# Trainual Reviews **Vendor:** Trainual **Category:** [Training Management Software](https://www.g2.com/categories/training-management-systems) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,033 ## About Trainual Trainual is the training, learning, and knowledge management platform that connects your entire company to how work actually gets done. Every role. Every process. Every policy. All in one place — searchable, assignable, and built to keep every team member aligned and accountable from day one to one thousand. As companies grow more complex, consistency becomes harder to maintain. The way things get done varies by manager, standards slip across locations, and getting new teammates up to speed takes longer than it should. Trainual fixes that by giving your company one central system — where everything your team needs to know is documented, organized by role, and delivered to the right person at the right time. Trainual is the go-to platform for teams across various industries including business services, real estate, construction, healthcare, technology, marketing, legal and cleaning. Build role-based training paths that get every new teammate up to speed the same way, every time. Standardize how work gets done across departments, locations, and roles — then track it to make sure it's actually happening. And when something changes, update it once and it's live everywhere. The built-in AI assistant knows everything your company knows — so instead of pinging a manager or digging through a shared drive, your team gets instant, accurate answers the moment they need them. Think of it as your smartest teammate, always on, always right. Assign responsibilities. Track progress. Automate accountability. No micromanaging required. The result? Faster ramp times. Consistent execution. Higher-performing people. ## Trainual Pros & Cons **What users like:** - Users find Trainual incredibly **easy to use** , ensuring smooth onboarding and efficient team training across departments. (166 reviews) - Users appreciate the **user-friendly features** of Trainual, enabling effective training and easy access to vital information. (84 reviews) - Users love Trainual for its **clarity in training** , enabling easy onboarding and standardized processes across departments. (81 reviews) - Users appreciate the **intuitive features** of Trainual, facilitating easy integration of multimedia and updates for effective training. (67 reviews) - Users admire the **intuitive interface** of Trainual, making onboarding and training seamless and efficient for their teams. (63 reviews) - Users find the **organizational structure helpful** for managing content and ensuring team alignment effortlessly. (57 reviews) - Course Creation (54 reviews) - Easy Setup (53 reviews) - Onboarding (52 reviews) - Organization (50 reviews) **What users dislike:** - Users find the **limited features** of Trainual restrict customization and can hinder efficient content editing. (41 reviews) - Users find the **missing features** in Trainual limiting, creating challenges for customization and navigation. (41 reviews) - Users find the **limited customization** options frustrating, impacting efficiency and requiring additional tools for content creation. (35 reviews) - Users find **organizational difficulties** in Trainual due to inflexible subject management and complex content assignment processes. (25 reviews) - Users find the **poor navigation** of Trainual frustrating, as it hampers their ability to access organized information easily. (24 reviews) - Confusion (22 reviews) - Users struggle with the **learning curve** of Trainual, finding it initially complicated and time-consuming to master. (21 reviews) - Limited Capabilities (21 reviews) - Not User-Friendly (21 reviews) - Formatting Issues (18 reviews) ## Trainual Reviews ### 1. Effortless SOP Management, Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Gene M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Trainual?** I use Trainual for creating a SOP and training Wiki, and it has simplified the process and really streamlined our library. I love the ease of use and the clean and nice presentation that it offers. I also enjoy how easy it is to customize and display instructions. The initial setup was very easy, and we converted quite simply. **What do you dislike about Trainual?** I wish adding video was simpler. Make it easier to link from different outside sources, perhaps allow small video hosting in app with unique permissions. **What problems is Trainual solving and how is that benefiting you?** Trainual simplified the process and streamlined our library. I love the ease of use and the clean, nice presentation. **Official Response from Rachel Astori:** > Thank you so much for the thoughtful review, we're so happy to hear Trainual has been user friendly and helpful to you and your team. We hear you on videos and have recently made some updates! Our support team would be happy to walk through these options with you to find what works best. ### 2. The Perfect Pick! **Rating:** 5.0/5.0 stars **Reviewed by:** Marni R. | Head of People, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Trainual?** I searched for a very long time for a 'playbook' platform to use for our company as our last one let us down hard by losing our data when renewing our contract. From the beginning, Trainual looked easy to use as well as professional, but simple and had a 'fun' aspect which was important in getting employees to WANT to use the platform, not only need to use it. The onboarding process was incredible and the Implementation Specialist who guided me through the first couple weeks of using the platform was really wonderful and patient with me while I learned the features and benefits to using Trainual. Our company has a friendly competition between departments to see who can get through the content as and when it comes out within a specific time frame and it's now normal for everyone to search on Trainual prior to asking a colleague for assistance - love it! It was easy for employees to access Trainual and it's intuitive interface as well as multiple features makes it a perfect pick for us. The Trainual community forum is also really helpful and informative and a cool added feature that I wasn't sure I'd make use of, but I do and I see the value in it. The Trainual Team is also always innovating and being creative with their features as well as asking for user imput which is so valuable and makes us feel seen and heard with our concerns/ideas. We have now been using Trainual for almost 2 years and I am so so glad that I found it - I will not be looking for a new platform any time soon! **What do you dislike about Trainual?** Nothing - everything about the platform is truly wonderful! **What problems is Trainual solving and how is that benefiting you?** Trainual provides an all-in-one platform for us to use across departments for policies (and policy acknowledgements/e-signatures) as well as ongoing training and onboarding. Trainual is hugely beneficial as there is now a standard training that the every single person receives to ensure that all new starters have the same opportunity as each other. We are constantly updating and improving our processes and with Trainual, we're able to effectively send them out to the whole company so that everyone is aware and able to access the content easily. **Official Response from Ben Lofrumento:** > Hi Marni, Thank you for sharing your detailed review of Trainual! It’s wonderful to hear about your positive experience with the platform, particularly its user-friendly design and engaging onboarding process. It's exciting that your team has embraced it, turning learning into a friendly competition that fosters collaboration and knowledge-sharing across departments. We appreciate your concerns regarding the transition to your Customer Success Manager and any delays you experienced. Ensuring consistent support is crucial, and we're glad to hear that the integration issue has been resolved to your satisfaction. If you have any suggestions for improvements or features you’d like to see in the future, we’d love to hear your feedback! Thank you again for your insights, and best wishes as you continue to use our platform! ### 3. Easy to use and great AI customization **Rating:** 5.0/5.0 stars **Reviewed by:** Peggy A. | Director of Business Improvement, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Trainual?** It is very easy to use and has great AI features! All of the add in's are great- you can start with the basics and give it a tone, or captivating pictures with great ease. The AI is really amazing and you work with it right there while you are creating content. I also really enjoy the mobile app- completing trainings is extremely easy to use while on the go. **What do you dislike about Trainual?** Not many. I am sure I have not explored all the options available to me. There were a few things that came up but Trainuel seems to iterate and update based on customer feedback often. **What problems is Trainual solving and how is that benefiting you?** Tracking completions of education required. I don't have to spend time hunting this information down, which is very beneficial. In general it is a great house for all our training material and getting the same information out to multiple people with the ability to update it and organize it in one platform. **Official Response from Rachel Astori:** > Thanks so much for the awesome review! We’re thrilled to hear you're enjoying the AI features and how easy it is to build engaging content—from tone to visuals—right in the moment. And we love that the mobile app is making training on the go a breeze. 📱 Also, you're spot on—we’re always listening and iterating based on feedback, so we appreciate you noticing that! Thanks for letting Trainual be your go-to hub for keeping training clear, consistent, and trackable. ### 4. Highly Efficient for SOP Management, Minor Formatting Hurdles **Rating:** 4.5/5.0 stars **Reviewed by:** Renee M. | Operations Director, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Trainual?