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Compare Instacart Retailer Platform and goPuff 
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At a Glance
Market Segments
Small-Business (68.2% of reviews)
Small-Business (64.0% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
Instacart Retailer Platform
Star Rating
(67)4.1 out of 5
Market Segments
Small-Business (68.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Instacart Retailer PlatformgoPuff
Star Rating
(28)3.9 out of 5
Market Segments
Small-Business (64.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about goPuffSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that goPuff has a user-friendly interface, making it easy to navigate and place orders quickly, while reviewers mention that Instacart Retailer Platform offers a more robust setup process, which some find beneficial for larger operations.
- Reviewers say that goPuff's customer support is responsive but can be hit or miss, whereas users on G2 highlight that Instacart Retailer Platform provides consistent support, with many praising their dedicated account managers.
- G2 users mention that goPuff excels in catering to small businesses with its straightforward pricing model, while users report that Instacart Retailer Platform has a more complex pricing structure that may be better suited for larger retailers.
- Users say that goPuff's product direction has been somewhat stagnant, with a score of 6.1, while reviewers mention that Instacart Retailer Platform shows a more positive trajectory with a score of 7.6, indicating ongoing improvements and feature updates.
- Reviewers mention that the ease of setup for Instacart Retailer Platform is notably high, scoring 9.2, which is a significant advantage for businesses looking to get started quickly compared to goPuff's less emphasized setup process.
- Users on G2 report that goPuff's delivery speed is a standout feature, often praised for its efficiency, while reviewers say that Instacart Retailer Platform shines in its extensive inventory management capabilities, making it a better choice for businesses with diverse product offerings.
Pricing
Entry-Level Pricing
Instacart Retailer Platform
No pricing availablegoPuff
No pricing availableFree Trial
Instacart Retailer Platform
No trial information availablegoPuff
No trial information availableRatings
Meets Requirements
8.2
45
7.7
17
Ease of Use
8.2
44
8.4
16
Ease of Setup
9.2
17
8.3
5
Ease of Admin
8.9
15
Not enough data
Quality of Support
7.6
37
7.6
13
Has the product been a good partner in doing business?
8.7
18
Not enough data
Product Direction (% positive)
7.6
43
6.4
16
Categories
Categories
Shared Categories
Instacart Retailer Platform and goPuff are categorized as Grocery Delivery
Unique Categories
Instacart Retailer Platform has no unique categories
goPuff has no unique categories
Reviews
Reviewers' Company Size
Instacart Retailer Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
goPuff
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
6.1%
Primary/Secondary Education
4.5%
Information Technology and Services
4.5%
Health, Wellness and Fitness
4.5%
Food & Beverages
4.5%
Other
75.8%
Higher Education
16.0%
Entertainment
16.0%
Computer Software
12.0%
Marketing and Advertising
8.0%
Writing and Editing
4.0%
Other
44.0%
Discussions
Instacart unfairness to its employees
1 Comment
IM
I agreeRead more
Are you a legit business?
1 Comment
CM
A couple of months ago, I had the same experience. Instacart is full of promises and unfulfilled claims.
In my case, I used Instacart for one order at...Read more
Instacart Retailer Platform has no more discussions with answers
goPuff has no discussions with answers
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