UserTesting Reviews & Product Details

Setting up a study in UserTesting is very straightforward. The interface feels very user-friendly, and they also have a large panel. So if you want to run a quick study, you can count on getting results fast because of that. Review collected by and hosted on G2.com.

Since we run a lot of unmoderated tests, we want the experience to feel seamless for our users. One thing I don’t like about UserTesting is that it opens a new tab or window in the browser, and participants have to install browser extensions. Review collected by and hosted on G2.com.

UserTesting offers quick and convenient access to real users, where it captures feedback and usability testing results

The program has simplified launch and testing procedures and no extensive orientation or training required

We get screen captures and video recordings, which obtains qualitative insights about a product

The software allows a large participant pool, which brings a robust turnaround times

UserTesting is resourceful in ensuring that we get usability issues right on time, mostly earlier during the program development phase

The process of testing is done across mobile apps, websites and other digital spaces

The dashboard we get from UserTesting is very intuitive and it helps us in reviewing all the recordings and responses from participants Review collected by and hosted on G2.com.

Start ups and small teams finds UserTesting very expensive and above their budgets

The program needs the recruitment of specialized teams or audiences, which might be expensive and challenging Review collected by and hosted on G2.com.

UserTesting is a platform where two types of people can register: business users and testers. Business users can list their new or upcoming features and select specific testers to try them out and share their own genuine feedback. The tests are mostly four types: unmoderated, live conversation, small live conversation, and short tests. For testers, a certain amount is allocated for completing each test, and once it’s approved, you can receive your compensation through PayPal. Tester can get 50+ tests within a week and they pay very well compared with their competitors. Task's are related to UI / UX design and core business talk. Easy onboarding with a sample qualifying task. Review collected by and hosted on G2.com.

Sometimes, business users don’t provide enough details about the task. At times, the prototype and Figma pages also don’t work properly. Around 10–20% of tasks come with real tasks that take 20+ minutes to complete, but the pay is still low. Review collected by and hosted on G2.com.

When it comes to UX research, UserTesting truly has it all. Over the years, they've added more and more options and made the tool even more versatile than it was. The user panel is vast, we get responses usually within an hour. It takes longer to reach more niche user groups, but that is expected. Support is also very fast, and very helpful. I really like the transcripts, and highlight reels, it gets quite easy to report findings. Review collected by and hosted on G2.com.

There are a few reoccuring bugs, and navigational issues. I would expect the UI navigation to be smoother since this is a UX tool after all. My biggest issue is that when you are looking at all of the tests you have ever sent, you cannot filter based on time. Review collected by and hosted on G2.com.

The best thing about UserTesting is getting fast video feedback from real people so you can see exactly how they use your product. Review collected by and hosted on G2.com.

The main thing I dislike about UserTesting is its high price, which can be too expensive for smaller companies or individual creators. Review collected by and hosted on G2.com.

UserTesting makes it really easy to understand what real users think and feel while using a product. What I like is how quickly you can get genuine feedback by watching users interact with your product and hearing their thoughts in real time. It removes a lot of guesswork from decision-making. Instead of assuming what users want, you actually see where they struggle or what they like. This helps improve designs, flows and features with more confidence and saves time that would otherwise go into back and forth discussions. Review collected by and hosted on G2.com.

Usertesting can get expensive, especially if you need frequent tests or large number of participants. This can be a bit limiting for smaller teams or startups. Another downside is that the quality of feedback can sometimes vary depending on the participant. Not every session gives deep insights, so you still need to spend time filtering and interpreting results. Review collected by and hosted on G2.com.

The studies are easy enough to set up, and there’s a good range of screening logic features you can use. That makes it much better than some similar products, because you can screen and route participants as needed. Review collected by and hosted on G2.com.

The panel quality is not great, it's almost all professional users who just look together more money meaning that they are way too attuned to usability problems and are not always that great on the subject either compared to a normal person Review collected by and hosted on G2.com.

UserTesting understands how researchers do their work, so they have designed their product around that. I work in a small research team and we wouldn't be able to conduct some forms of research without UT. Review collected by and hosted on G2.com.

There really isn't anything I can think of. I do wonder how many people go through the onboarding? I skipped it as fast as I could. Review collected by and hosted on G2.com.

UserTesting helps me enormously when it comes to recruiting relevant users. It has made it easier for us to streamline our research process and consistently gather highly relevant insights. Review collected by and hosted on G2.com.

It’s very expensive, and it doesn’t offer the most relevant integrations—especially when it comes to bringing in data that wasn’t collected through UserTesting. Review collected by and hosted on G2.com.

We can host our own panel in UserTesting with our customers, without the hassles of manual maintenance. If we want to, we can also easily reach out to the public panel - it's easy to fill research studies with participants. The team at UserTesting have also been great, from implementation right through to regular catch ups on feature updates and general questions. Review collected by and hosted on G2.com.

As with any research, analysis remains the most challenging aspect. I appreciate any tools that can assist with this stage of the process. While the AI features in UserTesting are useful for providing a high-level overview, truly deep insights still require human interpretation and analysis. Review collected by and hosted on G2.com.