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Compare AT&T Field Management and Intradiem

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At a Glance
AT&T Field Management
AT&T Field Management
Star Rating
(15)4.0 out of 5
Market Segments
Small-Business (53.3% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AT&T Field Management
Intradiem
Intradiem
Star Rating
(64)4.4 out of 5
Market Segments
Enterprise (67.7% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Intradiem excels in automation capabilities, particularly with its "Ease of Bot Creation" rated at 9.7, which allows for seamless integration of automated processes. In contrast, AT&T Workforce Manager, while offering solid automation features, does not match this level of user satisfaction.
  • Reviewers mention that the "Quality of Support" for Intradiem is notably higher at 8.7 compared to AT&T Workforce Manager's 7.7. This suggests that users find Intradiem more responsive and helpful when issues arise, which is crucial for maintaining operational efficiency.
  • G2 users highlight the "Data and Product Security" of Intradiem, which received a perfect score of 10.0, indicating a strong emphasis on safeguarding user data. In contrast, AT&T Workforce Manager's security features, while adequate, do not inspire the same level of confidence among users.
  • Users on G2 appreciate Intradiem's "Visual Editor" for automation building, scoring 9.4, which simplifies the process of creating workflows. AT&T Workforce Manager lacks a comparable feature, making it less user-friendly for those looking to customize their automation processes.
  • Reviewers say that the "Mobile Access" feature in AT&T Workforce Manager, rated at 8.1, is a strong point for users who need flexibility. However, Intradiem's mobile capabilities are rated lower at 8.1, indicating that while both products offer mobile access, AT&T may provide a more robust experience in this area.
  • Users report that the "Agent Self-Service" feature in Intradiem, rated at 8.9, enhances user autonomy and reduces administrative burdens. In comparison, AT&T Workforce Manager's self-service capabilities, while functional, do not receive the same level of praise, suggesting room for improvement in empowering users.
Pricing
Entry-Level Pricing
AT&T Field Management
No pricing available
Intradiem
Core (2 Solutions)
Contact Us
Browse all 4 pricing plans
Free Trial
AT&T Field Management
No trial information available
Intradiem
Free Trial is available
Ratings
Meets Requirements
8.5
12
8.5
52
Ease of Use
8.5
12
8.5
53
Ease of Setup
Not enough data
7.7
27
Ease of Admin
Not enough data
8.0
27
Quality of Support
7.8
12
8.7
51
Has the product been a good partner in doing business?
Not enough data
9.0
29
Product Direction (% positive)
7.9
11
9.1
51
Features by Category
Contact Center WorkforceHide 10 FeaturesShow 10 Features
Not enough data
8.2
27
Workforce Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Administration
Not enough data
8.4
24
Not enough data
8.0
11
Not enough data
8.2
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Field Service ManagementHide 18 FeaturesShow 18 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Before the Job
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
On the Job
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
After the Job
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AT&T Field Management
AT&T Field Management
Intradiem
Intradiem
AT&T Field Management and Intradiem share no categories
Unique Categories
AT&T Field Management
AT&T Field Management is categorized as Field Service Management
Intradiem
Intradiem is categorized as Contact Center Workforce
Reviews
Reviewers' Company Size
AT&T Field Management
AT&T Field Management
Small-Business(50 or fewer emp.)
53.3%
Mid-Market(51-1000 emp.)
6.7%
Enterprise(> 1000 emp.)
40.0%
Intradiem
Intradiem
Small-Business(50 or fewer emp.)
4.8%
Mid-Market(51-1000 emp.)
27.4%
Enterprise(> 1000 emp.)
67.7%
Reviewers' Industry
AT&T Field Management
AT&T Field Management
Pharmaceuticals
20.0%
Telecommunications
13.3%
Transportation/Trucking/Railroad
6.7%
Online Media
6.7%
Non-Profit Organization Management
6.7%
Other
46.7%
Intradiem
Intradiem
Insurance
24.2%
Hospital & Health Care
21.0%
Telecommunications
11.3%
Health, Wellness and Fitness
8.1%
Financial Services
6.5%
Other
29.0%
Alternatives
AT&T Field Management
AT&T Field Management Alternatives
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Intradiem
Intradiem Alternatives
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Five9 Intelligent Cloud Contact Center Platform
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Discussions
AT&T Field Management
AT&T Field Management Discussions
Monty the Mongoose crying
AT&T Field Management has no discussions with answers
Intradiem
Intradiem Discussions
Monty the Mongoose crying
Intradiem has no discussions with answers