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# BMC Helix ITSM vs IBM Maximo IT Comparison - What are their main differences?

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BMC Helix ITSMit service management[+ Add Product](#)

Reviews

**BMC Helix ITSM** [

3.7/5(299)

](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews#reviews)

**IBM Maximo IT** [

4.2/5(17)

](https://www.g2.com/products/ibm-maximo-it/reviews#reviews)

Pricing

**BMC Helix ITSM**
No pricing available

**IBM Maximo IT**
Free Trial

**$315.00** · Concurrent users 

**Pricing Insights**
from reviews

Time to Implement

**BMC Helix ITSM**
5 months

Based on 10 responses

**IBM Maximo IT**
Not enough reviews yet

Return on Investment

**BMC Helix ITSM**
25 months

Based on 7 responses

**IBM Maximo IT**
Not enough reviews yet

Perceived Cost

**BMC Helix ITSM**
$$$$$

**IBM Maximo IT**
Not enough reviews yet

Average Discount

**BMC Helix ITSM**
19%

**IBM Maximo IT**
Not enough reviews yet

 ![BMC Helix ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/f8244df9cd34374cbf1e821e6c80ed9f/bmc-software-bmc-helix-itsm.svg "BMC Helix ITSM")

 ![IBM Maximo IT](https://images.g2crowd.com/uploads/product/hd_favicon/836e26af0223dcd39231ba7847881ba2/ibm-maximo-it.svg "IBM Maximo IT")

G2 offers free advice on this comparison.

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Pros & Cons

**BMC Helix ITSM**
[
Ease of Use (4)
](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews?filters%5Bsentiment_snippet%5D=2094759&qs=pros-and-cons#reviews)[
Ticket Management (3)
](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews?filters%5Bsentiment_snippet%5D=1341017&qs=pros-and-cons#reviews)[
Bugs (1)
](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews?filters%5Bsentiment_snippet%5D=2499007&qs=pros-and-cons#reviews)[
Complexity (1)
](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews?filters%5Bsentiment_snippet%5D=2499008&qs=pros-and-cons#reviews)

**IBM Maximo IT**
Not enough data

Integrations

**BMC Helix ITSM**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image")

ActiveDirectory Domain...

](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image")

Jira

](https://www.g2.com/products/jira/reviews)[
View all
](https://www.g2.com/products/bmc-software-bmc-helix-itsm/integrations)

**IBM Maximo IT**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image")

Microsoft Teams

](https://www.g2.com/products/microsoft-teams/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a1d3279f52c8a867a348008b21203244/oracle-siebel.jpg "Product Avatar Image")

Siebel

](https://www.g2.com/products/oracle-siebel/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7caad66b1c86da9baaf50e4fe2e07639/sap-cloud-erp-sap-s-4hana-cloud.png "Product Avatar Image")

SAP Cloud ERP (SAP S/4HANA Cloud)

](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)[
View all
](https://www.g2.com/products/ibm-maximo-it/integrations)

Screenshots

**BMC Helix ITSM**
No screenshot available

**IBM Maximo IT**
 ![IBM Maximo IT screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/70260/Service-insights-1.png)

Ratings

Meets Requirements

**BMC Helix ITSM**

8.0

8.0252

**IBM Maximo IT**

8.8

8.814

Ease of Use

**BMC Helix ITSM**

7.2

7.2255

**IBM Maximo IT**

8.3

8.315

Ease of Setup

**BMC Helix ITSM**

7.1

7.195

**IBM Maximo IT**

7.8

7.86

Ease of Admin

**BMC Helix ITSM**

7.2

7.284

**IBM Maximo IT**
Not enough data

Quality of Support

**BMC Helix ITSM**

7.5

7.5221

**IBM Maximo IT**

8.5

8.512

Has the product been a good partner in doing business?

**BMC Helix ITSM**

7.9

7.978

**IBM Maximo IT**
Not enough data

Product Direction (% positive)

**BMC Helix ITSM**

6.1

6.1251

**IBM Maximo IT**

9.2

9.214

Features

IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);)

8.7

35

9.0

10

Administration

Change Management

8.9(won by 0.2)

21

|

Verified

8.7

9

Asset Management

8.6

20

|

Verified

9.6(won by 1.0)

9

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Reports & Analytics

9.1(won by 0.1)

18

|

Verified

9.0

8

IT Asset Management

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Service Request Management

Not enough data

Not enough data

Release Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Capacity Management

Not enough data

Not enough data

Availability Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Service Desk

Help Desk

9.0

21

|

Verified

9.1(won by 0.1)

9

Incident Reports

9.2(won by 0.1)

20

|

Verified

9.1

9

Process Workflow

9.0

19

|

Verified

9.1(won by 0.1)

