# Best VoIP Providers - Page 6 *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* Voice over Internet Protocol (VoIP) software transmits phone calls over an IP network without relying on traditional telephone infrastructure, functioning as a modern alternative to private branch exchange (PBX) systems. It helps organizations cut communication costs, support remote work, and maintain secure calling capabilities. ### Core Capabilities of Voice over Internet Protocol (VoIP) Software To qualify for inclusion in the VoIP category, a product must: - Provide VoIP PBX systems for businesses or offer a VoIP softphone application - Include features that help manage incoming calls, such as call forwarding, call transferring, and routing - Enable real-time network monitoring via dashboards - Offer integration compatibility with communication and CRM platforms ### Common use cases for Voice over Internet Protocol (VoIP) Software VoIP software supports scalable, reliable communication for internal collaboration and customer-facing interactions. It also benefits teams using related tools such as [video conferencing software](https://www.g2.com/categories/video-conferencing), [UCaaS platforms](https://www.g2.com/categories/ucaas-platforms), [contact center software](https://www.g2.com/categories/contact-center), and [CRM systems](https://www.g2.com/categories/crm). ### How Voice over Internet Protocol (VoIP) Software Differs from Other Tools VoIP differs from traditional PBX by replacing legacy on-premises telephony systems with IP-based calling, reducing infrastructure and maintenance costs while improving flexibility for remote and hybrid teams. Compared with broader UCaaS platforms, VoIP primarily focuses on voice calling, softphones, and SIP-based PBX functionality, though VoIP is typically a core component of most UCaaS offerings. ### Insights from G2 on Voice over Internet Protocol (VoIP) Software Based on category trends on G2, VoIP's reliability, cost savings, ease of remote access, and the convenience of softphone options that replace or supplement physical desk phones. ## Top VoIP Providers at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,376 reviews) | Unified calling, texting, and team communication | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" | | 2 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,549 reviews) | Managed business phone setup with support | "[Reliable, Scalable Communications with Outstanding Support](https://www.g2.com/survey_responses/nextiva-review-12886187)" | | 3 | [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) | 4.6/5.0 (2,632 reviews) | Cloud calling inside the Zoom workflow | "[Seamless Integration, Reliable Cloud Phone Solution](https://www.g2.com/survey_responses/zoom-phone-review-12110885)" | | 4 | [Quo](https://www.g2.com/products/quo-quo/reviews) | 4.7/5.0 (3,368 reviews) | Shared calls, texts, and summaries | "[Easy, Professional Call and Text Management for Small Businesses](https://www.g2.com/survey_responses/quo-review-13095748)" | | 5 | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5.0 (4,032 reviews) | AI-assisted calls with transcripts and CRM context | "[Portable, Phone-Mirroring, Connected](https://www.g2.com/survey_responses/dialpad-connect-review-7418441)" | | 6 | [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5.0 (17,660 reviews) | Meetings, calls, and collaboration in one suite | "[Dependable All-in-One Collaboration with Webex Suite](https://www.g2.com/survey_responses/webex-suite-review-13068771)" | | 7 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (615 reviews) | Stable calling inside the Webex ecosystem | "[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)" | | 8 | [8x8 Work](https://www.g2.com/products/8x8-work/reviews) | 4.2/5.0 (896 reviews) | Cloud telephony with SMS and Teams support | "[Feature-Rich Phone System with Great Ring Groups & Analytics](https://www.g2.com/survey_responses/8x8-work-review-13060988)" | | 9 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,586 reviews) | Sales and support call management | "[Aircall: Powerful Cloud Phone System with Excellent Support](https://www.g2.com/survey_responses/aircall-review-13051826)" | | 10 | [Crexendo](https://www.g2.com/products/crexendo/reviews) | 4.9/5.0 (350 reviews) | — | "[Reliable Global Calling with a Simple, Centralized Dashboard](https://www.g2.com/survey_responses/crexendo-review-12951714)" | ## G2 Grid® for VoIP Providers ![G2 Grid® for VoIP Providers plotting products by satisfaction and market presence](https://www.g2.com/categories/voip-providers/grids.png?focus%5B%5D=1173&focus%5B%5D=53495&focus%5B%5D=1451753&focus%5B%5D=129760&focus%5B%5D=16314&focus%5B%5D=18255&focus%5B%5D=70977&focus%5B%5D=71595) Highlighted products: RingEX, Nextiva, Zoom Phone, Quo, Dialpad Connect, Webex Suite, Webex Calling, and 8x8 Work. Underlying data: [Grid® JSON](https://www.g2.com/categories/voip-providers/grids.json?focus%5B%5D=ringex&focus%5B%5D=nextiva&focus%5B%5D=zoom-zoom-phone&focus%5B%5D=quo-quo&focus%5B%5D=dialpad-connect&focus%5B%5D=cisco-webex-suite&focus%5B%5D=webex-calling&focus%5B%5D=8x8-work) ## How Many VoIP Providers Products Does G2 Track? **Total Products under this Category:** 426 ### Category Stats (Jul 2026) - **Average Rating**: 4.37/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Phone2 (+3.19%) - Among all products in this category, Phone2 recorded the largest rating increase compared to last month *Last updated: July 17, 2026* ## How Does G2 Rank VoIP Providers Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 61,100+ Authentic Reviews - 426+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which VoIP Providers Is Best for Your Use Case? - **Leader:** [RingEX](https://www.g2.com/products/ringex/reviews) - **Highest Performer:** [TeleCMI](https://www.g2.com/products/telecmi/reviews) - **Easiest to Use:** [Crexendo](https://www.g2.com/products/crexendo/reviews) - **Top Trending:** [Voiso](https://www.g2.com/products/voiso/reviews) - **Best Free Software:** [Nextiva](https://www.g2.com/products/nextiva/reviews) --- **Sponsored** ### 3CX 3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=118&secure%5Bchosen_at%5D=2026-07-17T19%3A49%3A33Z&secure%5Bdisplayable_resource_id%5D=118&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=118&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=15858&secure%5Bresource_id%5D=118&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fvoip-providers%3Fpage%3D17&secure%5Btoken%5D=1043f2b53016c55525020ed714e50a6b5275a376d306bc7c8200d8b05373a793&secure%5Burl%5D=https%3A%2F%2Fwww.3cx.com%2Fpbx%2Fsip-trunks%2F%3Futm_source%3Dg2%26utm_medium%3Dclicks_campaign%26utm_content%3Dvoip&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated VoIP Providers Products in 2026? ### 1. [Univerge Blue](https://www.g2.com/products/univerge-blue/reviews) Messaging. Voice. Video. File Sharing. Chat. Contact Center. Integrations. All-In-one. With UNIVERGE BLUE, your employees can be there without being there. Set your business up for success with the fully integrated communications platform that goes anywhere you go. **Average Rating:** 4.3/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Univerge Blue?** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.8/10) - **Phone Calls:** 8.3/10 (Category avg: 9.1/10) - **VOiP Number:** 8.9/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Univerge Blue?** - **Seller:** [NEC Corporation of America (NECAM)](https://www.g2.com/sellers/nec-corporation-of-america-necam) - **Year Founded:** 1899 - **HQ Location:** Irving, Texas - **Twitter:** @NEC (14,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2675380 (684 employees on LinkedIn®) - **Ownership:** TYO:6701 **Who Uses This Product?** - **Company Size:** 60% Small-Business, 27% Mid-Market #### What Are Univerge Blue's Pros and Cons? **Pros:** - Calling Quality (2 reviews) - Ease of Use (2 reviews) - Features (2 reviews) - User-Friendly (2 reviews) - User Interface (2 reviews) **Cons:** - Expensive (2 reviews) - Call Connectivity Issues (1 reviews) - Connection Issues (1 reviews) - Connectivity Issues (1 reviews) - Customer Support (1 reviews) ### What Do G2 Reviewers Say About Univerge Blue? *AI-generated summary from verified user reviews* **Pros:** - Users value the **excellent call quality** and user-friendly interface of Univerge Blue for seamless communication. - Users praise the **ease of use** of Univerge Blue, enjoying simple setup and user-friendly features for phone systems. - Users appreciate the **great call quality** and **ease of use** of Univerge Blue's numerous features. - Users value the **user-friendly interface** of Univerge Blue, enhancing their overall experience with seamless functionality. - Users appreciate the **user-friendly interface** of Univerge Blue, enhancing their overall experience with great call quality. **Cons:** - Users find the **subscription cost expensive** and feel it doesn't justify the service value provided. - Users find **call connectivity issues** with Univerge Blue, leading to a less seamless communication experience. - Users face **connection issues** , particularly with mobile connectivity, affecting the overall experience of Univerge Blue. - Users experience **connectivity issues** with Univierge Blue, particularly with its mobile performance feeling less smooth. - Users find the **customer support** to be challenging, particularly when dealing with the accounts team. #### What Are Recent G2 Reviews of Univerge Blue? **"[Sharing files and working with co-workers](https://www.g2.com/survey_responses/univerge-blue-review-9946518)"** **Rating:** 4.0/5.0 stars *— Mohammad A.* [Read full review](https://www.g2.com/survey_responses/univerge-blue-review-9946518) --- **"[Boosts Communication, Minor Connectivity Issues](https://www.g2.com/survey_responses/univerge-blue-review-12717341)"** **Rating:** 5.0/5.0 stars *— toni a.* [Read full review](https://www.g2.com/survey_responses/univerge-blue-review-12717341) --- ### 2. [VoIP](https://www.g2.com/products/sigma-telecom-voip/reviews) Sigma Telecom was founded in 2003 to provide telecommunication infrastructure services. Today Sigma provides high-quality VOIP and software services to telecommunication operators, suppliers, and vendors worldwide. **Average Rating:** 4.6/5.0 **Total Reviews:** 5 **How Do G2 Users Rate VoIP?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Phone Calls:** 9.6/10 (Category avg: 9.1/10) - **VOiP Number:** 9.4/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind VoIP?** - **Seller:** [Sigma Telecom](https://www.g2.com/sellers/sigma-telecom) - **Year Founded:** 2003 - **HQ Location:** İstanbul, TR - **Twitter:** @sigma_telecom (940 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sigma-telecom-llc (60 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Small-Business, 40% Mid-Market #### What Are Recent G2 Reviews of VoIP? **"[Great Improvement](https://www.g2.com/survey_responses/voip-review-8490343)"** **Rating:** 4.0/5.0 stars *— Verified User in Banking* [Read full review](https://www.g2.com/survey_responses/voip-review-8490343) --- **"[Consistency In Excellence of Service](https://www.g2.com/survey_responses/voip-review-9042773)"** **Rating:** 5.0/5.0 stars *— Chanel C.* [Read full review](https://www.g2.com/survey_responses/voip-review-9042773) --- ### 3. [Voipfone](https://www.g2.com/products/voipfone/reviews) Voipfone provides award-winning, reliable and inexpensive digital phone services for residential customers and businesses of all sizes. Anyone can use Voipfone - you could be a residential customer needing to keep your phone number as BT turns off its old telephone network, a brand-new business start-up just needing a new phone number that isn't your personal mobile, a growing business needing a flexible way of supporting new staff or homeworkers, or an established business needing to replace an obsolete office PBX or switchboard. Or perhaps you need our free SIP trunks to connect your own VoIP PBX telephone equipment. With Voipfone, you can have a maintenance free, sophisticated, multi-sited and cloud-hosted VoIP PBX phone system that can be set up simply, quickly and cheaply or a single telephone number at home - we do it all. You can order our phone services via our web-based control panel and have a fully functioning phone service within minutes. **Average Rating:** 3.6/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Voipfone?