G2 reviewers report that Avalara excels in user satisfaction, receiving a high overall rating that reflects its effectiveness in streamlining tax processes. Users appreciate features like automated monthly sales and use tax processes, which help keep exemption certificates organized.
Users say ONESOURCE Indirect Tax Determination stands out for its extensive and up-to-date tax database, ensuring accurate tax calculations and compliance. This feature is particularly beneficial for businesses operating on a global scale, as it effectively integrates with ERP systems to streamline tax processes.
Reviewers mention that Avalara's customer service is a significant advantage, with many users highlighting the responsiveness and helpfulness of support when questions arise. This level of support can be crucial for businesses navigating complex tax regulations.
According to verified reviews, ONESOURCE Indirect Tax Determination offers a user-friendly interface and strong technical support, which users find valuable during implementation. However, some note that the initial setup costs can be high, making it a more significant investment upfront.
G2 reviewers highlight that while Avalara has a solid ease of use rating, ONESOURCE Indirect Tax Determination matches it, indicating that both products are user-friendly. However, ONESOURCE has a slight edge in setup ease, which can be a deciding factor for businesses looking for a smoother onboarding experience.
Users report that Avalara's focus on mid-market businesses is evident in its tailored features, while ONESOURCE Indirect Tax Determination is more favored by small businesses. This distinction can help potential buyers align their choice with their company's size and specific needs.
Pricing
Entry-Level Pricing
Avalara
No pricing available
ONESOURCE Indirect Tax Determination
No pricing available
Free Trial
Avalara
Free Trial is available
ONESOURCE Indirect Tax Determination
No trial information available
Ratings
Meets Requirements
8.1
458
9.1
11
Ease of Use
8.0
604
8.0
11
Ease of Setup
7.2
437
8.7
5
Ease of Admin
7.6
283
Not enough data
Quality of Support
6.8
457
7.7
10
Has the product been a good partner in doing business?
I didn’t know I was supposed to register — do I need to worry about past sales?
2 Comments
Official Response from Avalara
It depends on the amount of sales you had and in which states. Do you owe more than $10,000 in taxes? A state probably isn’t going to just let that go, and...Read more
Do wholesale sales count toward NEXUS?
2 Comments
MS
It depends on the state. Along with advice from CPAs, I use the sales tax institute site to help...Read more
Can I refile a return that was filed in an SST state without Avalara's assistance?
2 Comments
MS
Yes, you can file any return without Avalara's assistance. Their selling point is that they do it for free if you enroll in their SST return service. We file...Read more
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