Reputation Reviews & Product Details

I use Reputation for managing our online listings, online reviews, internal surveys, and social media management. It acts like a central hub for all our reputation management, syncing with our social and business listing accounts, which is super handy. I enjoy the UI/UX; it's mostly intuitive and easy to navigate even though there were some initial stumbles. The concept of it being a one-stop shop for all reputation matters is great. I find the response dashboards for online reviews and internal surveys really good and they keep improving them. Their Insights products are also very informative for understanding what our properties are doing well and identifying areas of improvement. When adding new locations, the process has been seamless. Review collected by and hosted on G2.com.

Reports still leave a lot to be desired, particularly in the social media metrics. Social media metrics reports feel very half-baked. I don't understand why social media reports are separate from the Reports product. Reports as a product works well and is very customizable. However, with social media reports, it's very buggy, slow, and there is a big lack of customizability. Review collected by and hosted on G2.com.

I still enjoy being able to view multiple properties effortlessly, I would add that the ability to view who already responded and when is also helpful. The ability to choose between a generic template answer OR writing a custom one is very helpful in maintaining the online presence that I want for the properties. Review collected by and hosted on G2.com.

The occasional bug is still present, something like responses being duplicated on my dashboard. It is always very minor things- Truthfully I don't have any honest critics Review collected by and hosted on G2.com.

I like how Reputation makes it easy to keep track of what customers are saying all in one place. It helps me stay on top of reviews, respond quickly, and understand where we are doing well and where we can improve. It centralizes everything so I'm not bouncing between Google, social media, and other platforms, saving time and ensuring I don't miss responding to anything. Review collected by and hosted on G2.com.

I'd say the biggest area of improvement is the reputation score itself. It moves up and down so often and there is never a clear explanation for why. That's honestly my biggest frustration. We stay engaged, respond quickly and put in the work but the score shifts without any REAL insight as to what caused it. If the platform offered clearer breakdowns or more detailed reasoning behind the changes, without us having to pay for a package, it would make the tool far more actionable and a LOT less confusing. Review collected by and hosted on G2.com.

The standout feature is the centralized scalability. Managing 14+ distinct branch locations could easily become a logistical nightmare, but Reputation pulls every review, listing, and social mention into one 'source of truth.' Review collected by and hosted on G2.com.

While the platform is incredibly robust, there are a few areas where I’d love to see more evolution:

Learning Curve for New Admins: Because the platform is so feature-rich, onboarding new branch managers can be a bit overwhelming. The UI is powerful but can feel dense for a non-marketing user who just needs to jump in and respond to a single review.

Social Integration Depth: While the review management is best-in-class, the social media publishing and engagement tools sometimes feel a bit basic compared to dedicated social suites. I’d love to see deeper integration for direct messaging and more advanced 'listening' features.

Reporting Customization: The standard dashboards are great for high-level KPIs, but creating highly specific, granular reports that merge custom CRM data with Reputation’s internal metrics can sometimes be a bit rigid and time-consuming to configure.

Support Response Times: During peak integration periods (like when adding multiple new branch locations), we’ve occasionally experienced slower-than-ideal response times from technical support when dealing with complex API or listing sync issues Review collected by and hosted on G2.com.

It's very user-friendly and the interface is super easy to use. I love that you can filter just about anyway which is great if you have multiple accounts within the platform. Our rep, Joey Isaac, is also great! Review collected by and hosted on G2.com.

The one thing I wish I knew more about is the reporting feature. I feel like there is so much there, but that is the one portion of Rep that's not very user-friendly in my opinion. I feel like Rep is already tracking so many things with reviews, but often times we aren't away of those takeaways simply because we don't know how to fully utilize the platform. Review collected by and hosted on G2.com.

It has everything related to reputation in one place, so there’s no need to jump between different software throughout the day. The surveys integrate with Yardi, which means they can go out automatically. The team is always helpful when support issues come up, and they also help with improving our online reputation. Overall, it delivers high returns and saves time for a relatively small cost. I also really enjoy the new AI features—they feel forward-looking and focused on the future. Review collected by and hosted on G2.com.

Some glitches still need to be addressed with the integrations. The user interface also isn’t the simplest to navigate, and it can take a bit of time to figure out where everything is. Review collected by and hosted on G2.com.

I have been using Reputation.com for approximately six years with our Nissan dealership and have had a consistently positive experience. About a year and a half ago, our company expanded our use of Reputation.com to include our Ford dealership and two GMC locations, and the level of service has remained excellent across all rooftops.

Their representatives handle review responses for all of our locations promptly and professionally, ensuring a consistent and positive brand voice. The reporting tools are accurate, informative, and very user‑friendly, making it easy to track performance and identify opportunities for improvement.

In addition, the support team is always available and ready to assist. They are knowledgeable, responsive, and timely in addressing any questions or needs we have. Overall, Reputation.com has been a reliable and valuable partner in managing and strengthening our online reputation, and I highly recommend their services. Review collected by and hosted on G2.com.

The only area for improvement is that, at times, the review responses can feel slightly less personalized than we would prefer. While they are always professional and appropriate, adding more individualized details on occasion would further enhance the customer experience. Overall, Reputation.com has been a reliable and valuable partner in managing and strengthening our online reputation, and I would confidently recommend their services. Review collected by and hosted on G2.com.

The Quick Request feature is awesome way to ask for Reviews as you have 2 options to request reviews - email and SMS. The franchises have a tremendous success with the SMS feature as everyone has their phone. It is super easy and has a built in tracking system with the History feature. Review collected by and hosted on G2.com.

I wish they would add a competitive feature where you can see the reviews and ratings of your competition. Review collected by and hosted on G2.com.

Reputation continues to deliver consistent and dependable service for our dealership and provides valuable insight from our customers. The platform is simple to use and shows areas that need improvement. The tool provides easy ways to connect and engage with customers. Review collected by and hosted on G2.com.

Nothing at this time. I have been able to connect with them over the phone when needed. Support is friendly and helpful. Review collected by and hosted on G2.com.

Reputation has the ability to track how the public views your business and you can respond all in one platform without having to switch back and forth from account to account. I like that they added Yelp to our platform. Review collected by and hosted on G2.com.

I want a way to tag the person the review is about so we can better keep track of how many each sales person has. The new update to the reviews page can be confusing to find response rate. I wish they would move it back to where it was before, under the average rating box. Review collected by and hosted on G2.com.