** - **Phone Calls:** 8.9/10 (Category avg: 9.1/10) - **VOiP Number:** 9.4/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Voipfone?** - **Seller:** [Voipfone](https://www.g2.com/sellers/voipfone) - **Year Founded:** 2004 - **HQ Location:** London, GB - **Twitter:** @voipfone (6,031 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/voipfone/ (23 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 40% Small-Business, 40% Enterprise #### What Are Recent G2 Reviews of Voipfone? **"[Best software for overseas calling](https://www.g2.com/survey_responses/voipfone-review-1547958)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/voipfone-review-1547958) --- **"[VOIP is great](https://www.g2.com/survey_responses/voipfone-review-7907317)"** **Rating:** 4.0/5.0 stars *— Verified User in Accounting* [Read full review](https://www.g2.com/survey_responses/voipfone-review-7907317) --- ### 4. [Worktual](https://www.g2.com/products/worktual/reviews) Worktual is a unified intelligence AI-driven customer experience (CX) platform that enables businesses to streamline customer interactions, automate support processes, and enhance engagement through intelligent conversational AI technology. Designed to meet the demands of modern enterprises, Worktual provides scalable solutions that optimise customer communication while ensuring efficiency and adaptability across multiple industries. Software Category and Use Cases Worktual falls under the conversational AI and contact centre solutions category. It caters to businesses looking to refine their customer service strategies by leveraging AI-driven automation. Worktual is particularly suited for: Enterprises need scalable AI-powered communication tools for efficient customer support. Mid-sized businesses aim to enhance engagement through real-time analytics and omnichannel integration. Small businesses seek cost-effective solutions for customer retention and relationship management. Key Features and Benefits Conversational AI Platform: Worktual powers AI-driven digital agents capable of handling queries, providing personalised responses, and improving customer satisfaction. AI Contact Centre: A smart automated system that assists customers with inquiries, troubleshooting, and support, reducing response times and improving efficiency. Omnichannel Communication: Seamlessly integrates across web, mobile, and social platforms, ensuring a consistent and frictionless user experience. Scalability & Customisation: Tailored solutions for businesses of all sizes, allowing growth-focused adaptation without compromising service quality. Analytics & Insights: Provides data-driven reports on customer interactions to refine strategies, enhance engagement, and improve decision-making. AI-Powered Team Collaboration: Features an internal smart chat platform that facilitates collaboration and knowledge sharing among employees. Worktual empowers businesses by combining automation with intelligent customer service capabilities, helping them optimise user engagement and refine communication strategies. **Average Rating:** 4.7/5.0 **Total Reviews:** 7 **How Do G2 Users Rate Worktual?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 9.4/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Worktual?** - **Seller:** [Worktual](https://www.g2.com/sellers/worktual) - **Year Founded:** 2015 - **HQ Location:** London, GB - **LinkedIn® Page:** http://www.linkedin.com/company/worktual (93 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 71% Small-Business, 29% Mid-Market #### What Are Worktual's Pros and Cons? **Pros:** - Customer Support (3 reviews) - Easy Integration (3 reviews) - Easy Communication (2 reviews) - Helpful (2 reviews) - Reliability (2 reviews) **Cons:** - Complex Features (1 reviews) - Complex Processes (1 reviews) - Difficult Configuration (1 reviews) - High Cost (1 reviews) - High Pricing (1 reviews) ### What Do G2 Reviewers Say About Worktual? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional customer support** of Worktual, ensuring prompt assistance and enhancing user experience. - Users commend the **easy integration** of Worktual with various tools, enhancing efficiency and saving valuable time. - Users value the **easy communication** features of Worktual, facilitating quick access to all channels seamlessly. - Users find Worktual's dashboard **extremely helpful** , enhancing communication and collaboration effortlessly with impressive AI features. - Users commend the **reliable customer support** of Worktual, enhancing user experience and trust in the product. **Cons:** - Users find the **complex features** of Worktual challenging, especially non-technical users struggling with the learning curve. - Users find the **complex processes** of Worktual challenging due to rigid customization and advanced features' learning curve. - Users find the **difficult configuration** of Worktual challenging, especially for non-technical users navigating advanced features. - Users find the **high cost** of Worktual makes it unsuitable for small scale businesses. - Users find Worktual **overpriced** , making it unsuitable for small-scale businesses seeking affordable solutions. #### What Are Recent G2 Reviews of Worktual? **"[Great integrations support](https://www.g2.com/survey_responses/worktual-review-11270045)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/worktual-review-11270045) --- **"[Seamless Communication and Outstanding Features](https://www.g2.com/survey_responses/worktual-review-11119387)"** **Rating:** 5.0/5.0 stars *— Ganesh K.* [Read full review](https://www.g2.com/survey_responses/worktual-review-11119387) --- ### 5. [Yeastar Linkus UC Clients](https://www.g2.com/products/yeastar-linkus-uc-clients/reviews) Linkus UC Clients is a unified communications app that aims to help businesses stay connected anytime anywhere. Designed for the Yeastar P-Series Phone System, it transforms your desktop and mobile phone into a fully-featured office extension, provides a convenient call experience, and offers powerful collaboration features like presence, instant messaging, contacts management, CRM integration, etc. With Linkus UC Clients, work anywhere with integrated voice, messaging, conferencing, and more – from virtually any device. Available using Web browser, Microsoft Windows, macOS, iOS, and Android, Linkus makes real-time business communications and collaboration easy across multiple devices, for true one-number access. **Average Rating:** 4.8/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Yeastar Linkus UC Clients?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 8.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Yeastar Linkus UC Clients?** - **Seller:** [Xiamen Yeastar Digital Technology Co., Ltd](https://www.g2.com/sellers/xiamen-yeastar-digital-technology-co-ltd) - **Year Founded:** 2006 - **HQ Location:** Xiamen, China - **Twitter:** @Yeastar (2,504 Twitter followers) - **LinkedIn® Page:** https://cn.linkedin.com/company/yeastar (211 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Small-Business, 40% Mid-Market #### What Are Yeastar Linkus UC Clients's Pros and Cons? **Pros:** - VoIP Services (2 reviews) - Calling Features (1 reviews) - Convenience (1 reviews) - Desktop Application (1 reviews) - Ease of Use (1 reviews) **Cons:** - Call Drops (1 reviews) - Upgrade Issues (1 reviews) ### What Do G2 Reviewers Say About Yeastar Linkus UC Clients? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **versatile VoIP services** of Yeastar Linkus, seamlessly integrating calls across devices like smartphones and PCs. - Users love the **softphone feature** of Yeastar Linkus UC Clients, enabling calls from laptops and phones seamlessly. - Users value the **convenience** of receiving office calls on any device, seamlessly integrated with their Teams application. - Users love the **seamless integration** of Yeastar Linkus UC Clients with multiple devices like smartphones and PCs. - Users love the **ease of use** of Yeastar Linkus UC Clients, enabling seamless integration with multiple accounts and apps. **Cons:** - Users find the **call drop issue** frustrating, particularly when receiving calls during usage of other apps. - Users occasionally struggle with **upgrade issues** between PBX firmware and Linkus versions, hindering their overall experience. #### What Are Recent G2 Reviews of Yeastar Linkus UC Clients? **"[Excellent UC app for remote work](https://www.g2.com/survey_responses/yeastar-linkus-uc-clients-review-9508305)"** **Rating:** 5.0/5.0 stars *— Luis U.* [Read full review](https://www.g2.com/survey_responses/yeastar-linkus-uc-clients-review-9508305) --- **"[Integration with Yeastar in the cloud and real-time queue management, all in a single platform](https://www.g2.com/survey_responses/yeastar-linkus-uc-clients-review-12837562)"** **Rating:** 4.5/5.0 stars *— Francisco C.* [Read full review](https://www.g2.com/survey_responses/yeastar-linkus-uc-clients-review-12837562) --- #### What Are G2 Users Discussing About Yeastar Linkus UC Clients? - [What is Yeastar Linkus used for?](https://www.g2.com/discussions/what-is-yeastar-linkus-used-for) ### 6. [Clearfly](https://www.g2.com/products/clearfly/reviews) Clearfly mobilizes business voice and messaging applications, and provides reach and visual voicemail features via mobile deskphones. **Average Rating:** 4.0/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Clearfly?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.8/10) - **Phone Calls:** 5.0/10 (Category avg: 9.1/10) - **VOiP Number:** 6.7/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 6.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Clearfly?** - **Seller:** [Clearfly Communications](https://www.g2.com/sellers/clearfly-communications) - **Year Founded:** 2007 - **HQ Location:** Billings, US - **LinkedIn® Page:** https://www.linkedin.com/company/clearfly-communications/ (23 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are Recent G2 Reviews of Clearfly? **"[Enhancing Patient Care with Reliable VOIP Services](https://www.g2.com/survey_responses/clearfly-review-8531587)"** **Rating:** 4.5/5.0 stars *— Eli M.* [Read full review](https://www.g2.com/survey_responses/clearfly-review-8531587) --- **"[Consistent VOIP](https://www.g2.com/survey_responses/clearfly-review-8442689)"** **Rating:** 4.5/5.0 stars *— Teresa D.* [Read full review](https://www.g2.com/survey_responses/clearfly-review-8442689) --- ### 7. [Diabolocom](https://www.g2.com/products/diabolocom/reviews) Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices. **Average Rating:** 4.3/5.0 **Total Reviews:** 27 **How Do G2 Users Rate Diabolocom?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.8/10) - **Phone Calls:** 6.7/10 (Category avg: 9.1/10) - **VOiP Number:** 7.8/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 5.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Diabolocom?** - **Seller:** [Diabolocom](https://www.g2.com/sellers/diabolocom) - **Company Website:** https://www.diabolocom.com/ - **Year Founded:** 2005 - **HQ Location:** Paris, FR - **LinkedIn® Page:** https://www.linkedin.com/company/diabolocom/ (178 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services - **Company Size:** 59% Mid-Market, 28% Small-Business #### What Are Diabolocom's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Customer Support (4 reviews) - Customization (4 reviews) - Easy Implementation (4 reviews) - Efficiency (4 reviews) **Cons:** - Missing Features (3 reviews) - Customer Service (2 reviews) - Delays (2 reviews) - Limitations (2 reviews) - Limited Customization (2 reviews) ### What Do G2 Reviewers Say About Diabolocom? *AI-generated summary from verified user reviews* **Pros:** - Users find Diabolocom's **ease of use** exceptional, facilitating quick adaptation and seamless integration into their workflows. - Users praise the **exceptionally responsive customer support** of Diabolocom, ensuring smooth implementation and valuable guidance. - Users commend Diabolocom's **customization options** , allowing seamless integration and tailored solutions that enhance efficiency. - Users commend the **easy implementation** of Diabolocom, benefiting from swift deployment and responsive customer support. - Users commend Diabolocom for its **efficiency** in managing multichannel communication, significantly enhancing productivity and user experience. **Cons:** - Users find the **missing features** in Diabolocom, particularly in integration and basic functionalities, quite limiting. - Users find it challenging to reach **customer service support** , which hinders their ability to optimize workflows effectively. - Users often experience **delays up to 30 minutes** during updates, disrupting workflow and causing frustration. - Users find Diabolocom's **rigid pre-configured workflows** limiting, hindering customization and affecting efficiency in processes. - Users find the **limited customization** of Diabolocom restricts adapting workflows to their specific customer service needs. #### What Are Recent G2 Reviews of Diabolocom? **"[Reliable, simple, and quick French solution to deploy with close editor support](https://www.g2.com/survey_responses/diabolocom-review-11906441)"** **Rating:** 4.0/5.0 stars *— sylvain H.