** I use Trainual extensively to ensure that all of our staff and coaches are well-versed in our SOPs and know where to find critical information such as financial details, onboarding orientation, and offboarding processes. This clarity in training and information access has been invaluable to our team. I particularly appreciate how Trainual has streamlined the administration by allowing me to direct inquiries to the platform, saving me significant time. The ability to house our forms there and quickly share them is incredibly efficient. I find the integration with Google Suite, allowing us to add PDFs, Google Docs, and links to Google Drive, extremely useful as it leverages our existing resources. I also love the people section of Trainual; it visually links responsibilities to training SOPs, which is crucial for our multiple locations and remote team members, ensuring everyone knows who is responsible for what. Lastly, I am pleased with Trainual's ease of use, setup process, and the financial consideration it offers to nonprofits through a deep discount. **What do you dislike about Trainual?** Setting up Trainual was definitely tedious due to the large number of new SOPs I had to create, and there was a learning curve initially. Formatting wasn't always super simple, making it challenging to set up initially. There were also issues with adding PDFs, as updates to documents required manual changes in all areas, which was cumbersome. The process of linking to Google Drive and other files required figuring out workarounds. Additionally, the formatting options could be more intuitive, especially when changing fonts or colors of links. Navigation could be improved; specifically, getting back to the home screen or dashboard after a search is cumbersome since it requires multiple clicks. **What problems is Trainual solving and how is that benefiting you?** Trainual frees up my time by housing SOPs and forms, allowing me to direct staff there for questions instead of answering personally. It helps share information efficiently and connects remote teams across multiple locations. **Official Response from Mallory Glessner:** > We're pumped Trainual has helped your team get aligned as you scale - high five to scaling! Supporting growth and keeping everyone on the same page is our jam. Appreciate the kudos on our ease of use and support - we're proud of our team. Thanks for the honest feedback on design customization and editing. We hear you on wanting more branding and formatting flexibility. Please keep the suggestions coming. You rock for taking the time to share such thoughtful feedback! ### 5. Effortless Onboarding and Training with AI-Powered Trainual **Rating:** 5.0/5.0 stars **Reviewed by:** Joe V. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2026 **What do you like best about Trainual?** I find Trainual very easy to use, the AI they've added for creating documents and finding information is extremely valuable, saving us time and effort when developing and writing SOPs. You can just enter the information in a simple format, and it lays it out in a standard way. **What do you dislike about Trainual?** Nothing stands out **What problems is Trainual solving and how is that benefiting you?** I use Trainual for onboarding and continuous training. It solves the confusion of different ways of doing things, streamlining our processes and maintaining consistency in the steps we follow. **Official Response from Rachel Astori:** > Nothing stands out as a dislike — always great to hear! Glad the AI is making content creation faster and keeping your team on the same page. Thanks for sharing! ### 6. Accessible, Intuitive Training Hub for Companies and Employees **Rating:** 5.0/5.0 stars **Reviewed by:** Amber F. | Graphic Designer & Content Creator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Trainual?** I like that it is the only platform of its kind that offers an accessible and intuitive training hub for companies and employees. **What do you dislike about Trainual?** I wish there were more embed options for uploading and publishing interactive training content. **What problems is Trainual solving and how is that benefiting you?** It is solving the problem of keeping training assembled in one accessible place, as well as benefitting us by helping us disseminate information effectively. **Official Response from Rachel Astori:** > Keeping training accessible and easy to share? That's a huge win! If you ever want help embedding or uploading various training content, our support team would be more than happy to run through options with you. Thanks so much for the thoughtful review! ### 7. A Game-Changer for Team Training and SOP Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley R. | Education & Development Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Trainual?** As the Education and Development Specialist for a multi-location hospitality company, I’ve had the pleasure of using Trainual as our go-to platform for onboarding, SOP management, and leadership development. What sets Trainual apart is how intuitive and user-friendly the platform is. It’s incredibly easy to create, update, and assign content across departments—which is essential when you're managing multiple teams in different states. One of my favorite features is Trainual U. It’s an outstanding learning hub packed with tutorials and feature deep-dives that help you maximize the platform’s full potential. Whether it’s learning about new integrations or brushing up on features I haven’t used in a while, Trainual U keeps me sharp and ensures our team is getting the most out of the system. The customer support experience is also top-notch. Any time I’ve reached out, I’ve received a same-day response with clear, realistic timelines and a genuine sense of urgency. Even when dealing with bugs or feature delays, the support team is transparent, helpful, and committed to resolving issues quickly. From a training perspective, the SOP engagement tools and completion tracking have been a game-changer. We’re able to monitor training progress in real time, hold team members accountable, and confidently roll out new procedures with clarity. Trainual has made it easy for our leadership team to track who has completed what, identify knowledge gaps, and ensure consistent performance across all locations. Overall, Trainual has empowered our company to deliver consistent, high-quality training while freeing up time to focus on developing our people and culture. I would highly recommend it to any organization looking to streamline their onboarding, improve SOP accountability, and foster a culture of continuous learning. **What do you dislike about Trainual?** The mobile app. While it's nice to have it for on-the-go, it isn't as reliable as the desktop app. **What problems is Trainual solving and how is that benefiting you?** Having a hub for all of our SOPs and being able to update them at any time when a process or procedure changes. We have the ability to update the SOP the reflect the exact standard of the job role. We have been having issues with content display and completion rates not reflecting correctly. They were on top of it and always got us right within a week. **Official Response from Rachel Astori:** > Reading this made our entire team smile, thank you for such a thoughtful review! We love hearing how Trainual is helping you roll out consistent training and SOPs across multiple locations, and it’s awesome to know Trainual U and our support team have been helpful along the way. Your note about the mobile app is also much appreciated; we’re working hard to make it as smooth as the desktop experience. ### 8. Comprehensive Onboarding Tool with Minor Setup Challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Trainual?** I appreciate Trainual's ability to store specific knowledge and create subjects for employee onboarding, which ensures that employees have a comprehensive understanding of their tasks. The software aids in listing daily tasks, making it easier for anyone to take over when necessary by accessing a detailed task list. Trainual helps us by providing a reference for tasks that are not necessarily related to our core responsibilities, thereby offering a systematic way to address such tasks. Additionally, it supports us in evaluating janitorial candidates by administering assessments, which helps determine if candidates are qualified for the job. This systematic approach simplifies task management, ensuring that the team can carry out duties efficiently. Furthermore, Trainual’s capabilities to store and use information for daily tasks are fundamental to supporting our operational needs, making it easier for employees to understand tasks and perform them efficiently. **What do you dislike about Trainual?** When I first started using Trainual, I found the setup process to be somewhat difficult. Logging into Trainual didn't always take me directly to the home page, as it sometimes diverted to less relevant sections like subjects, creating confusion. This initial navigation issue made the early experience a bit cumbersome. **What problems is Trainual solving and how is that benefiting you?** I use Trainual to onboard employees and store specific knowledge, enabling task completion outside typical roles. It aids in task documentation and assessment of job candidates, ensuring they are qualified. **Official Response from Rachel Astori:** > Thanks for sharing! We’re glad Trainual’s making onboarding easier and keeping your team on the same page. ### 9. Necessary tool for every company! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle S. | Full stack Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Trainual?** I love the UI for creating documentation - very intuitive. I love that you can see the progress of each individual (if you are admin). It is very easy to implement and integrate into our onboarding process! Since my company has been using Trainual I can see they work actively to improve existing features and add new ones that are truly helpful. I am glad they added history of changes. **What do you dislike about Trainual?** The only downside is that we need another application on top of the regular stack that we have like Gusto. A lot of the features I wanted have been implemented since I started using Trainual! The other downside is just getting your team members to stay up to date but that is more of an issue on our side haha. **What problems is Trainual solving and how is that benefiting you?