# Aloware Reviews **Vendor:** Aloware **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.1/5.0 **Total Reviews:** 827 ## About Aloware Aloware is an AI-powered contact center platform specifically designed for sales and support teams that operate within a Customer Relationship Management (CRM) system. By integrating calling, SMS, AI voice agents, a power dialer, and automation into a single platform, Aloware enhances productivity for teams using popular CRMs like HubSpot, Salesforce, Pipedrive, Zoho, and GoHighLevel. This comprehensive solution allows representatives to focus on selling rather than getting bogged down with administrative tasks like logging calls or chasing missed leads. Targeting a diverse range of industries, Aloware is utilized by over 1,000 teams across sectors such as SaaS, real estate, insurance, financial services, staffing, solar, home services, and legal. The platform is particularly beneficial for teams with 10 to 500 seats, especially those transitioning from basic calling solutions like Kixie, Aircall, JustCall, Dialpad, and RingCentral. These teams often seek a more robust system that combines AI capabilities, CRM depth, and compliance features, which Aloware provides seamlessly. What sets Aloware apart from its competitors is its unique "pickup stack." This includes features like NumberGuard, which monitors caller ID reputation in real-time; Branded Calling, which displays the company name and logo on the recipient's screen; and Local Presence, which automatically matches area codes. While many competitors may offer one of these features, Aloware integrates all three, enhancing the chances of successful connections. Additionally, Aloware's native CRM intelligence ensures that every interaction—be it a call, text, or voicemail—is automatically logged to the appropriate contact, deal, and pipeline stage, significantly reducing the time reps spend on CRM administration. Aloware also leverages AI throughout the entire sales cycle. The platform includes AI Voice Agents that can manage inbound qualification and booking around the clock, while the AloAi Text Bot qualifies leads via SMS. The Power Dialer efficiently sequences through CRM lists, and AI Call Summaries, sentiment analysis, and trending topics are automatically recorded and integrated back into the CRM after each conversation. This eliminates the need for separate AI vendors or additional engineering resources, streamlining the entire process. Compliance is another critical aspect of Aloware's offering. The platform manages A2P 10DLC registration, is SOC 2 certified, and includes features like PII redaction in transcripts and Do Not Contact (DNC) management, ensuring that compliance challenges that often hinder deployments with other vendors are effectively handled. With pricing starting at $30 per agent per month, Aloware provides a scalable solution for teams looking to enhance their sales and support capabilities while maintaining compliance and efficiency. ## Aloware Pros & Cons **What users like:** - Users love Aloware's **user-friendly interface** and seamless integration with CRM platforms like HubSpot and Salesforce. (117 reviews) - Users value the **helpful customer support** of Aloware, ensuring a smooth experience and quick resolutions when needed. (79 reviews) - Users appreciate the **user-friendly interface** of Aloware, enjoying its seamless integration and intuitive navigation. (66 reviews) - Users value the **seamless CRM integration** of Aloware, enhancing communication and workflow efficiency significantly. (62 reviews) - Users value Aloware's **time-saving features** that streamline processes and enhance team productivity across departments. (61 reviews) - Customer Support (57 reviews) - Efficiency (57 reviews) - Users love the **seamless CRM integration** of Aloware, enhancing productivity with automated communication tools. (55 reviews) - Dialing Features (51 reviews) - Easy Integration (50 reviews) **What users dislike:** - Users experience **call issues** with Aloware, including inconsistent notifications and call quality problems even on fast connections. (85 reviews) - Users experience **slow performance** with Aloware, facing delays and crashes that hinder effective communication. (51 reviews) - Users often experience **slow loading** , which leads to frustrating delays and technical glitches during usage. (50 reviews) - Users experience occasional **software glitches** that disrupt calls and hinder overall functionality with Aloware. (44 reviews) - Users experience **frequent software bugs** with Aloware, leading to annoyances like sluggishness and malfunctioning buttons. (40 reviews) - Number Issues (33 reviews) - Connection Issues (31 reviews) - Missing Features (31 reviews) - Integration Issues (25 reviews) - Not Intuitive (23 reviews) ## Aloware Reviews ### 1. All in one Telecom solution **Rating:** 2.5/5.0 stars **Reviewed by:** Carlos B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** An all in one main phone line that also offers text campaigns **What do you dislike about Aloware?** Lack of email campaign option, makes it a bit limited. Also phone app doesn't ring nor notify user so the only way I know I've received a call or text is via an email. Upload of contacts doesn't bring in any tags created in other CRMs. Cost of service doesn't include all the extra charges which is significant. **What problems is Aloware solving and how is that benefiting you?** Replace another vendor VOIP system that was my main business line plus texting campaign system. ### 2. Convenient All-in-One Platform for Calls, Texts, and CRM Workflows **Rating:** 3.5/5.0 stars **Reviewed by:** Aayat T. | Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Aloware?** I think the best feature and the most convenient feature hands down has to be the fact that yu get to have calls texts and CRM workflows all in the same platform **What do you dislike about Aloware?** Nothing so far. I have found it to be pretty convenient so far **What problems is Aloware solving and how is that benefiting you?** I had to use multiple platforms for Analysis, Texts, calls, follow ups and CRM activities, Now i have it all at one place which make it easier and more effiecient to perform the tasks everyday ### 3. Great VM and SMS Templates with Smooth HubSpot Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Randy S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Aloware?** Great VM and SMS template process. Integrates nicely with HubSpot. **What do you dislike about Aloware?** System disconnects with HubSpot at times and has been difficult as non admin user to get reconnection completed. **What problems is Aloware solving and how is that benefiting you?** Helps increase call volume, standardizes VM and SMS templates, and integrates nicely with HubSpot for documentation purposes ### 4. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Aloware?** I like that, thanks to my calls being recorded, I can later listen to the audio to see what I did wrong and what I need to improve for next time. **What do you dislike about Aloware?** Sometimes I have very low response rates because, on occasion, my number appears as "Scam Likely" on my clients' phones. **What problems is Aloware solving and how is that benefiting you?** I assign a number depending on each state with an area code that matches the client's, which generates more trust for them. ### 5. A Smart Way to Stay Connected **Rating:** 4.5/5.0 stars **Reviewed by:** Chris C. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Aloware?** Aloware helps businesses connect with customers effortlessly. You can make calls, send text messages, and manage all your contacts in one convenient platform. I love that it works seamlessly on both my phone and computer. One of the best features is that you can listen to calls and get an AI-generated summary, which makes it super easy to stay organized and save time. Aloware is a game-changer for teams looking to improve communication and efficiency. Highly recommended! **What do you dislike about Aloware?