* [Read full review](https://www.g2.com/survey_responses/diabolocom-review-11906441) --- **"[Fine-tuning and AI Integration](https://www.g2.com/survey_responses/diabolocom-review-11928532)"** **Rating:** 4.5/5.0 stars *— Matthieu R.* [Read full review](https://www.g2.com/survey_responses/diabolocom-review-11928532) --- ### 8. [Fongo Works](https://www.g2.com/products/fongo-works/reviews) Fongo Works is a free cloud-based phone system for small business. **Average Rating:** 4.0/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Fongo Works?** - **Has the product been a good partner in doing business?:** 6.1/10 (Category avg: 8.8/10) - **Phone Calls:** 7.8/10 (Category avg: 9.1/10) - **VOiP Number:** 7.5/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Fongo Works?** - **Seller:** [Fongo](https://www.g2.com/sellers/fongo) - **Year Founded:** 2010 - **HQ Location:** Waterloo, CA - **Twitter:** @Fongo_Mobile (4,717 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fongo/ (17 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Fongo Works? **"[Happy](https://www.g2.com/survey_responses/fongo-works-review-7596793)"** **Rating:** 4.5/5.0 stars *— Rodrey J.* [Read full review](https://www.g2.com/survey_responses/fongo-works-review-7596793) --- **"[Fongo Works review](https://www.g2.com/survey_responses/fongo-works-review-5294286)"** **Rating:** 4.5/5.0 stars *— Khurram M.* [Read full review](https://www.g2.com/survey_responses/fongo-works-review-5294286) --- #### What Are G2 Users Discussing About Fongo Works? - [What is Fongo Works used for?](https://www.g2.com/discussions/what-is-fongo-works-used-for) ### 9. [Gradwell](https://www.g2.com/products/gradwell/reviews) Since 1998, Gradwell have been delivering cutting-edge cloud technology developed in-house by our expert team. Our acquisition of The Technology Group happened in 2021, making us the largest 3CX partner in EMEA. We are a leading cloud communications provider, delivering end-to-end solutions to businesses of all sizes. Our services, including hosted telephony, SIP and business connectivity were born in the cloud and continue to evolve based on the development of our own intellectual property. **Average Rating:** 4.5/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Gradwell?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) - **Phone Calls:** 8.8/10 (Category avg: 9.1/10) - **VOiP Number:** 9.2/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.4/10 (Category avg: 8.6/10) **Who Is the Company Behind Gradwell?** - **Seller:** [Gradwell](https://www.g2.com/sellers/gradwell) - **Year Founded:** 1998 - **HQ Location:** Bath, GB - **Twitter:** @Gradwell (2,286 Twitter followers) - **LinkedIn® Page:** https://uk.linkedin.com/company/gradwell (104 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of Gradwell? **"[Fully customizable with your own layout, text, images, and more](https://www.g2.com/survey_responses/gradwell-review-4870986)"** **Rating:** 5.0/5.0 stars *— Verified User in Cosmetics* [Read full review](https://www.g2.com/survey_responses/gradwell-review-4870986) --- **"[Previously great VoIP service, but lacking as of late](https://www.g2.com/survey_responses/gradwell-review-6825053)"** **Rating:** 4.0/5.0 stars *— Verified User in Education Management* [Read full review](https://www.g2.com/survey_responses/gradwell-review-6825053) --- #### What Are G2 Users Discussing About Gradwell? - [What is Gradwell used for?](https://www.g2.com/discussions/what-is-gradwell-used-for) ### 10. [Kall8](https://www.g2.com/products/kall8/reviews) With Kall8, you can instantly activate and forward your 800 numbers, view calls, and analyze the results of your ad campaigns online. **Average Rating:** 1.8/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Kall8?** - **Has the product been a good partner in doing business?:** 0.0/10 (Category avg: 8.8/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 5.0/10 (Category avg: 9.0/10) **Who Is the Company Behind Kall8?** - **Seller:** [Kall8](https://www.g2.com/sellers/kall8) - **Year Founded:** 2014 - **HQ Location:** Seattle, US - **Twitter:** @kall8com (108 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kall8 (10 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business #### What Are Recent G2 Reviews of Kall8? **"[Great Communications Telephone Service](https://www.g2.com/survey_responses/kall8-review-1579167)"** **Rating:** 5.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/kall8-review-1579167) --- #### What Are G2 Users Discussing About Kall8? - [What is Kall8 used for?](https://www.g2.com/discussions/what-is-kall8-used-for) ### 11. [Lumen Cloud Voice](https://www.g2.com/products/lumen-cloud-voice/reviews) CenturyLink Voice Complete enables all major unified communication products and applications. Choose who, what and when. Our service is certified on multiple platforms, including Avaya¨, Cisco¨ and Microsoft¨. WeÕre ready when you are. **Average Rating:** 3.8/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Lumen Cloud Voice?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 8.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 6.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Lumen Cloud Voice?** - **Seller:** [Lumen Technologies](https://www.g2.com/sellers/lumen-technologies) - **Year Founded:** 1930 - **HQ Location:** Monroe, LA - **Twitter:** @lumentechco (9,154 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/lumentechnologies/ (49,367 employees on LinkedIn®) - **Ownership:** NYSE:LUMN **Who Uses This Product?** - **Company Size:** 75% Mid-Market, 25% Small-Business #### What Are Recent G2 Reviews of Lumen Cloud Voice? **"[Review of Voice SIP Service](https://www.g2.com/survey_responses/lumen-cloud-voice-review-4932896)"** **Rating:** 4.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/lumen-cloud-voice-review-4932896) --- **"[Perfect one](https://www.g2.com/survey_responses/lumen-cloud-voice-review-820934)"** **Rating:** 5.0/5.0 stars *— Verified User in Internet* [Read full review](https://www.g2.com/survey_responses/lumen-cloud-voice-review-820934) --- #### What Are G2 Users Discussing About Lumen Cloud Voice? - [What is Lumen Voice Complete used for?](https://www.g2.com/discussions/what-is-lumen-voice-complete-used-for) - [What is Lumen Next-Generation SIP Voice Services used for?](https://www.g2.com/discussions/what-is-lumen-next-generation-sip-voice-services-used-for) ### 12. [MirrorFly](https://www.g2.com/products/mirrorfly/reviews) MirrorFly is a comprehensive CPaaS platform empowering businesses to create engaging communication experiences. MirrorFly provides robust functionalities including voice & video calling, chat, live streaming APIs and SDKs. It is world #1 white label self-hosted , SaaS and CPaaS provider with extensive customization options, allowing businesses across multiple industries including healthcare, telecommunication, finance, social apps, e-commerce, logistics & more MirrorFly with pre-designed UI components to accelerate development. Gain valuable insights into user behavior through our advanced analytics tools. Prioritize data security with our industry-leading encryption and compliance standards. The scalable platform ensures seamless performance, even during peak usage. Experience faster time-to-market, enhanced customer satisfaction, optimized costs, and streamlined operations with MirrorFly CPaaS. Highlights of MirrorFly as CPaaS ✅ 100% Customizable Workflow ✅ Host on Your Own Server ✅ Complete Data in Your Hand ✅ 1000+ Features (Chat, Voice, Video Chat, Video KYC, Live Stream, Conference, SIP, Activity Feed, etc) ✅ Custom Security (Gmail, Phone, BioMetric, etc) ✅ Upload Enlarged Files (3+ GB) ✅ Mulit-tenant Server ✅ Scale 1+ Billion Concurrent Users ✅ One Time License Cost ✅ Free Migration & Integration ✅ Hire Your Own Dedicated Team **Average Rating:** 4.4/5.0 **Total Reviews:** 28 **How Do G2 Users Rate MirrorFly?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind MirrorFly?** - **Seller:** [Mirrorfly](https://www.g2.com/sellers/mirrorfly) - **Year Founded:** 2015 - **HQ Location:** Atlanta, Georgia - **Twitter:** @MirrorFlyTeam (240 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/showcase/contus-mirrorfly/about/ - **Ownership:** Thyaghu **Who Uses This Product?** - **Company Size:** 43% Small-Business, 39% Mid-Market #### What Are Recent G2 Reviews of MirrorFly? **"[Developer-friendly AI-powered CPaaS Solution](https://www.g2.com/survey_responses/mirrorfly-review-11383599)"** **Rating:** 5.0/5.0 stars *— Atchaya J.* [Read full review](https://www.g2.com/survey_responses/mirrorfly-review-11383599) --- **"[Fostering Communication in the Gaming Industry](https://www.g2.com/survey_responses/mirrorfly-review-9973564)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/mirrorfly-review-9973564) --- #### What Are G2 Users Discussing About MirrorFly? - [What is CONTUS MirrorFly used for?](https://www.g2.com/discussions/what-is-contus-mirrorfly-used-for) ### 13. [netelip](https://www.g2.com/products/netelip/reviews) netelip offers IP telephony service and cloud-based business solutions. **Average Rating:** 2.6/5.0 **Total Reviews:** 4 **How Do G2 Users Rate netelip?** - **Has the product been a good partner in doing business?:** 0.0/10 (Category avg: 8.8/10) - **Phone Calls:** 6.7/10 (Category avg: 9.1/10) - **VOiP Number:** 7.5/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 4.2/10 (Category avg: 8.6/10) **Who Is the Company Behind netelip?** - **Seller:** [netelip](https://www.g2.com/sellers/netelip) - **Year Founded:** 2006 - **HQ Location:** Málaga, ES - **LinkedIn® Page:** https://www.linkedin.com/company/netelip/ (20 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of netelip? **"[Great price and service](https://www.g2.com/survey_responses/netelip-review-1885820)"** **Rating:** 5.0/5.0 stars *— Verified User in E-Learning* [Read full review](https://www.g2.com/survey_responses/netelip-review-1885820) --- **"[netelip is a Powerful Communication Assistance](https://www.g2.com/survey_responses/netelip-review-4210843)"** **Rating:** 5.0/5.0 stars *— Patrick M.