Introducing G2.ai, the future of software buying.Try now
Compare Commune and Higher Logic Vanilla 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ada
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow Customer Service Management
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Axero
Visit Website
At a Glance
Market Segments
Mid-Market (52.8% of reviews)
Mid-Market (52.7% of reviews)
Entry-Level Pricing
Contact Us Per Month
No pricing available
Commune
Star Rating
(36)4.7 out of 5
Market Segments
Mid-Market (52.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansHigher Logic Vanilla
Star Rating
(98)4.3 out of 5
Market Segments
Mid-Market (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Higher Logic VanillaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Higher Logic Vanilla excels in its Quality of Support with a score of 9.2, while Commune shines even brighter with a score of 9.6, indicating that users find Commune's support team to be more responsive and helpful.
- Reviewers mention that Commune offers superior Ease of Use with a score of 9.3 compared to Higher Logic Vanilla's 8.6, suggesting that Commune's interface is more intuitive and user-friendly, making it easier for new users to navigate.
- G2 users highlight that Commune's Customer Intelligence features are significantly better, scoring 9.3 versus Higher Logic Vanilla's 6.9. This indicates that Commune provides more robust analytics and insights into customer behavior, which can enhance engagement strategies.
- Users on G2 report that Higher Logic Vanilla has a strong Community Building feature with a score of 9.2, but Commune's score of 9.2 in Qualitative Solutions suggests it offers more comprehensive tools for fostering community interaction and engagement.
- Reviewers say that Commune's Downloadable Reports feature is rated at 9.1, which is higher than Higher Logic Vanilla's 7.1, indicating that Commune provides more detailed and customizable reporting options that users find beneficial for tracking performance.
- Users report that Higher Logic Vanilla's Self-Service Experience is rated at 9.0, but Commune's overall score of 9.1 in All-in-one Dashboard suggests that Commune offers a more integrated and streamlined experience for managing community interactions and communications.
Pricing
Entry-Level Pricing
Commune
Starter
Contact Us
Per Month
Perfect for those just beginning to build a community
- Forum
- Knowledge Base
- Event Management
Higher Logic Vanilla
No pricing availableFree Trial
Commune
Free Trial is available
Higher Logic Vanilla
Free Trial is available
Ratings
Meets Requirements
9.1
33
8.3
83
Ease of Use
9.3
33
8.6
84
Ease of Setup
9.2
35
8.1
72
Ease of Admin
9.2
35
8.5
75
Quality of Support
9.6
33
9.2
81
Has the product been a good partner in doing business?
9.8
35
8.8
74
Product Direction (% positive)
10.0
32
8.4
82
Features by Category
Information Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Experience & Accessibility - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Distribution - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Features - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
8.0
5
Self-Service Platform
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
7.7
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Building
8.9
32
7.2
23
9.1
30
6.9
14
8.7
32
4.3
5
8.7
33
4.7
5
9.2
33
7.0
5
9.3
33
5.7
5
Community Improvement
8.9
34
8.0
5
9.0
34
5.3
5
8.8
33
5.3
5
8.6
33
4.3
5
Customer Analytics
9.3
33
6.8
35
9.4
32
7.6
36
9.1
31
7.0
11
8.4
32
6.2
13
Community Management
9.3
32
8.1
31
9.1
32
7.8
37
9.0
33
7.0
5
Community Analytics
9.5
34
7.0
5
8.6
32
4.7
5
9.3
34
6.7
5
9.3
35
6.7
5
Agentic AI - Online Community Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Commune and Higher Logic Vanilla are categorized as Online Community Management
Unique Categories
Commune is categorized as Employee Communications
Higher Logic Vanilla is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Commune
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Higher Logic Vanilla
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.6%
Manufacturing
11.1%
Venture Capital & Private Equity
5.6%
Retail
5.6%
Human Resources
5.6%
Other
41.7%
Computer Software
24.2%
Computer Games
12.6%
Information Technology and Services
11.6%
Internet
10.5%
Marketing and Advertising
3.2%
Other
37.9%
Alternatives
Discussions
Commune has no discussions with answers
What are the main features of Vanilla Forums?
1 Comment
Official Response from Higher Logic Vanilla
Vanilla Forums offers the following features:
Gamification (Badges and Reactions)
Private Communities
Social Groups
Single Sign On
Customizable...Read more
Can I run a Vanilla forum in an embedded frame?
1 Comment
Official Response from Higher Logic Vanilla
Yes, Vanilla is embed-friendly.Read more
Can Vanilla be integrated with the rest of my website so I do not need a separate login for the forums?
1 Comment
Official Response from Higher Logic Vanilla
Yes, you can connect Vanilla to your other systems using our jsconnect plugin. This will allow for a seamless single sign-on (SSO) experience.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
