Introducing G2.ai, the future of software buying.Try now

Trustpilot Reviews & Product Details

Profile Status

This profile is currently managed by Trustpilot but has limited features.

Are you part of the Trustpilot team? Upgrade your plan to enhance your branding and engage with visitors to your profile!

Pricing

Pricing provided by Trustpilot.

Plus plan

Starting at $299.00

Premium plan

Starting at $629.00

Trustpilot Integrations

(7)
Integration information sourced from real user reviews.

Trustpilot Media

Trustpilot Demo - The world's largest platform for feedback
Attract and keep customers with Trustpilot
Trustpilot Demo - Critical decisions start with trust
Built to help you maximize impact from your customer reviews, instead of just collecting them.
Trustpilot Demo - Grow your reputation
Make all your marketing more effective with Trustpilot ratings and reviews.
Product Avatar Image

Have you used Trustpilot before?

Answer a few questions to help the Trustpilot community

Trustpilot Reviews (239)

Reviews

Trustpilot Reviews (239)

3.4
239 reviews

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
DL
Senior Consultant
Small-Business (50 or fewer emp.)
"User-Friendly Platform with Room for Customer Support Improvement"
What do you like best about Trustpilot?

TrustPilot is an easy to use platform and one of the many "go to" sites that are on the web these days allowing viewers to read other's reviews of software, products, and just about anything. I've used it a limited number of times, and have found the responses to be fairly quick when reviews are submitted. Review collected by and hosted on G2.com.

What do you dislike about Trustpilot?

The one time I had to deal with their customer support team, they weren't that helpful at first. It took something like 4 tries before we managed to get anywhere in resolving the issue I had. Review collected by and hosted on G2.com.

Pavel M.
PM
Product Manager
Small-Business (50 or fewer emp.)
"Efficient Feedback Collection with Moderation Challenges"
What do you like best about Trustpilot?

I really appreciate Trustpilot's excellent tools for gathering and integrating feedback into our project workflows. The automation feature in Trustpilot has been a game changer, enabling us to set up what used to be manually labor-intensive processes—like email campaigns and feedback collection—automatically within the software. This has greatly reduced the need for manual intervention by our support representatives, freeing up their time for other essential tasks. Furthermore, setting up Trustpilot was incredibly easy and efficient; it took just about half an hour to complete, requiring minimal effort from my team to claim our domain, provide some basic information, and add graphics. Overall, Trustpilot enhances our efficiency in managing user reviews and supports our reputation management effectively. Review collected by and hosted on G2.com.

What do you dislike about Trustpilot?

I find Trustpilot's review moderation process to be overly aggressive, which can be quite stressful. The review validation procedure often requires users to send screenshots or additional proof through random emails, which is not well-received. The communication around this process tends to be poor, adding to the discomfort experienced by users. Review collected by and hosted on G2.com.

Morino R.
MR
Owner
Consulting
Small-Business (50 or fewer emp.)
"Frustrating Experience with Poor Support"
What do you like best about Trustpilot?

I appreciate the overall look of the Trustpilot website, which provides a user-friendly and attractive interface. This aspect, along with the generally reliable reviews, offers a trustworthy foundation for assessing businesses. The legitimate reviews serve as a solid stepping stone towards making informed decisions about whether to engage with certain businesses, helping me gauge their reliability effectively. This feature is valuable as it combines aesthetics with practical use, thereby enhancing my decision-making process. Review collected by and hosted on G2.com.

What do you dislike about Trustpilot?

I stopped working with Trustpilot because they suspended my account. Their customer support is absolutely horrible and atrocious. My account was suspended due to claims of unusual activity, despite there being no such activity. They provided no elaboration on what the problem was, nor is there an appeal process to contest the suspension. The lack of communication and support led me to discontinue using the service, and I would not recommend Trustpilot to others. Review collected by and hosted on G2.com.

Verified User in Entertainment
UE
Small-Business (50 or fewer emp.)
"Terrible Platform with Dishonest Reviews That They Won't Remove"
What do you like best about Trustpilot?

That people can post reviews. I've posted good and bad ones. Review collected by and hosted on G2.com.

What do you dislike about Trustpilot?

I had a company I did business with scam me and I reviewed them on TrustPilot. This company (talkwithlead.com) tried to get me to remove the review. They said they'd return all the money they stole from me. I told them no. They started a spam attack against me (tens of thousands of emails) and they spammed probably as many others saying I was contacting them and I wanted a good TrustPilot review. Of course I got a lot of negative reviews. They also tried to say I was doing something illegal. That's the only review I got TP to remove. The rest they left. I'm now trying to get the reviews removed 4 years later. No chance. Their site doesn't work when I try to reach them and they are very slow to respond to other messages. Terrible company with way too much power. Their SEO is excellent, so if you Google any company their review will come up. They should be shut down by the government. They are not a good judge of what makes a good company. Review collected by and hosted on G2.com.

Ethan  S.
ES
Developer
Small-Business (50 or fewer emp.)
"Trustpilot Led Me to the Right Choice"
What do you like best about Trustpilot?

