Compare Ivanti Neurons for ITSM and SysAid 
Featured Products
At a Glance
Market Segments
Enterprise (60.7% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 1 Agent Per Year
Ivanti Neurons for ITSM
Star Rating
(194)3.9 out of 5
Market Segments
Enterprise (60.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Ivanti Neurons for ITSMSysAid
Star Rating
(739)4.5 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansIvanti Neurons for ITSM vs SysAid
When assessing the two solutions, reviewers found SysAid easier to use, set up, and administer. Reviewers also preferred doing business with SysAid overall.
- Reviewers felt that SysAid meets the needs of their business better than Ivanti Neurons for ITSM.
- When comparing quality of ongoing product support, reviewers felt that SysAid is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of SysAid over Ivanti Neurons for ITSM.
Pricing
Entry-Level Pricing
Ivanti Neurons for ITSM
No pricing availableSysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Free Trial
Ivanti Neurons for ITSM
No trial information availableSysAid
Free Trial is available
Ratings
Meets Requirements
8.3
171
8.9
594
Ease of Use
7.5
171
9.0
597
Ease of Setup
6.5
123
8.5
524
Ease of Admin
7.4
126
8.8
519
Quality of Support
7.7
156
9.0
585
Has the product been a good partner in doing business?
8.1
122
9.1
511
Product Direction (% positive)
7.8
168
9.1
563
Features by Category
Ticket and Case Management
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
8.5
46
Not enough data
8.2
43
Not enough data
8.3
45
Not enough data
8.4
45
Not enough data
8.6
44
Not enough data
8.2
42
Generative AI
Not enough data
7.7
37
Not enough data
7.6
37
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.8
44
Not enough data
9.0
42
Not enough data
8.1
42
Not enough data
6.0
38
Not enough data
5.7
39
Platform
Not enough data
6.8
46
Not enough data
8.3
46
Not enough data
8.9
48
Not enough data
8.3
46
Not enough data
8.7
45
Not enough data
8.7
45
Administration
7.8
51
|
Verified
8.8
232
|
Verified
7.1
49
|
Verified
8.7
265
|
Verified
7.1
57
|
Verified
8.8
271
|
Verified
Service Desk
8.6
61
|
Verified
9.5
291
|
Verified
8.1
61
|
Verified
9.3
280
|
Verified
8.2
62
|
Verified
8.9
256
|
Verified
Management
7.8
12
|
Verified
8.7
252
|
Verified
6.8
11
|
Verified
9.0
255
|
Verified
6.9
12
|
Verified
8.7
236
|
Verified
7.3
14
|
Verified
8.6
238
|
Verified
6.7
11
|
Verified
8.3
180
|
Verified
Functionality
9.1
11
|
Verified
9.4
267
|
Verified
7.2
13
|
Verified
8.8
222
|
Verified
7.1
13
|
Verified
8.9
229
|
Verified
6.9
12
|
Verified
8.5
220
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.5
6
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.1
81
9.0
406
8.4
88
8.9
418
8.2
94
9.1
426
7.4
81
8.4
388
7.5
78
8.5
375
Reporting
7.7
94
8.6
415
7.3
76
8.4
388
6.9
65
8.3
325
Access & Usability
6.2
50
7.4
295
8.0
86
8.8
392
7.8
76
9.0
385
7.4
51
8.6
313
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ivanti Neurons for ITSM and SysAid are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Ivanti Neurons for ITSM has no unique categories
SysAid is categorized as Help Desk and AIOps Platforms
Reviews
Reviewers' Company Size
Ivanti Neurons for ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.5%
Hospital & Health Care
8.8%
Government Administration
8.3%
Education Management
6.1%
Computer Software
5.5%
Other
55.8%
Information Technology and Services
14.4%
Hospital & Health Care
7.3%
Financial Services
4.6%
Banking
4.1%
Computer Software
3.1%
Other
66.6%
Alternatives
Discussions
Ivanti Neurons for ITSM has no discussions with answers
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 Comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 Comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