** The onboarding process and documentation for that and ongoing policies. Separate documentation and training depending what team you are a part of. The core of our company policies are in our Trainual content so this helps a lot as well as some basic training. **Official Response from Ben Lofrumento:** > Hey Michelle — thanks so much for the thoughtful review! We’re stoked to hear that Trainual’s helping streamline your onboarding and documentation process — and that the UI and progress tracking are hitting the mark 🙌 We get it — adding another tool to your stack can feel like a lot, especially alongside platforms like Gusto. While Trainual isn’t an HRIS, we do integrate with Gusto, and we’re happy to help you connect the dots so everything flows smoothly between systems. Also, love that you’ve seen new features roll out since you started — that’s the kind of growth we love to hear about. Appreciate you taking the time to share your experience — and the recommendation means the world! ### 10. Seamless Processes and Visual Learning with Trainual **Rating:** 5.0/5.0 stars **Reviewed by:** Mariana B. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Trainual?** I find Trainual incredibly convenient for our company, especially given that we have about 50 people, as it streamlines our company processes, document management, and trainings for new hires. The ease of setting up Trainual was remarkable, as our IT person took over the setup, and it was a fast, smooth process with no problems. The system allows us to onboard new solutions swiftly, which is crucial for keeping our operations efficient. I also appreciate how Trainual solves problems we encountered with previous solutions like Playbook, as it provides detailed processes with break-downs, which are highly beneficial, especially for visual learners. One standout feature we love is the inclusion of charts; these have been a game-changer for us by accommodating diverse learning styles, making our processes more accessible and engaging. Additionally, the social media presence on LinkedIn by Trainual's team makes the brand seem fun, honest, and appealing, which enhances our perception and loyalty towards the company. **What do you dislike about Trainual?** I wish there was an option to change text color directly instead of just highlighting, as it would enhance the customization possibilities for our documentation. **What problems is Trainual solving and how is that benefiting you?** I use Trainual to streamline process documentation and training for new hires, making it convenient and effective for visual learners. It offers detailed layouts, helping distinguish processes like separations and terminations, greatly enhancing our HR operations. **Official Response from Rachel Astori:** > We can’t tell you how much we appreciate this feedback, thank you! We’re so happy Trainual’s helping you centralize everything and simplify HR processes for your team. ### 11. Trainual Review **Rating:** 4.0/5.0 stars **Reviewed by:** Heather R. | People Success Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Trainual?** Trainual is very user-friendly and offers a platform that allows multiple authors to submit content and be responsible for the updates. The customer support is the best in the industry. At a time when most companies hide behind chat, Trainual is happy to be up close and personal with prompt email responses and availability right at your fingertips with a quick calendar meeting request. **What do you dislike about Trainual?** I inherited the platform from the prior L&D manager. It would have been helpful to have an opportunity to participate in an onboarding/introduction to the platform, a tips and tricks session. I found that it was more difficult than expected to organize the content in a way that is searchable and digestible. Yes, there is content online, but walking through an example of an actual account would be awesome. **What problems is Trainual solving and how is that benefiting you?** Trainual allows us to house all of our documentation in one spot. It is easy to assign content for new hires, making onboarding a breeze. The notifications for updates allow us to stay on top of our game, ensuring documentation is updated regularly. Just recently, we decided to test the compliance component and are hoping that will save us a ton of time as we operate in multiple states. **Official Response from Ben Lofrumento:** > Hey, Heather! Woo-hoo! We are pumped to hear you find Trainual so user-friendly as that is precisely what we strive for. Our customer support team is the BEST, we are so lucky to have them! We totally get your situation with inheriting the platform. That would be a challenge for anyone in your position. It may be worth going through a live product tour (linked below). This will give you the walkthrough you are looking for! It’s awesome to hear how Trainual is helping you keep all your documentation in one spot. Making it easy to assign content for new hires really does make onboarding a breeze, right? If you have additional questions, please reach out! We want to make Trainual as seamless as possible - thank you for sharing your thoughts! ### 12. Effortless Playbook Creation and Robust Platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor N. | Director of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Trainual?** I joined Banks Industrial Group in May 2025, and one of my first goals was to create a comprehensive sales playbook. Trainual has made this process organized and straightforward to manage right from the start. So far, we have developed four main modules: Proposition: Products & Markets, Find It: Sales Process, Win It: Sales Process, and Deliver It: Best Practices & Handoffs. Collectively, these modules contain over 70 hours of structured, field-ready content. What I appreciate most is how simple it is to design, edit, and rearrange pages. As the person responsible for building the playbook, I can work quickly and make improvements without struggling with the platform. As a user, I also value how everything is brought together: links, embedded videos, and supporting tools, all in one clean, accessible location. Our sales team has already begun using the first published chapter and finds it helpful to have all the information and resources consolidated in one place. **What do you dislike about Trainual?** As an administrator, I would appreciate improved visibility for comments. It would be much more convenient to see when feedback is left and to be able to access those comments directly, rather than having to search through each document individually. With more than 70 hours of content, it’s all too easy for comments or notes to go unnoticed. **What problems is Trainual solving and how is that benefiting you?** Before we began creating our sales playbook in Trainual, much of our knowledge was scattered across various places—Word documents, shared drives, personal notes, and lengthy email threads. There wasn’t a single, reliable source where a new team member or leader could go to truly understand our sales process and how we deliver our work. Trainual changed that by providing much-needed structure. It allowed us to transform all that fragmented information into a clear, step-by-step system that anyone can easily follow. I’m able to build, organize, and update content efficiently, ensuring the team always has access to the most current version. Personally, the greatest advantage has been the clarity and alignment it brings. The playbook brings together sales, operations, and field practices in one centralized location. This has made onboarding smoother, training more consistent, and communication between teams much more streamlined. **Official Response from Rachel Astori:** > Now that’s a playbook glow-up! From scattered docs to 70+ hours of structured, field-ready content? That’s the kind of operational win we love to see. Huge kudos to you and your team for putting it into action 💥 And great call on the comment visibility — feedback shouldn't feel like a scavenger hunt. We're always working on ways to surface comments more clearly, so nothing gets missed. Thanks for making Trainual your go-to playbook platform. We’re cheering you on every step of the way! ### 13. User-Friendly Platform That Makes Training Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Julianny V. | Recruitment, Training and Onboarding, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Trainual?** Trainual is an incredibly user-friendly platform that makes creating, organizing, and sharing company processes and training materials simple and efficient. The interface is clean and intuitive, allowing even non-technical team members to easily navigate and find what they need. Setting up new training modules is quick, and the customization options make it easy to tailor the experience to our company’s specific needs. What really stands out, though, is the quality of Trainual’s tech support and customer service. Their team is responsive, knowledgeable, and genuinely helpful. Whenever we’ve had questions or needed assistance, they’ve provided quick and thorough solutions, often going above and beyond to ensure everything works smoothly. It’s clear that Trainual values their customers and takes pride in delivering an exceptional experience. **What do you dislike about Trainual?** One thing I wish Trainual offered is a more detailed report on the actual time employees spend completing each training module. While the platform tracks completion and progress effectively, it doesn’t provide insights into how much time users actually spend going through the material. Having access to that data would be extremely valuable for managers and administrators—it would help us understand engagement levels, identify which sections might be too long or too short, and measure overall training efficiency more accurately. Adding this feature would make Trainual’s reporting capabilities even stronger and provide a more complete picture of employee learning activity **What problems is Trainual solving and how is that benefiting you?** One of the main challenges that Trainual addresses is the significant time and effort involved in creating well-organized training materials from the ground up. Thanks to its AI integration, Trainual greatly simplifies the process of organizing content, developing new topics, and even automatically generating quizzes or tests. The AI features contribute to making training modules more consistent, clear, and professional, all without the need for extensive manual formatting or rewriting. This not only improves the overall structure and quality of the training materials but also saves a considerable amount of time for administrators and content creators. Overall, it offers a smart and efficient solution for streamlining both onboarding and training processes. **Official Response from Rachel Astori:** > Thanks for the love — and the feedback ❤️ We’re blushing over here! Hearing that Trainual makes your training easy, efficient, and intuitive is exactly why we do what we do. And your shoutout to our support team? Chef’s kiss. They're real ones. Totally hear you on wanting deeper reporting on training time. Great callout, and a feature that we're actively working on. We’re all about helping teams improve how they work, so we love ideas that help everyone learn smarter, not just faster. Thanks for being part of the Trainual journey. Let’s keep building better playbooks together! ### 14. Trainual **Rating:** 5.0/5.0 stars **Reviewed by:** Hope B. | Culture Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2023 **What do you like best about Trainual?