9

Customizable Reports

Not enough data

Not enough data

Management

Reporting

9.1(won by 0.1)

11

|

Verified

9.0

8

Administration Console

7.6

9

|

Verified

9.0(won by 1.4)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Access Management

8.5

10

|

Verified

8.8(won by 0.3)

8

Asset Management

8.7

9

|

Verified

9.4(won by 0.7)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Policy Dictation

7.6

11

|

Verified

8.6(won by 1.0)

7

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Real-Time Reporting

Not enough data

Not enough data

Functionality

Ticketing System

9.5(won by 0.3)

13

|

Verified

9.2

8

Performance Logging

8.3

9

|

Verified

9.0(won by 0.7)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Alerting

9.0

10

|

Verified

9.2(won by 0.2)

8

Automation

8.7(won by 0.2)

14

|

Verified

8.5

8

Agentic AI - IT Service Management (ITSM) Tools

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Resource Allocation & Planning

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Prioritization

Not enough data

Not enough data

Service History

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Remote Access & Monitoring

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

7.8

115

9.3

8

Incident Management

Ticket Prioritization

8.6

104

8.9(won by 0.3)

6

Ticket Notifications

8.4

105

8.9(won by 0.5)

6

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Knowledge Base

7.8

85

9.7(won by 1.9)

6

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Knowledge Base/Ticket Integration

7.8

87

9.7(won by 1.9)

6

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Automate Ticket Routing

Feature Not Available

9.4(won by default)

6

Real-Time Notifications

Not enough data

Not enough data

Reporting

Dashboards

7.8

93

9.2(won by 1.4)

6

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Time Tracking

7.9

89

9.4(won by 1.5)

6

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Surveys

Feature Not Available

9.4(won by default)

6

Activity Tracking

Not enough data

Not enough data

Access & Usability

Mobile

6.6

55

8.9(won by 2.3)

6

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Self Service

7.7

84

9.4(won by 1.7)

6

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Active Directory

7.9

77

9.5(won by 1.6)

7

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Multi-Channel Access

7.7

62

9.2(won by 1.5)

6

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Mobile Access

Not enough data

Not enough data

Agentic AI - Service Desk

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Project Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

CMDB

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

IT Risk Management

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Localization Automation

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Scheduled/Automated Reports

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Release & Deployment

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

API

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Asset Lifecycle Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![BMC Helix ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/f8244df9cd34374cbf1e821e6c80ed9f/bmc-software-bmc-helix-itsm.svg "BMC Helix ITSM")](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews)

BMC Helix ITSM

Small-Business(50 or fewer emp.)

5.0%

Mid-Market(51-1000 emp.)

20.7%

Enterprise(\> 1000 emp.)

74.3%

[![IBM Maximo IT](https://images.g2crowd.com/uploads/product/hd_favicon/836e26af0223dcd39231ba7847881ba2/ibm-maximo-it.svg "IBM Maximo IT")](https://www.g2.com/products/ibm-maximo-it/reviews)

IBM Maximo IT

Small-Business(50 or fewer emp.)

31.3%

Mid-Market(51-1000 emp.)

43.8%

Enterprise(\> 1000 emp.)

25.0%

Small-Business

(50 or fewer emp.)

5.0%

31.3%

Mid-Market

(51-1000 emp.)

20.7%

43.8%

Enterprise

(\> 1000 emp.)

74.3%

25.0%

Reviewers' Industry

[![BMC Helix ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/f8244df9cd34374cbf1e821e6c80ed9f/bmc-software-bmc-helix-itsm.svg "BMC Helix ITSM")](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews)
BMC Helix ITSM

Information Technology and Services

34.6%

Telecommunications

8.6%

Hospital & Health Care

6.8%

Computer Software

6.1%

Higher Education

3.6%

Other

40.4%

[![IBM Maximo IT](https://images.g2crowd.com/uploads/product/hd_favicon/836e26af0223dcd39231ba7847881ba2/ibm-maximo-it.svg "IBM Maximo IT")](https://www.g2.com/products/ibm-maximo-it/reviews)
IBM Maximo IT

Information Technology and Services

31.3%

Computer Software

18.8%

Information Services

12.5%

Telecommunications

6.3%

Staffing and Recruiting

6.3%

Other

25.0%

Alternatives

**BMC Helix ITSM Alternatives**

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

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SolarWinds Service Desk
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**IBM Maximo IT Alternatives**

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[
Freshservice
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[
SolarWinds Service Desk
](/products/solarwinds-service-desk/reviews)

## BMC Helix ITSM vs IBM Maximo IT

- Reviewers felt that IBM Maximo IT meets the needs of their business better than BMC Helix ITSM.
- When comparing quality of ongoing product support, reviewers felt that IBM Maximo IT is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of IBM Maximo IT over BMC Helix ITSM.