Live Chat Software Diskussionen

Empfangen von Chatbot-Nachrichten von Tidio auf Facebook.

is there a simple way to integrate M2 with AC without using Zapier?

Toll

Im Moment verwenden wir Aircall, um unsere Kunden anzurufen. Es wäre viel einfacher, direkt von HelpScout aus anrufen zu können.

I'm curious on how I should clean our email list and what to do with our inactive subscribers. Also some good habits to keep our list healthy.

Woher kommen all unsere 'Nachrichten'? Wir bekommen Betrüger und verschiedene Nachrichten, die keinen Sinn ergeben.

Ich möchte die Anhänge speichern. Es sind hauptsächlich Quittungen, die ich speichere.

If the messages come in and the agent doesn't have chat access they can't translate the ticket.

Meistens müssen wir die Gespräche zusammenführen und ich denke, sie sollten zusammengeführt werden.

Wie kann ich dies verwenden, um Nachrichten an Kunden zu senden? Kann ich auch Bilder an alle Kunden senden? und wie mache ich das?

Ich mag die Genesys Cloud. Es gibt keine weiteren Fragen. Danke.

Über die Entwicklung und Verbesserungen von Gorgias.

Is very inconvenient

Calls are being kept waiting in the line and there are no details to get back to those customers.

To compare with other products to see if something unique or new introduced as feature that Zoho Helpdesk may lack.

on the agent workspace, email chains keep being pulled into the conversation flow. this is where the customer responds back with the entire email chain as their email. this makes it extremely hard to find the latest reply when it is somewhere half way up the ticket

I'm asking leads to book a strategy session. If they don't book, go down one path. If they do book with calendly, get a different series of emails. Tested multiple scenarios, but leads are still going thru the "didn't book path".

We need to integrate our sip trunk directly to the telephony section in Zoho, that is possible?

Ich muss in der Lage sein, von einem Apple-Mobilgerät aus auf neue Tickets zuzugreifen und sie zu initiieren.

Wenn ja, habe ich auch die Möglichkeit, die Liste zu ändern und zu bearbeiten? Ich möchte mehr über das Automatisierungssystem erfahren, kann ich automatisierte Follow-up-E-Mails einrichten, die an bestimmten Tagen und Daten gesendet werden sollen?

There is currently no way to identify or filter what is the set of the products/items you can select during the quote creation. We have two sources of products and one of them is wrong. Because we can see which set the product displayed belongs to, our sales are selecting the wrong items. This... Mehr erfahren

Nutzen Unternehmen, die Produkte herstellen, Tidio? Wenn nicht, warum?

I would like someone to review if I'm optimizing my experience with this tool. Thanks

Wann wird Tidio die WhatsApp-Integration einführen, die jetzt ein wesentlicher Bestandteil des Marketings ist?

Which are the best practices when creating or customizing the triggers?

Has anyone else had seemingly un fixable broken links in AC?Support could not help me fix mine after tonnes of messaging so now I send that link in a separate email to my clients which is a bit clunky to say the least!

Gehe zum App-Store auf meinem iOS- oder Android-Smartphone. Finde die Skype for Business-App. Tippe auf die Download-Schaltfläche und melde dich dann mit meinen Microsoft 365-Anmeldedaten an, wenn sie installiert ist. Erteile der App Berechtigungen für meine Kontakte, Kamera und Benachrichtigungen.

This would be a game-changer for me to be able to actually speak with someone one and one to walk me through my challenges with the platform

Feedback Support

I received an error message when attempting to upload the screenshot of me signed in. Let me know if you would like me to provide it another way.

It will be better if you can add a feature where not just a CSAT is showing up but also the feedback of the customer

Before the customer answered by the representative they can verify their information via IVR so their information will be auto populate to us.

What are your future plans with UJET? Do you plan on adding other features? Can you give us some insights?

Good

Can we also use this service like other system provides like camera or videocalls?

it would be very helpful, it would prevent me from missing any e-mail or situation when sb tags me in a thread