** Sometimes Aloware has a knowledge base, but the information is not always clear. In those cases, it’s easier when an agent explains it directly. That would be the only downside. **What problems is Aloware solving and how is that benefiting you?** Aloware helps me stay in touch with customers in one place. I can call, text, and track conversations without switching between different tools. It saves me time and keeps everything organized. The biggest benefit for me is better communication with customers and less confusion for my team. ### 6. Aloware Review After 10 Months of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Keith James V. | Dental Virtual Assistant, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Aloware?** Aloware's user interface is super intuitive and the design is very easy on the eyes. I use this for a total of about 8 hours daily to make calls and I can confidently say that this is one of the best dialers and communications management tools out there. **What do you dislike about Aloware?** There's this issue that I am currently encountering with Aloware wherein I will make the outbound call and it will just go to the background. I cannot interact with it; I cannot send the voicemail recording if it goes to voicemail and I cannot end the call. It really is a hassle for me. **What problems is Aloware solving and how is that benefiting you?** It makes outbound calls easy and simple, with just a copy and paste of a customer's number you can go straight to calling; unlike the previous dialers that I tried wherein you really need to type in the numbers and/or follow their only accepted formats. With Aloware, it automatically detects the number in any format and it will also read it from any website or application. I also like their option to send out recordings; so, you do not have to repeat yourselfevery time you got sent to the receiver's voicemail. ### 7. Streamlined CRM Calls, Needs Better Call Quality **Rating:** 3.5/5.0 stars **Reviewed by:** Ignacio P. | Outside Sales Executive/New Business Development , Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Aloware?** I find Aloware convenient because it's easy to go from CRM to making calls. The one-click calls feature really stands out for me. I also like the ability to add colleagues to calls easily. The initial setup was fairly easy as it integrated with HubSpot. **What do you dislike about Aloware?** Sound quality and dropped calls **What problems is Aloware solving and how is that benefiting you?** I use Aloware because it makes it easier to go from CRM to calls. I like the one-click calls feature, and it's easy to add colleagues to calls. ### 8. Pure excellence **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Aloware?** Ease of use and very reliable. The interface is easy to learn **What do you dislike about Aloware?** I’d like to suggest a few additional features that could help our team be more productive. Also, the app can sometimes feel slow, which makes it harder to work efficiently. **What problems is Aloware solving and how is that benefiting you?** It makes it easier for us to reach out to our leads. ### 9. I’ve had good experiences and bad. **Rating:** 3.5/5.0 stars **Reviewed by:** Amber I. | Sales Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** I’m able to download it on my phone and make calls from my Aloware app instead of Laptop **What do you dislike about Aloware?** Sometimes the calls don’t come through on my phone or laptop **What problems is Aloware solving and how is that benefiting you?** Be able to record conversations and call directly from hubspot ### 10. Responsive Team That’s Always Ready to Help **Rating:** 4.0/5.0 stars **Reviewed by:** Louise D. | Admin Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Aloware?** They have a responsive team that’s always ready to help whenever I need it. **What do you dislike about Aloware?** It’s limitations with our CRM System integration **What problems is Aloware solving and how is that benefiting you?** Mostly tech issues; info syncing problems. It helps with info accuracy. ### 11. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Bonnie P. | Sales Originator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Aloware?** that it keep the recording of your calls **What do you dislike about Aloware?** Some time customer can't hear me when i make a call **What problems is Aloware solving and how is that benefiting you?** keeping up with calls and messages ### 12. Aloware is fine **Rating:** 3.0/5.0 stars **Reviewed by:** LeeAnn . | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2025 **What do you like best about Aloware?** It is helpful in that it pairs well with Guesty. It correctly records calls. I use it five days a week all day and it is reliable most of the time. **What do you dislike about Aloware?** I do not like the mobile app as much. My notifications are off put it still pushes calls through sometimes. Also I find the mobile app to be much more glitchy, for example I cannot change the line I use to make outgoing calls from the app. Audio is the main issue. On some calls, people have a hard time hearing me and upon checking it is not due to my microphone or computer, nor is it the wifi because my coworker does not have the same issue. **What problems is Aloware solving and how is that benefiting you?** It allows everyone in my company to make calls using the same number and it integrates with Guesty. ### 13. Practical, Affordable Tool with Solid Support and Room to Grow **Rating:** 3.5/5.0 stars **Reviewed by:** Salome R. | ux operations lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Aloware?** Aloware is a practical and user-friendly solution. The HubSpot integration makes it easy to streamline communication, and overall it’s been reliable for our team. One of the standout points is the support team, they’re responsive, helpful, and make troubleshooting feel smooth and collaborative. The pricing also feels fair for the value we get. **What do you dislike about Aloware?** We’ve experienced some delays with SMS delivery, especially when timing is critical, like reminders for live coaching calls. For example, if a message is scheduled to go out 15 minutes before a session, it sometimes arrives late or even after the event. This has impacted our members’ experience. The HubSpot integration, while useful, could also be improved to be more seamless. **What problems is Aloware solving and how is that benefiting you?** Aloware helps us manage SMS communications for marketing campaigns, appointment reminders, and staying in touch with our members. It’s also the phone system we use for internal and external calls, which keeps everything centralized. Having one platform for texting and calling has made our operations more efficient and has helped us deliver a better experience for both our team and our clients. ### 14. Strong Telephony Platform for a Small Business working from HubSpot **Rating:** 4.5/5.0 stars **Reviewed by:** Kyle C. | Online Marketing Analyst, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Aloware?** We have been very happy with the integration with HubSpot. Getting it set up and managing dialing lists along with contact outcomes has been easy and reliable so far. The Power Dialer functionality is great for working through lists of calls. The inbox is great for seeing the context and history for each contact. The ability to register Caller ID for each line is very helpful and has seemed to improve our contact rates a little. **What do you dislike about Aloware?