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Compare BMC Helix ITSM and IBM Maximo IT 
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At a Glance
Market Segments
Enterprise (75.5% of reviews)
Small-Business (33.3% of reviews)
Entry-Level Pricing
No pricing available
$315.00
BMC Helix ITSM
Star Rating
(287)3.7 out of 5
Market Segments
Enterprise (75.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about BMC Helix ITSMIBM Maximo IT
Star Rating
(16)4.1 out of 5
Market Segments
Small-Business (33.3% of reviews)
Entry-Level Pricing
$315.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that IBM Maximo IT excels in Asset Management with a score of 9.6, highlighting its robust capabilities in tracking and managing assets effectively, while BMC Helix ITSM scores lower at 8.8, indicating it may not offer the same depth in this area.
- Reviewers mention that the Knowledge Base integration in IBM Maximo IT is highly rated at 9.7, allowing for seamless access to information during ticket resolution, whereas BMC Helix ITSM's integration is rated at 7.9, suggesting a less efficient experience for users seeking knowledge resources.
- G2 users indicate that IBM Maximo IT's automation features, with a score of 8.5, provide essential tools for streamlining processes, but BMC Helix ITSM shines with a higher score of 9.2, showcasing its superior automation capabilities that enhance operational efficiency.
- Users on G2 highlight that IBM Maximo IT's mobile access is rated at 8.9, making it easier for users to manage tasks on the go, while BMC Helix ITSM's mobile functionality is significantly lower at 6.6, which may hinder user experience for those needing mobile support.
- Reviewers say that the reporting capabilities in BMC Helix ITSM are impressive, with a score of 9.4, particularly in dashboards and time tracking, which are essential for performance monitoring, while IBM Maximo IT's reporting features, although strong, score slightly lower at 9.0.
- Users report that the Help Desk functionality in BMC Helix ITSM is rated at 9.2, providing a comprehensive support experience, while IBM Maximo IT's Help Desk is rated at 9.1, indicating a very close competition but slightly less favorable feedback from users.
Pricing
Entry-Level Pricing
BMC Helix ITSM
No pricing availableIBM Maximo IT
Concurrent users
$315.00
Starting at 315.00 per month per Concurrent user
- Full-featured service management solution
Free Trial
BMC Helix ITSM
No trial information availableIBM Maximo IT
Free Trial is available
Ratings
Meets Requirements
8.0
242
8.7
13
Ease of Use
7.2
245
8.3
14
Ease of Setup
6.9
84
Not enough data
Ease of Admin
7.1
82
Not enough data
Quality of Support
7.5
211
8.5
12
Has the product been a good partner in doing business?
7.9
76
Not enough data
Product Direction (% positive)
6.1
241
9.1
13
Features by Category
Administration
8.8
15
|
Verified
8.7
9
8.8
16
|
Verified
9.6
9
9.4
15
|
Verified
9.0
8
Service Desk
9.2
18
|
Verified
9.1
9
9.3
18
|
Verified
9.1
9
9.1
16
|
Verified
9.1
9
Management
9.4
8
|
Verified
9.0
8
7.9
7
|
Verified
9.0
8
8.5
8
|
Verified
8.8
8
8.8
8
|
Verified
9.4
8
7.7
8
|
Verified
8.8
8
Functionality
9.8
8
|
Verified
9.2
8
8.5
8
|
Verified
9.0
8
9.2
8
|
Verified
9.2
8
9.2
8
|
Verified
8.5
8
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
9.4
6
8.6
102
8.9
6
8.3
103
8.9
6
7.9
84
9.7
6
7.9
86
9.7
6
Reporting
7.9
89
9.2
6
7.9
86
9.4
6
Feature Not Available
9.4
6
Access & Usability
6.6
54
8.9
6
7.8
84
9.4
6
7.9
76
9.4
6
7.7
61
9.2
6
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC Helix ITSM and IBM Maximo IT are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
BMC Helix ITSM has no unique categories
IBM Maximo IT has no unique categories
Reviews
Reviewers' Company Size
BMC Helix ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IBM Maximo IT
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.7%
Telecommunications
8.9%
Hospital & Health Care
6.7%
Computer Software
6.3%
Higher Education
3.7%
Other
40.7%
Information Technology and Services
33.3%
Computer Software
20.0%
Telecommunications
6.7%
Staffing and Recruiting
6.7%
Internet
6.7%
Other
26.7%
Alternatives
Discussions
BMC Helix ITSM has no discussions with answers
IBM Maximo IT has no discussions with answers
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