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Compare HelpNDoc and HelpSmith

See this
side-by-side comparison of HelpNDoc vs. HelpSmith
based on preference data from user reviews. HelpNDoc rates 4.2/5 stars with 12 reviews. By contrast, HelpSmith rates 4.7/5 stars with 14 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
HelpNDoc
HelpNDoc
(12)
4.2 out of 5
HelpNDoc
Answer a few questions to help the HelpNDoc community
Have you used HelpNDoc before?
Yes
HelpSmith
HelpSmith
(14)
4.7 out of 5
HelpSmith
Answer a few questions to help the HelpSmith community
Have you used HelpSmith before?
Yes
Star Rating
HelpNDoc
HelpNDoc
HelpSmith
HelpSmith
Market Segments
HelpNDoc
HelpNDoc
Small-Business (66.7% of reviews)
HelpSmith
HelpSmith
Small-Business (78.6% of reviews)
Entry Level Price
HelpNDoc
HelpNDoc
299€
HelpSmith
HelpSmith
$199 USD per license

HelpNDoc vs HelpSmith

When assessing the two solutions, reviewers found HelpSmith easier to use, set up, and administer. Reviewers also preferred doing business with HelpSmith overall.

  • Reviewers felt that HelpSmith meets the needs of their business better than HelpNDoc.
  • When comparing quality of ongoing product support, reviewers felt that HelpSmith is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HelpSmith over HelpNDoc.
Categories
Shared Categories
HelpNDoc
HelpNDoc
HelpSmith
HelpSmith
HelpNDoc and HelpSmith are categorized as Help Authoring Tool (HAT)
Unique Categories
HelpNDoc
HelpNDoc has no unique categories
HelpSmith
HelpSmith has no unique categories
Pricing
HelpNDoc
HelpNDoc Pricing
Professional Edition
299€
Standard Edition
99€
Free Trial Unavailable
HelpSmith
HelpSmith Pricing
HelpSmith Standard Edition
$199 USDper license
HelpSmith Professional Edition
$299 USDper license
Free Trial
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Ratings
Meets Requirements
HelpNDoc
HelpNDoc
8.0
Responses: 11
HelpSmith
HelpSmith
9.9
Responses: 13
Ease of Use
HelpNDoc
HelpNDoc
8.8
Responses: 11
HelpSmith
HelpSmith
9.9
Responses: 13
Ease of Setup
HelpNDoc
HelpNDoc
8.9
Responses: 6
HelpSmith
HelpSmith
10.0
Responses: 10
Ease of Admin
HelpNDoc
HelpNDoc
8.6
Responses: 6
HelpSmith
HelpSmith
10.0
Responses: 10
Quality of Support
HelpNDoc
HelpNDoc
7.5
Responses: 6
HelpSmith
HelpSmith
9.0
Responses: 8
Ease of Doing Business With
HelpNDoc
HelpNDoc
8.7
Responses: 5
HelpSmith
HelpSmith
10.0
Responses: 8
Product Direction (% positive)
HelpNDoc
HelpNDoc
8.9
Responses: 11
HelpSmith
HelpSmith
10.0
Responses: 13
Reviewers' Company Size
Reviewers of both HelpNDoc and HelpSmith were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
HelpNDoc
HelpNDoc
66.7%
HelpSmith
HelpSmith
78.6%
Mid-Market
(51-1000 emp.)
HelpNDoc
HelpNDoc
16.7%
HelpSmith
HelpSmith
21.4%
Enterprise
(> 1000 emp.)
HelpNDoc
HelpNDoc
16.7%
HelpSmith
HelpSmith
0%
Reviewers' Industry
HelpNDoc
HelpNDoc Industry
Government Administration
25.0%
Health, Wellness and Fitness
16.7%
Computer Software
16.7%
Oil & Energy
8.3%
Law Practice
8.3%
Other
25.0%
HelpSmith
HelpSmith Industry
Computer Software
35.7%
Information Technology and Services
14.3%
Sports
7.1%
Retail
7.1%
Program Development
7.1%
Other
28.6%
Reviews
Most Helpful Favorable Review
HelpNDoc
Katie Y.
User in Government Administration

My favorite characteristic of the system is it’s abilitly to convert my documents to a variety of formats including HTML, PDF and it even creates documents that are compatible with Kindle’s Ebooks. It also helps to identify a problem or potential problems...

HelpSmith
GA
Administrator in Computer Software

The best feature of the product is that it is easy to use. I became proficient with it in less than an hour. I was able to start authoring our help the same day.

Most Helpful Critical Review
HelpNDoc
Mollie M.
User in Health, Wellness and Fitness

Small glitches when using the app form, but overall positive

HelpSmith
Steve N.
Consultant in Information Technology and Services

I still have HelpSmith version 5.x and as far as I know it is still reliant on the Microsoft Help Workshop software. If it still reliant on such software, my suggestion would be to find a way to provide a different compiler for the product since with...

Discussions
HelpNDoc
HelpNDoc Discussions
Monty the Mongoose crying
HelpNDoc has no discussions with answers
HelpSmith
HelpSmith Discussions
Monty the Mongoose crying
HelpSmith has no discussions with answers
Screenshots
HelpNDoc
HelpNDoc Screenshots
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