** Sharing lists across multiple users doing concurrent dialing is not intuitive. Similarly the difference between HubSpot lists, Aloware lists and Power Dialer lists are difficult to figure out when attempting to work through lists of potential contacts. **What problems is Aloware solving and how is that benefiting you?** Aloware is giving us a solid call center platform for a small team as we figure out processes for our business. From what we have seen in our first couple of months we are very optimistic that it will continue to be a great platform as we grow. ### 15. Aloware: Business Communication of the Future **Rating:** 3.5/5.0 stars **Reviewed by:** Matthew C. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Aloware?** We were overjoyed to discover the perfect text messaging solution that seamlessly integrates with HubSpot, and after extensive research, we enthusiastically chose Aloware to meet our needs. What started as a fantastic tool for text messaging within HubSpot has since blossomed into an incredible resource that we’ve happily expanded across multiple departments! The text messaging features are nothing short of amazing—packed with powerful capabilities like mass texting and sequence automation, making communication smoother and more efficient than ever. While the initial setup and integration required some time (as all great things do!), the process was incredibly straightforward and well worth the effort. And whenever we encountered the rare hiccup, Aloware’s outstanding customer service team swooped in with lightning-fast resolutions, leaving us beyond impressed! We wholeheartedly recommend Aloware to anyone looking for a game-changing messaging solution! **What do you dislike about Aloware?** Aloware offers an outstanding feature set that truly delivers fantastic value, though smaller businesses and startups may find the pricing to be a premium investment—one that’s well worth it as they scale! While our experience with calling features has been mixed, it’s largely due to user familiarity rather than the software itself, which is powerful and reliable at its core. We’ve found that Aloware’s robust capabilities can feel a bit advanced for less tech-savvy users, especially outside the seamless HubSpot integration. That said, with a little training and support, it becomes an unbeatable tool! One exciting opportunity for improvement would be the ability to bulk-adjust certain settings (like working hours) per user or line—this small enhancement could make an already impressive platform even more user-friendly and efficient. Overall, Aloware is a highly capable solution that keeps getting better, and we’re optimistic about its future refinements! **What problems is Aloware solving and how is that benefiting you?** We absolutely love using Aloware for text messaging—it’s the perfect solution for keeping all customer communication seamlessly organized in HubSpot! Having everything in one place has been a game-changer for our sales team, making access effortless and collaboration smoother than ever. But the magic doesn’t stop there! We’ve enthusiastically expanded Aloware’s text messaging capabilities to other key areas of our business, like collections and account updates. Even when used independently of HubSpot, the brilliant synchronization ensures every interaction is neatly recorded, keeping our records flawlessly up to date. While I haven’t yet had the chance to dive into the automation features, it’s incredibly exciting to know they’re available—ready to unlock even more efficiency when the time is right. Aloware continues to exceed our expectations as a versatile, reliable, and truly valuable communication hub! ### 16. Love the Power Dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Jonatan H. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Aloware?** All-in-One Communication Hub Combines calling, texting, email, and power dialing in one place. Great for teams doing outbound and inbound sales. CRM Integration Syncs with tools like HubSpot, Salesforce, and Pipedrive. You can push call notes, recordings, and contact activity straight into the CRM. Auto-Dialer & Smart Sequences Power dialer boosts outbound call volume. Sequences automate follow-up texts and calls without manual effort. Call Recording & Transcription Every call is recorded and optionally transcribed for future coaching or review. Shared Inboxes & Team Collaboration Lets teams handle conversations together — especially helpful for appointment setters and closers working as a unit. VoIP + Mobile Access Make calls from your browser, desktop, or mobile app. Helpful for remote or hybrid teams. Good Support Fast response times via chat or email based on user reviews. **What do you dislike about Aloware?** Occasional Glitches Some users report bugs like dropped calls or delays in syncing with the CRM, especially during high-volume activity. Learning Curve The UI can feel overwhelming at first due to the number of features — not the most intuitive compared to simpler dialers. Pricing Not Transparent Online You need to talk to sales for a quote, which can be a turnoff for small teams wanting upfront info. Mobile App Limitations The mobile version doesn’t offer full functionality compared to the desktop dashboard (e.g., advanced workflows or campaign setups). Limited Native Reporting Basic reports are available, but advanced analytics may require third-party tools or custom dashboards. **What problems is Aloware solving and how is that benefiting you?** Aloware is helping us streamline outbound sales and follow-ups by centralizing calls, texts, and automation in one place. Instead of bouncing between tools, our team can power dial leads, text them instantly, and log everything into our CRM automatically. It’s saving us time, reducing human error, and helping us stay on top of our pipeline. It also keeps our appointment setting process clean and trackable — which is huge when you're booking meetings for consultants and managing a high lead volume. ### 17. Reliable System for High-Volume Calling with Room for Smoother Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Juan T. | Intake Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Aloware?** Aloware handles high call volumes efficiently, has a user-friendly interface, and makes it easy to track call activity and client interactions in one place. **What do you dislike about Aloware?** Occasional integration issues with HubSpot can cause calls to drop or not log properly. Also, system updates sometimes lead to temporary disruptions in workflow—these could be better scheduled during early morning hours instead of peak times like 6–7 PM. Occasional integration issues with HubSpot can cause calls to drop or not log properly. Also, system updates sometimes lead to temporary disruptions in workflow—these could be better scheduled during early morning hours instead of peak times like 6–7 PM. **What problems is Aloware solving and how is that benefiting you?** Aloware provides a stable and reliable phone system that allows me to consistently contact leads, receive inbound calls, and send follow-up SMS messages—all in one platform. This streamlines my daily outreach and improves response rates. The built-in AI assistance for drafting SMS messages is especially helpful, saving time and ensuring quick, professional communication. Overall, it simplifies and strengthens my workflow as an intake specialist handling high call volumes. ### 18. All-in-One Calling, SMS/MMS, and Dialer That Streamlines Sales & Support **Rating:** 4.0/5.0 stars **Reviewed by:** Allan G. | Freelance Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Aloware?** It combines calling, SMS/MMS, a power dialer, and contact management in one place, which helps reduce tool fragmentation for sales and support teams. **What do you dislike about Aloware?** I’ve experienced occasional system freezes, slow loading times, and app crashes, which detract from the overall reliability. **What problems is Aloware solving and how is that benefiting you?