I can search the product so easily, and the interface allows me to check every review; nothing is hidden, that's what I love most about the platform Review collected by and hosted on G2.com.

What do you dislike about Trustpilot?

Not countable, my desire might not be their weakness! Review collected by and hosted on G2.com.

Jonathon C.
JC
Cosmetologist
Small-Business (50 or fewer emp.)
"Unfair review removal and poor response time"
What do you like best about Trustpilot?

The idea of having a transparent review platform is great in theory. It’s useful when it works properly and lets real users share their experiences. Review collected by and hosted on G2.com.

What do you dislike about Trustpilot?

I posted my review on September 30, and it was deleted without explanation. I even sent a screenshot confirming I’m a real user, but got no proper response - just an automatic message saying they’re busy. If screenshots are required, why not let users attach them right away? It feels like many genuine reviews never get published. Review collected by and hosted on G2.com.

Patrick M.
PM
Creative Director
Small-Business (50 or fewer emp.)
"Can't even link to your Trustpilot profile without paying $3588 per year. Absurd!"
What do you like best about Trustpilot?

They have a free plan that allows you to collect reviews manually Review collected by and hosted on G2.com.

What do you dislike about Trustpilot?

You can't do practically anything with the free plan. They have one free widget which doesn't even list your review rating.

So.. we made a custom graphic. NOPE - against policy!

Ok.. so we'll just add a text link that says see our 5 star reviews. NOPE - against policy!

Ok... let's just upgrade our plan so we can display our 5 star reviews using their official widgets. Surely it must just be a few dollars per month right? NOPE - $339 / month or $299/month billed annually ($3,588!) is what you have to pay to display your reviews on your website. I'm sorry, but that is absolutely absurd pricing for just a basic feature.

Also, they start you at 3.5 stars. Even if you only have perfect 5 star reviews such as us (we have 12)... its still not enough to warrant a 5 star rating. We're still only at 4.4 stars right now. So customers coming to your trustpilot profile for a while will think there is something wrong with your business even though you have a perfect rating in reality. If you're going to use this system (add some sort of note that makes it clear how it works).

By the way, at $339/month, how many review invites do you get through their system? 200. That's it. That's $1.70 per review invite. No email platform charges even close to that amount. Absurd.

I would not have used Trustpilot if I knew these things from the start. Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Mid-Market (51-1000 emp.)
"Small Businesses Beware: Skewed Ratings Can Hurt Your Reputation"
What do you like best about Trustpilot?

Some extra tools other platforms don’t have Review collected by and hosted on G2.com.

What do you dislike about Trustpilot?

SMALL BUSINESSES BEWARE. They start out your score with 7 3.5-star reviews. They don’t make this very apparent before you start requesting reviews. So even if you get a few 5-star reviews, and no negative review, they’ll still publish a terrible-looking score — until you have a huge number of 5-star reviews. Small businesses might take a long time to amass a lot of reviews. In the meantime, the artificially negatively skewed rating will hurt your online reputation. AVOID unless your business is big enough to VERY quickly get dozens 5-star reviews. Review collected by and hosted on G2.com.

Thando N.
TN
HES specialist
Mid-Market (51-1000 emp.)
"Amazfit Bip 6 smartwatch from strove registration campaing"
What do you like best about Trustpilot?

I have started using this Amazfit smart watch that I won through joining Strove within the Astron energy , very nice device captures all my activities and assisting me to track all my workouts. It really motivates me to be consistent with my fitness program. My best so far are meditation and walks. I am able to improve on my well ness program holisticly with all the assistance and support from strove wellness program. I love the podcast/ webinars , recipes and challenges that are in the Strove app. am so in love with the challenges. Love the rewards, I have won the watch and R1000 voucher of Biogen products. i feel the improvement on my health and emotional wellbeing. Review collected by and hosted on G2.com.

What do you dislike about Trustpilot?

nothing so far am good, well done for the support on wellbeing Review collected by and hosted on G2.com.

Mehavarunan S.
MS
Founder
Small-Business (50 or fewer emp.)
"This Platform will Kill Your Business Unless you have Big Pocket"
What do you like best about Trustpilot?

There is nothing to like about this platform as it's a pure business killer to make money themself. Review collected by and hosted on G2.com.

What do you dislike about Trustpilot?

Business killer with their useless algorithm and stupid policies that they follow for free profiles. You won't have any control on your negative feedback from unknown peoples who never intracted with your business before. When you flag it, they will come up with stupid algorithm concept and say they can remove the review. Also, they won't remove your business page aswell. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by Trustpilot.

Plus plan

Starting at $299.00

Premium plan

Starting at $629.00

Advanced plan

Starting at $1,099.00
Trustpilot Comparisons
Product Avatar Image
Yotpo
Compare Now
Product Avatar Image
Reviews.io
Compare Now
Product Avatar Image
Feefo
Compare Now
Trustpilot Features
Customer Feedback
Competitive Intelligence
Sentiment Analysis
Corporate Reporting
Dashboard
Social Networks Monitoring
Social Media Management
Authentification
Review Forms
Personalization
Product Avatar Image
Trustpilot
View Alternatives