# Socialinsider Reviews **Vendor:** Socialinsider **Category:** [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics) **Average Rating:** 4.7/5.0 **Total Reviews:** 139 ## About Socialinsider Socialinsider helps senior social media leaders instantly analyze competitors and industry performance, so they know what’s working, what’s not, and how to win on social. How Socialinsider is different 1. Competitive insights in seconds, not weeks Add competitor profiles and instantly benchmark performance across platforms. Socialinsider aggregates non-owned social data so leaders can see how competitors’ profiles, posts, and engagement evolve over time—without screenshots or spreadsheets. Key capabilities - Competitor profile-level analytics - Cross-platform benchmarking dashboards - Post-level competitor analysis 2. Understand what content actually works in your industry Socialinsider goes beyond surface-level metrics to reveal content patterns and themes driving results across competitors. Leaders can see which formats, topics, and posting behaviors consistently perform—giving real strategic context, not just numbers. Key capabilities - Industry-wide content performance analysis - AI-generated content themes and patterns - Top-performing post discovery across competitors 3. Ask better questions with built-in AI insights With Socialinsider AI, leaders can ask natural-language questions directly inside the dashboard—like how performance compares quarter over quarter, or which competitors are gaining momentum—and get instant, actionable answers. Key capabilities - Conversational AI inside the analytics dashboard - Performance, competitor, and content insights on demand - Faster analysis without digging through reports ## Socialinsider Pros & Cons **What users like:** - Users commend the **user-friendly interface** of Socialinsider, making data navigation and understanding incredibly straightforward. (6 reviews) - Users value the **accurate audience analysis** from Socialinsider for effectively planning and enhancing their social media strategies. (4 reviews) - Users find the **easy setup** of Socialinsider extremely beneficial, allowing for a seamless experience in data analysis. (4 reviews) - Users commend Socialinsider for its **helpful insights and user-friendly design** , aiding effective social media strategy planning. (4 reviews) - Users appreciate the **detailed and accurate analytics** of Socialinsider, simplifying performance tracking and competitive benchmarking. (3 reviews) - Users value the **instant and helpful customer support** from Socialinsider, enhancing their overall experience and satisfaction. (3 reviews) - Easy Navigation (3 reviews) - Intuitive (2 reviews) - Time-saving (2 reviews) - Users appreciate the **user-friendly interface** of Socialinsider, enhancing social media analysis with ease and efficiency. (2 reviews) **What users dislike:** - Users find **limited analytics** capabilities insufficient for deep insights into YouTube traffic sources and competitive analysis. (3 reviews) - Users find the **credit management system confusing** , especially with delays in freeing credits after deleting accounts. (1 reviews) - Users feel the **pricing is high** , making it less accessible for smaller businesses to adopt Socialinsider. (1 reviews) - Users report **insufficient insights** with outdated statistics and discrepancies in video views, particularly for IG reels. (1 reviews) - Users find a challenging **learning curve** when trying to get accustomed to Socialinsider initially. (1 reviews) - Limited Customization (1 reviews) - Users are frustrated by the **limited features** of Socialinsider, particularly regarding swaps and customer support. (1 reviews) - Limited Visibility (1 reviews) - Users find the **missing features** of Socialinsider limiting, particularly in detailed campaign insights and ad metrics. (1 reviews) - Poor Reporting (1 reviews) ## Socialinsider Reviews ### 1. Socialinsider Delivers: Great Features, Easy-to-Use, and Stellar Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Christina W. | Senior Data Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Socialinsider?** What I appreciate most about Socialinsider is its rich suite of features, providing comprehensive functionality for various analytical needs, paired with an intuitive, user-friendly interface that makes navigating these powerful tools straightforward and efficient. Most importantly, the exceptionally helpful customer support ensures any questions or issues are quickly resolved, making the overall experience seamless and productive. **What do you dislike about Socialinsider?** So far there's none! I am a satisfied user. **What problems is Socialinsider solving and how is that benefiting you?** Socialinsider effectively addresses the common challenges of lacking clear competitive context and dealing with fragmented social media data, which significantly benefits me by enabling more informed and strategic decision-making. Its robust benchmarking capabilities directly solve the problem of uncertainty regarding competitive performance and industry standing. By providing crucial context, it allows me to quickly see how our social performance stacks up against competitors and industry averages, which in turn helps us identify market trends, uncover growth opportunities, and set data-driven, realistic goals for improvement. Furthermore, Socialinsider's ability to analyze social profiles across a majority of platforms solves the pervasive problem of the complexity and time-consuming nature of analyzing social data across numerous individual platforms. By centralizing this data, it saves significant time and effort, eliminating the need for manual, platform-by-platform data gathering. This comprehensive, holistic view of an organization's entire social footprint enables us to develop integrated strategies and understand cross-platform impact more effectively. ### 2. Deep Social Media Insights with a Simple UI and Fast, Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jan d. | Marketingassistent, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Socialinsider?