advisors and makes it easy for students to book those meetings. **Official Response from Shannon Vander Meulen:** > Thank you for the feedback. It's great to hear that WaitWell has made organizing meetings between students and advisors easier. On advisors forgetting to end their meetings, you'll be glad to know there is actually a push notification available to remind staff to close out their visits. It can be enabled in the settings, or your account manager can help get it turned on for your team. Hopefully that makes a difference for your workflow. ### 35. The software is easy to understand and the troubleshooting team is very responsive. **Rating:** 5.0/5.0 stars **Reviewed by:** Dezalyn Ann D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about WaitWell?** I like the simple yet informational layout. **What do you dislike about WaitWell?** I don't like that when I hide inactive desks and when the page refreshes it shows all desks again. **What problems is WaitWell solving and how is that benefiting you?** Waitwell solves many problems for us and out queue management. It is a great product. **Official Response from Shannon Vander Meulen:** > Thank you for the kind words about the layout and our support team. We really appreciate you taking the time to leave a review. On the hidden desks resetting after a page refresh, we looked into this and believe it may have already been resolved in a recent update. We'd encourage you to test it again and reach out to your account manager if you're still seeing it. We want to make sure the experience is working exactly as expected for your team. ### 36. It allows our customers to see the que so they know when they will be called. **Rating:** 5.0/5.0 stars **Reviewed by:** Shelly N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about WaitWell?** I like everything about Waitwell, for my staff and the customers. **What do you dislike about WaitWell?** I honestly don;t have a dislike about Waitwell **What problems is WaitWell solving and how is that benefiting you?** Customer Service, it allows the customers to feel more relaxed knowing when they will be next in line. **Official Response from Cassidy McKay:** > Thank you so much, Shelly for your kind review! We’re thrilled to hear that WaitWell is helping both your staff and your customers. It’s wonderful to know that our platform is making the customer experience more relaxed and organized. ### 37. A Resourceful Must-Have for Students **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about WaitWell?** I love that we can communicate with the students thru text. This has allowed to reach students and ask questions while they wait in line. **What do you dislike about WaitWell?** I have nothing to complain about. WaitWell has been great for our school **What problems is WaitWell solving and how is that benefiting you?** The communication with the students. If students are not on campus or signed into the wrong queue we can ask them what they need to ensure they are visiting the right department **Official Response from Cassidy McKay:** > Thank you so much for being a loyal WaitWell customer. We’re glad to hear that our product has helped your school communicate effectively with students and ensure they receive assistance from the right department. ### 38. Great Queue Management, Needs Better Multi-Department Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about WaitWell?** I like the queue organization. It is easy to use for staff. **What do you dislike about WaitWell?** I would like to collect data on number of students serviced per desk, rather than only the staff who "completes" the call. Sometimes a service goes through multiple departments and everyone should get credit without the student needing to restart their wait time. **What problems is WaitWell solving and how is that benefiting you?** WaitWell allows us to collect metrics which is essential for Leadership. **Official Response from Cassidy McKay:** > Thank you for being a WaitWell customer. We’re so glad to hear that our platform is helping your office stay organized and supporting you in collecting key data points. We also offer the ability to see how many students move through each desk. If you’d like help accessing or using this feature, please reach out to your account manager and they will be happy to assist you. ### 39. Flexible Service Options and Direct Messaging Make Student Management Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about WaitWell?** I like that we can have different service options to filer students into different queues, as well as letting us add notes and message students directly. **What do you dislike about WaitWell?** It can visually be hard to keep up with the different queues when they're all in one single line. **What problems is WaitWell solving and how is that benefiting you?** Contacting students to ensure if they're needing any help when they sign into the queue from home. **Official Response from Cassidy McKay:** > Thank you so much for your feedback. We’re very glad to hear that WaitWell is helping you improve student communication and serve students more seamlessly. With high volumes of students, we understand how overwhelming it can be to manage the number of people on the queue screen at once. That’s why we focus on making it easy to organize by service type and set capacities for each stage of the waiting process. If you need any assistance with these features, please reach out to your account manager. They’ll be happy to help. ### 40. Awesome experience with WaitWell for our company appointment system **Rating:** 5.0/5.0 stars **Reviewed by:** Angelo B. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about WaitWell?** WaitWell is a great system for our customer and has all the extra perks we have been looking for. It has been a very easy implementation for our team members and our customers. The customer support with Dave Campbell is a great asset making the ease of use seamless. The intergration with our offices was very quick, easy and has made our processes more efficient as we use this system on daily making the frequency of use efficient and effective. **What do you dislike about WaitWell?