** It helps train new employees in a more organized way. It also frees up staff to continue to do their job and not have to stop and walk someone through an old dusty binder. **What do you dislike about Trainual?** I can't think of any. We really enjoy trainual **What problems is Trainual solving and how is that benefiting you?** It is making everything easier for us to onboard new employees and continue with the education of current employees. **Official Response from Mallory Glessner:** > Hey Hope! 👋 Thanks for sharing your review. Love hearing that Trainual streamlines your processes to make training easier for your employees. 💜 ### 15. Quick and easy access to company procedures and instructions. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Trainual?** One source for all training, SOP, operations, manuals and instructions for the whole company. Conveniently put into folders so each employee can access what is pertinent to their position. I also LOVED the workflows, making it really simple to visualize. **What do you dislike about Trainual?** Initially I believed marking a project Finished was enough. I had a hard time figuring out that nobody could see the material until it was Published. But thatwas probably just a "me" thing. **What problems is Trainual solving and how is that benefiting you?** Onboarding, training, defining SOP for different deparments. A real timesaver when it comes to just having the material in there and not having to explain everything to employees. It also leaves no room for doubt, every single question about our company is answered in Trainual **Official Response from Rachel Astori:** > It’s great to hear Trainual’s taking the guesswork out of onboarding and SOPs for your team! And thanks for sharing the note about publishing, we know it can be confusing at first and we’re looking at ways to make it simpler. ### 16. Trainual Centralizes Role-Based Training for Consistent Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Trainual?** I like that Trainual gives us one centralized, role-based place to document our processes and training. It makes onboarding more consistent and helps ensure everyone understands the “right way” we do things **What do you dislike about Trainual?** The biggest challenge is the ongoing maintenance required to keep content current. If documentation isn’t regularly updated, it can quickly feel outdated or lose trust with users. **What problems is Trainual solving and how is that benefiting you?** Trainual solves onboarding inefficiencies and knowledge loss by turning processes, policies, and role expectations into assignable training. That benefits us by reducing manager time spent retraining, improving compliance acknowledgment, and giving employees confidence that they’re doing things the right way. **Official Response from Rachel Astori:** > Having one place to find the right things to do things is so incredible to hear. Thank you so much for the kind words! The maintenance callout is real, and we have several new features to help with exactly that. If you ever want to chat about implementing them, our support team would be happy to assist. ### 17. Effortless Writing with AI Refinement and Real-Time Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Trainual?** Love the ease of writing, the video to text, as well as the AI feature to be able to easily refine. Also love the ability to be able to make comments, send it to the author, have them fix it, and it's changed basically in real time. **What do you dislike about Trainual?** Sorting in the app is something you have to think about with titles you choose rather than it being something that is a "smart" feature. **What problems is Trainual solving and how is that benefiting you?** Being able to collaborate on training documents, writing procedures and then having those all in one spot. **Official Response from Rachel Astori:** > Real-time collaboration on training content with the feedback loop built right in — that's some next level onboarding. Noted on the sorting, and we'll pass it along to the team. Thanks for sharing! ### 18. Jam Packed with Templates and Creativity Awaits **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly B. | HR Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Trainual?** Trainual continues to provide business solutions that help drive continuous improvements in our organization. This product helps us align with our short and long term goals. We are thrilled with the product updates and the benefits it provides to our companies. **What do you dislike about Trainual?** Since implementation, Trainual has been our go-to solution to ensure the correct information is shared and known by all the key players. **What problems is Trainual solving and how is that benefiting you?** It is helping us get SOP in one place. **Official Response from Ben Lofrumento:** > Hey, Kimberly! Wow, what a headline! We’re pumped to hear you like the tailor-made content in Trainual — it’s great for customizing for exactly what your business may need at any point in time. We totally understand that it can feel overwhelming with so many functions to explore. No rush — take your time to dive in! Remember, you can request a free 1 on 1 coaching session via the Help Center chat or by emailing support@trainual.com :) It’s awesome to hear that Trainual is helping you consolidate your SOPs. Here’s to getting everything organized in one spot! Keep at it! ### 19. Easy to Learn and Use on Desktop & Mobile **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Trainual?** It’s easy to access on both the desktop and mobile versions, and my staff were able to learn the system quickly and create our procedures with ease. **What do you dislike about Trainual?** The monthly cost is a concern. There should also be broader user settings so that some team members can create the manual without automatically having the right to edit other Procedures. Right now, a user can either edit everything or only view, with no in-between option. Also, we currently have to name our procedures and manual by Department just to keep them separated; otherwise, we have to sift through everything to find our own procedures. **What problems is Trainual solving and how is that benefiting you?** Having a central database for training resources is really helpful, because it keeps everything in one place and makes it easier to find what I need when I need it. **Official Response from Rachel Astori:** > Thanks for sharing your experience! We’re glad Trainual’s been easy for your team to pick up across desktop and mobile. We hear your feedback around permissions and organizing content — we have features that will help with both, and our support team would be happy to walk you through setup options to make things feel more streamlined. ### 20. Easy to use on the phone and the queries are easy to find **Rating:** 5.0/5.0 stars **Reviewed by:** Administración M. | Gerente de Recursos Humanos, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Trainual?** I like that it can be used on the phone, that it saves information for quick consultations, that tests can be done easily. I like that a training plan can be made based on the position and functions. **What do you dislike about Trainual?** I wanted to upload a file in Excel format to share a template but it's not possible. I would like to know what day they viewed the content and also what day they did their evaluation. **What problems is Trainual solving and how is that benefiting you?** Continuous training, informing our employees immediately, we have been able to launch an internal podcast, sign documents, upload videos of new processes, update policies and organizational culture. **Official Response from Rachel Astori:** > Thanks for sharing! It is incredible to hear that Trainual’s been easy to use on mobile and helpful for organizing training by role. Great callouts on file uploads and visibility into viewing and evaluation dates — if you’d like a hand with sharing Excel files, our support team would be happy to help. ### 21. Easy-to-Use Tool for Creating Organized, Great-Looking Staff Training **Rating:** 4.5/5.0 stars **Reviewed by:** Abbey S. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Trainual?** I love that it is easy to use and create nice looking and organized training conent for our staff. **What do you dislike about Trainual?** I sometimes have a hard time creating training that is general for multiple departments, without having it duplicated. This causes me to have multiple subjects before more in-depth ones, and it sometimes gets confusing to keep track of, but this may be user error. **What problems is Trainual solving and how is that benefiting you?** Trainual allowed us to keep all of our training in one place, and easily find it. The search tool in Trainual is amazing. **Official Response from Rachel Astori:** > So glad you’re enjoying how easy it is to build clean, organized training — that’s exactly what we aim for. The note about managing shared content across departments is a great callout, too. If you ever want to talk through ways to structure that content, our team’s happy to help brainstorm and make suggestions of ways we can link content instead of duplicating. ### 22. Effortless Onboarding and Training with Trainual **Rating:** 5.0/5.0 stars **Reviewed by:** Mitch D. | Branch Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Trainual?** I really like the ease of use that Trainual offers. It's made managing training much simpler. Plus, the mobile version has been great. I also appreciated how very easy the initial setup was. **What do you dislike about Trainual?** I think the ability to download lessons could be improved. **What problems is Trainual solving and how is that benefiting you?** I use Trainual for new hire training and keeping up with new service information. **Official Response from Ben Lofrumento:** > Thank your for your thoughts, Mitch! Pumped to hear Trainual’s making it easier to roll out consistent training and policy updates across your branches. That’s a huge win. Appreciate the heads-up on the mobile app quirks — we’re on it and always working to smooth things out across all devices. 