* [Read full review](https://www.g2.com/survey_responses/netelip-review-4210843) --- #### What Are G2 Users Discussing About netelip? - [What is netelip used for?](https://www.g2.com/discussions/what-is-netelip-used-for) ### 14. [PBXPlus by 500apps](https://www.g2.com/products/pbxplus-by-500apps/reviews) Virtual PBX software PBXPlus by 500apps can supercharge your team's efficiency with unlimited extensions, call forwarding, business hours setting, and integration with your CRM. With the ability to bring your select carriers, effortlessly automate your call processes with drag-and-drop call flow creation and track your call flows to help drive revenue through improved call processes and menu options. Get access to 50 apps for $14.99 per user. Key Features: Unlimited Extensions: Use unlimited extensions on a single number and make it convenient for both customers and your teams to handle calls anytime. CRM Integrations: Get to know your customers better and build long-lasting relationships through in-depth call management and continue to deliver high-quality customer service. Text-to-Speech: Use the built-in text-to-speech converter in your dynamic call flows to read out appropriate text, e.g. greetings or welcome notes. Call Management: Boost your productivity by managing how the customer navigates through your virtual phone system and connects with employees. Also, increase revenue by cutting down on the number of time employees spend handling calls. Call Flow Automation: Open up more time for your employees and reduce overhead costs by automating processes for your customer calls. Allow employees to prioritize their calls and manage their workday to provide high-quality service to your customers. Set Business Hours: Mention your business hours and manage call flows accordingly. Inform your customers to reach out to you at the correct time with a recorded message. Call Automation: With call process automation, automate all of your call processes and make sure your customer calls are never missed. Multiple IVR Trees: Give multiple options to your customers while reaching out to you and make it easy for them to connect with your teams for any queries that they have. Virtual Numbers: Add new numbers, change call flows and use existing numbers, so your customers are sure to reach you every time they call. Number Management: Bring your carrier including popular ones such as Twilio to save costs and not worry about minutes or top-ups. Search, match, and purchase numbers by navigating to the payment gateway of the integrated service providers, e.g. Twilio, etc. Integrate New Numbers: Assign your call flow to any new virtual phone number you acquire, making it a long-term solution for any growing business. Boost your team's efficiency by assigning personal numbers to each employee so that they can continue to create personalized experiences for your customers. Call Analytics: Easily track your call flows to help drive revenue through improved call processes and menu options. Analyse each step the customer takes during calls to determine what options entice your customers whenever they contact your business. Call Reports: Gain a better understanding of your customers and your call flow process with the ability to analyze the data and generate call reports. Regular Call Logs: Get regular call logs to understand and gauge who called you and when. Learn the full cycle or flow that your users follow to optimize call flows. Call Tracking: Understand decisions made by customers so you can make educated business decisions based on what options the customer chooses on calls. Call Forwarding: Configure the call flow to allow for automatic forwarding so that employees can spend their time building long-lasting customer relationships. Parallel Ringing: Use parallel ringing to ensure that your customer calls are answered quickly by the next available agent. Configure your call flow to forward the customer call to each virtual phone number one-by-one or set it to call multiple numbers at once depending on your needs. Automated Recording: Allow all your forwarded calls to be recorded with the customer’s consent to use it for serving enhanced customer support and build meaningful relationships. Business Voicemails: Play welcoming voicemails when customers reach you. Thus, improve customer experience and engagement. Record Voicemails: Always keep your recorded business voicemails with you. Integrated with an outbound dialer to help your agents play it whenever needed. Voicemail Management: Store, edit, and manage all media pieces in one place. See in grid or list view and listen to the voicemail you need at any time. Outbound Dialing: Make outbound calls with confidence with an in-built outbound dialer and robust tools that make reaching out to customers easier. Get Call Information: Gain key insights such as call duration, number of attendees, and more to provide real-time information to your agents to be in complete control. Virtual PBX: With the ability to integrate your existing CRM into your virtual phone system, you have all of your customer’s information at your fingertips. Play Hold Music: Let your caller know that they are still connected to the call by playing the hold music when you placed the call on hold. Forward Calls: Quickly transfer the call using an outbound dialer call forwarding tool. You can forward calls to any user or number. **Average Rating:** 4.1/5.0 **Total Reviews:** 4 **How Do G2 Users Rate PBXPlus by 500apps?** - **Phone Calls:** 1.7/10 (Category avg: 9.1/10) - **VOiP Number:** 0.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 0.0/10 (Category avg: 8.6/10) **Who Is the Company Behind PBXPlus by 500apps?** - **Seller:** [500apps](https://www.g2.com/sellers/500apps) - **Year Founded:** 2019 - **HQ Location:** New York, California - **Twitter:** @SitePing500apps (26 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/outreachly-by-500apps/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 25% Mid-Market #### What Are PBXPlus by 500apps's Pros and Cons? **Pros:** - VoIP Services (1 reviews) ### What Do G2 Reviewers Say About PBXPlus by 500apps? *AI-generated summary from verified user reviews* **Pros:** - Users value the **IVR service and call forwarding** features of PBXPlus, enhancing communication efficiency and flexibility. #### What Are Recent G2 Reviews of PBXPlus by 500apps? **"[User-Friendly and Consistent](https://www.g2.com/survey_responses/pbxplus-by-500apps-review-8113224)"** **Rating:** 5.0/5.0 stars *— Caitlin W.* [Read full review](https://www.g2.com/survey_responses/pbxplus-by-500apps-review-8113224) --- **"[PBXplus: Transforming My Call Management Experience](https://www.g2.com/survey_responses/pbxplus-by-500apps-review-8474820)"** **Rating:** 4.5/5.0 stars *— Chris P.* [Read full review](https://www.g2.com/survey_responses/pbxplus-by-500apps-review-8474820) --- #### What Are G2 Users Discussing About PBXPlus by 500apps? - [What is PBXPlus by 500apps used for?](https://www.g2.com/discussions/what-is-pbxplus-by-500apps-used-for) ### 15. [Radius Connect](https://www.g2.com/products/radius-radius-connect/reviews) Radius Connect is the leading independent telecommunications provider in the UK and Ireland. Our intelligent, cloud-based telephony solutions can boost your business and improve efficiency. With its flexible, affordable, and easy-to-use software, you can reduce the costs of your calls, improve call quality, and help to future-proof your business. From simple desk phone solutions to desktop applications and CRM integration, you can choose a stack of features that’s right for you. **Average Rating:** 4.6/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Radius Connect?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Phone Calls:** 9.6/10 (Category avg: 9.1/10) - **VOiP Number:** 9.6/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Radius Connect?** - **Seller:** [Radius](https://www.g2.com/sellers/radius) - **Year Founded:** 1990 - **HQ Location:** Crewe, England, United Kingdom - **LinkedIn® Page:** https://www.linkedin.com/company/the-radius-group (1,725 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Mid-Market, 25% Enterprise #### What Are Radius Connect's Pros and Cons? **Pros:** - Easy Integration (1 reviews) - Options Variety (1 reviews) - Reliability (1 reviews) **Cons:** - Connection Issues (1 reviews) - Performance Issues (1 reviews) ### What Do G2 Reviewers Say About Radius Connect? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy integration** options of Radius Connect, enhancing clarity and consistency in client interactions. - Users appreciate the **options variety** of Radius Connect, benefiting from customizable phone solutions and integrations. - Users value the **reliable authentication** provided by Radius Connect, simplifying access to office WiFi with a single password. **Cons:** - Users report **connection issues** with Radius Connect, often experiencing server downtime that delays load balancing. - Users experience **performance issues** with Radius Connect, facing slow and unreliable fax transmissions that delay client correspondence. #### What Are Recent G2 Reviews of Radius Connect? **"[Extreme easy connect with Radius](https://www.g2.com/survey_responses/radius-connect-review-9813878)"** **Rating:** 5.0/5.0 stars *— Prashant S.* [Read full review](https://www.g2.com/survey_responses/radius-connect-review-9813878) --- **"[Provides a good VoIP platform](https://www.g2.com/survey_responses/radius-connect-review-9881311)"** **Rating:** 4.0/5.0 stars *— Michele S.* [Read full review](https://www.g2.com/survey_responses/radius-connect-review-9881311) --- ### 16. [Superfone](https://www.g2.com/products/superfone/reviews) Superfone provides India's 1st VOIP business phone + integrated CRM and Whatsapp API platform for growing businesses. 10,000+ companies trust Superfone for their business communications! We're 50% cheaper than expensive enterprise grade tools that are too bloated for your needs & complex for your staff to use. Say goodbye to managing multiple SIM cards with our shared multi-number management capabilities! We help sales, operations and support teams talk to customers promptly and efficiently to deliver a superior customer experience. **Average Rating:** 4.5/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Superfone?** - **Phone Calls:** 6.7/10 (Category avg: 9.1/10) - **VOiP Number:** 7.5/10 (Category avg: 9.0/10) **Who Is the Company Behind Superfone?** - **Seller:** [Superfone](https://www.g2.com/sellers/superfone) - **Year Founded:** 2021 - **HQ Location:** Bangalore, IN - **Twitter:** @superfoneapp (36 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/superfoneapp/about/ (35 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Small-Business, 20% Mid-Market #### What Are Superfone's Pros and Cons? **Pros:** - Call Recording (2 reviews) - Cost Efficiency (2 reviews) - Feature Abundance (2 reviews) - Business Tools (1 reviews) - Ease of Use (1 reviews) **Cons:** - Limited Features (3 reviews) - High Cost (1 reviews) - High Pricing (1 reviews) - Performance Issues (1 reviews) - Subscription Issues (1 reviews) ### What Do G2 Reviewers Say About Superfone? *AI-generated summary from verified user reviews* **Pros:** - Users value the **call recording feature** of Superfone for effective quality assurance and team management. - Users appreciate the **cost efficiency** of Superfone, finding it ideal for small teams and basic needs. - Users love the **exciting and useful features** of Superfone, enhancing productivity for small teams and their needs. - Users appreciate the **robust business tools** of Superfone, enhancing sales tracking and team productivity effectively. - Users find Superfone's features **easy to use** , enhancing productivity with convenient report tracking and WhatsApp marketing. **Cons:** - Users find Superfone's **limited features** restrict its effectiveness, particularly with CRM integration and call analytics. - Users find the **high cost** of Superfone burdensome, especially lacking essential features in the free trial. - Users feel the **high pricing** of Superfone limits access, especially with lagging performance in paid plans. - Users experience **performance issues** with Superfone, citing slow IVR and high costs limiting the free trial functionality. - Users are frustrated with **subscription issues** , as Superfone lacks monthly plans and is only available on Android. #### What Are Recent G2 Reviews of Superfone? **"[Does as advertised. Has some flaws but works fine...](https://www.g2.com/survey_responses/superfone-review-11588143)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/superfone-review-11588143) --- **"[Good tool for managing IVR calls](https://www.g2.com/survey_responses/superfone-review-11600846)"** **Rating:** 4.5/5.0 stars *— Prerak J.* [Read full review](https://www.g2.com/survey_responses/superfone-review-11600846) --- ### 17. [TollFreeForwarding](https://www.g2.com/products/tollfreeforwarding/reviews) TollFreeForwarding offers hosted PBX, call forwarding and IVR solutions. **Average Rating:** 4.8/5.0 **Total Reviews:** 4 **How Do G2 Users Rate TollFreeForwarding?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) **Who Is the Company Behind TollFreeForwarding?** - **Seller:** [TollFreeForwarding.com](https://www.g2.com/sellers/tollfreeforwarding-com) - **Year Founded:** 2002 - **HQ Location:** Los Angeles, US - **Twitter:** @TFFSocial (1,449 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1035910 (50 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Mid-Market, 20% Small-Business #### What Are Recent G2 Reviews of TollFreeForwarding? **"[Stay connected everytime](https://www.g2.com/survey_responses/tollfreeforwarding-review-4960812)"** **Rating:** 5.0/5.0 stars *— Ramesh C.* [Read full review](https://www.g2.com/survey_responses/tollfreeforwarding-review-4960812) --- **"[TollFreeForwarding Review](https://www.g2.com/survey_responses/tollfreeforwarding-review-5202715)"** **Rating:** 4.5/5.0 stars *— Ezhilarasan P.