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Compare BMC Helix ITSM and Kubernetes 
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At a Glance
Market Segments
Enterprise (75.2% of reviews)
Enterprise (39.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC Helix ITSM
Star Rating
(287)3.7 out of 5
Market Segments
Enterprise (75.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BMC Helix ITSMKubernetes
Star Rating
(145)4.6 out of 5
Market Segments
Enterprise (39.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about KubernetesBMC Helix ITSM vs Kubernetes
When assessing the two solutions, reviewers found Kubernetes easier to use, set up, and administer. Reviewers also preferred doing business with Kubernetes overall.
- Reviewers felt that Kubernetes meets the needs of their business better than BMC Helix ITSM.
- When comparing quality of ongoing product support, reviewers felt that Kubernetes is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Kubernetes over BMC Helix ITSM.
Pricing
Entry-Level Pricing
BMC Helix ITSM
No pricing availableKubernetes
No pricing availableFree Trial
BMC Helix ITSM
No trial information availableKubernetes
No trial information availableRatings
Meets Requirements
8.0
243
9.2
120
Ease of Use
7.2
246
7.9
128
Ease of Setup
7.0
85
7.3
82
Ease of Admin
7.2
83
8.0
70
Quality of Support
7.5
212
8.4
102
Has the product been a good partner in doing business?
7.9
77
8.9
56
Product Direction (% positive)
6.1
242
9.7
116
Features by Category
Administration
8.8
16
|
Verified
Not enough data
8.6
17
|
Verified
Not enough data
9.3
16
|
Verified
Not enough data
Service Desk
9.0
19
|
Verified
Not enough data
9.2
19
|
Verified
Not enough data
9.0
17
|
Verified
Not enough data
Management
9.4
9
|
Verified
Not enough data
7.7
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
7.6
9
|
Verified
Not enough data
Functionality
9.4
9
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
Not enough data
8.6
103
Not enough data
8.3
104
Not enough data
7.9
85
Not enough data
7.9
87
Not enough data
Reporting
7.9
90
Not enough data
7.9
87
Not enough data
Feature Not Available
Not enough data
Access & Usability
6.6
55
Not enough data
7.8
85
Not enough data
7.9
77
Not enough data
7.7
62
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.8
64
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Organization
Not enough data
9.1
61
Not enough data
9.0
65
Not enough data
9.6
66
Development
Not enough data
8.7
52
Not enough data
9.1
65
Not enough data
9.0
52
Not enough data
9.1
55
Categories
Categories
Shared Categories
BMC Helix ITSM and Kubernetes share no categories
Unique Categories
BMC Helix ITSM is categorized as IT Service Management (ITSM) Tools and Service Desk
Kubernetes is categorized as Container Orchestration and Container Management
Reviews
Reviewers' Company Size
BMC Helix ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kubernetes
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.9%
Telecommunications
8.9%
Hospital & Health Care
6.6%
Computer Software
6.3%
Higher Education
3.7%
Other
40.6%
Computer Software
32.6%
Information Technology and Services
20.6%
Telecommunications
9.9%
Financial Services
5.0%
Internet
3.5%
Other
28.4%
Alternatives
Discussions
BMC Helix ITSM has no discussions with answers
What are the main features of Kubernetes?
1 Comment
![Yiorgos [George] A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yiorgos [George] A.")
YA
- Container orchestration utilising available hardware or VMs, thus decreasing costs
- High Availability within a data center / availability zone
- Ability...Read more
What does Kubernetes do?
1 Comment
MG
Container orchestration and container management.
You can also configure properties on the basis of which scaling of pods will be done.
It makes your...Read more
Kubernetes has no more discussions with answers
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