** The Power Dialer and SMS automation have significantly improved our outbound efficiency. Shared inboxes, along with caller ID registration, also make it easier to manage contact outreach and keep tracking organized. ### 19. ⭐ An Incredible Experience with Aloware! Smart Communication Taken to the Next Level ⭐ **Rating:** 5.0/5.0 stars **Reviewed by:** WILMER F. | Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Aloware?** I’ve been in sales and customer service for a while now, and honestly, few tools have impressed me as much as Aloware. From day one, the platform delivered a smooth, powerful, and fully customizable experience that helped me level up my business operations. ✅ User-friendly interface: You don’t have to be tech-savvy to get started. Everything is clearly laid out and easy to navigate. 📞 Seamless calls and messaging: The calling, texting, and follow-up system works flawlessly. I never miss a lead or a customer touchpoint. 🔁 Time-saving automations: I’ve been able to set up automated workflows and follow-ups that have literally saved me hours every single day. 📊 Detailed analytics: I love having real-time insights into my performance. Knowing what’s working has helped me sharpen my strategies. 🤝 CRM integration: It connects perfectly with tools like HubSpot, keeping everything synced and organized. On top of that, the customer support is top-notch. Every time I’ve had a question or needed help, the Aloware team responded quickly with clear solutions. In short: Aloware isn’t just a communication app — it’s a strategic business partner. If you're in sales, marketing, or customer service and want to take your contact management to a professional level, this is the tool you need. ⭐ Highly recommended! Thank you, Aloware, for taking my productivity to the next level! ⭐ **What do you dislike about Aloware?** Honestly, there’s not much I dislike. If I had to mention something, I’d say the mobile app could be slightly more responsive, but overall it's great. **What problems is Aloware solving and how is that benefiting you?** Aloware is solving the problem of manual follow-ups, scattered communication, and lost leads. It keeps all my calls, texts, and workflows in one place, fully automated. That saves me time, helps me stay organized, and increases my closing rate. It’s a total game changer for sales and client communication. ### 20. Easy integration providing better call history data **Rating:** 4.0/5.0 stars **Reviewed by:** Hannah B. | Operations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Aloware?** Sending/receiving calls, VMs, etc is very easy to set up and use with the program. I like how easy it is to use with CRMs and the added data it provides. I also appreciate how there are no major indicators that the program is being used/clients assume they are using a regular number and not an Aloware account. Single user interface that is easy to navigate and not a major hassle to set up. **What do you dislike about Aloware?** Being on the operations end, I would prefer if text transcriptions of the call were embedded in the CRM notes made when an Aloware call is completed. Even an AI overview of topics discussed would be helpful to better distinguish between call logs if I need to use them to reference previous calls to pull info. **What problems is Aloware solving and how is that benefiting you?** As an operations coordinator, Aloware provides data and transcriptions of calls and communications made by the sales reps I assist. I also utilize the service for calls made to the operations departments of our vendors so that I can focus on the conversation at hand and not stress about taking notes in real time, since the call will be available to me for replay anytime. I also like the transcription function to easily and quickly grab a piece of information I need from a past call. ### 21. Aloware has been a huge help to the kickstart of our new business! **Rating:** 4.5/5.0 stars **Reviewed by:** Posh T. | Recruiter/Marketing Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Aloware?** Some of the tools we found the most useful were having a business phone number and app to go to for all work related calls and messages. I liked this because it kept my personal texts and calls away from my work so nothing got missed. Another feature we liked to use was we had set up automated texts and had a whole funnel system for our leads that made our process butter smooth. We used Aloware everyday and still have yet to have an issue with their huge selection of valuable tools! **What do you dislike about Aloware?** There isn't a lot that we didn't like about Aloware. all the tools that we used worked to perfection for us! **What problems is Aloware solving and how is that benefiting you?** The issue that Aloware solved for us was we didn't want to spend money and set up a whole plan for work phones to be able to talk to clients or customers without using our personal phones. With Aloware this issue was easily resolved I can use my personal phone for contacting and communication without getting mixed up or into my personal messages or calls. We ended up using Aloware for more than just this but that was the main issue that Aloware fixed for us! ### 22. Aloware: The All-in-One Communication Tool That Drives Results **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek S. | Senior Program Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** I have been using Aloware for the past year, and my experience has been exceptionally positive. One of the standout features for me has been the ease and efficiency of the Power Dialer, which has significantly streamlined my outreach process and improved my daily productivity. The ability to automate and queue calls has saved me considerable time and allowed for a more structured approach to prospecting. The local and toll-free numbers allotted by Aloware have also added great flexibility and improved my connect rates with leads. This has helped me establish a more localized presence and better rapport with prospects. Another powerful aspect of Aloware is its robust analytics and statistics. These tools allow me to track key performance metrics and monitor my input efficiency. The data provided has been instrumental in understanding call patterns and optimizing outreach strategies. Additionally, the call recording feature has proven invaluable. I frequently review recorded calls to identify improvement areas, refine my communication style, and ensure I'm delivering the best experience to prospects. Overall, Aloware has become an essential part of my workflow, contributing meaningfully to building stronger pipelines and driving better business outcomes. **What do you dislike about Aloware?** One area where I believe Aloware can improve is its performance under load. Occasionally, even while using a high-performance device like a MacBook, I encounter issues such as calls getting stuck or excessive refresh times. These performance lags can disrupt workflow and affect productivity. Enhancing the platform’s stability and optimizing its load-handling capabilities would significantly improve the overall user experience and reliability during peak usage hours. **What problems is Aloware solving and how is that benefiting you?