💜 ### 23. User-Friendly and Flexible With Plenty of Options **Rating:** 5.0/5.0 stars **Reviewed by:** Beatriz A. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Trainual?** It’s very user-friendly and has a lot of options, which makes it easy to use and flexible depending on what I need. **What do you dislike about Trainual?** There’s nothing I can think of at the moment. **What problems is Trainual solving and how is that benefiting you?** It has helped shorten the amount of time needed to train staff. **Official Response from Rachel Astori:** > Thank you so much for the kind words, Beatriz! We are so happy to hear Trainual has been easy to use and flexible for you and your team's needs. ### 24. User-Friendly and Flexible Content Management **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis L. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Trainual?** I love that we are able to add content as needed and it is so user friendly. **What do you dislike about Trainual?** What I dislike is that I have to go into every single test on every section to add a notification to come to my email once an employee completes it. This took a lot of time! **What problems is Trainual solving and how is that benefiting you?** Trainual has helped our company house all of our educational materials and required policies. Having this has helped a lot with onboarding and keeping track of things that are due for the team. **Official Response from Rachel Astori:** > Thanks for sharing! We are so happy to hear Trainual’s been a user-friendly place to manage content and support onboarding. Totally get your note on test notifications — if you ever want a hand streamlining that set-up or exploring options, our support team is always happy to help. ### 25. Trainual’s Leaderboard Adds Extra Motivation to Stay on Top of Training **Rating:** 5.0/5.0 stars **Reviewed by:** Hunter S. | Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Trainual?** I like the leaderboard in Trainual. It's a minor thing but it is a little added motivation to stay up to date on training **What do you dislike about Trainual?** There is nothing wrong with trainual that I have experienced **What problems is Trainual solving and how is that benefiting you?** Provides an easy way to do company training with nice UI to accompany it **Official Response from Rachel Astori:** > Thank you so much for the feedback, we're so glad to hear the leaderboard to encouraging everyone to stay current with their training! ### 26. Feature Packed and Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Robert K. | Quality Assurance and Compliance Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Trainual?** The platform is highly conifgurable - and yet retains simplicity. It never becomes burdensome to configure. Especially in a smaller company like ours where training uploads and config are routed through one person - iit's hugely valuable having a system that is quick and easy to configure. **What do you dislike about Trainual?** The report module is a little sparse. Often we require slightly more detailed reporting metrics for auditors than the reports that are available - and this means we need to employ some workarounds in order to get the required info. The lack of read-only API's is also something that could be considered for future development. Power users - especially QA - want read-only API's to be able to extract training metrics in realtime. **What problems is Trainual solving and how is that benefiting you?** Standardised training for various roles and record of training completed. The platform also speeds up configuration of trainings. **Official Response from Rachel Astori:** > Thanks for your thoughtful feedback! We’re so glad Trainual’s flexibility and ease of setup have been valuable for your team. We also appreciate your suggestions around reporting and API access. Those are great ideas, and our product team is actively exploring ways to expand reporting options and integrations in the future. Your input helps us keep improving and we are so grateful to have you as part of the community! ### 27. Great AI-Powered Platform for Creating SOPs **Rating:** 5.0/5.0 stars **Reviewed by:** Claudia O. | Director of Personnel, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Trainual?** It’s a great platform for creating SOPs with the help of AI. **What do you dislike about Trainual?** When I attach a document to create content, the formatting doesn’t stay the same as in the document I downloaded. **What problems is Trainual solving and how is that benefiting you?** Creating processes that enable clearer, more consistent communication across the company. **Official Response from Rachel Astori:** > Thanks so much for the kind words! We're thrilled to hear Trainual has been a great platform for your SOPs. ### 28. Clear, Self-Paced Training with Occasional Updates Needed **Rating:** 5.0/5.0 stars **Reviewed by:** James S. **Reviewed Date:** February 04, 2026 **What do you like best about Trainual?** I love using Trainual for training on all firm policies because everything is very clear. I also appreciate that you can go back and watch a video if you didn't understand something. The tests are a good way to ensure that people are paying attention. Trainual allows people to do the training at any time without needing someone to administer it. **What do you dislike about Trainual?** Some things become out of date. There is a feature for people to report issues, but new people may not know that some things are outdated. It took some time as there is a substantial investment in creating content. **What problems is Trainual solving and how is that benefiting you?** Trainual allows self-paced training without an administrator. Its clarity and revisitable content ensure understanding, and the tests keep users engaged. **Official Response from Rachel Astori:** > Love hearing Trainual’s been a solid fit for clear, self-paced policy training — and that the videos + tests are helping it stick. You’re also spot on about keeping content fresh; building it takes real effort, and maintaining it matters just as much. Thanks for calling that out so honestly. ### 29. All My Trainings and Work Content in One User-Friendly Hub **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony R. | Courier, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Trainual?** It has all my trainings and work content all in one spot. **What do you dislike about Trainual?** Honestly, there isn’t much more to add. It’s pretty user-friendly and really helpful overall. **What problems is Trainual solving and how is that benefiting you?** Often, especially in my line of work, it’s helpful to know there’s a single place I can go to see how a process is done or quickly look up an answer about a service we offer. Instead of calling into the office or spending time researching online, I can find what I need in one spot. It keeps everything organized and easy to access. **Official Response from Rachel Astori:** > Thanks for sharing! We love hearing Trainual has been a helpful, go-to resource for you. We’re so glad Trainual’s made it easy to keep all your training and work info in one place — and that it helps you find answers quickly without extra back-and-forth. ### 30. Trainual Streamlined Training Across Three Departments **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea S. | Field trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Trainual?** We have used trainual to help train 3 different departments within a 100 staff privately owned company **What do you dislike about Trainual?** The quizzes can be redundant and unnecessary **What problems is Trainual solving and how is that benefiting you?** Paired with our in house hands on training - we are having new hires complete trainual training so that we can hit every angle of learning style **Official Response from Rachel Astori:** > Three departments, one platform — love to see it and awesome use case. We appreciate you sharing! ### 31. Easy-to-Use Training Platform Builder with Videos, Screenshots, and Text **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Trainual?** The program was very easy to use for building content. I really liked that I could combine videos with screenshots and text to create my training platform, which made the whole process feel straightforward and well organized. **What do you dislike about Trainual?** I honestly don’t feel like there was anything about the program that I didn’t like. **What problems is Trainual solving and how is that benefiting you?** We use Trainual to train new employees before they even come onsite. It helps us speed up the overall training process while saving everyone valuable time, and it makes onboarding feel more organized from the start. **Official Response from Rachel Astori:** > New hires showing up already trained and ready to go before they're onsite? Now that's awesome to hear. We are so glad the content building experience felt intuitive, and that mixing videos, screenshots, and text made the process feel organized from the start. Thanks for sharing! ### 32. Game-Changer for Onboarding, Super Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** adeliz r. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Trainual?** I love how easy Trainual is to use; it's definitely super easy, making it feel like second nature. Setting up was very easy too. I found the YouTube videos from Trainual's team very helpful for the setup. We also had a helpful call, and then I was able to take it from there and do it on my own. **What do you dislike about Trainual?** Honestly, it takes a long time to download sometimes, and it crashes often. I think it's a great platform, but it's also too heavy. It's sometimes frustrating when you're trying to access a model and the platform is down or super slow. **What problems is Trainual solving and how is that benefiting you?** I use Trainual to ensure all our processes are consistently followed. It has been a game changer for onboarding, creating a seamless first experience for new hires. **Official Response from Rachel Astori:** > It’s awesome to hear Trainual’s made onboarding feel second nature for you — that’s the goal. Huge credit to you for jumping in and building things out after setup, too. We appreciate you calling out the load time; we take this feedback seriously, and our support team’s always open if you want to dig into it with us. ### 33. Engaging Training Experience, But Templates Need Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Trainual?