** The depth of information and the insights you gain from their data are great! It was a good tool for my social media research and helps gain scientific insights into social media research. From a UI perspective it is simple to use and offers good website performance. Pricing is fair and the support team is great at answering questions fast. **What do you dislike about Socialinsider?** While pricing is fair, there could be more refined options on the lower end of the costs spectrum. **What problems is Socialinsider solving and how is that benefiting you?** One of the biggest issues in Social Media research is gaining access to historic follower data for Instagram accounts. Socialinsider solves this problem with accurate data and good estimations ### 3. Effortless TikTok Analytics with Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Péter K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Socialinsider?** I really like that Socialinsider allows me to easily download data from different profiles and compare them. It's much faster than doing it by hand. The user interface is user-friendly and the user experience is great. The support is nice and helpful. I also found the initial setup to be very easy. **What do you dislike about Socialinsider?** It would be a bit easier if users could download different profiles' posts at once in the post section, similar to the compare site feature. **What problems is Socialinsider solving and how is that benefiting you?** I use Socialinsider to collect TikTok analytics for four profiles, easily download data, and compare them efficiently. It provides Excel and CSV files for further analysis, making the process faster than doing it manually. ### 4. Competitive Analysis Made Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Farhin Q. | Marketing Chief Deputy Manager **Reviewed Date:** January 16, 2026 **What do you like best about Socialinsider?** I like the competition analysis summary and suggestions that Socialinsider provides. The accuracy of the numbers is wonderful, and it gives me a great support to plan my social media strategy and outperform the competition. I find it really helpful to understand the content bucket and approach each of my competitors is taking. Also, knowing what's performing better helps me rework my approach. It's one of the best for competitive analysis, and the initial setup was pretty easy. **What do you dislike about Socialinsider?** YouTube analytics can be improved. Many times, data is reflected as -, and the traffic source is important on YouTube as it's available readily to anyone without an account login. So, getting more insights on time, duration, traffic source, and age group from a competition perspective would be helpful. Socialinsider should try to fetch all possible platforms of a particular brand automatically instead of customers having to upload them one by one. This feature is available on RivalIQ. **What problems is Socialinsider solving and how is that benefiting you?** Socialinsider helps me understand competitors' content strategies and their effectiveness. It provides a clear view of my brand's position in the market, along with competition analysis summaries and accurate suggestions, making it a great support for planning my social media strategy. ### 5. A level of insight into competitor strategies that I haven't found in other tools **Rating:** 5.0/5.0 stars **Reviewed by:** Nessa v. | Client Service Director, Invention, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Socialinsider?** Its unparalleled accuracy and depth of competitive data. It provides a level of insight into competitor strategies that I haven't found in other tools, allowing me to make truly informed decisions **What do you dislike about Socialinsider?** While Socialinsider offers robust features, one aspect I find challenging is its credit management system, specifically regarding deleted accounts. If I delete a competitor account mid-month, the credits associated with that slot are not immediately freed up for use on a new account until the following billing cycle. This lack of flexibility can be frustrating when I need to quickly pivot my analysis or replace a competitor, as it effectively wastes a portion of my monthly allowance. **What problems is Socialinsider solving and how is that benefiting you?** It provides clear, data-backed insights into competitor strategies, allowing me to quickly identify trends, benchmark our performance accurately, and adapt our own content and engagement tactics to stay ahead. ### 6. User-Friendly Interface with Impressive Social Media Stats, But Needs Improved Alignment **Rating:** 3.5/5.0 stars **Reviewed by:** Martyn B. **Reviewed Date:** October 31, 2025 **What do you like best about Socialinsider?** I find Socialinsider's interface incredibly user-friendly and straightforward, which makes navigating and understanding statistics very easy. I really appreciate how the platform doesn't require a social account connection to access in-depth stats, which was a deciding factor for me. The customer support has been outstanding, extremely accommodating, kind, and helpful, which really convinced me to use Socialinsider over other platforms. The simplified and minimalistic design enhances ease of use, and setting up the platform was a breeze—it was very simple and straightforward. The statistics provided by Socialinsider, especially the in-depth insights into social media performance, such as estimated views and engagements per post, are exactly what I need for competitor analysis in my final year project. I appreciate how well updated the platform is and the detailed statistics it offers, which contribute significantly to my project requirements. **What do you dislike about Socialinsider?