** Aloware solves several key challenges I face as a Sales Executive at Interview Kickstart. It offers seamless connectivity, allowing me to efficiently reach out to leads with minimal downtime. The AI-powered assistant is especially valuable, enabling detailed reviews of call recordings to refine my communication and improve pitch effectiveness. Aloware also helps in maintaining compliance by easily marking uninterested leads as DNC, ensuring respectful outreach. Additionally, features like power dialers, local presence dialing, CRM integration, and real-time analytics allow me to manage high-volume calling, track performance, and prioritize follow-ups effectively. Overall, it streamlines my sales workflow and boosts productivity. ### 23. Great experience **Rating:** 4.0/5.0 stars **Reviewed by:** Dominick W. | Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** I've been using Aloware at Call Porter for about three weeks now, it's been quite the journey! One of my favorite features has to be the organized file system in the inbox that categorizes everything into open, pending, and closed. It makes outreach much easier. Plus, the seamless integration with my team and the ability to connect across devices like my phones and computers makes it really great. The user interface is also a great feature; it's intuitive and visually appealing. **What do you dislike about Aloware?** I have run into a small hiccup. I'm finding it a bit tricky to navigate the communications tab. It doesn’t clearly show the types of communication—like distinguishing between SMS, inbound, or outbound calls, and whether items are marked as open or closed. I’m sure there's a way to do this and I'm just missing it. **What problems is Aloware solving and how is that benefiting you?** Easy, effective organization of mass customer SMS outreach and follow-ups. Makes managing potential leads enjoyable. Reliable, easily integrated phone call system. Never miss a call due to being on my computer and phone. Works great with HubSpot. Can very quickly access information with hotkeys, saving time on the phone. Forgot to mention earlier, I love the snippet and the autofill stuff like [FirstName] ### 24. A Powerful, Easy-to-Use Communication Platform That Scales With Speed **Rating:** 3.5/5.0 stars **Reviewed by:** Layne N. | Market Development Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** What stands out most about Aloware is its ease of use and the speed at which our team was able to get up and running. Implementation was seamless—within a few days, we had our entire sales and support teams trained, configured, and actively using the platform with minimal technical assistance. The user interface is intuitive, and daily use is frictionless even for new hires. We leverage Aloware daily across multiple departments, and its extensive feature set has allowed us to consolidate tools while improving performance. From SMS automation and power dialing to call tracking and voicemail drops, the platform offers enterprise-grade capabilities without being overly complex. The integration with our CRM (HubSpot) is robust and bi-directional, which has saved us hours of manual data entry and allowed us to build cleaner customer journeys. Additionally, their customer support team is excellent—always responsive, friendly, and quick to troubleshoot any issues. The attention to detail and level of care they provide makes Aloware feel more like a partner than just a software vendor. **What do you dislike about Aloware?** While Aloware delivers impressive functionality overall, there are a few areas with room for improvement. The reporting features could be more customizable—at times, we find ourselves exporting data to Excel to manipulate it manually. We’ve also experienced minor delays in performance during peak hours, though these have been infrequent and were swiftly addressed by support. If you're a power user seeking hyper-granular campaign data, you may find some limitations in the current analytics dashboard. However, given how fast the platform is evolving and how open they are to feedback, I’m confident these enhancements will be addressed. **What problems is Aloware solving and how is that benefiting you?** Aloware is helping us solve one of the most common yet critical challenges in scaling a modern sales and service organization: fragmented communication workflows. Before Aloware, our team was relying on a patchwork of dialers, SMS tools, and CRM integrations—none of which communicated well with each other. This created inefficiencies, data silos, and a lack of visibility across our pipeline and client interactions. By centralizing all of our outbound and inbound communication efforts—calls, texts, voicemail drops, and automations—Aloware has enabled us to streamline our operations, enhance our speed-to-lead, and maintain more consistent engagement with prospects and clients. Its deep CRM integration ensures that every interaction is tracked, logged, and actionable, reducing manual entry and increasing rep productivity. Ultimately, the platform is allowing us to scale communication without scaling complexity, which translates directly into increased conversion rates, stronger client relationships, and more efficient team performance. ### 25. Great easy software to use for Merchant Success team **Rating:** 4.5/5.0 stars **Reviewed by:** Maria B. | Merchant Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** I like how intuitive it is to use, it almost feels like having a phone on your screen, so you can navigate around it without having to learn a whole new software like other options in the market. It is easy to use every day and has lots of great features like text, call, contact creation, etc. **What do you dislike about Aloware?** We've several users (20+) and sometimes it's hard to delineate a difference between who owns what contact or easy it's easy to overtake someone else's contact. **What problems is Aloware solving and how is that benefiting you?** I work onboarding new merchants as part of the merchant success team and I definitely don't want to use my personal phone to schedule these calls nor would I like to have a second phone, so Aloware allows me to have that second number that only stays within working hours but functions like one. I can call, text, receive voicemails and texts, and everything else a phone would do. ### 26. Good product, slow or multiple errors while using **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel L. | Intake specialist for a legal firm, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2025 **What do you like best about Aloware?** Is an easy CRM, works well while talking to customers, is able to put notes, the customer service is great and well trained you can see all the information over the years and its great we just need to confirm some info instead of asking the client everything the AI and transcription of the calls is amazing an accurate, i think is the best for follow-ups or review a call **What do you dislike about Aloware?** I am NOt able to get notifications for abandoned calls when customers call back, and sometimes get stuck while connecting with Hubspot, **What problems is Aloware solving and how is that benefiting you?** I'm able to contact my customers and give proper follow-ups, we have multiple lines so when customer become unresponsive, we can change the line and give a different approach, is an easy tool that has everything also is easy to use when training new agents ### 27. A great platform with even better support! **Rating:** 4.5/5.0 stars **Reviewed by:** Steven C. | National Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Aloware?** Great audio quality, awesome features, and practical integrations with our CRM. None of this even compares to how great their support team is. When we were testing this, their team came out and worked hard to make sure it was customized to our business. It was pretty much plug and play from there, and incredibly easy to use, which is important when you're pushing 100+ dials a day through the platform! **What do you dislike about Aloware?** The Desktop app does take up a good amount of resources, so with an older computer you've got to be careful with how much it's taking up. Beyond that, any issues I had previously have been fixed by the Aloware team. **What problems is Aloware solving and how is that benefiting you?