* [Read full review](https://www.g2.com/survey_responses/tollfreeforwarding-review-5202715) --- #### What Are G2 Users Discussing About TollFreeForwarding? - [How can I get a free US number verification?](https://www.g2.com/discussions/how-can-i-get-a-free-us-number-verification) - [How can I create a virtual number for free?](https://www.g2.com/discussions/how-can-i-create-a-virtual-number-for-free) - [How do I cancel toll free forwarding?](https://www.g2.com/discussions/how-do-i-cancel-toll-free-forwarding) - [Is TollFreeForwarding safe?](https://www.g2.com/discussions/is-tollfreeforwarding-safe) ### 18. [VoiceLink](https://www.g2.com/products/voicelink/reviews) VoiceLink is a hosted PBX solution for small businesses. With the best features in the industry like voice-mail to email, call forwarding, parking-lot, and more! **Average Rating:** 4.1/5.0 **Total Reviews:** 4 **How Do G2 Users Rate VoiceLink?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) - **Phone Calls:** 8.9/10 (Category avg: 9.1/10) - **VOiP Number:** 8.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind VoiceLink?** - **Seller:** [VoiceLink](https://www.g2.com/sellers/voicelink) - **HQ Location:** N/A - **Twitter:** @ASGMI (113 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Small-Business #### What Are Recent G2 Reviews of VoiceLink? **"[Good platform for conferences and to keep the work team connected.](https://www.g2.com/survey_responses/voicelink-review-8888504)"** **Rating:** 4.0/5.0 stars *— Valerie W.* [Read full review](https://www.g2.com/survey_responses/voicelink-review-8888504) --- **"[Does the job](https://www.g2.com/survey_responses/voicelink-review-4960456)"** **Rating:** 4.0/5.0 stars *— Nik K.* [Read full review](https://www.g2.com/survey_responses/voicelink-review-4960456) --- #### What Are G2 Users Discussing About VoiceLink? - [What is VoiceLink used for?](https://www.g2.com/discussions/what-is-voicelink-used-for) ### 19. [VoIPLy](https://www.g2.com/products/voiply/reviews) VoIPLy helps you serve customers better with mobile, flexible solutions that help you do business anywhere, anytime. **Average Rating:** 3.3/5.0 **Total Reviews:** 4 **How Do G2 Users Rate VoIPLy?** - **Has the product been a good partner in doing business?:** 1.7/10 (Category avg: 8.8/10) - **Phone Calls:** 6.7/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 6.7/10 (Category avg: 8.6/10) **Who Is the Company Behind VoIPLy?** - **Seller:** [VoIPLy](https://www.g2.com/sellers/voiply) - **Year Founded:** 2012 - **HQ Location:** Pittsburgh, US - **Twitter:** @voiply (971 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/voiply/ (22 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business #### What Are Recent G2 Reviews of VoIPLy? **"[I love Voiply. I now have it for both my home and busines service.](https://www.g2.com/survey_responses/voiply-review-5338485)"** **Rating:** 5.0/5.0 stars *— Zinaida R.* [Read full review](https://www.g2.com/survey_responses/voiply-review-5338485) --- **"[Quality & Quick response](https://www.g2.com/survey_responses/voiply-review-7242776)"** **Rating:** 5.0/5.0 stars *— Verified User in Management Consulting* [Read full review](https://www.g2.com/survey_responses/voiply-review-7242776) --- #### What Are G2 Users Discussing About VoIPLy? - [What is VoIPLy used for?](https://www.g2.com/discussions/what-is-voiply-used-for) ### 20. [Amp Telecom](https://www.g2.com/products/amp-telecom/reviews) Business Voice Over IP (VoIP) solution with crystal clear calling, 24/7 reliability, and can help you save up to 60% off your monthly phone bill. **Average Rating:** 4.7/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Amp Telecom?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Amp Telecom?** - **Seller:** [Amp Telecom](https://www.g2.com/sellers/amp-telecom) - **HQ Location:** N/A - **Twitter:** @AmpTelecom (62 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amptelecom/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 33% Enterprise, 33% Mid-Market #### What Are Amp Telecom's Pros and Cons? **Pros:** - Customer Service (1 reviews) - VoIP Services (1 reviews) ### What Do G2 Reviewers Say About Amp Telecom? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **fantastic support** from Amp Telecom, enhancing their experience with cloud telephony and VoIP calling. - Users highlight the **fantastic support** of Amp Telecom's VoIP services, enhancing their cloud telephone experience significantly. #### What Are Recent G2 Reviews of Amp Telecom? **"[Best services and support](https://www.g2.com/survey_responses/amp-telecom-review-5255419)"** **Rating:** 5.0/5.0 stars *— Somnath C.* [Read full review](https://www.g2.com/survey_responses/amp-telecom-review-5255419) --- **"[business telecommunication solutions](https://www.g2.com/survey_responses/amp-telecom-review-6520739)"** **Rating:** 4.0/5.0 stars *— Arun Kumar Jain K.* [Read full review](https://www.g2.com/survey_responses/amp-telecom-review-6520739) --- #### What Are G2 Users Discussing About Amp Telecom? - [What is Amp Telecom used for?](https://www.g2.com/discussions/what-is-amp-telecom-used-for) ### 21. [BT Cloud Phone](https://www.g2.com/products/bt-cloud-phone/reviews) Phone systems hosted in the cloud for flexibility, agility, and powerful call-management features **Average Rating:** 4.3/5.0 **Total Reviews:** 3 **How Do G2 Users Rate BT Cloud Phone?** - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind BT Cloud Phone?** - **Seller:** [BT](https://www.g2.com/sellers/bt) - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/bt/ (72,698 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business, 67% Enterprise #### What Are Recent G2 Reviews of BT Cloud Phone? **"[BT Cloud Seamless Phone](https://www.g2.com/survey_responses/bt-cloud-phone-review-7490610)"** **Rating:** 4.5/5.0 stars *— Shamserul H.* [Read full review](https://www.g2.com/survey_responses/bt-cloud-phone-review-7490610) --- **"[Seamless Communication with BT Cloud Phone](https://www.g2.com/survey_responses/bt-cloud-phone-review-8477914)"** **Rating:** 5.0/5.0 stars *— Adrian R.* [Read full review](https://www.g2.com/survey_responses/bt-cloud-phone-review-8477914) --- #### What Are G2 Users Discussing About BT Cloud Phone? - [What is BT Cloud Phone used for?](https://www.g2.com/discussions/what-is-bt-cloud-phone-used-for) ### 22. [CallTools](https://www.g2.com/products/calltools/reviews) CallTools.com Predictive Dialer is a type of telecommunications software solution designed to enhance the efficiency of outbound calling for businesses. This tool automates the dialing process, allowing agents to focus on conversations rather than manual dialing, thereby increasing productivity and optimizing call volume. By utilizing advanced algorithms, the predictive dialer anticipates when agents will be available to take calls, ensuring that they are connected to prospects at the right time. This solution is particularly beneficial for call centers, sales teams, and any organization that relies on high-volume outbound communication. The target audience includes business owners and managers who seek to maximize their team's efficiency and improve overall operational performance. Specific use cases range from telemarketing campaigns to customer follow-ups, where timely and effective communication is crucial for success. Key features of the CallTools.com Predictive Dialer include its ability to handle multiple lines simultaneously, real-time analytics, and seamless integration with customer relationship management (CRM) systems. The predictive dialing technology minimizes downtime by reducing the time agents spend waiting between calls. Additionally, the software offers customizable settings that allow users to adjust dialing modes based on their specific needs, ensuring that the solution can adapt to various business environments. One of the standout benefits of this predictive dialer is its commitment to customer support. CallTools.com prides itself on providing in-house assistance, ensuring that users can receive prompt help when needed. This level of support not only helps in troubleshooting issues but also fosters a sense of partnership between the service provider and its clients. By prioritizing user experience and operational efficiency, CallTools.com enables businesses to make the most of their time and resources. Overall, the CallTools.com Predictive Dialer stands out in the telecommunications software category by combining sophisticated technology with dedicated customer service. Now with unlimited minutes, both inbound and outbound. It empowers businesses to streamline their outbound calling processes, ultimately leading to improved engagement with prospects and higher conversion rates. This solution is designed for those who recognize the value of their time and seek to enhance their communication strategies effectively. **Average Rating:** 4.8/5.0 **Total Reviews:** 75 **How Do G2 Users Rate CallTools?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind CallTools?** - **Seller:** [Call Tools](https://www.g2.com/sellers/call-tools) - **Company Website:** https://calltools.com - **Year Founded:** 2015 - **HQ Location:** Irvine, CA - **Twitter:** @CallTools (301 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6383082/ (34 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Real Estate, Financial Services - **Company Size:** 84% Small-Business, 13% Mid-Market #### What Are CallTools's Pros and Cons? **Pros:** - Customer Support (11 reviews) - Ease of Use (9 reviews) - Helpful (8 reviews) - Features (4 reviews) - Intuitive (4 reviews) **Cons:** - Expensive (3 reviews) - Learning Curve (3 reviews) - High Cost (2 reviews) - Complex Processes (1 reviews) - Dialer Limitations (1 reviews) ### What Do G2 Reviewers Say About CallTools? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **top-notch customer support** of CallTools for its promptness and helpfulness during onboarding. - Users praise the **ease of use** of CallTools, enabling quick setup and efficient dialing without extensive training. - Users appreciate the **prompt and knowledgeable support** of CallTools, enhancing their overall experience and productivity. - Users value the **fast and intuitive features** of CallTools, enhancing productivity and simplifying high-volume calling tasks. - Users praise CallTools for its **intuitive design** , enabling quick setup and efficient dialing for increased productivity. **Cons:** - Users note that while CallTools is effective, the service is **expensive** , making it a significant investment. - Users find the **learning curve overwhelming** , especially during early stages, despite helpful onboarding for non-tech savvy individuals. - Users note the **high cost** of CallTools, but believe it’s worth the investment for quality performance. - Users find the **onboarding process complex** , sometimes wasting time but beneficial for less tech-savvy individuals. - Users find the **dialer limitations** frustrating due to delays between calls, impacting their efficiency. #### What Are Recent G2 Reviews of CallTools? **"[CallTools Live Filtering and Outstanding Support Streamline Our Calling Operations](https://www.g2.com/survey_responses/calltools-review-12443012)"** **Rating:** 5.0/5.0 stars *— Florence d.* [Read full review](https://www.g2.com/survey_responses/calltools-review-12443012) --- **"[Phenomenal Support—Issues Resolved in Minutes](https://www.g2.com/survey_responses/calltools-review-12511203)"** **Rating:** 4.0/5.0 stars *— Brady M.