** I have to honestly say we havent encountoured any downside or anything that we dislike. If we ever have any questions about the system Dave Campbell is always there for questions or a quick call for assistance. Can't get any better than that. Awesome services all around.i only **What problems is WaitWell solving and how is that benefiting you?** Our previous appointment system was not working or living up to our needs. Waitwell has gone above and beyond expecations and is meeting all our office's needs for online appointment scheduling for our customer and the public we service. **Official Response from Cassidy McKay:** > Hi Angelo, We’re so glad to hear that our support team has been helpful and that implementing WaitWell was a smooth process for you. Your feedback means a lot to us, and we truly appreciate your loyalty. If there’s ever anything we can do to further enhance your experience, please don’t hesitate to reach out. Thank you for being a valued part of the WaitWell community! ### 41. Innovative solution from a responsive team **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah A. | Manager - Applicant Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about WaitWell?** What I find helpful about WaitWell is the ability to let our customers choose their own modality seamlessly, whether it is online or in person, drop-in or an appointment. It is fairly easy to manage and when I have come accross roadblocks in functionality, the WaitWell team has been good to install new features. We use it every day for our in person and drop in advising. We got it up and running in a couple of weeks with only a few bumps in understanding. **What do you dislike about WaitWell?** There could be some more accessible information on how to compete integrations. I am not very experienced with this sort of thing so it can be tricky to be the middle person for WaitWell and IT. Standardized training videos would help else this early training for the team. **What problems is WaitWell solving and how is that benefiting you?** WaitWell dynamically services customer needs for appointments and drop-ins, allowing both to happen at the same time. Previous to Waitwell, we had two cumbersome applications and this has to allowed us to instead use a single application. That means easier for our staff and our customers. **Official Response from Cassidy McKay:** > Hi Hannah! Thank you for your review! We're thrilled to hear that the implementation was smooth and has been helping you streamline your appointments and drop-ins seamlessly. I’ve reached out to your dedicated account manager, and they’ll be in touch soon to discuss integrations and guide you through the setup process. ### 42. Easy to use for both staff and clients! **Rating:** 4.5/5.0 stars **Reviewed by:** Miki Z. | Work Experience Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about WaitWell?** I love the fact that our students can manage their own bookings, which eliminates the need for a lot of back and forth emails. Students seem to be learning it quickly too, which is great! **What do you dislike about WaitWell?** My only wish is that we could have custom settings for each Additional Service so that if one in particular was selected, it would be mandatory to add an attachment to complete the booking form. This is very specific to our business unit, though, as we have WaitWell set up in a very specific way, where Additional Services are the specific types of appointments. Only one type (Resume and Cover Letter Reviews) requires attachments. Many students book their meetings before attaching anything, prompting us to chase them down to get what we need beforehand. **What problems is WaitWell solving and how is that benefiting you?** It vastly reduces the amount of communication needed to students when trying to plan a good time to meet. It benefits us because we can set our availability, and the students do the rest. **Official Response from Cassidy McKay:** > Hi Miki! It’s great to hear that WaitWell is helping reduce back-and-forth emails and that students are loving it. Regarding your feedback, you can actually add attachments to booking forms based on service types. Feel free to reach out to your dedicated account manager-they’d be happy to help set that up for you! ### 43. It's a very helpful tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** September 06, 2025 **What do you like best about WaitWell?** It's great for keeping legitimate customers in a que. Anyone wanting to ask silly questions will just leave. **What do you dislike about WaitWell?** When people create an appointment or if I create one for them, the option to choose anytime other than on the hour, is not available. It is only after the appointment is created that I can go back and edit the exact time. **What problems is WaitWell solving and how is that benefiting you?** If I forget who I was speaking to, I can go back and search their information. **Official Response from Cassidy McKay:** > Thank you for your feedback! We’re glad to hear that WaitWell is helping your organization with queue management and customer communication. We appreciate your comment about appointment times—WaitWell is highly configurable, and customers can be scheduled at any time, not just on the hour. Please connect with your administrator to adjust this setting. ### 44. Quick Student Management, But Messaging Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Demonte R C. | Triage specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about WaitWell?** The functionality to be able to add students quickly to the time and if need be transfer those students **What do you dislike about WaitWell?** Via message that students receive waiting in line **What problems is WaitWell solving and how is that benefiting you?