** We needed to quickly and efficiently navigate high volume dialing while keeping things organized. Aloware easily takes care of this! ### 28. One of the best **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas R. | Team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2025 **What do you like best about Aloware?** This tool allows me and my team to complete are job in a better and more efficient way. They have a good phone system that records all the calls we have made, and we can use it to improve our job. **What do you dislike about Aloware?** There is no specific thing that I dislike, but I believe there are some things that can be improved, such as the deal pad. I remember using app where I could use my own keyboard to type the numbers. With aloware you have to use your mouse and click on the digital numbers inside the tool. This takes a lot of my time **What problems is Aloware solving and how is that benefiting you?** It helps us to call overseas with out any problems as if we were in the country we are calling for ### 29. Fast, Intuitive UI That’s a Joy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Aloware?** Loved the UI, and how fast and intuitive it was! **What do you dislike about Aloware?** Felt like there could have been more integrations with Hubspot to make the experience more seamless **What problems is Aloware solving and how is that benefiting you?** Helping us streamline the outbound process with intuitive features that save a bunch of time ### 30. Best app for remote workers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Aloware?** How practical it is to make calls, and that calls are recorded! I work with insurance verification and billing, and whenever I miss something important in a call, I can just go back and listen to it again. **What do you dislike about Aloware?** I find a little hard to save the contacts or to dial by typing the contact name, sometimes it doesn’t work. **What problems is Aloware solving and how is that benefiting you?** I work remotely out of the US but I’m still able to use it to make phone calls and contact insurance whenever I need to get plans or payment information; recording my calls really benefits me when I need to recheck on some information that I missed during the call and also the AI summarizing the entire phone call in the notes. ### 31. Good software with good potential. **Rating:** 4.0/5.0 stars **Reviewed by:** OWN IT C. | Operaitons Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Aloware?** One of the standout features is the ability to customize and integrate seamlessly with existing tools, which makes the whole experience much smoother. I also appreciate the visibility it provides into calls; being able to track and monitor interactions is invaluable for our team. Additionally, the option to edit and set specific visibility levels for team members, as well as organizing them into groups, allows for a more tailored and efficient workflow. **What do you dislike about Aloware?** I recently had some experiences with the billing process, and I must say it left me feeling a bit confused. The lack of transparency regarding what we're being charged for can be frustrating. It feels like there are so many different ways they can bill for services that it becomes quite overwhelming. I believe there’s definitely room for improvement in making their billing practices clearer and more straightforward. Overall, I hope they work on providing better visibility into the charges to enhance the customer experience. **What problems is Aloware solving and how is that benefiting you?** Being able to quickly reach out to contacts and keep track of the communication. It's definitely the one thing that Aloware is helping us solve. ### 32. Experience fell short of what was expected **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Aloware?** The Inbox function is very helpful to keep all communication in one place, plus the integration with a CRM like HubSpot makes it useful to use outside of the Aloware portal. There is also an AI customer support which I've used and it does provide detailed answers which are appreciated. I use Aloware every day as part of my work routine. I'm not sure how easy it was to implement as I haven't set it up myself. **What do you dislike about Aloware?** The only part of the Aloware portal I find useful is the Inbox, everything else seems like clutter and has confused many in my team. Also, the integration with HubSpot as it stands currently makes it difficult to stay in one place. From HubSpot, you can only send text messages by opening a pop-up window from the contact, which takes a few seconds to load, or make calls. There's no way to manage your whole Inbox from HubSpot. And from the Aloware portal you can't interact with the contact file, meaning there is no way to leave a note or complete/add a task for later. Therefore there is a constant switching between tabs which gets tiresome very quickly **What problems is Aloware solving and how is that benefiting you?** The main issues stated previously ### 33. Complete waste of time. Horrible platform. **Rating:** 0.0/5.0 stars **Reviewed by:** John K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Aloware?** Telling the unhelpful sales representative to cancel our account and to consider a more ethical place of employment. **What do you dislike about Aloware?** Complete waste of time. Horrible platform, unethical sales team, and even worse support. They will say your use case is possible, but you wont be able to actually build your use case in the free trial. They will assure you it's possible, and all you need to do is pay for the subscription to get access to the needed features. Once you have paid you'll spend hours trying to make your dialer work, just to find out that Aloware is not actually built to be a full dialer with call cadence capabilities. I recommend looking at JustCall, or AutoReach. Aloware support will argue and refuse you a refund, they won't review the recorded meetings, they won't read your hours of dialog with support trying to make the platform work, they will refuse all accountability and charge your card regardless of their carelessness. TAKE YOUR BUSINESS ELSEWHERE! There are plenty of worthy dialers to chose from, don't make the mistake I did, and steer clear of Aloware! **What problems is Aloware solving and how is that benefiting you?** Aloware did not solve any of my problems. ### 34. good but slow and doesnt integrate extremely well with hubspot **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** Power dialer with CRM popup is great very easy to use I use it for the majority of my calls and can get hundreds of calls quickly and was easy to pick up fast, however I wish that when using the power dialer once you clicked the disposition it would go automatically to the next one instead of clicking next. If ive clicked the disposition the call is over or you have made your decision and can choose to pause the session before the call is ended. **What do you dislike about Aloware?** really dislike how to make a single dial, or make a way through tasks on hubspot because it is so slow picking out a number everytime. There should be an hour where it assumes that you still want to dial from the local presence, but it is easy to learn because its so standard. And the worst part is the analytics, although very easy to understand, it lacks depth in metrics that matter for our jobs. **What problems is Aloware solving and how is that benefiting you?** Power dialer is good and local presence is good as well ### 35. Better than many alternatives but still needs some work. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** Having multiple local presence numbers is really useful. Also call quality seems pretty good. Solid dialer for a tool I use every day. The iOS app is solid too. I have not used the power dialer so have no thoughts on that. Onboarding was pretty easy. Have not had any interactions with customer support so unsure about that. Integrates pretty well with Hubspot too. **What do you dislike about Aloware?