Having used the service weekly, this reviewer finds it very convenient with excellent customer service and a user-friendly app. It lacks a live map to track deliveries, leaving customers waiting during the two-hour window.
View Full ReviewFreshDirecdt makes getting groceries easy. If I can't make it to the grocery store, I always know FD is an option. They also offer a lot of really delicious options that are their own brand, and unique choices. They also categorize items in a useful way, with sections that can help you discover something new and delicious. The app is easy to use and I rarely have issues using the app or with my orders. Review collected by and hosted on G2.com.
The app is sometimes slow, and the search isn't always the best (but what search is). Prices are on the higher side, but you pay for convenience. Review collected by and hosted on G2.com.
Fresh Direct was, at least in the 2000s and 2010s, very prompt, direct as the name implies, and usually had the same few delivery people who I developed a nice rapport with in Harlem and Washington Heights. The system was easy to use, and I shoped frequently. Review collected by and hosted on G2.com.
No real issues. They were always quite helpful in my opinion. Review collected by and hosted on G2.com.
FreshDirect does a great job with it's ordering interface. Communication with client is excellent Review collected by and hosted on G2.com.
It's not for bargain shoppers. Food is expensive. Review collected by and hosted on G2.com.
Get your fresh fruit to your doorstep with just a click and also supply daily need groceries. Review collected by and hosted on G2.com.
Some orders are delivered the next day, which needs improvement. Review collected by and hosted on G2.com.
The offer $50 off a $99 purchase, along with 60 days of delivery fees covered on them. This is a win-win for the customer. Review collected by and hosted on G2.com.
I feel like there should be even more options online. Review collected by and hosted on G2.com.
Simple and easy way to have your necessities delivered without a trip to the supermarket! Extremely user friendly and great variety of produce. We love it! Review collected by and hosted on G2.com.
Sometimes peak delivery fees are higher than others, but that is most likely due to demand. There really isn't any other improvements I can see at this time.... Review collected by and hosted on G2.com.
FreshDirect has helped me throughout times that it is difficult to get to the grocery store. Through their simple platform and wide range of products, I am easily able to purchase mass groceries in a simplistic click and add process. The food is mostly always arriving as expected and deals can be easily accessible through tabs clearly labeled. Review collected by and hosted on G2.com.
FreshDirect does not always have the best times available and typically cannot order food for same day delivery. Sometimes hesitant to order food that is made by FreshDirect as I am unsure of its origins. Review collected by and hosted on G2.com.
I like how there are images on the fresh direct page for all of the food. Images are typically helpful because if someone wishes to purchase something, seeing how it looks aids the shopper. I also like how there are different categories on the site, one of which being health eats, which allows for me to find the healthiest options to purchase for club events that my internship chapter hosts. Review collected by and hosted on G2.com.
Something I dislike is how the site sometimes is down for me-I am not sure if this is a personal phone/computer issue. Other than that, there aren't many issues with the site/things that I dislike. I do wish that there was a halal option though for the lifestyle section, given there generally a good portion of Muslims/halal eaters in our group. I also think that there should be other types of lifestyle food categories aside from just the ones listed, such as maybe more cultural types of food. Review collected by and hosted on G2.com.
Fresh Direct offers a 2 month free trial which is great, because it gave us the opportunity to test it out before knowing if we wanted to purchase. Review collected by and hosted on G2.com.
It's a bit expensive, but understandable for the type of items being offered Review collected by and hosted on G2.com.
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