* [Read full review](https://www.g2.com/survey_responses/calltools-review-12511203) --- #### What Are G2 Users Discussing About CallTools? - [How do I recycle lists in CallTools?](https://www.g2.com/discussions/how-do-i-recycle-lists-in-calltools) - [How do I import contacts into CallTools?](https://www.g2.com/discussions/how-do-i-import-contacts-into-calltools) - [How do you use CallTools?](https://www.g2.com/discussions/how-do-you-use-calltools) - [How much is CallTools monthly?](https://www.g2.com/discussions/how-much-is-calltools-monthly) ### 23. [CommPeak](https://www.g2.com/products/commpeak/reviews) Driving Contact Center Performance to Its Peak - CommPeak helps contact centers optimize inbound and outbound communication with cloud-based solutions that boost agent productivity and expand reach. From predictive dialing and omnichannel conversations to VoIP and DID numbers, our services keep operations connected and performing at their best. Our Products - Our global offering includes premium A–Z termination, SMS and messaging, CloudPBX, DID numbers, HLR LookUp, and a free softphone for business calling. Supported by AI insights, Tier 1 connectivity, and a robust provider network, CommPeak provides scalable solutions to control costs and optimize communication. \* CommPeak Dialer – An AI-powered dialer maximizes talk time and reduces wait time by routing calls based on real-time agent availability with flexible workflows, adaptable dialing strategies, and omnichannel reach. \* CloudPBX – a cloud phone system for global and distributed teams, integrating with CRMs and business tools while providing real-time control over performance, routing, and call quality. \* TextPeak SMS Messaging – A messaging platform for handling high volume SMS campaigns and omnichannel conversation, complete with a shared team inbox. \* SIP Trunking – premium A–Z voice termination that delivers secure, high-quality connectivity, with flexible routing and cost controls that scale capacity as needed. \* DID Numbers – secure local, cost-effective numbers to expand your presence worldwide and connect with customers in key markets. \* HLR LookUp – A number validation service so you only connect with active leads and avoid wasting time on unreachable contacts. \* Softphone – A free, user-friendly application for business calling that supports SIP accounts and remote teams from browser or desktop. Turning Engagement Into Results - Every interaction can become a business win with tools that improve how agents connect with leads and customers. \* Live Monitoring - gives managers real-time visibility and control over activity. \* Omnichannel Outreach - extends engagement beyond voice by enabling agents to reach customers and leads through SMS, WhatsApp, or Telegram Bot. \* Tier 1 Connectivity - backs every call with Tier 1 quality, providing reliable global reach and consistently high-quality connections. \* AI Call Analysis - turn calls into insights. Every call becomes a searchable transcript, with AI summaries that highlight tone and resolution. Turning Communication Into Measurable Outcomes - CommPeak solutions deliver tangible results. \* Boosts Agent Productivity - through structured workflows and clear task ownership. \* Reduces Operational Costs - with premium A–Z termination and optimized processes. \* Supports Data-Driven Decisions - by providing performance insights that guide strategy. \* Scales for Growth - with global coverage, multiple PoPs, and dedicated customer success managers. \* Drives Lead Engagement and Sales - by improving targeting, timing, and personalization across channels. \* Strengthens Customer Experience - with consistent, well-timed communication routed to the right agent. Reliability and Security at Every Level - CommPeak provides the infrastructure and security to keep communication connected and protected. \* 55+ Tier 1 connections \* 10 global PoPs \* PSTN replacement in 45+ countries Security is prioritized with end-to-end encryption, masked contact details, and custom user permissions. Behind every service is in-house expertise, from proprietary solutions to dedicated onboarding and 24/7 live support. **Average Rating:** 4.4/5.0 **Total Reviews:** 6 **How Do G2 Users Rate CommPeak?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind CommPeak?** - **Seller:** [CommPeak](https://www.g2.com/sellers/commpeak) - **Year Founded:** 2011 - **HQ Location:** Wan Chai, HK - **Twitter:** @CommPeak (25 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/commpeak/ (107 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are CommPeak's Pros and Cons? **Pros:** - Easy Setup (1 reviews) - Setup Ease (1 reviews) **Cons:** - Expensive (1 reviews) - Poor Customer Support (1 reviews) - Unethical Sales (1 reviews) - Unethical Sales Practices (1 reviews) #### What Are Recent G2 Reviews of CommPeak? **"[User-friendly. Easy to understand. Short training times](https://www.g2.com/survey_responses/commpeak-review-5246015)"** **Rating:** 5.0/5.0 stars *— Lasha T.* [Read full review](https://www.g2.com/survey_responses/commpeak-review-5246015) --- **"[All-in-One CommPeak: Scalable, Reliable Contact-Center Platform with Excellent Integrations](https://www.g2.com/survey_responses/commpeak-review-13045120)"** **Rating:** 4.0/5.0 stars *— Verified User in Oil & Energy* [Read full review](https://www.g2.com/survey_responses/commpeak-review-13045120) --- #### What Are G2 Users Discussing About CommPeak? - [What is CommPeak used for?](https://www.g2.com/discussions/what-is-commpeak-used-for) - 1 comment ### 24. [Dial Gate VoIP Softswitch](https://www.g2.com/products/dial-gate-voip-softswitch/reviews) Dial Gate is a web-based VoIP softswitch and billing server for the IP and PSTN networks. Once installed on a server, it functions as a VoIP softswitch by connecting calls from one phone line to another within the same or different networks. It also offers management features including real-time monitoring, pre- & post-paid billing, automatic invoice scheduling & call-plan subscriptions. **Average Rating:** 4.2/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Dial Gate VoIP Softswitch?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) - **Phone Calls:** 8.3/10 (Category avg: 9.1/10) - **VOiP Number:** 8.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 5.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Dial Gate VoIP Softswitch?** - **Seller:** [Dialexia](https://www.g2.com/sellers/dialexia) - **Year Founded:** 2001 - **HQ Location:** montreal, CA - **Twitter:** @Dialexia (202 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dialexia-communications (14 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Enterprise #### What Are Recent G2 Reviews of Dial Gate VoIP Softswitch? **"[It's easy to use but complicated to configure Voip](https://www.g2.com/survey_responses/dial-gate-voip-softswitch-review-4933707)"** **Rating:** 4.5/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/dial-gate-voip-softswitch-review-4933707) --- **"[Dail gate :Clear voice and fast connectivity](https://www.g2.com/survey_responses/dial-gate-voip-softswitch-review-7640421)"** **Rating:** 4.5/5.0 stars *— Ayush M.* [Read full review](https://www.g2.com/survey_responses/dial-gate-voip-softswitch-review-7640421) --- #### What Are G2 Users Discussing About Dial Gate VoIP Softswitch? - [What is Dial Gate VoIP Softswitch used for?](https://www.g2.com/discussions/what-is-dial-gate-voip-softswitch-used-for) ### 25. [DialLink](https://www.g2.com/products/diallink/reviews) DialLink is a business phone system built specifically for SMBs and startups to solve the problem of scattered, hard-to-manage customer communication. It brings advanced call handling, AI voice agents, and business messaging into a single, centralized platform, so teams can manage inbound and outbound communication without relying on personal phones or disconnected tools. Instead of missed calls, lost messages, and unclear ownership, DialLink gives your team one place to see every interaction, know who responded, and keep conversations organized. This helps reduce missed opportunities, improve response times, and deliver a more consistent, professional customer experience. DialLink is designed to be easy to set up and manage, even for non-technical teams. You can get started quickly without IT support, configure call flows with simple settings, and adapt the system as your business grows. With an affordable total cost of ownership, DialLink gives you professional communication capabilities without the high costs and complexity of traditional business phone systems. With built-in AI voice agents, DialLink ensures calls are handled even during busy periods or outside business hours. AI voice agents can answer calls, capture key details, route inquiries, and summarize conversations, so your team stays responsive without adding complexity or without adding extra overhead to the team. **Average Rating:** 4.9/5.0 **Total Reviews:** 4 **How Do G2 Users Rate DialLink?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 9.2/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind DialLink?** - **Seller:** [DialLink](https://www.g2.com/sellers/diallink) - **Company Website:** https://diallink.com/ - **Year Founded:** 2022 - **HQ Location:** Miami Beach, US - **Twitter:** @DialLinkCorp (3 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/diallink/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are DialLink's Pros and Cons? **Pros:** - Customer Service (2 reviews) - User-Friendly (2 reviews) - Ease of Use (1 reviews) - Easy Scheduling (1 reviews) - Feature Abundance (1 reviews) **Cons:** - Voicemail Issues (1 reviews) ### What Do G2 Reviewers Say About DialLink? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive customer service** of DialLink, highlighting quick support and efficient communication solutions. - Users find DialLink's system to be **user-friendly** , making setup easy and effectively meeting all business needs. - Users find DialLink to be **very user friendly** , appreciating its easy setup and comprehensive coverage for business needs. - Users love the **easy scheduling** with DialLink, enabling quick setup and immediate use of phone numbers. - Users value the **versatile features** of DialLink, which effectively manage inbound calls and enhance automation. **Cons:** - Users express frustration with **voicemail issues** as DialLink lacks support for Ubiquiti VoIP desk phones. #### What Are Recent G2 Reviews of DialLink? **"[Switch from Comcast to Diallink](https://www.g2.com/survey_responses/diallink-review-11264581)"** **Rating:** 4.5/5.0 stars *— Jay E.* [Read full review](https://www.g2.com/survey_responses/diallink-review-11264581) --- **"[Very user-friendly product](https://www.g2.com/survey_responses/diallink-review-11305326)"** **Rating:** 5.0/5.0 stars *— Ray P.* [Read full review](https://www.g2.com/survey_responses/diallink-review-11305326) --- ## What Is VoIP Providers? [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## What Software Categories Are Similar to VoIP Providers? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) --- ## How Do You Choose the Right VoIP Providers? ### What You Should Know About VoIP Software ### What is VoIP software? Voice-over-internet protocol, or VoIP, is a communication technology that allows audio and video interaction over the internet. It is a mode of phone transmission that enables internet phone calls using any smart device as opposed to traditional telephone services. [VoIP](https://www.g2.com/glossary/voip-definition), often pronounced as “vŏy'p” or “V-O-I-P,” is also commonly called voice-over IP. VoIP software enables online calling using digital signals, making it a more cost-effective alternative to traditional phone lines. It includes functions such as automated calls, phone and video calls, call queuing, and screen sharing. VoIP relies on a fast and dependable internet connection, and it can be understood as an “internet telephone" in layman’s terms. VoIP providers, also known as virtual phone systems, can help companies significantly improve call quality and reduce communication costs. VoIP solutions streamline communications and standardize the workflow, enabling companies to make international or overseas audio and video calls without expensive payments. It’s also a more flexible solution that allows employees to communicate long distances when away from their typical office space. ### Who uses VoIP software? Generally, VoIP calls can be accessed by everyone. Although most people use video calling platforms for personal use, VoIP products are adopted by large corporations. More options are available with advancements in technology and VoIP itself, especially regarding professional solutions for meetings and conferences with ethernet. VoIP software is often used in the following industries:  - **Customer service:** VoIP services have nearly taken over this industry, with customer service centered on phone lines. It reduces wait time by automatically redirecting calls to available people. It also has live monitoring and data-collecting capabilities, making it ideal for this type of work. - **Hotel and tourism:** The backbones of this sector are effective communication and 24-hour service. For best customer satisfaction, hotels use VoIP services to assist in managing calls and avoiding congestion on a single line at a time. - **Healthcare:** Healthcare industries use cloud-based VoIP phone systems to book online consultations with doctors, patient registrations, floor-to-floor communications, inventory management, etc.  - **Financial institutions:** Besides assisting with encrypted communication and authentication, VoIP allows finance professionals to communicate in real-time with their peers and customers. It also provides its consumers with financial data, news, and evaluations, which is necessary for making informed investment decisions. - **Manufacturing:** Manufacturing includes a variety of fields such as finance, accounting, sales, and warehouse, making it an industry for VoIP networks. Employees benefit significantly from VoIP software features like instant messaging, video conferencing, file sharing, advanced voice call management, etc., which enable effective telecommunication and collaboration.  ### What types of VoIP software exist? Five types of VoIP services are available in the market for interested buyers.  - **Residential VoIP services:** The landline phone is linked to a Wi-Fi modem via an adapter to make and receive internet calls. Charges are set according to different plans. Example: VoIP.com and Lingo. - **Device-based VoIP services:** To make free calls within the United States involves purchasing a VoIP device from a service provider and connecting it to an already-owned device. This removes the requirement for equipment other than a conventional landline phone and a monthly fee. Example: MagicJack and Ooma. - **Software-based VoIP services:** This is the most commonly used VoIP service. It requires a web-based application online or installed PC software. It’s then used via the computer's audio input and output devices. Example: Skype and Zoom. - [Mobile VoIP services](https://www.g2.com/categories/voip/f/voip-number) **:** Mobile VoIP is an application installed on mobile phones, allowing call access from anywhere with a reliable internet connection. Example: WhatsApp and Google Hangouts - **Business VoIP services:** The two VoIP choices for businesses are on-premises and cloud-based. Both offer far more cost-effective communication options than traditional landlines and have several valuable features. These include video and audio conferencing services, screen-sharing, interactive voice response, automated attendants, call queues, and call reports. These often expandable features come with comprehensive technical assistance. ### What are the benefits of VoIP software? - **Cost-effective:** An important advantage of VoIP technology is its low-cost hardware and software. This also decreases the need to buy more smartphones and or other gadgets. - **Reliable:** While traditional or regular phone systems can be prone to failures, [unified communication systems (UCaas)](https://www.g2.com/categories/ucaas-platforms) are often backed by multiple data centers, preventing an outage. Even if a business has issues with its internet connection, incoming calls can always be routed to mobile devices, even if the power or internet connection fails. - **Flexibility:** Users of VoIP systems can add and remove phone lines as required, and unlike traditional landline phone systems, removing or adding VoIP lines requires little effort and time. - **Integration:** IP phone systems integrate seamlessly with several existing business platforms. Many VoIP systems, for example, integrate with [customer relationship management (CRM)](https://www.g2.com/glossary/crm-definition) tools, benefitting both large and small enterprises. Businesses can reap the benefits of VoIP software without modifying current applications or IT infrastructure. - [Remote access:](https://www.g2.com/glossary/remote-access-definition) VoIP makes calling from anywhere using any device possible. This is becoming more important with remote work. Every user in the VoIP system has a unique [VoIP number](https://www.g2.com/categories/voip/f/voip-number) assigned to them. Using this number, the user can place and receive calls in the office or from home. VoIP software can be used on any mobile device, including phones and laptops across Apple and Microsoft. - **Advanced features and settings:** VoIP can offer premium company management services such as auto attendants, [call recording](https://www.g2.com/glossary/call-recording-definition), and call queuing. With custom VoIP services, companies can design a system to match their needs.  ### What are the challenges with VoIP software? - **Network dependency:** VoIP tools require a reliable network infrastructure for successful integration. VoIP relies on an internet connection to exchange voice data packets, and network failures can significantly impact call quality and reliability. Businesses should assess the stability of their network infrastructure and identify potential bottlenecks such as insufficient bandwidth, network overload, or unreliable connections. ** ** - **Bandwidth and internet connection:** Insufficient bandwidth or inconsistent internet access while using VoIP solutions leads to poor phone service, failed calls, and latency issues. Working with an internet service provider (ISP) that provides dedicated bandwidth or employing traffic prioritization techniques such as quality of service (QoS) can enhance VoIP speed. - **Security and firewall configuration:** VoIP deployments are prone to eavesdropping, toll fraud, denial-of-service attacks, and other security issues. Robust security strategies such as [encryption](https://www.g2.com/articles/what-is-encryption) protocols, firewalls, and intrusion detection systems must be implemented to protect VoIP networks. Since configuring these can be challenging, businesses must work with IT specialists or VoIP service providers to ensure correct firewall settings and security best practices are implemented. - **Power supply and backup:** Unlike traditional private branch exchange (PBX), VoIP requires a consistent power source. Power outages can render VoIP systems inoperable, causing communication routes to be disrupted and company operations to suffer. Power outages can be reduced by deploying uninterruptible power supply (UPS) devices or backup power generators. Furthermore, organizations should consider establishing [failover](https://www.g2.com/articles/failover) solutions, such as automated call routing to mobile devices or alternate sites, to ensure ongoing availability during power outages. - **Staff training and user adoption:** Effective training and user acceptance approaches are essential when adopting a new communication system. Employees may be inexperienced with VoIP systems instead of traditional phone systems, resulting in reluctance or difficulties adapting to the latest technology. In addition, due to protocol differences, data formats, or compatibility issues, integrating VoIP systems with existing corporate applications may be problematic. Provide substantial training sessions, user manuals, and regular assistance to employees using VoIP solutions.  ### What are the common features of VoIP software? VoIP provides a variety of features that facilitate communication. While specific features differ between providers and plans, the following are some common features found within UCaaS platforms and VoIP: - **Phone calls:** VoIP telephony allows users to place phone calls online. As a result, organizations can benefit from a low-cost, dependable, and portable solution. Internet calls are ideal for businesses with remote or field employees. - [Instant messaging](https://www.g2.com/categories/voip/f/instant-messaging) **:** Users of VoIP software can send and receive instant messages over the internet, which benefits customer support and internal communication. Employees can discuss an action item or touch base informally via texting, improving cooperation, productivity, and team engagement. - [Screen sharing](https://www.g2.com/categories/voip/f/screen-sharing) **:** VoIP software allows users to share screens in real-time, saving time and increasing productivity. Screen sharing is often used for collaboration and presentations, which is helpful for hybrid and remote workers. - **Call monitoring:** VoIP software allows businesses to monitor, record, and track calls, helping companies simplify customer service and enhance performance. - **Caller ID:** VoIP service providers display the name and phone number of incoming callers, allowing users to see who is calling. - [Video conferencing](https://www.g2.com/glossary/video-conferencing-definition) **:** Users can utilize VoIP software to make video calls via the Internet, which can lower operational and travel expenses by eliminating the need to travel for meetings. Video conferencing also benefits users by boosting distant worker engagement and cooperation. - **Desk-to-desk calls:** VoIP software enables users to contact one another through mobile phones and landlines. This helps maintain communication flow, which is important when multiple users handle a single call. For example, a call center would benefit from VoIP technology as transferring customers on time would be much easier.  - [Conference calls](https://www.g2.com/articles/conference-call) **:** Users can host conference calls – which enables multiple users to make phone or video calls over the internet at once. This is essential for team collaboration and communication with remote workers. - [VoIP phone number](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2144) **:** VoIP telephony offers users a unique phone number that can be dialed anywhere. Unique numbers are great for businesses that don’t have a landline but want to have a number that reflects their location. Many VoIP providers will also offer the following features:  - [VoIP providers with software pairing capabilities](https://www.g2.com/categories/voip/f/software-pairing) - [VoIP providers with automated attendant capabilities](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2143) - [VoIP providers with browser extension capabilities](https://www.g2.com/categories/voip/f/browser-extension) - [VoIP providers with hold music capabilities](https://www.g2.com/categories/voip/f/hold-music) - [VoIP providers with individual download capabilities](https://www.g2.com/categories/voip/f/individual-download) ### VoIP software pricing A VoIP phone system typically costs between $25 and $35 per line monthly. Call recording, toll-free lines, and equipment rentals are optional extras.  These expenses can be divided into "recurring" and "one-time" charges. Subscription fees and per-user or per-line prices are the most common recurring expenses, whereas setup and equipment costs are often one-time expenses. Call forwarding, voicemail, and domestic calling are common VoIP features included in the standard subscription rates. It is expected to have unlimited outgoing and receiving calls across the country. Advanced features such as CRM integration, complex analytics, unlimited calling, international calls, and premium customer support will entail extra charges. Defining and budgeting for the fundamental components of business operations is critical. ### How to choose the best VoIP software? When purchasing a VoIP solution, it is crucial to determine if an on-premises or cloud-based solution is better suited for the business. Cloud-based or hosted VoIP software typically requires no additional hardware and delivers calls to phones installed at the business, but it comes with a higher monthly cost than onsite VoIP options. Furthermore, most cloud-based VoIP products offer mobile applications that integrate with business phones, allowing users to make and receive calls using a data connection while traveling. On-premises or onsite VoIP systems require supplemental hardware that must be purchased upfront. Still, it can compensate for this by offering a lower monthly cost, additional security, and more flexibility during setup. Onsite VoIP systems need an IP-PBX and a public switched telephone network (PSTN) gateway device to function correctly. The IP-PBX routes calls to the correct phones on the web, while the PSTN gateway device converts calls from the analog voice signals of the PSTN to digital signals for the IP-PBX and back, as necessary. Whether a company is just starting to explore VoIP software or is looking for a more appropriate solution for their needs, [G2](https://www.g2.com/) can help inform buyers of the market and assist them in selecting the best software product for their business. #### Requirements gathering (RFI/RFP) for VoIP software A buyer should assess the needs of their organization when deciding on the kind of VoIP software to purchase. Does the organization already use this kind of software? Is this the first time the organization will be using VoIP software? If that’s the case, buyers must determine how they plan to implement this software and what features the organization will need.  