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Compare HelpDesk 3 and Zammad 
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At a Glance
Market Segments
Mid-Market (70.0% of reviews)
Small-Business (60.0% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
HelpDesk 3
Star Rating
(10)3.9 out of 5
Market Segments
Mid-Market (70.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about HelpDesk 3Zammad
Star Rating
(10)4.5 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ZammadSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HelpDesk 3 has a lower ticket creation user experience rating of 6.7, while Zammad shines with a score of 8.0, indicating that Zammad offers a more intuitive and user-friendly interface for creating tickets.
- Reviewers mention that HelpDesk 3's ticket response user experience is rated at 7.7, which is slightly better than Zammad's 7.0, suggesting that HelpDesk 3 may provide a more efficient process for responding to tickets.
- G2 users highlight that Zammad excels in ease of use with a score of 9.0 compared to HelpDesk 3's 7.4, indicating that Zammad is generally easier for teams to adopt and navigate.
- Users on G2 report that HelpDesk 3 has a strong workflow management score of 7.7, while Zammad's score of 6.7 suggests that HelpDesk 3 may offer more robust options for managing workflows effectively.
- Reviewers say that Zammad's customer portal is rated at 7.0, which may not be as strong as other features, but it still provides essential functionalities for customer interactions, whereas HelpDesk 3 lacks detailed insights in this area.
- Users report that HelpDesk 3 has a quality of support rating of 7.6, which is a notable strength, while Zammad does not have a score listed, indicating that HelpDesk 3 may offer more reliable support options for users needing assistance.
Pricing
Entry-Level Pricing
HelpDesk 3
No pricing availableZammad
No pricing availableFree Trial
HelpDesk 3
No trial information availableZammad
No trial information availableRatings
Meets Requirements
7.9
7
8.3
8
Ease of Use
7.4
7
9.0
8
Ease of Setup
Not enough data
Not enough data
Ease of Admin
Not enough data
Not enough data
Quality of Support
7.6
7
Not enough data
Has the product been a good partner in doing business?
Not enough data
Not enough data
Product Direction (% positive)
10.0
5
8.3
7
Features by Category
Ticket and Case Management
6.7
5
8.0
5
7.7
5
7.0
5
7.7
5
6.7
5
7.3
5
Not enough data
Not enough data
Not enough data
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
7.0
5
Not enough data
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpDesk 3 and Zammad are categorized as Help Desk
Unique Categories
HelpDesk 3 has no unique categories
Zammad is categorized as Contact Center Knowledge Base
Reviews
Reviewers' Company Size
HelpDesk 3
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zammad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.0%
Insurance
20.0%
Telecommunications
10.0%
Hospital & Health Care
10.0%
E-Learning
10.0%
Other
20.0%
Information Technology and Services
20.0%
Research
10.0%
Primary/Secondary Education
10.0%
Medical Devices
10.0%
Health, Wellness and Fitness
10.0%
Other
40.0%
Alternatives
Discussions
HelpDesk 3 has no discussions with answers
Zammad has no discussions with answers
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