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Compare BMC Helix ITSM and IBM Maximo IT 
At a Glance
Market Segments
Enterprise (75.0% of reviews)
Small-Business (35.7% of reviews)
Entry-Level Pricing
No pricing available
$315.00
BMC Helix ITSM
Star Rating
(290)3.7 out of 5
Market Segments
Enterprise (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BMC Helix ITSMIBM Maximo IT
Star Rating
(15)4.1 out of 5
Market Segments
Small-Business (35.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$315.00
Browse all 4 pricing plansBMC Helix ITSM vs IBM Maximo IT
- Reviewers felt that IBM Maximo IT meets the needs of their business better than BMC Helix ITSM.
- When comparing quality of ongoing product support, reviewers felt that IBM Maximo IT is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of IBM Maximo IT over BMC Helix ITSM.
Pricing
Entry-Level Pricing
BMC Helix ITSM
No pricing availableIBM Maximo IT
Concurrent users
$315.00
Starting at 315.00 per month per Concurrent user
- Full-featured service management solution
Free Trial
BMC Helix ITSM
No trial information availableIBM Maximo IT
Free Trial is available
Ratings
Meets Requirements
8.0
245
8.6
12
Ease of Use
7.2
248
8.2
13
Ease of Setup
7.0
87
Not enough data
Ease of Admin
7.2
83
Not enough data
Quality of Support
7.5
213
8.3
11
Has the product been a good partner in doing business?
7.9
77
Not enough data
Product Direction (% positive)
6.1
244
9.0
12
Features by Category
Administration
8.8
16
|
Verified
8.5
8
8.6
17
|
Verified
9.6
8
9.3
16
|
Verified
8.8
7
Service Desk
9.1
20
|
Verified
9.0
8
9.2
19
|
Verified
9.0
8
9.1
18
|
Verified
9.0
8
Management
9.4
9
|
Verified
8.8
7
7.7
8
|
Verified
8.8
7
8.3
9
|
Verified
8.6
7
8.7
9
|
Verified
9.3
7
7.6
9
|
Verified
8.6
7
Functionality
9.5
10
|
Verified
9.0
7
8.3
9
|
Verified
8.8
7
9.1
9
|
Verified
9.0
7
8.8
10
|
Verified
8.3
7
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
9.3
5
8.6
104
8.7
5
8.3
105
8.7
5
7.9
86
9.7
5
7.9
88
9.7
5
Reporting
7.9
91
9.0
5
7.9
87
9.3
5
Feature Not Available
9.3
5
Access & Usability
6.6
55
8.7
5
7.8
85
9.3
5
7.9
77
9.3
5
7.7
62
9.0
5
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC Helix ITSM and IBM Maximo IT are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
BMC Helix ITSM has no unique categories
IBM Maximo IT has no unique categories
Reviews
Reviewers' Company Size
BMC Helix ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IBM Maximo IT
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.7%
Telecommunications
8.8%
Hospital & Health Care
6.6%
Computer Software
6.6%
Higher Education
3.7%
Other
40.7%
Information Technology and Services
35.7%
Computer Software
21.4%
Staffing and Recruiting
7.1%
Internet
7.1%
Information Services
7.1%
Other
21.4%
Alternatives
Discussions
BMC Helix ITSM has no discussions with answers
IBM Maximo IT has no discussions with answers
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