Some points to consider are: **Company size ** Buyers will need to ensure that the products they are looking at will suit the size and needs of the organization. Ensuring the product has the appropriate flexibility and scalability to adapt to changing conditions is essential when purchasing software. **Integration requirements** Buyers must know which business systems require integration with a new VoIP system beforehand. For example, will the product need to be integrated within existing systems, such as CRM or ERP platforms? Some VoIP products may come with [application programming interfaces (APIs)](https://www.g2.com/glossary/api-definition) for integration with specific software. However, other phone systems do not offer this capability. #### Compare VoIP software products **Create a long list** The first step to finding the perfect software solution is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must-haves or requirements for the buyer. G2.com provides information about the best VoIP software, allowing buyers to filter options and user reviews to help narrow the product list to a more relevant selection. **Create a short list** Shortlisting software products is an essential step in buying. While it may be daunting to filter through various products, users can get help by utilizing [G2’s compare](https://www.g2.com/compare) feature. This feature will take products of choice and display them side by side so the buyer can quickly determine which software ticks the essential boxes on the list.  **Conduct demos** Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. Buyers should have a business scenario ready to test the product thoroughly. Additionally, buyers should inquire about cost, vendor support, and any concerns about the product. #### Selection of VoIP software **Choose a selection team** VoIP software is efficient and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments (such as IT, management, sales, etc.) and seniority levels to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs.  **Negotiation** Once the selection team has narrowed their software picks, it’s time to discuss customization options, pricing, and the type of support the vendor needs. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase.  **Final decision** Before making the final decision on a product and moving forward with a purchase, utilizing a free trial and conducting a last demo can give a buyer an additional sense of security and confidence when making a final decision. ### Software and services related to VoIP software - [Audio conferencing software:](https://www.g2.com/categories/audio-conferencing) Audio conferencing software uses a hosted voice connection for communication. These are valuable tools for huge communication parties since they host conversations among large groups. They also make international calls easier by giving regional dial-in numbers, eliminating the need for international phone plans.  - [Video conferencing software:](https://www.g2.com/categories/video-conferencing) Video conferencing software allows online communication via audio meetings, video meetings, and seminars with built-in features such as chat, screen sharing, and recording. These applications improve cooperation, save travel costs, and facilitate long-distance or international communication. Employees at all levels of a business can use video conferencing systems to plan or attend virtual meetings with coworkers, corporate partners, or customers – anywhere in the world. - [Webinar platforms:](https://www.g2.com/categories/webinar) Webinars essentially involve a conductor and an audience. The audience size might range from a small staff training to a large-scale TED lecture. Webinar platforms assist in the creation of presentations that adhere to business brand rules while offering customization. These platforms make it effortless for companies, schools, and other professionals to exchange information and connect with their audiences without being physically present.  - [Internal communications software:](https://www.g2.com/categories/internal-communications) Internal communications software offers users [instant messaging systems](https://www.g2.com/categories/business-instant-messaging) that enable direct and group conversations within a company. These tools are designed to be simple and accessible, allowing for fast communication among team members. Business messaging technologies make communicating with coworkers as simple as texting friends on social media or via SMS. Most internal communication solutions include emojis and GIF support to encourage genuine and natural workplace discussion. However, some internal communication offerings have recently added limited VoIP functionality to their products for extra channel coverage. ### What are the most reliable VoIP systems for office communications? Here are some of the most reliable VoIP systems to ensure smooth and consistent office communications: - [RingEX](https://www.g2.com/products/ringex/reviews) delivers enterprise-grade call quality and unified communications, making it a dependable choice for office teams across locations. - [Nextiva](https://www.g2.com/products/nextiva/reviews) offers a highly stable VoIP platform with built-in team messaging and call routing tailored for office workflows. - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, AI-powered transcriptions, and seamless integrations to keep office communications efficient and context-aware. - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) provides a reliable cloud phone system with intuitive admin controls, ideal for office teams managing hybrid or remote setups. - [Ooma Office](https://www.g2.com/products/ooma-office/reviews) designed for small to mid-sized offices, it offers easy setup and consistent call quality without heavy IT requirements. ### What are the top-rated VoIP providers for tech startups? Here are some of the best VoIP providers tailored to meet the fast-changing needs of tech startups and [small businesses](https://www.g2.com/categories/voip-providers/small-business): - [OpenPhone](https://www.g2.com/products/openphone/reviews) is built for startups. It offers flexible VoIP features, such as shared numbers and CRM integrations, to streamline team communications. - [Aircall](https://www.g2.com/products/aircall/reviews) provides scalable VoIP with strong app integrations, making it ideal for sales and support teams in fast-moving tech startups. - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, messaging, and AI-driven transcription tools to help startups stay organized and responsive. - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) offers powerful outbound calling and automation features that empower growth-focused teams to engage users globally. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) is optimized for customer-facing teams, and it delivers reliable call quality and performance analytics to support startup scaling. ### VoIP software trends #### 5G networks will become mainstream 5G networks, also known as fifth-generation wide-area wireless networks, have the potential to alter internet connectivity. It improves communication speeds and reaction times while minimizing call jitter and data packet loss during data transfer. As a result, users will have a faster broadband internet connection, lightning-fast surfing speeds, and expanded network capabilities. #### Smart VoIP assistants  Because of ongoing breakthroughs in language processing, [virtual assistants](https://www.g2.com/glossary/virtual-assistant-definition) are now more intelligent than ever. By automating routine communication chores, VoIP assistants can help users focus on more attention-demanding obligations. In terms of customer service, intelligent assistants can help speed up and increase the quality of conversations. Furthermore, when it comes to internal communications, modern VoIP assistants can record and transcribe meetings on the fly, reducing the time spent on back-office activities. Reviewed and edited by [Shanti S Nair](https://in.linkedin.com/in/shanti-nair-b75075164) --- ## What Are the Most Common Questions About VoIP Providers? *AI-generated · Last updated: June 3, 2026* ### Cheapest business voip providers that are still decent for customer support lines Based on G2 reviews, several voip providers in this category are commonly mentioned for handling business calls, routing, voicemail, and support needs. - [Nextiva](https://www.g2.com/products/nextiva) — call routing and voicemail management. - [RingEX](https://www.g2.com/products/ringex) — support workflows with familiar apps. - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone) — centralized calling for remote teams. - [8x8 Work](https://www.g2.com/products/8x8-work) — mobile and desktop business calling. ### Looking for a voip provider that works great with Microsoft Teams, which ones are actually good According to verified users, Microsoft Teams compatibility comes up most often around call access inside familiar workflows, easier adoption, and less app switching. Reviews mention RingEX working with Microsoft Teams so users can place and receive calls inside tools they already use. Some Webex Calling and 8x8 Work reviews also mention Teams-related compatibility or comparisons, but the strongest recent theme is that integrations reduce training time and help teams keep customer conversations, call handling, and follow-up work more connected. Buyers should also note that some reviews still mention setup complexity, occasional delays, or uneven admin experiences depending on the workflow. ### Top rated voip providers for businesses that need toll free and international calling Based on G2 reviews, buyers in this category most often mention reliability, clear call quality, remote access, and easier global communication when evaluating providers for toll free and international calling. - [Nextiva](https://www.g2.com/products/nextiva) — long-distance communication across locations. - [RingEX](https://www.g2.com/products/ringex) — international calling with unified messaging. - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone) — global calling from any device. - [Webex Calling](https://www.g2.com/products/webex-calling) — international calls with remote flexibility. ### What should buyers look for in voip providers According to verified users, buyers most often focus on call quality, ease of setup, reliability across desktop and mobile devices, and how well the system supports routing, voicemail, texting, and remote work. Reviews also repeatedly mention the importance of an admin experience that makes it easier to add users, adjust call flows, and manage multiple locations without heavy support needs. For teams with customer-facing workflows, reviewers highlight voicemail transcription, call recording, analytics, and integration with tools like Salesforce, Microsoft Teams, and calendars. Support responsiveness matters too, especially when businesses are replacing legacy phone systems or handling high call volumes across distributed teams. ### What features define modern voip providers According to verified users, modern voip providers are defined by more than basic calling. Review themes consistently highlight mobile and desktop access, voicemail transcription, call routing, auto attendants, messaging, and centralized administration. Many reviewers also value conference calling, call recording, analytics, and the ability to keep business and personal numbers separate while still answering from any device. Integration is another recurring theme, especially with CRM systems, Microsoft Teams, Salesforce, calendars, and other collaboration tools. More recent reviews also mention AI-assisted call summaries, receptionist features, and automated follow-up support, though setup quality and usability still affect how valuable those advanced capabilities feel in practice.