--- title: Dialpad Connect Reviews meta\_title: 'Dialpad Connect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 4204 reviews by the users' company size, role or industry to find out how Dialpad Connect works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 4204 scale: '5' date\_modified: '2026-08-29' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Dialpad Connect Reviews & Product Details Visit Website Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items * * * Product Website Dialpad Connect Seller [Dialpad](https://www.g2.com/sellers/dialpad) Discussions [Dialpad Connect Community](https://www.g2.com/products/dialpad-connect/discuss) Languages Supported English, Japanese Solution Type All-in-One Overview by Sarah Rolfing ![Influence & Co.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Influence & Co.") Used by Influence & Co. and 2 others ##### Featured Companies [ ![Influence & Co.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Influence & Co.") 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[ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Dialpad SolutionBy Dialpad ](/sellers/dialpad/solutions/dialpad) Show More ## Dialpad Connect Integrations (21) What do users say about integrations? Verified by Dialpad Connect [Show More Integrations](https://www.g2.com/products/dialpad-connect/integrations) ![Alina M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alina M.") AM Alina M. Recruiting Specialist Mid-Market (51-1000 emp.) 6/30/2026 "User-Friendly Transcripts and Easy Contact Management" 5/5 What do you like best about Dialpad Connect? I like having transcripts of my conversations and voice messages. The page layout, interface, and customization options are all easy to use. I also appreciate the email notifications I receive when people contact me. Overall, it’s very user-friendly—easy to navigate and quick to find any contact I’m searching for. I also like that the name of callers that appears after the first conversation. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? Easy dialing, plus the ability to copy and paste phone numbers, and see the time and date of calls. I also like having categories in the inbox. It’s been working really well for my job, and I honestly don’t have any downsides. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Having the web page window open on my computer is super handy. I don’t have to pick up an actual phone or even have a phone that requires cellular data. It’s efficient and effective for my job, especially since it involves so many phone-call conversations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Candice M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Candice M.") CM Candice M. Regional Scheduler Mid-Market (51-1000 emp.) 2/3/2023 "Great, Reliable service at a high price" 3.5/5 What do you like best about Dialpad Connect? I continue to appreciate that I can easily export data on Call information and that there is a salesforce integration. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? One thing that has remained extremely tricky and difficult to navigate is the texting through Dialpad. While I use my phone for business, it operates as more of a personal business line. I need to be able to text colleagues and coworkers with quick, custom messages. However, Dialpad only offers the ability to send bulk messages with extremely high rates at which to send them out. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? I have used other VoIP services and they were unreliable and dropped calls frequently. With Dialpad I have not dropped a call yet and I live in a very rural area. Dialpad allows me to track who I have called, when I called them, if a message was left, any inbound calls, etc. It also allows me to have my cell phone close by as my work phone but turn off the work number when my work hours are over. Review collected by and hosted on G2.com. Show More 6/30/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jason C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason C.") JC Jason C. Sales Manager Automotive Small-Business (50 or fewer emp.) 6/4/2021 "Very trustworthy and simple" 5/5 What do you like best about Dialpad Connect? Dialpad now includes AI-powered support agents that can respond to customer inquiries, triage issues, and provide instant answers. As a result, wait times are reduced and support stays consistent, even when your team is busy. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? 1. More Customization for AI Agents The new AI Business Agents and AI Support Agents are helpful, but they’d be even more powerful if users had more control over workflows, triggers, and how responses are handled. 2. Deeper Analytics for Small Teams Feedback Analytics is useful, but it could go further by offering more detailed breakdowns and better export options. Review collected by and hosted on G2.com. Recommendations to others considering Dialpad Connect: Just go for it, it will help you and your task Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? It helps me connect with both techy and non-techy people. I can text or call easily, so it really feels like it’s for anyone and everyone. Review collected by and hosted on G2.com. Show More 7/30/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite EA Elizabeth A. Program Generalist Mid-Market (51-1000 emp.) 11/23/2022 "Portable, Phone-Mirroring, Connected" 5/5 What do you like best about Dialpad Connect? I appreciate that it mimics the look of an actual phone call and text screen. When my wifi is spotty, I can switch to using the phone app and LTE. The desktop app's ability to connect texts and calls to Salesforce records saves me more hours than I could count. This is also a handy way to ensure that you can receive calls on your phone without giving away your information. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? Sometimes the desktop and phone apps can be slow to end a call despite clicking the correct 'hang up' button. I always wait a few seconds until it registers. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Gives me an organized list of contacts and recent messages, as well as mostly accurate voicemail transcripts. The ability to create, save, and set voicemails are handy for holidays or PTO. My favorite thing about it is the ability to connect calls/texts to Salesforce records. Review collected by and hosted on G2.com. Show More 6/30/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite RB Roberto B. Owner Construction Small-Business (50 or fewer emp.) 7/15/2026 "Texting Issues- Calling Works" 0/5 What do you like best about Dialpad Connect? The voip calling works fine. However, since opening the account- over six months- the text-messaging has never functioned properly. Note- this is on a 10 tdlc approved business line. And, with the default dialpad account settings (new account.) And, after dealing with customer support on multiple occasions. They were unable to fix the problem. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? The text messaging never functioned properly. 1.) This is a new account- default settings 2.) 10tdlc approved business line 3.) Dealt with customer support for over six months, and they were unable to resolve the issue. The problem is that the business cannot text message a client initially. instead, the client must send the first text. Then, the business can reply in the text thread (but not always.) Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? VOIP business line. Calls work. Incoming text-messages work to the best of our knowledge Review collected by and hosted on G2.com. Show More Response from Sydney Perez of Dialpad Connect [Editedit](https://www.g2.com/survey_responses/dialpad-connect-review-13114770/official_response/edit) Hi Roberto, we're so sorry to hear about your experience and understand your concerns. This isn’t the standard we aim to provide, and I'd personally like to make it right. If you’re open to it, please reach out to me at sydney@dialpad.com with a bit more detail so I can look into this and help resolve things for you. Thank you! Current UserValidated ReviewerSource: Organic Review from User Profile NS Nick S. Recruitment Manager Small-Business (50 or fewer emp.) 9/6/2023 "Best in VOIP "Dialpad Ai Voice"" 5/5 What do you like best about Dialpad Connect? Since i have been using this from past few years it is helping me a lot day by day after implementing technologies. It is really saving my time in some of the feature like converting my conference calls into text and Helping me in followups notifications with candidates and client also conference call due to that i never missed any meetings or calls . Also there is one more very good AI feature by giving me suggestions to make the conversation more productive. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? need to work on the some existing features to make more effective and reduce the interruption for user . Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Dialpad AI Voice resolve the biggest issue by giving the transcript feature which help to understand the other languages also give the quality of Calling, texting, I would say Dialpad AI voice is good one for all these . Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 Icon 7/1/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![sam p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sam p.") SP sam p. Technical Support Mid-Market (51-1000 emp.) 8/14/2026 "Dialpad Connect Keeps Calls and Messaging in One Easy Place" 4.5/5 What do you like best about Dialpad Connect? What I like most about Dialpad connect it that it keeps calling, messaging and communication in one place. It's pretty easy to use and I like being able to quickly check my call history and message without jumping between different apps. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? One thing I don't like about Dialpad connect is that sometimes the app can feel a little slow, especially when switching between calls or different sections. A few features also take some time to get used to and occasionally I have to refresh or try again when something doesn't load properly. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Dialpad connect keeps my calls in one place which makes communication easier. It saves me time and helped me stay organized with follow ups. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") AH Verified User in Human Resources Small-Business (50 or fewer emp.) 6/18/2026 "Easy to use software" 5/5 What do you like best about Dialpad Connect? We've had a great experience using Dialpad Connect. The platform is intuitive, reliable, and easy to deploy across our team. Call quality has been consistently excellent, and the user interface makes managing calls, messages, and voicemails straightforward. One of the standout features is the AI-powered call transcription and analytics, which provide valuable insights and help improve communication efficiency. The mobile and desktop apps work seamlessly, allowing our team to stay connected whether in the office or working remotely. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? While Dialpad Connect has been a strong overall solution for our business communications, there are a few areas that could be improved. Occasionally, call quality can be affected by network conditions, and some advanced configuration options are not as intuitive as they could be for first-time administrators. The AI transcription feature is very useful, but it can sometimes struggle with industry-specific terminology, accents, or poor audio quality, requiring minor manual corrections. Additionally, certain integrations and reporting features could offer more customization to better support unique business requirements. That said, these issues have had a relatively minor impact on our overall experience, and the benefits of the platform continue to outweigh the drawbacks. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Dialpad Connect has helped solve several communication challenges for our team. Before implementing it, managing calls across different devices and locations was difficult, and it was often challenging to keep track of important conversations and follow-up actions. With Dialpad Connect, all our business communications are centralized in one platform, making it easier for employees to collaborate and stay connected whether they're in the office or working remotely. The AI-powered call transcription and voicemail features ensure that important details aren't missed, while call analytics provide useful insights into team performance and customer interactions. As a result, we've improved responsiveness, reduced missed communications, increased productivity, and created a more seamless experience for both our employees and customers. Review collected by and hosted on G2.com. Show More 7/31/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Stephen C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen C.") SC Stephen C. CEO Small-Business (50 or fewer emp.) 5/15/2026 "DO NOT USE DIALPAD" 0/5 What do you like best about Dialpad Connect? Absolutely nothing, because I can’t get any of my questions answered or resolved. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? Cannot cancel my subscription. I spoke directly with the director, who personally assured me the subscription would be canceled and that I would receive a refund. May came around and not only was the subscription still active, but I was charged again. The worst part of this entire experience has been the customer service. Be prepared to wait 1-2 hours just to speak with someone, and then another 1-2 weeks to actually get anything resolved. Extremely frustrating experience overall. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? There were very few benefits, and they were completely masked by all the issues I ran into with the customer success team. They don’t seem to have any ability to escalate problems within a reasonable timeframe, so I consistently had to wait 1–2 hours on hold just to get a response. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tylor C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tylor C.") TC Tylor C. Admin Mid-Market (51-1000 emp.) 7/13/2026 "Support is Great and so are the features" 4.5/5 What do you like best about Dialpad Connect? Dialpad’s customer support has been excellent. I’ve also found the reporting tools very easy to use, while still offering detailed information. It’s simple to locate helpful data quickly without having to spend a lot of time digging through complicated reports. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? I don’t have any dislikes at this time. So far, my experience with Dialpad Connect has been very positive. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Dialpad Connect helps us communicate with customers more efficiently and keeps important call and messaging information organized in one place. The detailed reporting makes it easy to review activity quickly, spot trends, and find the information we need without digging through multiple sources. Overall, it saves us time and supports better business decisions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Dialpad Connect? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Dialpad Connect ](https://www.g2.com/products/dialpad-connect/discussions/new) GU Guest User How does Dialpad Ai Voice's transcription feature enhance communication, and what are the best practices for using it? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/how-does-dialpad-ai-voice-s-transcription-feature-enhance-communication-and-what-are-the-best-practices-for-using-it) ![Colleen C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colleen C.") CC Colleen Clancy • Last activity over 6 years ago Why is the hold music so bad? Why is it "essential"? 4 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/hold-music) [ View all Discussions ](https://www.g2.com/products/dialpad-connect/discuss) ## Pricing Options Pricing provided by Dialpad Connect. ### Pro $25 Per user, per month invoiced annually ### Standard $15 Per user, per month billed annually or $20 billed monthly. ### Enterprise Custom Per user, per month invoiced annually [ View More Pricing Information ](https://www.g2.com/products/dialpad-connect/pricing) Dialpad Connect Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,462) [ Compare Now ](https://www.g2.com/compare/dialpad-connect-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall 4.4/5(1,649) [ Compare Now ](https://www.g2.com/compare/aircall-vs-dialpad-connect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5a044f239b966cfb1e78660705aaac1e/quo-quo.png "Product Avatar Image") Quo 4.7/5(3,407) [ Compare Now ](https://www.g2.com/compare/dialpad-connect-vs-quo-quo) ##### ##### Dialpad Connect Features Basic Communication Phone Calls Instant Messaging Screen Sharing Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Individual Download Collaboration Tools Screen Sharing [ View More Features ](https://www.g2.com/products/dialpad-connect/features) ## Top-Rated Alternatives [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,462) ](https://www.g2.com/products/ringex/reviews) [ ![3CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "3CX") 3CX 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) [ ![8x8 Work](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "8x8 Work") 8x8 Work 4.2/5(936) ](https://www.g2.com/products/8x8-work/reviews) [ View All Alternatives ](https://www.g2.com/products/dialpad-connect/competitors/alternatives) ##### Categories on G2 [Video Conferencing](https://www.g2.com/categories/video-conferencing)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers) [Google Workspace Communication Tools](https://www.g2.com/categories/google-workspace-communication-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What software makes it easiest to pull consumer insights from surveys and in-app behavior data without needing a dedicated data team to process the results?](https://www.g2.com/discussions/what-software-makes-it-easiest-to-pull-consumer-insights-from-surveys-and-in-app-behavior-data-without-needing-a-dedicated-data-team-to-process-the-results%20)[Conga Composer vs Docusign CLM for a sales ops team that needs both document generation and e-signature without juggling two separate contracts?](https://www.g2.com/discussions/conga-composer-vs-docusign-clm-for-a-sales-ops-team-that-needs-both-document-generation-and-e-signature-without-juggling-two-separate-contracts)[What platform provides detailed analytics on work efficiency?](https://www.g2.com/discussions/what-platform-provides-detailed-analytics-on-work-efficiency) [Which Google Workspace academic platforms have documented ROI results and minimal implementation risk for mid-sized organizations?](https://www.g2.com/discussions/which-google-workspace-academic-platforms-have-documented-roi-results-and-minimal-implementation-risk-for-mid-sized-organizations)[What are the best VR collaboration solutions supporting multiple headset types and mixed reality features?](https://www.g2.com/discussions/what-are-the-best-vr-collaboration-solutions-supporting-multiple-headset-types-and-mixed-reality-features)[Pros and Cons Details](https://www.g2.com/products/dialpad-connect/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)