** I dislike how some statistics are not up to date and not aligned with Instagram, especially concerning the video views for IG reels, as their numbers sometimes do not match. **What problems is Socialinsider solving and how is that benefiting you?** Socialinsider solves the problem of acquiring social media statistics for competitor analysis effectively. Its user-friendly interface and detailed stats provide all needed insights without requiring a social account connection, enhancing my project work. ### 7. Easy access to valuable info **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Socialinsider?** I love the layout -- gathering the data from Meta is such a pain and difficult to navigate so it saves us a lot of time. It also makes presentations more appealing and easy to read. I like how we can set the comparison easily. My most utilized tool is campaign tracking. By tagging posts, we can see the effect from just select comms and it's really helpful. For organic content, this tool is very helpful. The Customer Support team has also been very helpful and prompt. **What do you dislike about Socialinsider?** I would like to be able to see all content included in the campaign details -- not just top 10. Since I'm usually aware of how much we post and where it would be nice to have other insights included in the campaign details that are not so obvious... that section doesn't feel useful. Also it would be nice to compare results from two campaigns. Also when looking at paid ads, I feel Meta still provides more insights. More details about who the ads were served to would be useful. **What problems is Socialinsider solving and how is that benefiting you?** Fast access to info and clear delivery ### 8. Great tool for social media performance tracking! **Rating:** 5.0/5.0 stars **Reviewed by:** Sinem I. | Brand Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Socialinsider?** I've been using this SaaS tool to track and analyze the performance of our social media accounts, and it's been a game-changer. The interface is very user-friendly, and it makes it easy to get clear, actionable insights without wasting time. I especially appreciate how intuitive the platform is—it has definitely helped speed up my daily workflows. Highly recommend it for marketing teams or anyone managing multiple social accounts! **What do you dislike about Socialinsider?** I'm generally satisfied with Socialinsider for the tasks I use it for. For my current needs, it does the job well. **What problems is Socialinsider solving and how is that benefiting you?** Socialinsider helps me quickly analyze the performance of our social media content across different platforms. It saves me time by consolidating key metrics in one place, making it easier to spot trends, understand what’s working, and report results to the team. This improves decision-making and boosts the efficiency of our content strategy. ### 9. Excellent learning experience for me **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra D. | Soy sociologa, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2025 **What do you like best about Socialinsider?** For me, the most useful aspect of the platform is the detailed analysis of profile performance. It allows you to evaluate essential metrics such as engagement rate, follower growth, posting frequency and type, among many other things. For me, as a researcher on the topic of influencers, this tool was essential; it helped me analyze new data easily and simply. I believe the greatest advantage of the platform (which I didn't find in other platforms) is its ability to perform deep and comparative analyses of social profiles over extended periods of time, in addition to having an intuitive and visually clear interface. **What do you dislike about Socialinsider?** More than a disadvantage, they are opportunities to continue growing as a platform. I could suggest delving even deeper into certain metrics for those of us who do research would be ideal, or having the possibility to create custom filters. But beyond that, it is a super complete and easy-to-use platform. Also, if you need help with something, there is always someone in the chat willing to help you; the customer service is excellent. **What problems is Socialinsider solving and how is that benefiting you?** The platform has allowed me to solve the problem of accessing reliable and detailed metrics on the performance of influencer profiles on Instagram over long periods of time (2 years). Most platforms only offer short analysis periods. This has been key to analyzing trends, comparing accounts, and supporting findings with real data within my research. Thanks to its simple interface and the wide variety of available indicators, I can work with precision and save time in the collection and organization of information. ### 10. Easy to navigate with clear, clean graphics **Rating:** 5.0/5.0 stars **Reviewed by:** Julie A. | Creative Committee Member, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Socialinsider?** It is easy to navigate and has clear graphics **What do you dislike about Socialinsider?** I would love more detailed content analysis by competitor **What problems is Socialinsider solving and how is that benefiting you?** social listening to monitor my clients performance against their competitors ### 11. Solid social analytics that save me hours **Rating:** 5.0/5.0 stars **Reviewed by:** Saleem E. | Digitl Marketing Department Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Socialinsider?