** Trainual is very impactful in that it allows companies to really structure their SOPs and content creatively and productively. I love that it removes the boring aspect of employee training and provides an interactive, user-friendly experience. The customer support seems really responsive. I enjoy the new features that allow you to copy and bring content between accounts. **What do you dislike about Trainual?** Downsides of Trainual are the disorganized templates. They seem to be all over the place and use too many GIFS within them. A major downside the the import feature to import Documents correctly. **What problems is Trainual solving and how is that benefiting you?** Employee engagement improves significantly when proper training is implemented. Ensuring that employees receive the right training helps them feel more involved and motivated in their roles. **Official Response from Rachel Astori:** > Thanks for the thoughtful feedback! We’re thrilled you find Trainual engaging and easy to use for building creative, interactive training. We appreciate your notes on templates and document imports — our team’s actively improving both to make setup smoother and content organization even better. ### 34. Lead Accountant **Rating:** 4.5/5.0 stars **Reviewed by:** Riken S. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Trainual?** It has better feature to understand and rather to just read, we can add video, quiz and graphical data for better understanding. **What do you dislike about Trainual?** As of now i dont have any dislikes. I like this app **What problems is Trainual solving and how is that benefiting you?** We adding process training where we assigning to users. **Official Response from Ben Lofrumento:** > Hey, Riken! Thanks for your feedback! We’re pumped to hear you appreciate the features that enhance understanding, like adding videos, quizzes, and graphical data. Making learning more engaging is definitely what we aim for! If you have any other suggestions or insights, feel free to share! ### 35. A Great Training Tool with Seamless LMS Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon F. | Training Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Trainual?** Trainual is a great training tool. One of the biggest upsides of Trainual is that my company has set it up to communicate with our Learning Management system. **What do you dislike about Trainual?** Some of the content creation steps are confusing **What problems is Trainual solving and how is that benefiting you?** Training information to staff **Official Response from Rachel Astori:** > Thank you so much for taking the time to share your thoughts! We are so glad to hear Trainual has been working well for you and your company. ### 36. Essential for Onboarding, User-Friendly with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Olivia M. | Business Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Trainual?** I find Trainual's user-friendly interface particularly appealing. I value the training paths for new hire orientation and onboarding, which streamline the process effectively. The initial setup was easy, making the transition smooth for our company. **What do you dislike about Trainual?** I find the ability to group content by teams, departments, etc., rather than just by company, policy, and process sections, lacking. I'd prefer if it allowed for sorting content by different roles and teams, like a table of contents. **What problems is Trainual solving and how is that benefiting you?** I use Trainual for new hire onboarding and orientation, plus it organizes our SOPs, policies, and offers an easy-to-use interface. **Official Response from Rachel Astori:** > Great to hear onboarding has been smooth and easy to manage — that’s a big win. The idea of organizing content more by team or role makes a lot of sense too. Thanks for sharing your feedback! ### 37. Smooth Onboarding and an Effortlessly User-Friendly Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Trainual?** Onboarding process is smooth and easy. The tool itself is so user friendly and easy to use. Could not have been a simpler process or tool to use. **What do you dislike about Trainual?** I haven't found anything to dislike yet! **What problems is Trainual solving and how is that benefiting you?** Onboarding new employees took a lot of time and effort. It's helped us streamline this process and ultimately save time. We also love the search feature. This has cut down on so many questions as people have access to the information at their fingertips. **Official Response from Rachel Astori:** > It's incredible to hear onboarding has been a positive experience through Trainual. No dislikes is something that always makes us happy! Thanks so much for being part of the Trainual community! ### 38. Simply Amazing Tool for Teaching Company Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Trainual?** This is the best tool for teaching all employees the company’s processes. It’s simply amazing. **What do you dislike about Trainual?** The IA could be a bit more helpful; as it stands, it feels somewhat limited and not as useful as I’d hoped. **What problems is Trainual solving and how is that benefiting you?** Our onboarding process felt a bit old-school and took more time than it needed to. Trainual helped us streamline it, making the steps clearer and easier to follow so anyone can get up to speed faster. **Official Response from Rachel Astori:** > "Simply amazing" made our day, thank you so much for sharing! We’re so glad Trainual’s helped modernize your onboarding and make it easier for everyone to get up to speed. Thanks for the note on the AI as well — this is something our team is actively working on right now. Stay tuned for some exciting updates later this year! ### 39. Great for Building Training Paths and Organizing Processes **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Trainual?** The ability to create a training path with Trainuals The basic outline of pages and steps Organizing by processes and policies Importing a pdf version from previous training manuals The ability to use AI to create a Trainual Tracking team member progress **What do you dislike about Trainual?** Lack of capability to set default formatting options (most frustrating). Specific examples: I always have to move tables from the center to the left and add borders. I always have to change the font type - especially when copying and pasting from another document. Not being able to send an unpublished document to team member(s) for input. There should be an intermediate step along the lines of "Share for Input" or "Team Review" ***Stupid screenshot upload won't let me upload. I tried 2 formats with no luck. .png, .jpeg, My file sizes are 243kb and 215kb, respectively*** **What problems is Trainual solving and how is that benefiting you?** New team member training is all in one place, with a clear path for training modules. **Official Response from Rachel Astori:** > You clearly put a lot of thought into how you build training — thanks for laying this out so honestly. Love hearing how training paths, AI, and progress tracking are working for you. The formatting defaults and share idea make a ton of sense, we'll send this to our product team as they continue to make enhancements. That screenshot upload issue sounds frustrating, our support team would definitely want to help you troubleshoot that if you’re open to it. Really appreciate you taking the time to share your experience. ### 40. Inviting Look and Smart AI Search, but Editing and Training Navigation Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Taylor M. | Care Logistics Training and Quality Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Trainual?** I really like the AI feature to search for information. The over look is inviting. **What do you dislike about Trainual?** The editing can be rough. I can't place pictures side by side. The fact that it takes you to the first subject in a training instead of to the outline so you can choose what subject you want to work on. **What problems is Trainual solving and how is that benefiting you?** It's solved information documentation. This is the only place we store policy and procedures for the most part. **Official Response from Rachel Astori:** > Glad the AI search and overall look are working well for you — that’s great to hear. Thank you for being specific about what’s been frustrating with editing and navigation, too. Those real day-to-day details are helpful for us to understand how Trainual actually feels to use. We'll make sure our product team hears this feedback as they continue to make improvements! ### 41. Centralizes Training Info Seamlessly **Rating:** 5.0/5.0 stars **Reviewed by:** JOSE LUIS R. | Intake Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Trainual?** I really like how Trainual keeps everything organized in the same place. Having the capacity to test people and assess their knowledge is one of my favorite features. It's super helpful to have everything centralized for our training materials, and setting it up was pretty easy too. **What do you dislike about Trainual?** I think it works okay. **What problems is Trainual solving and how is that benefiting you?** I use Trainual to centralize our training materials, keeping everything organized in one place. **Official Response from Rachel Astori:** > Friendly competition making its way into team meetings — love that the leaderboard is driving that kind of engagement. Glad you found the easiest upload options as well. Thanks for sharing! ### 42. Easy-to-Use Business Playbook System with a Responsive Support Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Trainual?** Ease of use in systemetizing pretty much every aspect of a business playbook. Also, the team at Trainual is very responsive and aims to bring to the platform that which will make it even better for the users. **What do you dislike about Trainual?** There's often lag when navigating from screen-to-screen within the interface. **What problems is Trainual solving and how is that benefiting you?** Documenting processes, policies, and insights that can help our company more easily scale, train, and maintain high standards. The easy-to-use interface helps with adoption across our company, too. **Official Response from Rachel Astori:** > Thank you for the kind words about our team — we'll pass them along! The navigation lag is on our radar and we appreciate you flagging it. Thanks for being part of the Trainual community! ### 43. Effortless SOP Management and Training Assignment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Trainual?