** Control of the line at different campuses in person and online **Official Response from Cassidy McKay:** > Hi Demonte, Thank you so much for your review. I’m glad to hear that our product is helping you manage lineups on your campus, both in person and online. All of our communications are fully customizable, and we’d be happy to help tailor the messages your students receive while they wait in line. Please reach out to your account manager for support. ### 45. Makes it so much easier to get service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration **Reviewed Date:** August 27, 2025 **What do you like best about WaitWell?** Before Waitwell, visitors to this location had to stand in a really long lineup and had no idea how long the wait would be. Now that they use Waitwell, there is no lineup. People can move around, wait in their car, etc. It's much less chaotic and way better. **What do you dislike about WaitWell?** Nothing. It's great. I wish more registries would use it. **What problems is WaitWell solving and how is that benefiting you?** Waitwell is getting rid of long lineups. Also i like that it asks people what service they are there for, which means that visitors get matched with an employee who has the right skills to do the job. **Official Response from Cassidy McKay:** > Thank you so much for your thoughtful review! We're thrilled to hear that WaitWell has helped reduce long lineups and made the visit experience smoother for both your team and your visitors. Matching guests with the right employee is something we’re really proud of, so it’s great to know it’s making a difference. ### 46. Love the organization WaitWell brings **Rating:** 5.0/5.0 stars **Reviewed by:** Chance O. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about WaitWell?** It helps organize our office with the amount of clients that come through our door **What do you dislike about WaitWell?** Sometimes when people put their name in via text it takes a long time to show up in the que. So someone may come in first and check in via text and then someone after them will come in and check in via the kiosk and the kiosk client will appear first. **What problems is WaitWell solving and how is that benefiting you?** Our office layout isn't ideal for a line up. This allows people to check in and sit where ever they please. Also during busytimes the wait can be up to 45 minutes. This allows them to check in and run next door to do another errand quick. Allowing everyone to maximize their own time. **Official Response from Cassidy McKay:** > Hi Chance, thank you for your response! We're happy to hear that WaitWell is helping keep your office organized. Regarding the issue you flagged, this is most likely due to delays from the SMS carrier, which are fairly common and outside of WaitWell's control. As a result, text check-ins can sometimes appear after those made via kiosk or QR code. If you'd like assistance adjusting your setup or exploring alternative check-in methods, feel free to reach out to your account manager - they’d be happy to help! ### 47. Waitwell Customer of 1 year **Rating:** 4.0/5.0 stars **Reviewed by:** jessie P. | Communications Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about WaitWell?** We use waitwell to manage the line for our food pantry. Our Neighbors are starting to understand the line more are able to sign up from home **What do you dislike about WaitWell?** I wish there was a way to remove the number in line for people in line. They get very angry when their number isn't going up and they constantly ask us what number in line they are and we do not have access to those numbers. **What problems is WaitWell solving and how is that benefiting you?** We use waitwell for a food pantry and we have about 40 people come into our pantry at the beginning of pantry. We can not keep all of these people in our building so waitwell allows them to wait in their cars or at home. **Official Response from Cassidy McKay:** > Hi Jessie, We're delighted to hear that WaitWell has been a great solution for you over the past year - we truly appreciate your continued support! Regarding the number in line, we’ve addressed your request and have now removed it, so visitors will only see their estimated wait time. Thank you for reaching out to our support team! We're glad we could assist you. ### 48. My Two Weeks Into WaitWell **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about WaitWell?** WaitWell is a few steps up than the previous application. It is easy to use and navigate throughout the application, and dispite few questions submitted to support, I was able to figure out the most of it. The implementation process was a brezz, and it was done in a month from configuration, training, to go live date. Customer service and support is the best. I can get answers in few minutes no matter what the question or the issue is. I use it in my organization everyday to support its needs. The text message feature and the preconfigured communications tha tgoes with it is awesome. The application have a lot of features that satisfied our needs. **What do you dislike about WaitWell?** The applications needs some improvment in some ways. When configuring a holiday, it requireds to go through each queue to sert it up and believe it is hectic when you have a lot of queues. Another issue is when you have an event that takes few hours of the day, you have to disable and enable one queue at a time. I would like to see an option where you can veiw all queues in one window and select which queue to disable and for how long. **What problems is WaitWell solving and how is that benefiting you?** One thing I like the most is that I can perform almost everything on the application without the need to get back to support, which it saves a lot of time. **Official Response from Cassidy McKay:** > Thank you for your review! We're glad to hear our support has been helpful. Regarding your concerns, you can bulk import holidays using the Import feature. Hours and holidays are typically set at the location level, so all queues follow the same settings-no need to configure each one individually. Exceptions can be set at the queue level if needed, and even those can be imported. We also have a window that handles this, and you can easily view all queues on the queue page, turning them off as needed until the next day. Hope this helps! Let us know if we can assist further. ### 49. Amazing service for line management! **Rating:** 5.0/5.0 stars **Reviewed by:** Amber G. | Process Improvement Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2024 **What do you like best about WaitWell?