** It pulls my IG, TikTok, Facebook, and YouTube numbers into one clean place and makes benchmarking super easy. I can stack our pages against competitors, see what content type wins (reels vs. photos), and spot best posting times without guesswork. The reports are the real time saver, one click to share a live link or export a neat PDF/PPT for the team. I also like the breakdowns by post, hashtags, and ER so I can explain “why” a post worked, not just the numbers. Setup was quick, the UI is friendly, and the data feels reliable. **What do you dislike about Socialinsider?** Stories data is limited by the platforms, so gaps happen. Reporting should be improved by KPIs. Exports are good, but I’d love a few more chart styles and a dark-mode option. Nothing major, just nice-to-have tweaks. **What problems is Socialinsider solving and how is that benefiting you?** Influencers mapping and vetting. ### 12. Deep, Easy-to-Understand Data with a Helpful Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Socialinsider?** Depth of data, easy to read and understand, helpfull team **What do you dislike about Socialinsider?** everything was great, I have no complaints **What problems is Socialinsider solving and how is that benefiting you?** needed 12months of data from social media accounts to make a decision about strategy and to see which accounts are performing better and why, and how people are engaging with deifferent types of posts ### 13. The interface is clean and well organized **Rating:** 5.0/5.0 stars **Reviewed by:** Aida B. | Seller, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Socialinsider?** The platform offers a user friendly dashboard, everything feels intuitive and accessible. The reporting feature is especially helpful. **What do you dislike about Socialinsider?** From what I've seen so far, there's nothing I'd point out as a downside. **What problems is Socialinsider solving and how is that benefiting you?** It was especially useful for comparing historical performance across timeframes, which helped me track content trends and audience engagement over months. I found it helpful in ability to analyze performance across different platforms side by side and how to adjust my content strategy accordingly. ### 14. Excellent for Social Media Monitoring and Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa S. | Marketing Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Socialinsider?** I like that I can monitor and analyze several social media accounts. **What do you dislike about Socialinsider?** It would be great if we could use SocialInsider to post on several social media platforms. **What problems is Socialinsider solving and how is that benefiting you?** Our social media analysis is more complete and accurate now. ### 15. Great Tool with Excellent Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Rik v. | Student E-commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Socialinsider?** I really like how detailed the analytics are—it gives me a clear picture of how my social media is performing. The reports are visually appealing and easy to understand, which saves me a lot of time. **What do you dislike about Socialinsider?** The pricing might be a bit high for smaller businesses **What problems is Socialinsider solving and how is that benefiting you?** A clear overview in a easy to use dashboard ### 16. The experience from using the application interface to the customer, everything has been phenomenal. **Rating:** 5.0/5.0 stars **Reviewed by:** Saim A. | Student/Data Analyst Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2025 **What do you like best about Socialinsider?** The ability to create projects and group the profiles **What do you dislike about Socialinsider?** There absolutely is no downside, the only recommendation would be to maybe extent the free trial to a month. **What problems is Socialinsider solving and how is that benefiting you?** It is helping me extract data from profiles using its API seamlessly which otherwise would be difficult. ### 17. Great for academic projects – easy to use and very supportive team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Socialinsider?** We used Socialinsider for a student project on political social media analysis. The platform is easy to use, offers great insights, and the team was super helpful in giving us academic access. Highly recommended! **What do you dislike about Socialinsider?** Honestly, there’s not much to complain about – for our academic use, the platform works really well. **What problems is Socialinsider solving and how is that benefiting you?** We needed to manually analyze social media activity from multiple political accounts across different platforms – which would have been extremely time-consuming. Socialinsider solved that by giving us access to cross-platform data, post history, and engagement metrics in one place. This saved us a lot of time and made our analysis much more consistent and professional. ### 18. Social Insider is a wonderful tool for tracking and comparing your social media engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent S. | Marketing Manager (DC), Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Socialinsider?** Its intuitive, you wont even need to setup dashboards. Everything is almost there! It's even better than brandwatch or other brands i tried for tracking at less than half the price. A pure Romanian beautiful technology! **What do you dislike about Socialinsider?** Very few, except getting used to it for first time. **What problems is Socialinsider solving and how is that benefiting you?** It helps me track engagement rate for my organisation versus the competitors out there. Its insanely easy to setup and go with it in just a few minutes. Its like Andrei already knew that we needed! ### 19. Good Tool for Social Media Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi k. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Socialinsider?** Benchmarking and content Pillars, we were understand what compititors were posting and whats working for them **What do you dislike about Socialinsider?** Limited number of swaps, limit to profile addtions and customer support is limited **What problems is Socialinsider solving and how is that benefiting you?** it helping us to understand the content of competiors ### 20. Reliable and we've been using them for years now **Rating:** 5.0/5.0 stars **Reviewed by:** suad a. | Senior Social Media, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2024 **What do you like best about Socialinsider?** Social Insider offers a user-friendly interface and responsive customer support, making it easy to navigate and analyze social media performance. The tool provides valuable insights and benchmarks for effective social media strategies. **What do you dislike about Socialinsider?** While Social Insider is excellent overall, it would benefit from adding a profile review metric to enhance its summary capabilities **What problems is Socialinsider solving and how is that benefiting you?** With Social Insider, managing the large, data-rich monthly reports for multiple clients becomes much faster and more efficient. ### 21. awesome analytical tool, loved it **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay R. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Socialinsider?** It's accurate analytics and comparision . **What do you dislike about Socialinsider?** Nothing . good to go website, one must try **What problems is Socialinsider solving and how is that benefiting you?** Using it for our business social media analytics. ### 22. It is a practical, interactive, and intuitive tool to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Socialinsider?** User support is fast and personalized, the tool integrates well with social media accounts, and it is easy to use. **What do you dislike about Socialinsider?** So far we are satisfied with the tool, later perhaps increase the number of social media accounts. **What problems is Socialinsider solving and how is that benefiting you?** We track campaigns on our social media with the tool, both internal and external. ### 23. This is the 4th year the company I work in uses Socialinsider **Rating:** 4.5/5.0 stars **Reviewed by:** Yara A. | Associate Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Socialinsider?** Socialinsider is a comprehensive social media management and monitoring tool that provides various enterprise-level options for your campaigns and the daily/monthly performance. Socialinsider tracks essential metrics like: Total impressions Total engagement Follower growth Engagement rate and reach on specific posts Audience demographics Hashtag performance And much more **What do you dislike about Socialinsider?** Nothing to be very honest. Nothing to be very honest. **What problems is Socialinsider solving and how is that benefiting you?** The tool itself helped me and my team know the performance of the social media profiles we are managing across all the important channels. ### 24. the best. **Rating:** 5.0/5.0 stars **Reviewed by:** Fatima A. | Marketing specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Socialinsider?** Easy to use, best customer services, good price. **What do you dislike about Socialinsider?** Actually nothing, it's easy to use, best customer services, good price. **What problems is Socialinsider solving and how is that benefiting you?** Social media data. ### 25. A great tool for everyday social media analytic **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Socialinsider?** Socialinsider comes from its in-depth social media analytics and easy-to-use interface, though I wish it offered more customization options for reports. The customer support is almost instant which made everyday usage a blast. Adding new profiles only required one clicks and the details are amazing. **What do you dislike about Socialinsider?** Slow loading sometimes along with a few in accurate numbers **What problems is Socialinsider solving and how is that benefiting you?** Social reporting and listening ### 26. Makes my Job as a Social Media Strategist Much Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Dorien M. | Social Media Marketing Consultant, Media Production, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Socialinsider?** I love that I can set up benchmarking sets to compare several competitor brands to my client, which is helpful for monitoring competitors as well as my clients progress. Socialinsider is a great tool for understanding industry trends! **What do you dislike about Socialinsider?** I haven't found a downside yet to using Socialinsider. It is a super useful tool to have in my backpocket. **What problems is Socialinsider solving and how is that benefiting you?** Socialinsider helps me prep for a discovery meeting with a prospect. I pop their socials and the socials of their competitors into Socialinsider and I look like a star when I present their current status quo and offer support on the areas that need help! I also use it to conduct competitor analysis as part of an overall yearly social media strategy for my each of my clients. ### 27. Good applicatiion that helps with Instagram Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Socialinsider?** The Customer support was very professional and Quick in Response They also solve the problems very quick , The files that I can download from the insight is very easy to read. Comparing Between few Pages is a feature that does not exist in many of the places. **What do you dislike about Socialinsider?** Maybe the Price But One should not forget that to keep this Quality with Customer service and for the Technical team that check if everything is ok . Is not so cheap so you get exactly what you are paying for **What problems is Socialinsider solving and how is that benefiting you?** it is providing me insights of few Hundred posts just with one click which makes my life easier ### 28. Social Insider Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Socialinsider?** It's easy to use and the customer support is fast to respond **What do you dislike about Socialinsider?** Nothing, everything is good. Keep up the good work **What problems is Socialinsider solving and how is that benefiting you?** To see insight and the social media analytics ### 29. Great Tool by a Great team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Socialinsider?** - Easy hook-up and access - Easy to use interface and results display, ensuring anyone from Juniors to C-suite can understand the analysis and derive insights - Great platform support across the board - Support team are INCREDIBLY supportive, with timely responses and accommodations made to ensure your experience with the platform is as optimal as possible. Honestly, one of the best support teams I've had the pleasure of dealing with, and a big reason the platform is great to work with. - Monthly payment plan - making the platform affordable for all team sizes **What do you dislike about Socialinsider?** - Powerpoint exports require some fiddling with, especially as not all KPIS are reported or reported in the most effective format - Auto-tagging development is not strong; definitely an area for improvement - Data can sometimes require speaking with the team to amend - there are occasional kinks where posts are appearing twice, or some engagement is not being accounted for - this isn't a common occurence and the team is incredibly supportive when it does happen, but it's definitely something to be mindful of **What problems is Socialinsider solving and how is that benefiting you?** Channel Benchmarking and analytics ### 30. Socialinsider is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2023 **What do you like best about Socialinsider?** It's extremely helpful for social media publishers and content creators like myself to do the deep analysis of trending content. I personally use it every day to get new ideas for my social accounts. It has given me many ideas by seeing what other content is performing well. Using this data, I've grown my social accounts millions of followers! I use it all the time for this purpose and it's very worth the money and quite affordable when you think of how fast you can grow using the tools it provides. **What do you dislike about Socialinsider?** There's no real downsides actually. It's super useful! The price is actually quite affordable too so I can't think of anything wrong with Socialinsider. I use it every day! **What problems is Socialinsider solving and how is that benefiting you?** It has helped me grow my social media channels millions of followers. I use it every day to analyse top performing content on the internet and get video ideas for my own channels. Using the data, I've created content that has gone viral over and over and it's helped me grow my channels and earn money as well! ### 31. Very intuitive app and user-friendly interface! **Rating:** 5.0/5.0 stars **Reviewed by:** Ovidiu C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Socialinsider?** It helped me and my team get a better and deeper understanding on how our social media efforts are performing. Before using Socialinsider, we used to spend tons of time each month to get our reports done. So the Reporting feature they have is a huge win for us - we’re saving a lot of hours! We can get reports for our own pages and plus, take a look at what our competitors are doing as well. A big plus is that I can work together with my team mates and assign ourselves different projects. **What do you dislike about Socialinsider?** The tool does exactly what I need so no dislikes from my side. **What problems is Socialinsider solving and how is that benefiting you?** Getting an overview of our social media strategy and also understand what our competitors are doing. ### 32. Great social listening tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Socialinsider?** Easy, fuss-free social listening tool. Customer service team is prompt in response too **What do you dislike about Socialinsider?** Not much. Metrics given has been accurate so far. **What problems is Socialinsider solving and how is that benefiting you?** Socialinsider helps to track social media metrics accurately and what I particularly like is the ability to track hashtag counts. It is useful when we were hosting a UGC contest that involves hashtag tracking ### 33. Experience **Rating:** 2.5/5.0 stars **Reviewed by:** Su Tar H. | Head Of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Socialinsider?** Really helpful for the social media reporting. **What do you dislike about Socialinsider?** subscribing rate is alittle bit expensive. **What problems is Socialinsider solving and how is that benefiting you?** saving time for calcuting the datas ### 34. Social Insider has been great in every way possible! **Rating:** 5.0/5.0 stars **Reviewed by:** Aleksi K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Socialinsider?** First of all customer service is always great and top-notch! Plus that available data and the look of the GUI is great! **What do you dislike about Socialinsider?** Did not know some of the limitations of for example swaps at first, but customer service has helped in regards of this! **What problems is Socialinsider solving and how is that benefiting you?** Competitor audits and own social media channel reporting. ### 35. Reliability + Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Sharan N. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Socialinsider?** As most content and digital natives will tell you, having a tool which is reliable month in, month out for insights on content and data for reports is of paramount importance. Even when we've needed urgent help with refreshing profile counts or enabling minor tweaks to get work done, they have been very prompt and helpful – all while being timezones away. **What do you dislike about Socialinsider?** What's not to like? I would refer them to all my colleagues and peers in the field if they needed a platform or tool in this space. **What problems is Socialinsider solving and how is that benefiting you?** Being able to sieve through content that works for clients or potential projects going back 12 months, providing data on the most salient formats for engagement, and even down to benchmarking within any particular industry. Most importantly, it saves us alot of time in generating insights and decision-making. ### 36. social insider is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Jin Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Socialinsider?** The account manager was very professional and enthusiastic and helped me solve many problems **What do you dislike about Socialinsider?** Everything about Social insider is great **What problems is Socialinsider solving and how is that benefiting you?** Use Socialinsider to measure and track TikTok data, TikTok campaign analytics, competitive insights, brand metrics, and evaluate marketing campaigns, and to help us get more information ### 37. SocialInsider made my work as a social media data analyst a lot simpler and faster. **Rating:** 5.0/5.0 stars **Reviewed by:** Jude Karlo G. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Socialinsider?** I like how socialinsider is easy to use and it provides the social media data that I need for my analysis. **What do you dislike about Socialinsider?** It's a bit pricey and I don't like that swapping profiles counts as a profile, and it takes a while to reset. **What problems is Socialinsider solving and how is that benefiting you?** It made identifying trends and changes in the social media pages that I am monitoring a lot easier since data is easily exportable in an organized manner ### 38. Functional and Unpretentious **Rating:** 5.0/5.0 stars **Reviewed by:** david k. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Socialinsider?** straight to the point data, no frills or excessive stuff, simple and raw. Great team/support. Super easy to implement, super easy to use, super easy to integrate. **What do you dislike about Socialinsider?** a tad expensive, and the UX is what it is, bare with it **What problems is Socialinsider solving and how is that benefiting you?** audit, white-lable audits, tracking, monitoring, KPIs, reporting ### 39. Amazing customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Abdullah A. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Socialinsider?** Fast, helpful and informative. I was testing the tool and had couple questions which were answered instantly! **What do you dislike about Socialinsider?** nothing really, so far it has been really good! **What problems is Socialinsider solving and how is that benefiting you?** tracking competitors performance with a generous back data, which were quite helpful for us to create trends and expectations! ### 40. Excellent onboarding and meaningful social media competitor analysis to help us save more lives! **Rating:** 4.0/5.0 stars **Reviewed by:** Nadia C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Socialinsider?** The onboarding process, ease and price of products. **What do you dislike about Socialinsider?** None, we are so happy with all elements. **What problems is Socialinsider solving and how is that benefiting you?** It is assisting us in finding new content areas that would assist us in finding new stem cell donors with greater ease and less cost. ### 41. Very good service, perfect customer care support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Socialinsider?** The tool is very clear, easy to use and complete **What do you dislike about Socialinsider?** I would like a more complete comparison table **What problems is Socialinsider solving and how is that benefiting you?** Conducting a full analysis of social media pages ### 42. Amazing support **Rating:** 5.0/5.0 stars **Reviewed by:** Jade A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Socialinsider?** I recently had the pleasure of engaging with Christiana (Account Manager). The engagement was professional and she went out of her way to provide an exceptional customer experience!! **What do you dislike about Socialinsider?** I've just started using the tool so none that I've come across. **What problems is Socialinsider solving and how is that benefiting you?** We have a requirement to do a Competitor Analysis when signing up new clients so that we can strategise how to best assist the client to make their business a success. ### 43. Great experience and a much better price than competitors! **Rating:** 5.0/5.0 stars **Reviewed by:** Alan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Socialinsider?** Socialinsider gives me the same tools than any other big social media management platform that I´ve used. It even has more features than the competitors. But what I like the most is the human customer service. Actual people are behind the computer! So refreshing! **What do you dislike about Socialinsider?** Not a lot of downsides, if I had to say something probably the difference in times. **What problems is Socialinsider solving and how is that benefiting you?** Analytics, reporting, decision making. ### 44. Perfect for our analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Leonardo I. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Socialinsider?** We use socialinsider for many years and their products are very useful for us. The customer support is fast and qualified! **What do you dislike about Socialinsider?** I can say nothing at all. It's great for our needs **What problems is Socialinsider solving and how is that benefiting you?** Every year we have to analyze the social profiles of universities. With socialinsider we are able to have a perfect overview for our needs, with a considerable saving of time ### 45. Very smooth experience **Rating:** 5.0/5.0 stars **Reviewed by:** Marie H. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Socialinsider?** For the report I was working on, I needed very specific data. I’ve asked for help in the chat and in just a few minutes, I received very valuable help. The Social Insider’s employee set up enterprise account literally in minutes and was very helpful during the process. Also, the dataset of competitor analysis I’ve got was exactly what I needed. **What do you dislike about Socialinsider?** I was nothing but satisfied. The tool did just what I needed. **What problems is Socialinsider solving and how is that benefiting you?** I needed an overview about client’s competitors. And got it. ### 46. Probably the most essential tool to build your SM strategy **Rating:** 5.0/5.0 stars **Reviewed by:** Natalia L. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Socialinsider?** The customer service is impeccable. You get your reports as soon as you buy your subscription and they are very complete, they have many useful insights, probably even information you didn't even know you needed! The reports are well organised and clear. **What do you dislike about Socialinsider?** So far I have not found something I dislike about the platform, the reports or the data. Only a recommendation: if you need urgent help make sure to reach out during the morning to get immediate help by the customer service team. **What problems is Socialinsider solving and how is that benefiting you?** I'm currently building a social media strategy from scratch and I need to know how my competitors are positioned on the different SM platforms. Social Insider helped me with that in record time! ### 47. I've been using this platform for 2 years so far and as a marketeer I personally love it **Rating:** 5.0/5.0 stars **Reviewed by:** Mariana A. | Digital Marketing Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Socialinsider?** I love how they keep upgrading it by enhancing the features and the reports extracted **What do you dislike about Socialinsider?** I like everything about it, there are no drawbacks for using it **What problems is Socialinsider solving and how is that benefiting you?** There are no problems, because whenever i need any kind of help the their online chatbot is always there to help. ### 48. Gives u the info u need for the accounts you handle & their customer service team are very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Yara A. | Associate SM Director, Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2023 **What do you like best about Socialinsider?** SI keeps having nice updates to add your monthly reports and their customer service team are nice and helpful **What do you dislike about Socialinsider?** I would hope for SI to add IG stories analysis + Paid ads analysis as well + Tiktok analysis **What problems is Socialinsider solving and how is that benefiting you?** I am always up to date with my accounts perforamance ### 49. I've tried a lot of tools over the years! **Rating:** 4.0/5.0 stars **Reviewed by:** Gemma S. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Socialinsider?** I have tried a lot of tools, social insider, for me is the best mix of benchmarking, clear dashboards and reporting. It has everything I need to show the value of the work we are doing to increase engagement with our brand, inform our strategy and provide valuable insight for our business. **What do you dislike about Socialinsider?** The reporting was not very strong, but the update really helped with that. **What problems is Socialinsider solving and how is that benefiting you?** Enabling us to show the value of social media, gaining visibility on our competitors strategy and performance, allowing us to clearly benchmark ourselves. ### 50. socialinsider is a very good tool for social media managers, business and researchers **Rating:** 5.0/5.0 stars **Reviewed by:** Charunayan Kamath R 2. | Teaching and Research Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2022 **What do you like best about Socialinsider?** Convenient, easy to use and access to social media analytics of different platforms across sectors **What do you dislike about Socialinsider?** what's not to like? data good, downloadable formats good, profiles across sectors goooood (FRIENDS reference) **What problems is Socialinsider solving and how is that benefiting you?** Socialinsider brings together social media data of many platforms together in one place and we can download it in many formats like PDF,CSV,XLS AND PPT ## Socialinsider Discussions - [What is social media analytics?](https://www.g2.com/discussions/socialinsider-what-is-social-media-analytics) - 1 comment - [Is social insider free?](https://www.g2.com/discussions/is-social-insider-free) - 1 comment - [View Socialinsider pricing details and edition comparison](https://www.g2.com/products/socialinsider/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+05%3A50%3A40+-0500&secure%5Bsession_id%5D=d9c7aa56-5b1a-499f-ad75-4c18ade37597&secure%5Btoken%5D=319a698b9c551dca9fad4e623e7ae606e169cbe338a152a3bccf98124dc71778&format=llm_user) ## Socialinsider Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Decision Making ## Top Socialinsider Alternatives - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - 4.4/5.0 (6,370 reviews) - [Hootsuite](https://www.g2.com/products/hootsuite/reviews) - 4.3/5.0 (7,167 reviews) - [Agorapulse](https://www.g2.com/products/agorapulse/reviews) - 4.5/5.0 (943 reviews)