** The UI is not very intuitive. The biggest issue is that more often that not you can't even hear inbound calls ringing. I only know I am getting a call because my cell phone connected to the app rings. Honestly the mobile version is way better than the Chrome or the Windows app version. Another thing I really don't like is that I have to either manually type in phone numbers to text unless they were recently called and I can find them under my inbox. There should be a way to search by company or a click to text option through Hubspot. **What problems is Aloware solving and how is that benefiting you?** Being able to call prospects to sell to them. ### 36. Aloware has been very helpful with communication to customers **Rating:** 4.5/5.0 stars **Reviewed by:** Marcus H. | LSA, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** What I like best about Aloware is how seamless it makes communication with customers. The power dialer saves a ton of time, and the integration with CRM tools keeps everything organized. Plus, the texting features feel really natural, which makes follow-ups easier and more effective. It’s like having everything I need to stay connected in one place. **What do you dislike about Aloware?** One thing I dislike about Aloware is that the reporting dashboard can feel a bit limited if you’re trying to dig deep into custom metrics. It gives a solid overview, but for more granular insights, I sometimes wish it had more flexibility or customization options. **What problems is Aloware solving and how is that benefiting you?** Aloware is solving the problem of disjointed communication and manual outreach. Before, managing calls, texts, and follow-ups across different platforms was time-consuming and easy to mess up. Now, with everything in one place—calls, SMS, CRM integration—it’s way more efficient. I can reach more leads in less time, stay organized, and follow up faster, which is definitely helping me close more deals. ### 37. A mixed bag at best - great tools are balanced out by convoluted interface. Phone app is terrible! **Rating:** 2.5/5.0 stars **Reviewed by:** Jonathan B. | Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Aloware?** VM Drop Box is great. So is Scheduling Texts. Attaching heavy files is welcomed. Easy integration with HubSpot **What do you dislike about Aloware?** Browser interface is convoluted, heavy to download (even on faster bandwidths). Messages - and notifications of messages - get lost. Extremely unfriendly on mobile devices like an iphone. Auto-dialer is very inconsistent - doesn't work more often than it does. The auto-message whenever one tries to call after 6pm is unnecessary and slows things down. **What problems is Aloware solving and how is that benefiting you?** They recently tried to fix the issue of messages getting lost with Team Inboxes. ### 38. Great experience with Aloware **Rating:** 5.0/5.0 stars **Reviewed by:** juan b. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Aloware?** What I like the most is that it is very easy to use, and it also provides a great experience for the worker. **What do you dislike about Aloware?** It’s not very common, but the screen does occasionally freeze. **What problems is Aloware solving and how is that benefiting you?** When the screen or program freezes, their team manages to resolve it immediately and with an excellent attitude. ### 39. Streamlined Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Angel A. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** Aloware has revolutionized the way our sales team communicates with leads and clients. The seamless integration with our CRM allows for real-time syncing of calls and messages, ensuring that our records are always up-to-date. The user-friendly interface makes it easy for new team members to get up to speed quickly. **What do you dislike about Aloware?** While Aloware offers a robust set of features, there is a slight learning curve when it comes to setting up some of the more advanced automation workflows. However, their support team is responsive and provides helpful resources to guide users through the process. **What problems is Aloware solving and how is that benefiting you?** Aloware is an all-in-one communication platform that streamlines sales interactions through seamless CRM integration and user-friendly features. ### 40. I started with aloware at its beginning and am now a reseller **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff Y. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** I like Aloware's commitment to ongoing growth. The product is great as not only a VOIP application but its keeping Texting at the forefront is great. It is an all around great product for not only call centers but small business too. **What do you dislike about Aloware?** The one dislike I have about Aloware is its non-support of physical phones. This is a huge issue for small business and companies that do not want to move over to headsets. **What problems is Aloware solving and how is that benefiting you?** I have been in VOIP for a long time and Aloware is consistently on the leading edge of new initiatives. It started with a great sms product and continues to make it better, cheaper and consistent. ### 41. Great start but could use some work with it's Guesty integration. **Rating:** 3.5/5.0 stars **Reviewed by:** Seward B. | Director of Guest Services and Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Aloware?** Integrated with Guesty; connects calls/sms with guest thread in Guesty; looks up contact information from the system to make calls; **What do you dislike about Aloware?** Duplicate contacts cause problems because the phone calls/messages don't know which thread to attach to; international calls are not as seemless as I thought; I wish whatsapp couple be part of the solution to connect with people in other countries; reporting doesn't allow me enough freedom to look at what I am interested in; calls sometimes aren't ringing agents and sometimes is logging in agents that are offline; **What problems is Aloware solving and how is that benefiting you?** Integrated a system that was not previously integrated; records phone calls; provides user extensions although the choices are weird ### 42. Been super easy to adjust to so far and they've been super helpful with the process! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Aloware?** I like the infrastructure and aesthetics themselves a lot. I think it's super conventional and covers all of the important bases **What do you dislike about Aloware?** My biggest ripe is really just the lag or time it can sometimes take for the app/popup to load or for it to allow me to disposition the call, or the notes saving correctly but that could also be more of a internet connection thing in the way some as well I'm sure **What problems is Aloware solving and how is that benefiting you?** It's a whole lot better than the last software we used for dialing for certain. I love that I at least have more options than 1 phone number to call from and for the most part, it does a solid job of consistently reflecting activity/notes on a lead. Receiving or getting notified of incoming calls that are from leads in my name has continued to be a problem however ### 43. Robust Features and Easy Workflow, But Security Adds a Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Randall H. | Team Lead (Coaching), Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Aloware?** Robust features that are useful and easy to incorporate into my workflow. **What do you dislike about Aloware?** While security is essential some of the things needed to move like I need to are disabled or not intuititive and there seems to be a bit of a learning curve until you customize your dasboard. **What problems is Aloware solving and how is that benefiting you?** With the added AI support, I find this tool to be a valuable asset in helping me make data-driven decisions for my team. ### 44. I use Aloware daily to contact and follow up with leads. **Rating:** 4.5/5.0 stars **Reviewed by:** Lucas G. | Sr. Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2025 **What do you like best about Aloware?** The integration with Hubspot is very convenient and easy to use. I like the updates being rolled out, in example, the mobile app has rolled out better contact management. Calling from the app is easier than before. I use Aloware every day to contact leads and the call quality is absolutely excellent. **What do you dislike about Aloware?** I currently do not have any features I dislike about Aloware. I was missing ease of navigation on the Android mobile app, but that seems to have been fixed with the latest updates. **What problems is Aloware solving and how is that benefiting you?** Contact prospects for follow up and close sales. It allows clear phone and SMS communication. ### 45. Aloware is easy to use and everything I need in an online phone system **Rating:** 4.0/5.0 stars **Reviewed by:** Brenden W. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** I love that I can create templates for texts that I send often, it makes my communications quick and effective. I also like that it keeps my work calls and communication separate from my personal cell phone number. **What do you dislike about Aloware?** I wish I knew how to use some of the features better. Like the power dialer. It sounds like a helpful tool, but I don't know how to use it properly. **What problems is Aloware solving and how is that benefiting you?** It keeps my work calls separate from my personal calls. And it connects to my CRM making it easy for me to communicate with my customers. It saves me hours each day. ### 46. Alloware has been very helpful. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** Alloware is easy to use. I love that it links readily to Hubspot and notifications push to email. Dialing and texted are user friendly and the stats are great to see. **What do you dislike about Aloware?** The app is glitchy at times when calls come in, sometimes not ringing through and you end up missing calls. I also have a hard time seeing all my text messages and / or calls in the call log. It seems to be that if there is a synching issue the phone number does not log and I cannot view it in my app. I also feel like there are too many tabs that are mostly the same. I find that at least once every few days the my app completely goes out on me and I have to reset it. **What problems is Aloware solving and how is that benefiting you?** It's easy to use and convenient. ### 47. Solid phone system with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Khuzaime F. | Tech Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2025 **What do you like best about Aloware?** It’s easy to set up and use for calling leads. The call quality is really good and the power dialer helps us get through our list faster. I also really appreciate how quick their support team is, they actually respond and help solve things fast **What do you dislike about Aloware?** The dashboard and overall UI could be more intuitive. It usually takes a bit to get used to where everything is. **What problems is Aloware solving and how is that benefiting you?** It helps us stay on track with lead follow-ups without needing other tools. It’s made it easier to manage outbound calls, track conversations and make sure no lead slips through the cracks. ### 48. first time user - Interesting platform **Rating:** 3.5/5.0 stars **Reviewed by:** Kathia M. | client relations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aloware?** I appreciate that everything has its own section. I believe the order of the UI is good to manage for everyone, even new comers. I usually use it every day at work so I need to have good controls or integrations in the software to not make my work so difficult. This program makes it all easy to implement and manage. **What do you dislike about Aloware?** It needs a dark mode. Probably will change the size of the UI a little bit to be more comfortable to the eyes and that the space that everything has its better. **What problems is Aloware solving and how is that benefiting you?** making calls to cx more managable. ### 49. Great experience and intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Bruno C. | Agent customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Aloware?** The option of using a mobile app, the functions of add, transfer etc. a great tool **What do you dislike about Aloware?** Probably the limitations in the middle of a call but nothing to crazy **What problems is Aloware solving and how is that benefiting you?** Contacts, follow up, and sequences are awesome ### 50. There's good and bad in my opinion **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Aloware?** We previously had a great relationship with our previous customer success manager, Matt. I like the reporting, the set up videos and training for new users is great. The support chat for users having issues has been helpful for our team. **What do you dislike about Aloware?** Our current support team person has been very difficult to work with. The NumberGuard suggestion has been useless and I'm not sure why we are even continuing to pay for it. **What problems is Aloware solving and how is that benefiting you?** None ## Aloware Discussions - [how can i set up my power dialer](https://www.g2.com/discussions/how-can-i-set-up-my-power-dialer) - 1 comment, 1 upvote - [I was trying to pull up recording of a call i had in Aloware the other day, but it was showing me some sort of a "server error", i kept trying but was not able to. It does not happen with every call that i pull.](https://www.g2.com/discussions/40707-i-was-trying-to-pull-up-recording-of-a-call-i-had-in-aloware-the-other-day-but-it-was-showing-me-some-sort-of-a-server-error-i-kept-trying-but-was-not-able-to-it-does-not-happen-with-every-call-that-i-pull) - 1 comment, 1 upvote - [Can I download the phonebook record and what is the maximum contacts to be saved?](https://www.g2.com/discussions/32769-can-i-download-the-phonebook-record-and-what-is-the-maximum-contacts-to-be-saved) - 1 comment, 1 upvote - [What is the maximum contacts I can add on Aloware?](https://www.g2.com/discussions/32579-what-is-the-maximum-contacts-i-can-add-on-aloware) - 1 comment, 1 upvote - [What other integrations are in the pipeline for Aloware?](https://www.g2.com/discussions/25272-what-other-integrations-are-in-the-pipeline-for-aloware) - 1 comment, 1 upvote - [View Aloware pricing details and edition comparison](https://www.g2.com/products/aloware/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+01%3A36%3A43+-0500&secure%5Bsession_id%5D=c79f5fbb-6bc0-4eb6-9bb8-9d26036643ef&secure%5Btoken%5D=eb752fcfe68604b5dd1733e6112f9b347e7226b1c7af2168d5b63717f7370547&format=llm_user) ## Aloware Integrations - [Guesty](https://www.g2.com/products/guesty/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Aloware Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Conference Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Performance Analysis** - Coaching - Peformance Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Machine Learning **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **SMS Platform** - Reporting - Automation - White Label - Short Codes - API Integration **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Aloware Alternatives - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (852 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,354 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,554 reviews)