** I like the fact that you can add SOPs to each group and role if you like. Then you can assign the trainings to the individuals assigned. If you delegate the role to a new individual, the training is reset and assigned to the new person. I LOVE IT! **What do you dislike about Trainual?** I was a bit confused in Trainual University because I was going through courses submitted through the implementation process but didn't know that they were separate from Trainual University. The links sent through the Implementation emails had me learning a bit out of order. **What problems is Trainual solving and how is that benefiting you?** We didn't have a place to store all our SOPs and now we do. We didn't have a breakdown of responsibilities for each role and now we not only have the listed responsibilities, we also have the training that coincides with that responsibility. The Delegation Planner is so helpful for when we have staff resign or transition to a different role. Now we can easily transfer responsibilities to the newly assigned team member. **Official Response from Rachel Astori:** > We love this — thank you for sharing! It’s awesome to hear how Trainual’s helping your team organize SOPs, assign trainings, and make role transitions smoother. Sorry for the confusion with Trainual University during onboarding — that’s great feedback, and we’ll keep looking for ways to make the learning flow clearer. So glad the Delegation Planner has been a game-changer for you! ### 44. Challenging Setup, Minimal Benefit Yet **Rating:** 3.0/5.0 stars **Reviewed by:** Erica M. **Reviewed Date:** October 29, 2025 **What do you like best about Trainual?** I find the ease of creating modules in Trainual quite straightforward, which stands out as one of its best features. This capability makes it convenient to develop training modules, representing an aspect of the system that I appreciate. Despite being user-friendly, it does require some time to fully get accustomed to, yet its straightforward nature is a positive attribute. **What do you dislike about Trainual?** I find setting up Trainual to be challenging due to a lack of guidance on how to fill out necessary forms and effectively map responsibilities and groups. We've had to devise our own system to compensate for this gap. Additionally, while Trainual is supposed to help with SOPs and passing down institutional knowledge, it hasn't delivered tangible benefits yet, aside from indicating to employees that we are attempting to implement training processes. The process of integrating content into Trainual has been cumbersome, requiring numerous webinars and substantial preparatory work, which has been quite time-consuming. The email notifications that group owners and managers receive are excessive and appear irrelevant, yet there seems to be no straightforward way to disable them, which has been irritating. Furthermore, the configuration involving overlapping groups and setting up cross-team interactions has proven to be difficult, adding to our frustration. **What problems is Trainual solving and how is that benefiting you?** Trainual is intended to pass down institutional knowledge and create SOPs but currently, it's only useful for easy module creation and doesn't meet broader goals fully. **Official Response from Rachel Astori:** > Thank you for sharing your honest feedback — and for highlighting the ease of module creation as a bright spot in your Trainual experience so far. We know the setup process can feel overwhelming, especially when you're trying to build structure from scratch and customize it for your team. It’s clear you’ve put in a ton of effort, and we truly appreciate your commitment to building something great. That said, we hear you loud and clear on the frustrations — from mapping responsibilities and managing notifications to the time it’s taken to see real returns. Our team would love the chance to connect and help streamline things for you. We are actively working on notification management and auditing all notifications, stay tuned for some exciting updates! In the meantime - if there is anything we can do to help our support team is always here for you. Thanks so much for sticking with us. ### 45. Essential for Streamlined Onboarding and Culture Building **Rating:** 5.0/5.0 stars **Reviewed by:** Shenandoah D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Trainual?** I really appreciate Trainual for how it effectively supports the onboarding process by helping our team address the cultural aspects and familiarizing new hires with our organization. I am especially fond of its ability to convey the higher-level workings and common tasks of various departments. I also like how Trainual notionally conceptualized SOP design for culture, which helps preserve company culture and convey it clearly to new employees. This aspect of Trainual empowers employees with a clear understanding of our goals, core values, and opportunities for development, making a positive impact from day one. I find the incorporation of Loom and YouTube videos within training sessions extremely helpful, as well as the AI components that assist in drafting training plans. The availability of pre-templated manuals and guides is a significant asset, facilitating alignment with our company values. Trainual allows me, as a founder, to store and share important information seamlessly, ensuring every team member is onboard without personally overseeing this information transmission. Overall, Trainual gets our team excited about their roles and aligns them with our company's vision effectively. **What do you dislike about Trainual?** I find it difficult to navigate or bookmark shorter SOPs in Trainual, which is an issue we're discussing with the Trainual team. This challenge leads us to retain many SOPs in a second software platform, limiting our ability to fully leverage Trainual's capabilities. I feel a bit stuck due to this, as it prevents us from getting the full value out of Trainual. **What problems is Trainual solving and how is that benefiting you?** Trainual helps offload the responsibility of clarifying company culture to new employees, making them excited about their roles from day one. It preserves company goals and values, aiding development and reducing the burden on leadership. **Official Response from Rachel Astori:** > Thank you so much for this thoughtful review! We’re thrilled to hear how Trainual is helping you streamline onboarding, align your team to your vision, and keep company culture front and center — all while saving you time as a founder. Love that you’re using AI, embedded videos, and pre-built templates to bring your training to life! Also, huge thanks for the feedback on navigating shorter SOPs. You’re spot on — and it’s something our team is researching. We want Trainual to be the go-to spot for all your how-tos, big or small. Stay tuned for some exciting updates coming your way! 🚀 ### 46. Easy Page Creation and Fast Content Search **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Trainual?** It's easy to create new pages and content areas. It's easy to upload forms and links. I also like the search function to find content already created. **What do you dislike about Trainual?** It's hard to know when content is changed or updated by other colleagues. I understand the bell notification and occasional email update that new information is there, but doesn't always seem attention getting enough. **What problems is Trainual solving and how is that benefiting you?** It's helping train new colleagues. It also provides a central location for some of our commonly asked questions or frequent scenarios. It helps to put them in writing in a central location that houses more than just let's say Google Drive. **Official Response from Rachel Astori:** > Glad Trainual’s become a go-to spot for creating content and finding answers quickly. The note about updates getting lost is a good one — staying in the loop matters when lots of people are editing. If you ever want to talk through ways to surface changes more clearly, our team’s happy to brainstorm with you. ### 47. Trainual Develop and Grow **Rating:** 5.0/5.0 stars **Reviewed by:** Ginny T. | Training and Operations Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Trainual?** Ease of the Trainual platform. We have programmed the Horizon Field Guide which provides electronic training to all Team Members. We recently upgraded our subscription and added the premium courses **What do you dislike about Trainual?** The ability to add an expiration date to a premium course (ie: heat exposure we assigned for the months of July and August, but unable to set 8/31 as the expiration date). This results in manually adding specific training courses as use of the groups will not allow this training to end. The second challenge is the ability to delete the training that is auto assigned to me as the administrator assigning the training. **What problems is Trainual solving and how is that benefiting you?** The auto assigned premium courses need to be manually removed from my profile by Trainual Support. If I had this ability - I wouldn't need to request this each month. Adding the expiration date to premium courses is unresolved at this time by allocating team members by location or departmental group. **Official Response from Rachel Astori:** > Thank you for sharing your experience! We’re happy to hear Trainual is making it easier to deliver training through your Horizon Field Guide and premium courses. We also appreciate your detailed feedback on course expiration dates and admin assignments—these insights are incredibly helpful as we continue improving the platform. ### 48. Efficient Onboarding with Some Limited Feature and Minor Cost Concerns **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer M. **Reviewed Date:** October 23, 2025 **What do you like best about Trainual?