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I rarely leave negative reviews, but after spending approximately 10 months attempting to implement Agiliron, I feel obligated to share my experience so other businesses can make an informed decision.
When we signed with Agiliron on July 11, 2025, our target go-live date was September 2025. Agiliron was aware that our existing order management system was scheduled to cease operation on October 31, 2025, making the implementation timeline critical to our business. The system was ultimately placed into production on February 1, 2026, approximately four months behind schedule, with several unresolved issues affecting our ability to create accurate purchase orders.
Our company invested $4,200 in onboarding and custom setup fees, recurring subscription fees, and hundreds of hours of staff time. Despite that investment, the implementation was never successfully completed.
The primary issue involved purchase orders. Our business relies on accurate vendor part numbers, vendor selection, accurate costs, and reliable purchasing information. Throughout the implementation, we experienced ongoing issues involving matrix products, vendor selection, accurate vendor part numbers, incorrect costs, and purchasing data consistency.
Despite repeated follow-ups and testing efforts, these issues remained unresolved when we terminated the system. As a result, orders containing matrix products required manual review and correction before purchase orders could be issued.
Performance was another major concern. Agiliron was by far the slowest cloud-based business application I have ever used. Early in the implementation process, when I raised concerns about system speed, I was told that the implementation environment differed from the production environment and that performance would improve once we went live. After going live, I was informed there was no separate production environment. Performance never improved.
The user interface was also extremely difficult to work with. I understood going in that it was not a modern platform and assumed that familiarity would improve the experience over time. It never did. Tasks that should have required one or two steps routinely required many more. Very little felt intuitive, and daily operation remained cumbersome throughout the project.
The data implementation process took months and ultimately failed to deliver a workable result. I was originally told that the consultant assigned to my project was among their most experienced implementation specialists. He was professional and pleasant to work with, but the implementation itself was unsuccessful. I later learned that he was no longer with the company.
To be fair, Agiliron does offer some strong functionality. The reporting capabilities were impressive, and the team successfully implemented a number of requested changes during the project. One support representative in particular was professional and genuinely tried to help. While I appreciated his efforts, many of the issues ultimately required action beyond his control and remained unresolved. Unfortunately, the unresolved purchasing issues, implementation delays, performance concerns, and communication challenges ultimately outweighed those positives for our business.
Communication throughout the project was inconsistent. While there were periods of productive interaction, there were also extended periods where progress was slow and critical issues remained unresolved. Despite the importance of the implementation and the known timeline, there was little sense of urgency around resolving outstanding issues. Throughout the implementation, I found myself following up on open items almost daily in order to obtain status updates and keep issues moving forward.
Management engagement was also disappointing. After the implementation had fallen months behind schedule, I contacted the salesperson who had originally sold us the system. I outlined the business impact, identified the specific issues preventing go-live, requested escalation, requested completion timelines, and requested a response. I never received a reply from the salesperson.
On May 8, 2026, I submitted a formal termination notice detailing the unresolved implementation issues, requesting confirmation of termination, confirmation that future billing would cease, confirmation that our company data would be deleted, and a partial refund request related to incomplete onboarding and custom setup services. I requested a response within five business days. As of June 17, 2026, I have not received a response.
What makes this experience especially frustrating is that it began very positively. The initial meetings were professional, expectations seemed reasonable, and I was optimistic about the project. However, after 10 months, $4,200 in onboarding and custom setup fees, recurring subscription costs, and hundreds of hours of staff time, the implementation still had not achieved the functionality required for our business.
Based on my experience, I cannot recommend Agiliron. Review collected by and hosted on G2.com.
