Mozeo Reviews & Product Details

I really like Mozeo's easy and simple interface, which makes it straightforward for us to use. The great keyword integration is a big plus, helping us manage and engage with our SMS marketing effectively. Their customer service is also noteworthy; it's timely and very helpful whenever we need assistance. The platform is an efficient way to communicate with our customers, ensuring that our messages are delivered quickly and reliably. Setting it up initially was pretty easy too, which was a bonus for our team. Review collected by and hosted on G2.com.

Contact organization and contact lists could be improved. I'm not sure there's a way to view or sort subscribers by date/time of signing up to our service. Review collected by and hosted on G2.com.

I like that Mozeo creates an open line of communication between management and our valued customers. It's easy to set up and simple to use. I appreciate the automatic alerts for messages needing our attention, which helps us respond promptly and allows us to offer excellent customer service. Mozeo customer service has been great as well, with representatives addressing our issues quickly through chat, phone call, or email. It's also versatile as we can access Mozeo from both desktop computers and mobile devices. Review collected by and hosted on G2.com.

We have not encountered any issues with Mozeo so far. Review collected by and hosted on G2.com.

I love Mozeo's customer support because it saves me time and headaches with fast responses to issues, and I appreciate having a real person to help resolve problems. I also love that Mozeo offers different messaging packages, making it versatile. The packages are very cost-effective, allowing me to start small and purchase more credits easily if needed. The initial setup was very easy and straightforward. Review collected by and hosted on G2.com.

I wish we could have 2 of the keyword responders as part of the smaller package option. Review collected by and hosted on G2.com.

I like the fact that I'm able to communicate with sometimes strangers without them having my personal information, and I'm able to receive messages from them as well as deliver messages to them, not just one at a time, but in a blast. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

it is easy to use and has a simple and clean dashboard Review collected by and hosted on G2.com.

there is no reporting who actually received our text messages (just a "sent" message on the bulk message) - it would be nice if there were contact reports for what was sent and when they received it Review collected by and hosted on G2.com.

The real advantage here is having an SMS software that seamlessly integrates into my existing workflow, saving me time and effort. Rather than spending hours learning a complex system with countless steps, I can focus on what really matters—getting my message across efficiently. The platform recognizes that SMS outreach is only a small piece of my overall strategy, so it’s designed to handle bulk communications in a way that’s intuitive and user-friendly. Whether I need to send, manage, edit, or schedule messages, everything is streamlined, allowing me to stay organized and in control without the hassle of navigating through unnecessary complexities. This flexibility not only saves me time but also enhances my productivity, letting me focus on more important tasks without the constant need to adjust to complicated systems. Review collected by and hosted on G2.com.

The software can be a bit on the pricey side, especially if your messaging volume fluctuates each month. When you're sending messages at different rates—some months more, others less—the cost can become unpredictable. This variability in pricing means that it's harder to budget and plan for, as the cost per message or total monthly charge can change depending on usage. While the software offers a lot of powerful features, this pricing structure might not be ideal for businesses with inconsistent messaging needs. The flexibility to scale up or down is great, but it also means that some months could be significantly more expensive than others, potentially stretching your budget if you’re not careful. Review collected by and hosted on G2.com.

When shopping for companies to use for text blasts for a large fundraiser we host, Mozeo was the clear winner when it came to being cost effective. I actually just took over the usage of Mozeo this year with no training or insight at all as to what I was doing but it was needed because it’s so user friendly. I had to contact customer service for the first time today and I was very please with not only how fast they responded but how fast they provided a solution to my problem. Review collected by and hosted on G2.com.

I have yet to find a downfall. Mozeo has been great. Review collected by and hosted on G2.com.

Mozeo has a great user friendly website and allows many groups to be set up and kept up easily. And their customer support was super helpful and timely! Review collected by and hosted on G2.com.

The length of the messages have to be so short due to the character restrictions so you have to be creative with your wording. As a work around, if you need to send something more detailed you can always create an attached document so that helps as well. Also, if you want your name attached to the text that employees receive, you have to use up some of those characters where it would be nice if they saw the user name not the account owner name. Review collected by and hosted on G2.com.

Mozeo allows my company to effectively communicate with our students at a price that is affordable. Review collected by and hosted on G2.com.

The pricing of Mozeo could be more competitive however overall, my company is very pleased to have used their service for the last 7+ years. Review collected by and hosted on G2.com.

Ease of use and I appreciated the help with my first message Review collected by and hosted on G2.com.

no phone contact for the company, but has good message assistance. Review collected by and hosted on G2.com.