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Compare BMC Helix ITSM and N-able MSP Manager 
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At a Glance
Market Segments
Enterprise (75.2% of reviews)
Small-Business (68.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC Helix ITSM
Star Rating
(287)3.7 out of 5
Market Segments
Enterprise (75.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BMC Helix ITSMN-able MSP Manager
Star Rating
(32)3.6 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about N-able MSP ManagerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BMC Helix ITSM excels in Incident Management, particularly with its Automate Ticket Routing feature, which received a high score of 8.2, while N-able MSP Manager scored lower at 7.6 for Ticket Prioritization. This indicates that BMC provides a more efficient way to manage incoming tickets.
- Reviewers mention that BMC Helix ITSM's Reports & Analytics feature stands out with an impressive score of 9.4, significantly higher than N-able MSP Manager's score of 7.6. Users appreciate the depth of insights available in BMC, which aids in better decision-making.
- G2 users highlight that BMC Helix ITSM offers superior Change Management capabilities, scoring 8.8, compared to N-able MSP Manager, which lacks a dedicated score in this area. This suggests that BMC provides a more robust framework for managing changes within IT environments.
- Users on G2 report that N-able MSP Manager has a more user-friendly Mobile experience, scoring 7.2 compared to BMC's 6.6. This indicates that for teams needing mobile access, N-able may be the better choice for on-the-go management.
- Reviewers mention that BMC Helix ITSM's Help Desk functionality is highly rated at 9.2, showcasing its effectiveness in managing customer support interactions, while N-able MSP Manager does not provide a comparable score, indicating a potential gap in support capabilities.
- Users say that BMC Helix ITSM's Knowledge Base integration with tickets, scoring 7.9, is more effective than N-able MSP Manager's score of 6.8. This feature allows for better self-service options and quicker resolutions for users, enhancing overall customer satisfaction.
Pricing
Entry-Level Pricing
BMC Helix ITSM
No pricing availableN-able MSP Manager
No pricing availableFree Trial
BMC Helix ITSM
No trial information availableN-able MSP Manager
Free Trial is available
Ratings
Meets Requirements
8.0
243
7.4
28
Ease of Use
7.2
246
7.9
28
Ease of Setup
7.0
85
7.3
23
Ease of Admin
7.2
83
7.7
21
Quality of Support
7.5
212
7.4
28
Has the product been a good partner in doing business?
7.9
77
8.2
21
Product Direction (% positive)
6.1
242
6.1
27
Features by Category
Ticket and Case Management
Not enough data
7.0
11
|
Verified
Not enough data
7.6
11
|
Verified
Not enough data
7.0
11
|
Verified
Not enough data
7.3
10
|
Verified
Not enough data
6.3
10
Not enough data
6.7
11
Not enough data
7.4
11
|
Verified
Not enough data
6.5
10
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
7.3
11
|
Verified
Not enough data
7.3
11
|
Verified
Not enough data
5.4
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
5.8
8
|
Verified
Not enough data
6.2
10
|
Verified
Not enough data
7.0
10
|
Verified
Not enough data
7.4
9
|
Verified
Not enough data
6.5
11
|
Verified
Not enough data
7.1
11
|
Verified
Administration
8.8
16
|
Verified
Not enough data
8.6
17
|
Verified
Not enough data
9.3
16
|
Verified
Not enough data
Service Desk
9.0
19
|
Verified
Not enough data
9.2
19
|
Verified
Not enough data
9.0
17
|
Verified
Not enough data
Management
9.4
9
|
Verified
Not enough data
7.7
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
7.6
9
|
Verified
Not enough data
Functionality
9.4
9
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
8.0
14
8.6
103
7.9
14
8.3
104
8.5
14
7.9
85
6.5
13
7.9
87
7.1
11
Reporting
7.9
90
7.3
15
7.9
87
7.7
15
Feature Not Available
7.4
11
Access & Usability
6.6
55
7.2
12
7.8
85
7.1
15
7.9
77
8.1
9
7.7
62
7.7
11
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC Helix ITSM and N-able MSP Manager are categorized as Service Desk
Unique Categories
BMC Helix ITSM is categorized as IT Service Management (ITSM) Tools
N-able MSP Manager is categorized as Help Desk
Reviews
Reviewers' Company Size
BMC Helix ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
N-able MSP Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.9%
Telecommunications
8.9%
Hospital & Health Care
6.6%
Computer Software
6.3%
Higher Education
3.7%
Other
40.6%
Information Technology and Services
43.8%
Computer & Network Security
25.0%
Financial Services
9.4%
Professional Training & Coaching
3.1%
Primary/Secondary Education
3.1%
Other
15.6%
Alternatives
Discussions
BMC Helix ITSM has no discussions with answers
N-able MSP Manager has no discussions with answers
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