** WaitWell is an extremly responsive and helpful software company that is crucial for implementing complex line management installations. They worked well with the nuances of of government client and provided top of the line, nearly around the clock, support. Not only were they flexible with the timeline, they provided all the help that we needed to customize and go live with the software. Beyond the support - the software is everything we needed as well! Smart enough to give valuable automations and calculations, but simple enough to get up and running with a breeze. Reccommend for a number of customers. **What do you dislike about WaitWell?** Nothing really to dislike, the only reccomendation is to enhance the queue to be able to manipulate the priority manually. We love the 'priotize' option, but we want to be able to move customers to specific places in line at certain times. **What problems is WaitWell solving and how is that benefiting you?** It is helping manage appointments and walk in lines. **Official Response from Shannon Vander Meulen:** > Thank you, Amber, for your review. We are so happy to hear that our service provided all the support you needed for a successful implementation. I have passed your comments regarding manually manipulating position in queue and they tell me that the feature does exist. You should hear from your account manager shortly with instructions on how to do this. ### 50. Bridges the Distance with Seamless Zoom Appointments **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2025 **What do you like best about WaitWell?** The fact that it facilitates zoom appointments for students who want the in person interaction but are far away from our office. **What do you dislike about WaitWell?** Staff can’t see the number of students they’ve handled. **What problems is WaitWell solving and how is that benefiting you?** It allows us to streamline the queue. Students can make appointments which helps with their experience during peak time. **Official Response from Cassidy McKay:** > Thank you for being a WaitWell customer and for sharing your feedback. I’m glad to hear that we’re helping streamline your queue and support your Zoom appointments. Our “Tickets by Agent” report allows you to see how many students each staff member has served, with options to sort by date, time, and more. You can also export the report in whichever format you prefer. If you’re still having trouble viewing the number of students served by each staff member, please reach out to your account manager-they’ll be happy to walk you through it. ## WaitWell Discussions - [Who is WaitWell built for?](https://www.g2.com/discussions/who-is-waitwell-built-for) - 1 upvote - [How much does WaitWell cost?](https://www.g2.com/discussions/how-much-does-waitwell-cost) - 1 upvote - [Does WaitWell have a mobile app?](https://www.g2.com/discussions/does-waitwell-have-a-mobile-app) - 1 upvote - [What kind of support options does WaitWell offer?](https://www.g2.com/discussions/what-kind-of-support-options-does-waitwell-offer) - 1 upvote - [How does WaitWell support security, privacy, and accessibility?](https://www.g2.com/discussions/how-does-waitwell-support-security-privacy-and-accessibility) - 1 upvote - [View WaitWell pricing details and edition comparison](https://www.g2.com/products/waitwell/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+09%3A31%3A54+-0500&secure%5Bsession_id%5D=561d3e27-5aeb-4607-b5bd-6ebf9e4f6ba7&secure%5Btoken%5D=d3594fe26b6b35929a39ddab7c67adcc5f442a1d2c6d9ec4744c786a94074699&format=llm_user) ## WaitWell Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Meeami CV MVNS](https://www.g2.com/products/meeami-cv-mvns/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Slate by Technolutions](https://www.g2.com/products/slate-by-technolutions/reviews) - [VeloX Software Suite](https://www.g2.com/products/velox-software-suite/reviews) ## WaitWell Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Platform Basics** - Visitor Check-In - Visitor Database - Reports & Analytics - Badge Issuance - Automation **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Data** - Reliability - Data Security **Generative AI** - AI Text Summarization **Reporting** - Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Platform Data** - Automation - Analytics - Visitor Logs - Dashboard **Administration ** - Patient Data Transfer - HIPAA Compliance - ID Verification - Appointment Scheduler Integration - E-Signature **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Other** - User Data - Site Search Reporting - Load Time Monitoring - Campaign Tracking - E-Commerce - Promotional Messages - Administration Alerts **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Platform Interoperability** - Notifications - Hardware **Hardware** - Proprietary Hardware - Hardware Agnostic - Digital Signage **Personalization** - Branding - Links **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Platform Additional Functionality** - Integration **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Content Generation** - Creativity - Content Accuracy **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Generative AI** - AI Text Generation **Additional Functionality - Visitor Management** - NDA & Contract Signing - Integrations with Relevant Software - Hardware Integration - Multi-lingual Support **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Agentic AI - Visitor Management** - Decision Making **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top WaitWell Alternatives - [Waitwhile](https://www.g2.com/products/waitwhile/reviews) - 4.9/5.0 (317 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,843 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews)