# Sendbird Reviews **Vendor:** Sendbird **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.6/5.0 **Total Reviews:** 124 ## About Sendbird Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution enables businesses to engage with customers across various channels while ensuring that human agents remain available for more complex inquiries. By leveraging AI technology, Sendbird empowers enterprises to proactively communicate with their customers, fostering deeper connections and driving customer satisfaction. Primarily targeting enterprises aiming to improve their customer service and sales processes, Sendbird serves a diverse range of industries, including e-commerce, finance, and telecommunications. The platform is particularly beneficial for organizations that manage a high volume of customer interactions and require efficient handling of these conversations. By automating routine inquiries and interactions, businesses can allocate their human resources to more intricate issues, ultimately optimizing operational efficiency and enhancing overall service quality. One of the standout features of Sendbird is its seamless integration with existing communication channels, allowing businesses to maintain a consistent presence across platforms. This omnichannel approach ensures that customers can reach out for support or sales inquiries through their preferred medium, whether it be chat, email, or social media. Additionally, Sendbird's AI capabilities enable the platform to initiate proactive business messages, re-engaging customers and enhancing their overall experience. This proactive communication not only addresses customer needs but also anticipates them, leading to increased satisfaction and loyalty. The platform's robust communication APIs further differentiate Sendbird from other solutions in the market. These APIs are designed to be scalable and adaptable, allowing businesses to create customized AI agents that cater to their specific requirements. This flexibility enables organizations to develop tailored solutions that resonate with their target audience, ensuring that customer interactions are both meaningful and effective. Moreover, Sendbird's award-winning design underscores its commitment to delivering high-quality communication experiences that prioritize user engagement. Sendbird effectively combines advanced AI technology with a comprehensive communication framework, setting itself apart in the realm of customer engagement solutions. By automating routine tasks and enabling proactive outreach, the platform enhances customer interactions while supporting businesses in achieving their operational goals. With its focus on maintaining human involvement for complex inquiries, Sendbird strikes a balance between efficiency and personalization, making it a valuable tool for enterprises looking to elevate their customer experience. ## Sendbird Pros & Cons **What users like:** - Users value the **ease of use** of Sendbird, finding it simple to implement and integrate for effective customer interaction. (47 reviews) - Users appreciate the **prompt and excellent customer support** from Sendbird, aiding seamless integration and reliable communication. (31 reviews) - Users value the **robust features** of Sendbird, enhancing real-time communication and customer engagement effectively. (26 reviews) - Users value the **easy integrations** of Sendbird, appreciating its reliability and solid chat infrastructure. (21 reviews) - Users appreciate the **easy setup** of Sendbird, making integration into existing systems smooth and efficient. (20 reviews) - Users value Sendbird's **easy integration** process and robust support, enhancing their overall messaging experience seamlessly. (20 reviews) - Efficiency (16 reviews) - Users value Sendbird for its **helpful support and quick implementations** , enhancing their chat functionality and user experience. (16 reviews) - Users appreciate the **user-friendly chat functionality** of Sendbird, highlighting its ease of use and reliability. (15 reviews) - Reliability (14 reviews) **What users dislike:** - Users find Sendbird's pricing **excessively high** , which strains budgets, especially for startups and experimental stages. (18 reviews) - Users find the **learning curve challenging** , particularly for advanced features that require additional time and effort. (10 reviews) - Users find the **cost to be high** , making it challenging for startups and complicating plan selection. (9 reviews) - Users find the **cost limitations** of Sendbird challenging, impacting their ability to justify long-term investment. (7 reviews) - Users find the **difficult setup** and overwhelming documentation of Sendbird challenging, particularly for new users. (7 reviews) - Integration Issues (7 reviews) - Users struggle with the **steep learning curve** of Sendbird, especially around message threading and moderation APIs. (7 reviews) - Complexity (5 reviews) - Complex Setup (5 reviews) - Integration Difficulty (5 reviews) ## Sendbird Reviews ### 1. Sendbird API Makes Data Export Easy for Analysts **Rating:** 4.5/5.0 stars **Reviewed by:** James C. | Web Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Sendbird?** I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to export data from Sendbird for one of my clients. Sendbird has also integrated smoothly with my client's platform and feels like a cohesive part of the offering rather than a bolt-on. It has proven reliable across a number of websites. Finally the moderation tools are comprehensive and straightforward to use. **What do you dislike about Sendbird?** Sendbird is an enterprise solution and the pricing reflects this. Features are bundled into different packages, so you may need to upgrade your subscription to get a particular feature. Advanced analytics, for example, is only available in the Pro package and above. This means that cost depends not only on usage but also on desired feature set. **What problems is Sendbird solving and how is that benefiting you?** Sendbird has enabled my client to integrate both group and one-to-one chat facilities into its platform, for the benefit of platform users. From my personal perspective as an analyst, Sendbird has enabled me to export the data I require via its well documented and powerful API. ### 2. Effortless Integration and Enhanced Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Robert H. | Student Experience Team Member, Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2025 **What do you like best about Sendbird?** The layout and the ease with which it can be tailored towards a company's specific needs. We are student accommodation and use the system to monitor 7 buildings across Edinburgh for our area. This allows us to support customers in an incredibly timely fashion, and also ensure we do not miss any requests from our customers over time. We were able to switch from our old system to Sendbird effortlessly and easily integrate it into our daily work routine. As a result we are supporting customers in more depth on a more frequent basis. **What do you dislike about Sendbird?** It's not Sendbird's fault, but it is another messaging platform in a very saturated service area, so it makes it difficult to promote sometimes. **What problems is Sendbird solving and how is that benefiting you?** It's allowing us to see what customers really think of the support we offer them, as they are talking amongst themselves about the level of support they receive AND how they feel about it. ### 3. Ease of Use and Effortless Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Sergio B. | Courier Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Sendbird?** I have been using Sendbird to communicate with various work teams and manage the reception of tickets from our delivery fleet. From the beginning, I noticed its great potential and ability to resolve conflicts. Compared to Slack, which we used before, Sendbird is much less problematic. I appreciate the simplicity and intuitiveness of its setup and use, which makes it accessible from the start. The ability to transfer tickets between users is especially useful, as it allows for more specific responses. Additionally, Sendbird makes it easy to stay in touch with the fleet and the Live Ops department, allowing me to receive only important messages and manage efficiently. The instant messages and groups within Sendbird are features that I really highlight. For these reasons, I would definitely consider acquiring Sendbird again thanks to its ease of setup and use. **What do you dislike about Sendbird?** I don't like that if you have a proactive chat, Sendbird doesn't allow you to close it unless you provide a reason. **What problems is Sendbird solving and how is that benefiting you?** I use Sendbird to stay in touch with various teams and better manage tickets. The ease of configuration, intuitive use, and ticket transfer improve our communication and efficiency. ### 4. Outstanding Technology, Service, and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jonah H. H. | User, Developer, and Contributor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2025 **What do you like best about Sendbird?** I've built two implementations on top of Sendbird and never encountered an issue with their service or technology, which handles hundreds of thousands of users per day. Every time I've needed to consult their documentation, I've found it to be flawless and with great examples. They provide downloadable demo code for most of their features, which makes it easy to build on top of. Their team has been fully responsive to new feature requests and/or ideas - all the way up to their CEO! **What do you dislike about Sendbird?** I have seen no downsides other than some features have not yet made it to all client libraries. **What problems is Sendbird solving and how is that benefiting you?** We utilize Sendbird as both a communication platform between users and coaches, as well as users and chatbots. We have built and deployed two different chatbots on top of it, which work perfectly in our mobile applications. ### 5. Mobile Developer - Android **Rating:** 5.0/5.0 stars **Reviewed by:** Sumit T. | Android Developer, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Sendbird?** Ease of integration: The documentation is very easy to follow and states clearly most of the information required. Customizations : The sdk has options to override UI and actions for the chat interface. This makes it easy to build the feature following a different design. Engineering Support : The team is very supportive and they are always ready to make sure that any queries are resolved. **What do you dislike about Sendbird?** Although the dashboard has enough information required, one of the improvements from the mobile development perspective I can think of is the possibility to include more platform-specific(ios, android, web) information. **What problems is Sendbird solving and how is that benefiting you?** Problem : Creating a chat feature for mobile and web users Benefit : Easy to integrate without putting a lot of efforts into developing an end-to-end (front end + back end) chat product ### 6. Seamless Integration with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Adeel K. **Reviewed Date:** November 12, 2025 **What do you like best about Sendbird?** I love how seamlessly Sendbird integrates with all of our customer-facing apps, making it a cohesive part of our communication infrastructure. Its ability to accommodate continuous improvements and expose new APIs to meet our evolving customer needs is incredibly valuable, as it allows us to customize chat features to suit our clients' requirements efficiently. The support team at Sendbird is another highlight; they are very helpful in providing new solutions, ensuring that our operations can adapt to increasing complexity as our user base expands. The initial setup process was reportedly easy, which is a significant advantage for getting the system up and running without hassle. **What do you dislike about Sendbird?** I sometimes encounter issues with Sendbird where chats are not sent, and notifications are not triggered. This is a major concern because losing customer chats is a significant issue, even though it's reported by only a few users. To address these problems effectively, it would be beneficial to have trails or logs for all chats sent and received so that troubleshooting can be more straightforward. **What problems is Sendbird solving and how is that benefiting you?** I use Sendbird for secure communications and custom chats, benefiting from seamless integration and API improvements to meet client needs as user complexity increases. ### 7. Effortless Chat Communication with Excellent Notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Saurabh S. **Reviewed Date:** November 17, 2025 **What do you like best about Sendbird?** I find Sendbird incredibly valuable for its message notifications, which work seamlessly in both online and offline modes. This feature ensures that users can stay informed about their messages regardless of their connection status, making communication reliable and convenient. Additionally, the ability for users to get notified by name or message enhances the personalized experience of using the platform, ensuring important communications are never missed. I also appreciate how easy the initial setup of Sendbird was, which made integrating it into our operations straightforward and hassle-free. Its simplicity and effectiveness in handling chat communications make it a product that I highly recommend, as evidenced by my perfect score of 10 out of 10 in recommendations. **What do you dislike about Sendbird?** Nothing **What problems is Sendbird solving and how is that benefiting you?** I use Sendbird for chat communication, benefiting from features like seen message notifications in online and offline modes, ensuring users are always notified by name and message. ### 8. Highly Recommend for Seamless Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Mike A. **Reviewed Date:** October 29, 2025 **What do you like best about Sendbird?** I appreciate how Sendbird's platform significantly enhances our secure messaging capabilities, allowing us to scale communications efficiently. The implementation process was smooth, thanks to a very supportive customer success team that provided all necessary documentation and assistance. This eased the integration of Sendbird into our existing infrastructure. Furthermore, Sendbird's feature set is robust and versatile, including useful tools like software development toolkits and the ability to leverage emojis, which were instrumental in the seamless implementation of solutions. I also value Sendbird's commitment to innovation and their proactive sales and customer support teams who are always ready to assist with questions and needs. Their dedication to evolving the platform continuously helps us address current and potential future use cases. This combination of support, features, and innovative drive makes Sendbird a compelling choice for us. I'm highly likely to recommend Sendbird to others, supported by a perfect likelihood score of 10 out of 10. **What do you dislike about Sendbird?** I find that integrating Sendbird with other communication channels, such as SMS, could be more streamlined and easier. **What problems is Sendbird solving and how is that benefiting you?** Sendbird enables us to scale secure messaging, reducing implementation time for communication features. ### 9. Rock-Solid Stability and Support—Sendbird Delivers Year After Year **Rating:** 5.0/5.0 stars **Reviewed by:** Becky Ying Z. | Director of Finance and Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Sendbird?** The sendbird functions is very stable. We have been using it for 7 years, and we have honestly spent very little time fixing or maintaining it since launch. The pricing stays the same for 8 years, which is a big help for us. And this year, we had to deal with a terrible financial situation, which required massive expense-cutting. Sendbird's CS team helped us find a solution we could continue using, with some cost savings. Really appreciate everything. **What do you dislike about Sendbird?** I don't have any negative experience with Sendbird :) **What problems is Sendbird solving and how is that benefiting you?** We built up an internal msg platform within our product and Sendbird helped us to build that solution, and the product works very well. ### 10. Seamless, Scalable Chat Solution with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Sendbird?** Sendbird is super reliable on production. I love how it can handle the scale we see at Zepto seamlessly. It also offers all the chat features we need to support 150k support chats between our end customers and AI or human agents daily. I also love the ease of implementation and the support team helping us out so promptly whenever needed. **What do you dislike about Sendbird?** Honestly, there is nothing that comes to mind **What problems is Sendbird solving and how is that benefiting you?** Sendbird is the chat infrastructure for 150k customer support chats today - this really helps us reliably offer support to millions of our users monthly and takes away the complexity of building and maintaining the end to end chat suite inhouse. We also leverage Sendbird for sending push notifications when a customer on a chat goes inactive aiming to improve our first time resolution rate. ### 11. Reliable out of the box chat solution with easy support and friendly pricing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Sendbird?** Sendbird makes it easy to deliver a complete in-app chat experience. Many features that would be effort intensive to build are available out of the box. This has helped our users connect with each other seamlessly, as we operate a two sided marketplace where users often need to coordinate with one another. The support team is another standout. They’re quick to debug issues, suggest code improvements, and guide us on stability and scalability best practices. We’ve also found the commercials flexible, which is a big plus for a startup like ours. We can scale usage as the business grows without being locked into rigid pricing. Overall, the big plus points are: simple integration, stable SDKs, and strong feature set. **What do you dislike about Sendbird?** While the solution is solid, our team needs to stay vigilant. The occasional monitoring and upgrades are important to keep everything running smoothly. Documentation cannot cover everything in a real-world implementation scenario for a unique business like ours, and certain edge cases require extra care. It’s not a dealbreaker, but we have to be proactive in keeping the integration healthy, and perhaps also have a developer who is fluent with the integration and can step in for quick resolution when required. **What problems is Sendbird solving and how is that benefiting you?** Sendbird solves the challenge of othewise building and maintaining a reliable in-app chat at scale. Instead of us spending technical bandwidth on building and maintaining a messaging layer from scratch, we were able to divert that towards building core product differentiators - while we rely on Sendbird for messaging as they've proven themselves and perfected this over the years. ### 12. Simple, Detailed, and Always Ready for Reports **Rating:** 4.5/5.0 stars **Reviewed by:** ramadan a. | Contact Center Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Sendbird?** It is simple, deep in details, always ready for reports. I'm using daily and I can depend on it. We support our customers 24/7 via this web app. We can filter employees according to the business needs. With simple clicks, we divide roles and tasks are done. **What do you dislike about Sendbird?** AI section will be empowering however machine learning is developing all over the world. **What problems is Sendbird solving and how is that benefiting you?** We added BOT to reply our customers with simple inquiries and general queries. It allows to identify registered or anonymous user. ### 13. My review from G2 **Rating:** 5.0/5.0 stars **Reviewed by:** Yeremy G. | Level 2 Escalation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Sendbird?** What I like best about Sendbird is that it made things really easy for me to integrate and use. The real-time messaging feels smooth, and I enjoy how features like read receipts and typing indicators make conversations feel more natural. It helps me focus on building a better experience without stressing about the technical side. **What do you dislike about Sendbird?** What I dislike about Sendbird is that sometimes the documentation can feel a bit overwhelming, and a few advanced features take extra time to figure out. It would be nice if the setup for those was a little more straightforward. **What problems is Sendbird solving and how is that benefiting you?** Sendbird is solving the problem of building reliable, real-time messaging without having to create everything from scratch. For me, that means I can add chat features quickly and confidently, ensuring smooth conversations for users while saving a lot of development time and effort. ### 14. Reliable messaging infrastructure that scales with our growing church community platform **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan W. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2025 **What do you like best about Sendbird?** Sendbird has been instrumental in powering our church community messaging features across our mobile and web platforms. What stands out most is their API reliability - we've experienced minimal downtime, which is crucial when serving 17,000+ ministries globally. The platform handles our diverse messaging needs seamlessly, from one-on-one conversations to group discussions within church communities. Their developer documentation is comprehensive and makes integration straightforward, even for complex use cases like our church group messaging features. The scalability has been impressive - as we've grown our user base, Sendbird has consistently handled increased message volume without performance degradation. Their real-time capabilities ensure our church members can communicate effectively, which is essential for building strong community connections. **What do you dislike about Sendbird?** While Sendbird is generally excellent, there are a few areas for improvement. The dashboard analytics could be more granular - we'd benefit from deeper insights into message engagement patterns specific to our church community use cases. The pricing structure, while reasonable, can become complex when scaling across multiple products and user tiers. More predictable pricing for projected growth would be helpful for long-term planning. **What problems is Sendbird solving and how is that benefiting you?** Sendbird eliminates the need to build real-time messaging infrastructure from scratch, which would have taken our team 6-12 months. Instead, we launched robust community messaging features in weeks across our mobile apps, web platform, and TV apps. The biggest benefits are reliable message delivery for critical church communications (livestream chats, prayer requests, event coordination) and automatic scaling during high-traffic periods. Built-in moderation tools also help maintain family-friendly community standards. This lets our engineering team focus on church-specific features rather than reinventing commodity messaging functionality. ### 15. Effortless Integration and Rich Features **Rating:** 5.0/5.0 stars **Reviewed by:** Nick R. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Sendbird?** Simple to integrate into our platform. Reliable, and feature-rich. It's simple to get started. Support is always punctual and clear. **What do you dislike about Sendbird?** It would be great if there was a pay-as-you-go plan, as our usage varies over the months given our industry. **What problems is Sendbird solving and how is that benefiting you?** We use sendbird as the backbone to our event chat needs across our attendee event apps at gther. Sendbird's API is flexible, and the system is extremely reliable. ### 16. Effortless Group Management and Bulk Messaging Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Sabrin H. | Student Experience Team Member, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2025 **What do you like best about Sendbird?** Its very easy to manage various chat groups and send bulk messages across groups. Its very convenient and easy to use, and also easy to learn how to use. **What do you dislike about Sendbird?** Can't find anything I dislike about Sendbird, the software is very well made and easy to understand. **What problems is Sendbird solving and how is that benefiting you?** Sending communications to our clients, and it is benefitting us due to how efficient it is to send bulk messages ### 17. Effortless Message Management Across Client Groups **Rating:** 5.0/5.0 stars **Reviewed by:** Flor M. | Customer Success Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Sendbird?** What i really like about Sendbird is the easiness to manage and identify different messages from different groups of client. **What do you dislike about Sendbird?** I think it would help if Sendbird is going to be more visually appealing. **What problems is Sendbird solving and how is that benefiting you?** The ability to communicate with different clients from our website. ### 18. Effortless Real-Time Chat Integration with Sendbird **Rating:** 5.0/5.0 stars **Reviewed by:** Luzuko D. | Courier operator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Sendbird?** Sendbird is a comprehensive communications platform that makes it easy to use to integrate real-time chat features. With this tool, I can build and manage my own communication chats efficiently and ensure high quality in every chat I work on using Sendbird. **What do you dislike about Sendbird?** So far, I am still enjoying Senbird and recommending my friends to start using it. **What problems is Sendbird solving and how is that benefiting you?** Sendbird solves complex communication challenges for businesses by providing a comprehensive platform for integrating real-time chat, voice, and video into applications. For customers of those businesses, this translates to a faster, more engaging, and more efficient user experience ### 19. Outstanding Chat Features That Work Even on Low Internet **Rating:** 4.5/5.0 stars **Reviewed by:** Hassaan S. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Sendbird?** It's features, specifically chat features. It works so well even on low internet **What do you dislike about Sendbird?** Pricing is too high for chat. It adds an extra amount to our budget **What problems is Sendbird solving and how is that benefiting you?** I have added it to enable chat on my product and It's helping my customers to interact easily. ### 20. Sendbird is changing the way we communicate with our customers **Rating:** 4.5/5.0 stars **Reviewed by:** Kirby M. | Therapist Enrollment Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Sendbird?** Ability to easily and effectively communicate with my customers and transfer tickets throughout different teams internally **What do you dislike about Sendbird?** Notes can be seen to customers when it should be internal **What problems is Sendbird solving and how is that benefiting you?** Sendbird is allowing me to live chat with customers to help resolve any issues that they are encountering and help communications between different internal teams ### 21. Easy Integration and Reliable, But Advanced Features and Pricing Could Improve **Rating:** 4.5/5.0 stars **Reviewed by:** Tal B. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Sendbird?** It’s easy to integrate, reliable, and provides a solid chat infrastructure with good documentation and support **What do you dislike about Sendbird?** Some advanced features require additional setup, and the pricing can be high for growing apps. **What problems is Sendbird solving and how is that benefiting you?** It helps us provide reliable in-app messaging without building everything from scratch. It improves user engagement and communication efficiency. ### 22. The proactive and fast technical support is impressive. **Rating:** 5.0/5.0 stars **Reviewed by:** Grey Oh (오홍석) . | Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Sendbird?** Active and fast support Even if it wasn't the top priority, I was able to receive a response within a few hours. **What do you dislike about Sendbird?** Sometimes there were instances where there was content not in the Docs or the actual situation was different from what was in the Docs. **What problems is Sendbird solving and how is that benefiting you?** We were able to solve the inconvenience of having to make or receive calls when consulting with agents about properties. We achieved the result of increasing the conversion rate of inquiries. ### 23. Great experience working with the Sendbird team **Rating:** 5.0/5.0 stars **Reviewed by:** Yash W. | Senior Product Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Sendbird?** Sendbird is convenient to use. They have a very responsive support team who addresses the questions and get back with answers quickly. The experience continues to be a posivitive experience over the past year. All the feedback shared are addressed and some large changes are also incorporated. **What do you dislike about Sendbird?** The analytics capabilites are improving after regular discussions with them. **What problems is Sendbird solving and how is that benefiting you?** Helped enabled a direct channel for interaction with customers and helps us fulfil customers needs better. Experience and feedback from customers has been positive ### 24. Fast, Automated, and Intuitive—Sendbird Delivers Seamless Performance **Rating:** 5.0/5.0 stars **Reviewed by:** JuliA K. | Live ops consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2025 **What do you like best about Sendbird?** Ability to work on an automated and fast system **What do you dislike about Sendbird?** So far, I have no complaints. Sendbird is fast and intuitive. **What problems is Sendbird solving and how is that benefiting you?** It solves problems related to quick responses, which is helpful because I don't have to worry about errors or slow performance. ### 25. It becomes easy for me to have a communication channel between me and my customers. **Rating:** 4.5/5.0 stars **Reviewed by:** Munam N. | Engineering Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Sendbird?** 1. Robustness 2. Efficiency 3. Easy to Use **What do you dislike about Sendbird?** 1. High Pricing 2. Nothing else, everything is fine **What problems is Sendbird solving and how is that benefiting you?** Ease of communication among the my customers. ### 26. Amazing experience for our software platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Sendbird?** We've been using Sendbird at Stacked to power real-time chat between creators and fans. The SDKs are reliable, the documentation is clear, and the integration process was seamless. We were able to go live quickly without needing to build messaging infrastructure from scratch. Their support team is also super responsive and helpful. **What do you dislike about Sendbird?** The biggest challenge we faced was the learning curve around message threading and moderation APIs. It took some time to fully optimize for our unique UX needs. The pricing can also get steep as usage scales, so budget planning is important. **What problems is Sendbird solving and how is that benefiting you?** Sendbird helps us deliver seamless real-time communication between fans and creators on our platform. Instead of spending months building and scaling our own chat infrastructure, we were able to integrate Sendbird quickly and focus on building user-facing features. It’s significantly reduced our time to market and enabled high engagement through features like message delivery status and moderation tools. ### 27. Umed Tojidinov, company name -justeattakeaway **Rating:** 5.0/5.0 stars **Reviewed by:** Umed T. | junior Live-ops, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Sendbird?** easy dealing with app ,simple to be used by a courier and live-ops,a lot of features **What do you dislike about Sendbird?** nothing so far ,works smoothly satisfied **What problems is Sendbird solving and how is that benefiting you?** easy to use,assisting couriers ### 28. Robust Real-Time Messaging Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel G. | Senior eLearning developer | Instructional designer | Storyline developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Sendbird?** Sendbird makes integrating real-time chat / messaging functionality remarkably smooth. Their SDKs for mobile and web are well-documented and flexible, letting us get up-and-running fairly quickly. **What do you dislike about Sendbird?** There is a learning curve. While the basics are straightforward, more advanced features (custom UI, complex moderation rules, scaling channels) require more effort and sometimes more engineering / front-end work. **What problems is Sendbird solving and how is that benefiting you?** It removes the heavy lift of building real-time messaging from scratch. We didn’t have to build our own server infra or worry about reliable delivery across devices. ### 29. Easy Chat SDK Setup, But Pricing Too High for Startups **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Sendbird?** the product guide (SDK) for the chat feature is realtivly simple to install **What do you dislike about Sendbird?** the price points! the minimum plan is $399 - when using for a start up with no user or at an experimental stage, the fees add up - there should be a cheaper plan. **What problems is Sendbird solving and how is that benefiting you?** allows users to chat with each other with all the basic features you would expect ### 30. Simplified Business Communication Without Complaints with Sendbird **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Sendbird?** It greatly facilitates communication between the different departments of the company, making the exchange of information much easier. **What do you dislike about Sendbird?** I have no complaints about Sendbird. It has done everything very well so far. **What problems is Sendbird solving and how is that benefiting you?** I haven't had any problems with Sendbird, it has always worked quite well for me. It is very comprehensive and its use actually becomes quite easy. ### 31. Sendbird review **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul K. | Software Development Engineer-2, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Sendbird?** The best thing that i liked about sendbird is their support team, one time i had issue with API Authentication where signature mismatch was happening in my service, I reached out to support and got query resolved within an hour. **What do you dislike about Sendbird?** In my service i sometimes see issues with sendbird API where they are not working appropriately sometimes. **What problems is Sendbird solving and how is that benefiting you?** We are using Sendbird for multiple purposes, we are using it as one one chat platform and also we have integrated it to support AI chat as well. ### 32. Reliable chat solution for Mobile games **Rating:** 5.0/5.0 stars **Reviewed by:** Ramakrishna S. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Sendbird?** While I was on a look out for a quick and robust, in-game chat solution, I stumbled upon Sendbird and it turned out to be a great solution for the release of a major new feature in our game Mini Football. The in-game chat and resource exchange has enhanced player engagement. The platform’s real-time messaging is reliable, which is essential for keeping players connected and collaborate. **What do you dislike about Sendbird?** The documentation could be more comprehensive to help streamline setup for specific gaming needs, but overall, the support team has been responsive and helpful in addressing issues. This is based on my experience during the phase of integration. **What problems is Sendbird solving and how is that benefiting you?** - In-game live chat service - helped in engaging players to build teams and collaborate within their team, in my game Mini Football. ### 33. Enjoyable, Easy Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2025 **What do you like best about Sendbird?** Easy to use and navigate, makes connections with members a breeze. AI functions assist in making sure communication is always clear and transferred to other applications without concern of misinterpretation **What do you dislike about Sendbird?** Occassional Hiccups in # attachments, Refresh page overnight has been inconsistent. Rely heavily on the "automatic refresh" - every 3 seconds. Noticed at times, small black box will pop up on bottom left corner saying to refresh entire page if I want an accurate update but refresh function will look like it is still actively refreshing. Therefore, if you miss this black box prompt, you will believe your messages are refreshing and you will miss current chats. **What problems is Sendbird solving and how is that benefiting you?** Creating strong reliable relationships with members ### 34. Real-time data is a strength, but it would be better if usage tracking were more intuitive. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Sendbird?** I think it is a platform that stays true to the essence when it comes to implementing communication features between users. Although the billing method based on usage counted by numbers may seem somewhat rigid, I believe the flexible operational policies that can sufficiently offset this aspect are a significant strength. **What do you dislike about Sendbird?** I think it would be nice if usage management could be done more intuitively. Although the process of viewing usage on the screen involves handling real-time data, which can be somewhat challenging, I think the process of finding the desired data is somewhat difficult. **What problems is Sendbird solving and how is that benefiting you?** I believe that communication between users within the platform is the key to the process of leading to actual transactions offline, and I am in charge of this 'communication between users' part. ### 35. Easy customer interaction but could be a better user interface from our end **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2025 **What do you like best about Sendbird?** Easy to interact with customers with various features **What do you dislike about Sendbird?** User interface from our end not very friendly **What problems is Sendbird solving and how is that benefiting you?** user interface a bit hostile ### 36. Simple and easy to integrate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Sendbird?** 1. The documentation is very thorough and support team is always there to help. 2. Easy to implement and integrate. And very easy to use. **What do you dislike about Sendbird?** There's not much to dislike about it so far. But I would say may be pricing compared to other providers. **What problems is Sendbird solving and how is that benefiting you?** It is solving the chat between users. ### 37. Sendbird Review **Rating:** 5.0/5.0 stars **Reviewed by:** Brunilda H. | Student Experience Team Member, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Sendbird?** It is a really good way to communicate and connect with our residents in order to be present with our residents. We're able to offer 24 hours customer support to our residents too. **What do you dislike about Sendbird?** There is nothing I dislike about Sendbird at the moment **What problems is Sendbird solving and how is that benefiting you?** Solving the problem of less queues at reception and quicker responses with questions residents may have. This benefits us because queues sometimes can get really long at reception which can also take a long time, with Sendbird, we're able to communicate better and efficiently with our residents ### 38. Review for the G2 partners services **Rating:** 3.5/5.0 stars **Reviewed by:** Akhilandeswari T. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Sendbird?** Vastly helps users to collaborate and deliver the results instantly **What do you dislike about Sendbird?** Not much but sometimes it doesn’t support outer organization members to be a part of. **What problems is Sendbird solving and how is that benefiting you?** No need of being physically in the room ### 39. Removes features right from under you **Rating:** 0.5/5.0 stars **Reviewed by:** Brett L. | Digital Marketing Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Sendbird?** Great AI tools, smart and easy to implement **What do you dislike about Sendbird?** Removes features after a few months, so buyer beware. Whatever you create may be taken away at any time. We had an entire system under their AI chatbot functionality and they decided to discontinue it in favor of a platform 5x the price. Sendbird is not feasible for medium size businesses. **What problems is Sendbird solving and how is that benefiting you?** Great chatbot functionality on the website and SMS. Now removed as a feature. Countless hours lost with no substitute. **Official Response from Jackie W:** > Hi Brett, I’m Jackie from Sendbird. I’m truly sorry for the disruption caused by the discontinuation of our AI Chatbot. I know you invested considerable time and effort, and it’s frustrating to see that work abruptly end. Our aim with the new AI agent is to deliver a more robust, future-proof solution, but the transition clearly hasn’t been smooth for you. We want to help you navigate next steps—whether that’s finding a more cost-effective plan or preserving the effort your team already put in. Our product team is listening closely to feedback like yours so we can learn and improve. Thank you for sharing your experience. Our team has reached out via email to help. We’re here to support you however we can. Sincerely, Jackie Manager, Customer Lifecycle Marketing, Sendbird ### 40. Flexible Messaging Platform with Great Potential **Rating:** 4.0/5.0 stars **Reviewed by:** Dhodraj S. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Sendbird?** We've found Sendbird to be a fantastic chat solution for our apps. What rreally stands is how flexible their SDKs and APIs are, we were able to customise every aspect to match our business requirements, look and feel. The real time messaging just works beautifully. Our users can chat instantly without any lag or hiccups most of the times. This helped us not spending weeks figuring out the platform we could just dive in and start building. **What do you dislike about Sendbird?** We love a lot about Sendbird but tbh, The pricing is pretty tough to swallow, especially if you're running a startup or a smaller outfir watching every dollar. We had some sticker shock at first. Our team aksi hit some speed bumps during integration, If your team is newer to this kind of implementation, expect a steep learning curve. **What problems is Sendbird solving and how is that benefiting you?** Problems solved by Sendbird for me is - Lack of Real time Communication - Scalability Challenges - Data Security and Compliance ### 41. Ai powered communication channel for customer support solutions **Rating:** 4.0/5.0 stars **Reviewed by:** Hari h. | Senior Software Engineer - Mobile Applications, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Sendbird?** I love how easy sedbird makes it to integrate chat into our app, especially with ai chatbot feature. the api is customizable and scales perfectly as our user base grows. the platform has everything we need for real time communication, from group chats to media sharing, plus great moderation tools to keep coversations safe. their dashborad is straightforward to navigate, and the documnetation is spoton so our dev team dont hit any roadblokcs. its been game changer for user engagements. **What do you dislike about Sendbird?** the frequent softwere updates can be frustrating, as they sometimes introduce bugs and casue temporary production issues, it is bit of setback when these updates lead to unexpected donwtime. We face two kind of this issue in Oct 2024. **What problems is Sendbird solving and how is that benefiting you?** sendbird solving our major issue of managing user interactions efficienlty. after integrating the senbird into cookr app. our customer satisfactions has increased and we can easily handled over 700+ tickets with just four persons. ### 42. Almost perfect! Worked on a lot of chat apps before and this one is the best. **Rating:** 4.5/5.0 stars **Reviewed by:** Ira M. | Live Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Sendbird?** I love the notfications, I love that I can add my personal chat responses, I love that all is working good. **What do you dislike about Sendbird?** sometimes the notifications is not good, i receive chats without a sound even the settings are good. **What problems is Sendbird solving and how is that benefiting you?** I love working on this app ### 43. Very good for sending alerts to large groups **Rating:** 4.5/5.0 stars **Reviewed by:** Sabina M. | Student experience team member, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Sendbird?** The design is very nice and is a very efficient tool for student accommodations. **What do you dislike about Sendbird?** Can’t think of anything to dislike about sendbird. It’s been very useful for my work. **What problems is Sendbird solving and how is that benefiting you?** Communication with over 1,000 students at university accommodations. More efficient than bulk emails ### 44. Sendbird for Salesforce is a game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Dan S. | Senior Salesforce Admin and Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2025 **What do you like best about Sendbird?** Sendbird for Salesforce is easy to implement and configure. We found Sendbird for Salesforce customisable through feature flags which helped to ensure it works best for our business process. Chat summary is a cool feature that uses AI to summaries the conversation so that other agents and support staff can get a quick overview before speaking to the customer. Support is fast and generally found any release or bug fixes available were provided to us in good time. **What do you dislike about Sendbird?** I feel documentation could improve, and understanding the licensing model might help **What problems is Sendbird solving and how is that benefiting you?** Sendbird has helped us solve the issue of having customer communications data in different systems. Agents are now able to work from the one screen, rather than having to swivel the chair to chat and swivel back to manage the case We've been able to make our process more efficient by using Omni channel with chat ### 45. Simple and accurate **Rating:** 4.5/5.0 stars **Reviewed by:** Ramadan A. | Customer support, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Sendbird?** Left stand menu for options make it simpler. I can simply extract up to date reports. **What do you dislike about Sendbird?** Sometimes, reports have contradiction. we extract reports daily but after 30 days, it shows conflict. **What problems is Sendbird solving and how is that benefiting you?** We are organizing communication with customer via chat and calls. ### 46. Support and features are quite robust **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Sendbird?** Sendbird has an excellent technical support. Additionally their Chat API is very easy to integrate, and quite robust. One could tell that the features were well thought out! **What do you dislike about Sendbird?** Similar to many other organizations out there, Sendbird's documentation sometimes does not reflect the depth of the feature, so one might discover something that wasn't documented as you implement. So I wouldn't necessarily consider this a dislike! **What problems is Sendbird solving and how is that benefiting you?** We are using Sendbird Chat API to solve the problem of secure messaging within Jane.app The chat features that Sendbird offers seamlessly integrates with out solution, which means we have been enabled to quickly ramp up the secure messaging feature to support our customers that require messaging for their clinic ### 47. Great product and great support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Sendbird?** Sendbird makes it easy to setup a messaging app. The api are well designed and documentation is easy to navigate. The Dashboard is intuitive and support is great. **What do you dislike about Sendbird?** Can be costly. But far cheaper than writing all these wonderful features from scratch. **What problems is Sendbird solving and how is that benefiting you?** We needed group communication for our clients and live chat during client live-streams. Sendbird has helped us get both up, running and working smoothly. ### 48. A robust messaging platform with lots of messaging features for businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Santhosh S. | DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Sendbird?** I like the customization that Sendbird offers, the ease of use, scalability, messaging features, easy integration, real-time notifications and analytics provided on the user metrics, easy to implement workflows makes Sendbird a excellent platform. **What do you dislike about Sendbird?** Senbird's pricing is on the higher side which would be difficult for startups to afford, also the leaning curve is a bit of a hassle for new users. The customer support is not the best in terms of providing resolution to issues the customers are facing. **What problems is Sendbird solving and how is that benefiting you?** Sendbird allows us to engage more with the customers getting their user feedbacks, personalized interactions and suggestions. It's scalability is a very useful feature to handle increased messaging volumes without any issues. Instant messaging with the customers, allowing us to provide quicker resolutions. Real-time notifications, user feedback, customizations and analytics on customer behaviour are valuable features that helps us in day-to-day activities. ### 49. Very easy and professional app **Rating:** 5.0/5.0 stars **Reviewed by:** Federico P. | Agent, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Sendbird?** Easy and professional app, non troubles at all. **What do you dislike about Sendbird?** Everything is great, non suggestion to add. **What problems is Sendbird solving and how is that benefiting you?** All the problems related to drivers and clients support ### 50. Sendbird provides all necessary APIs needed build full fledged customer support application. **Rating:** 5.0/5.0 stars **Reviewed by:** Dharmesh R. | Senior Software developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Sendbird?** SendBird is packed with features in terms of messaging suitable APIs and SDKs for all popular frameworks and tons of customization options for all business needs with the utmost security and highly scalable to accommodate millions of users with low latency and support cross-platform such as iOS, Android helps to integrate in sorts of application. Best-in-class design provides a consistent user experience. One-stop solution for providing customer support features with great experience. **What do you dislike about Sendbird?** The foremost thing is complicated pricing strategy makes it hard to choose the right plan with all the necessary features packed. Integration and tons of customization options make the learning curve a bit harder and not easy to implement and use. **What problems is Sendbird solving and how is that benefiting you?** We have a small team of customer support but we don't want to build the entire chat system from scratch and spend time and money on the development, infra, and maintenance etc., SendBird provides the necessary features built-in with plug-and-play options where we can ready to continue business with ease and the newly launched AI features are very useful in satisfying the customer needs. ## Sendbird Discussions - [What is the best chat API?](https://www.g2.com/discussions/what-is-the-best-chat-api) - [Where is Sendbird located?](https://www.g2.com/discussions/where-is-sendbird-located) - [What is Sendbird?](https://www.g2.com/discussions/what-is-sendbird) - [How does Sendbird work?](https://www.g2.com/discussions/how-does-sendbird-work) - [Do you have any startup programs ?](https://www.g2.com/discussions/12623-do-you-have-any-startup-programs) - 1 upvote - [View Sendbird pricing details and edition comparison](https://www.g2.com/products/sendbird/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+01%3A39%3A43+-0500&secure%5Bsession_id%5D=ca18b1af-0d6f-4941-a3b9-614d5a9dcbd5&secure%5Btoken%5D=a9fcf7b51d44b80cbfb1fa907720fc9eac531b52c88e03c78fbae69ab4500fd6&format=llm_user) ## Sendbird Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshworks](https://www.g2.com/products/freshworks/reviews) - [Google Drive & Docs for Confluence](https://www.g2.com/products/google-drive-docs-for-confluence/reviews) - [gther](https://www.g2.com/products/gther/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Noom](https://www.g2.com/products/noom/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [React Native](https://www.g2.com/products/react-native/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce AI Buddy](https://www.g2.com/products/salesforce-ai-buddy/reviews) - [Salesforce Customer Success](https://www.g2.com/products/salesforce-customer-success/reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) - [Vetspire](https://www.g2.com/products/vetspire/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Sendbird Features **Campaigns** - Customize - Scheduling - Retarget - Triggered Notifications **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Notifications - In-App Messaging **Analytics** - Campaign Performance - Audience Insights **Support** - Documentation - Community Support - Professional Support **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Optimization** - Personalization - Rich Notifications - Integrations **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Push Notification** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Sendbird Alternatives - [Stream](https://www.g2.com/products/stream-2024-08-01/reviews) - 4.5/5.0 (52 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (452 reviews) - [CometChat](https://www.g2.com/products/cometchat/reviews) - 4.6/5.0 (102 reviews)