We've been a Agiliron customer since about 2015. At the time, we had a brick and mortar store, What attracted us to Agiliron initially while we used it for website and Amazon selling, it had the potential to also support a brick and mortar store (which we never used, since we shut down the brick and mortar store in 2018). We are a B to B business, and Agiliron attracted us in that the back end was well suited to a business that creates quotes and invoices and often billed customers offline.
We were a modest mom-and-pop customer of Agiliron. We appreciated that they allowed us to stay at a modest product and pricing tier that became obsolete, yet allowed us access to the tools to present ourselves as a B to B business as they advanced the platform over the decade.
The on-boarding was very pleasant and well supported. The paradigm of all tables can be uploaded and downloaded as excel files worked well for us.
Support for the large part is always excellent. Particularly any issue that impacted commerce was always dealt with quickly. And generally, they were good sports about issues that cropped up as they evolved the platform around us. Since we were effectively a legacy customer, there were at times their were mild growing pains as the system evolved around us and left us behind. Some were fixed, some were not. Overall we felt we were getting great value and didn't sweat the small stuff.
For the first several years we used the Amazon integration and a credit card processing service, as well as general quoting and invoicing. The Amazon and credit card processing integrations worked great. We stopped selling on Amazon after several because the products we had available were too low margin to sell profitably.
We knew our Agiliron sell website had good visibility, as we had several products from our distributor catalogs that were not anywhere else on the net. For those calls, we sometimes took the sale. Most of the time, we instructed the account how to buy in their own region.
We shut down our business at the end of 2025 and thank the Team at Agiliron for hosting and supporting over the years. Agiliron worked great for us. Jim and Carol at PGH Batteries. Review collected by and hosted on G2.com.
The online-only support was an acquired taste. But we got used to it. At least the support team is actual humans, so that is a plus. Review collected by and hosted on G2.com.
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