** I love Trainual's capacity to automate and streamline the onboarding and training process, which allows me to save valuable time that I can spend on other business operations, such as billable work or process improvement within my law firm. I appreciate the organizational chart feature, which provides a clear image of company roles and responsibilities, facilitating a better understanding among staff members. Additionally, I enjoy the ability to separate training categories and assign them to specific employee groups, ensuring that each receives relevant, tailored information rather than unnecessary content. This efficient training delivery is beneficial as it assures me that all staff receive uniform, professional-quality training in a self-directed manner. The integration features are excellent, especially with Gusto, which automatically grants Trainual access upon payroll setup, creating a seamless, interconnected workflow. I value the support and generosity of the onboarding team throughout the years, which has aided in setting up new staff efficiently. The fact that Trainual removes the need for personal oversight during initial training periods, thus freeing up significant time in my schedule, is highly appreciated. **What do you dislike about Trainual?** {"I find the product not inexpensive and have been considering other products to replace it, particularly with built-in features similar to knowledge bases in other software I use.","The main issue with Trainual is its lack of its own screen recording and screen capture training mechanism, which is surprising given the cost. This shortcoming forces me to use third-party software like loom.com, which has become expensive, costing $1,200 per year for just five seats.","I encounter an inconvenience with Trainual's absence of a search capability akin to a knowledge base. The inability to perform Boolean or keyword searches complicates finding specific information, especially when categories are misorganized or incomplete.","The process of creating visually appealing and professional quality training content is cumbersome as it requires using external software like Canva. Despite Canva being known as user-friendly, I find it too advanced and costly at $30 per month per user.","The need for a feature that allows easy creation and publication of training slides with animations and voiceovers without external tools is apparent. As a lawyer, designing visually captivating slides without a skill in creativity is challenging."} **What problems is Trainual solving and how is that benefiting you?** I use Trainual to automate staff training, ensuring uniformity and saving time for billable work, which boosts my law firm's efficiency. **Official Response from Rachel Astori:** > Thank you for such a thoughtful review! We’re so glad Trainual has helped simplify onboarding and free up time for what really matters in your firm. We appreciate the honest feedback around pricing, search, and content creation tools — those insights are super valuable as we keep improving. Our goal is to make building and delivering great training as easy (and enjoyable) as possible. Thanks for being part of the Trainual community! ### 49. Game Changer for our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer C. | Business Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Trainual?** It is a well thought out spiderweb of information, connecting responsibilities and duties to how to do them, organized in a way that is useful, managed well and easy to find. The management of the processes, with scheduled reviews, content feedback feature and ownership makes it easy for us to get our information into the system and implement quickly with our staff. The support of Trainual has been excellent and their reply timeline is quick and efficient. We are looking forward to making Trainual a regular part of our daily business model. **What do you dislike about Trainual?** There are features that I wish we had, but when we submit them to Trainual, I'm assured that they are heard and "on the list". I really have no issues with the software or the support. **What problems is Trainual solving and how is that benefiting you?** Trainual is letting us store all of our information on how to do our work in one location, with one owner and access to everyone who needs it. It is eliminating duplicate information, outdated data and hidden SOP's throughout our system. **Official Response from Rachel Astori:** > This is such a thoughtful review, thank you! We’re so glad Trainual is helping you centralize your processes, eliminate outdated info, and make training more accessible for your team. It’s great to hear our support team has been able to help quickly, and we appreciate you sharing feature ideas. We’re always working to make the platform even better. ### 50. User-Friendly Onboarding with Custom Paths **Rating:** 4.0/5.0 stars **Reviewed by:** tracey s. **Reviewed Date:** October 23, 2025 **What do you like best about Trainual?** I find Trainual extremely user-friendly, which makes the setup process smooth and efficient. I appreciate the ability it provides to upload procedures for different teams, assigning ownership to the respective team members until they approve these procedures. This feature ensures accountability and precision before publishing. I love how Trainual sends timely reminders for procedure reviews, helping us maintain timely updates and encouraging departments without documented procedures to get on board. The ability to test employees on their knowledge of subject matter is highly beneficial, promoting ongoing learning and competence. Trainual's feature of incorporating images or gifs into training materials significantly enhances the readability and engagement of the content. I really value the option to break down procedures into smaller, manageable content groups, reducing any feelings of being overwhelmed. As an admin, I can track employees' progress, which helps in monitoring training efficiency and ensuring that everyone is on the right path. I also find it beneficial that Trainual supports overlapping training paths, aligning employees' roles specifically to what they do, which maximizes the training relevance and effectiveness. **What do you dislike about Trainual?** I dislike the excessive number of nudge emails. **What problems is Trainual solving and how is that benefiting you?** I use Trainual to streamline onboarding, maintain up-to-date procedures, and tailor training paths, enhancing team efficiency and accountability. **Official Response from Rachel Astori:** > Thanks so much for the detailed feedback — we love hearing how Trainual is helping streamline onboarding and keep your team’s training relevant and organized! It’s great to know the review reminders and progress tracking are making a difference. We totally get the note about nudge emails — finding that perfect balance is something we’re actively working on. Appreciate you sharing your experience with us! ## Trainual Discussions - [Can I use Trainual for onboarding to externals?](https://www.g2.com/discussions/can-i-use-trainual-for-onboarding-to-externals) - 1 comment, 1 upvote - [How do I train the team with live videos on Trainual?](https://www.g2.com/discussions/42601-how-do-i-train-the-team-with-live-videos-on-trainual) - 1 comment, 1 upvote - [Not sure how to word my question, but I find the layout to be a little been "broken up".](https://www.g2.com/discussions/not-sure-how-to-word-my-question-but-i-find-the-layout-to-be-a-little-been-broken-up) - 1 comment, 1 upvote - [Would you be able to add a "screenshot function" instead of attachment dragging for Microsoft PC?](https://www.g2.com/discussions/would-you-be-able-to-add-a-screenshot-function-instead-of-attachment-dragging-for-microsoft-pc) - 1 comment, 1 upvote - [search for employees by name - set up departments and track training progress of teams - content](https://www.g2.com/discussions/search-for-employees-by-name-set-up-departments-and-track-training-progress-of-teams-content) - 1 comment, 1 upvote - [View Trainual pricing details and edition comparison](https://www.g2.com/products/trainual/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-06-03+07%3A12%3A43+-0500&secure%5Bsession_id%5D=7574590d-01f6-4115-a0eb-e051bbbf6cba&secure%5Btoken%5D=b723c280514aea2d12393ab6ad08fa41bf658646d872f4c9d4deb15a24cd6b28&format=llm_user) ## Trainual Integrations - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Azure](https://www.g2.com/products/hopem-azure/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Basecamp](https://www.g2.com/products/basecamp/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Cognito Forms](https://www.g2.com/products/cognito-forms/reviews) - [Dayforce](https://www.g2.com/products/dayforce/reviews) - [Deel HR](https://www.g2.com/products/deel-hr/reviews) - [dotloop](https://www.g2.com/products/dotloop/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - 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[Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Teams Integration](https://www.g2.com/products/microsoft-teams-integration/reviews) - [Namely](https://www.g2.com/products/namely/reviews) - [Ninety.io](https://www.g2.com/products/ninety-io/reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - [Personio](https://www.g2.com/products/personio/reviews) - [Quickbase](https://www.g2.com/products/quickbase/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Workforce](https://www.g2.com/products/quickbooks-workforce/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - 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Activity Feed - Task Schedules - Comments **Course Authoring** - Course Builder - Questions - Instructor-Led Training - Customized Learning Paths - Video simulations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Generative AI** - AI Text Summarization **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes **Knowledge Base** - Q & A - Link Sharing - Searchable **Checklist Options** - Templates - Native Forms - Downloadable Manuals **Course Management** - Gamification - Assessments - Certifications - Manager Portals - Feedback **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Security** - Verification - Role-Based Permission - Public vs Private **Software Availability** - Integrations - Permissions - Mobile Application - Desktop Application **Platform** - File support - Mobile support - Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Onboarding** - Documentation - Coaching - Programs **Platform** - Customization - Integration APIs - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Communication** - Social Features - Tagging - Upload - Comments **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Corporate Learning Management Systems ** - Adaptive Learning - Natural Language Interaction ## Top Trainual Alternatives - [TalentLMS](https://www.g2.com/products/talentlms/reviews) - 4.6/5.0 (750 reviews) - [Whale](https://www.g2.com/products/whale/reviews) - 4.8/5.0 (197 reviews) - [Coassemble](https://www.g2.com/products/coassemble/reviews) - 4.6/5.0 (166 reviews)