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Compare BMC Helix ITSM and P4 
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At a Glance
Market Segments
Enterprise (75.2% of reviews)
Enterprise (38.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC Helix ITSM
Star Rating
(287)3.7 out of 5
Market Segments
Enterprise (75.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BMC Helix ITSMP4
Star Rating
(95)4.2 out of 5
Market Segments
Enterprise (38.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about P4BMC Helix ITSM vs P4
When assessing the two solutions, reviewers found P4 easier to use, set up, and administer. Reviewers also preferred doing business with P4 overall.
- Reviewers felt that P4 meets the needs of their business better than BMC Helix ITSM.
- When comparing quality of ongoing product support, reviewers felt that P4 is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of P4 over BMC Helix ITSM.
Pricing
Entry-Level Pricing
BMC Helix ITSM
No pricing availableP4
No pricing availableFree Trial
BMC Helix ITSM
No trial information availableP4
Free Trial is available
Ratings
Meets Requirements
8.0
243
8.4
86
Ease of Use
7.2
246
7.7
87
Ease of Setup
7.0
85
7.3
41
Ease of Admin
7.2
83
7.7
42
Quality of Support
7.5
212
8.8
73
Has the product been a good partner in doing business?
7.9
77
8.6
41
Product Direction (% positive)
6.1
242
7.7
82
Features by Category
Administration
8.8
16
|
Verified
Not enough data
8.6
17
|
Verified
Not enough data
9.3
16
|
Verified
Not enough data
Service Desk
9.0
19
|
Verified
Not enough data
9.2
19
|
Verified
Not enough data
9.0
17
|
Verified
Not enough data
Management
9.4
9
|
Verified
Not enough data
7.7
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
7.6
9
|
Verified
Not enough data
Functionality
9.4
9
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
Not enough data
8.6
103
Not enough data
8.3
104
Not enough data
7.9
85
Not enough data
7.9
87
Not enough data
Reporting
7.9
90
Not enough data
7.9
87
Not enough data
Feature Not Available
Not enough data
Access & Usability
6.6
55
Not enough data
7.8
85
Not enough data
7.9
77
Not enough data
7.7
62
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC Helix ITSM and P4 share no categories
Unique Categories
BMC Helix ITSM is categorized as IT Service Management (ITSM) Tools and Service Desk
P4 is categorized as Version Control Hosting, Version Control Software, Version Control Clients, Gaming Tools, and Repository Management
Reviews
Reviewers' Company Size
BMC Helix ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
P4
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.9%
Telecommunications
8.9%
Hospital & Health Care
6.6%
Computer Software
6.3%
Higher Education
3.7%
Other
40.6%
Computer Software
16.1%
Computer Games
16.1%
Information Technology and Services
12.9%
Entertainment
6.5%
Wireless
4.3%
Other
44.1%
Alternatives
Discussions
BMC Helix ITSM has no discussions with answers
P4 has no discussions with answers
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