# Best VoIP Providers - Page 10 *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* Voice over Internet Protocol (VoIP) software transmits phone calls over an IP network without relying on traditional telephone infrastructure, functioning as a modern alternative to private branch exchange (PBX) systems. It helps organizations cut communication costs, support remote work, and maintain secure calling capabilities. ### Core Capabilities of Voice over Internet Protocol (VoIP) Software To qualify for inclusion in the VoIP category, a product must: - Provide VoIP PBX systems for businesses or offer a VoIP softphone application - Include features that help manage incoming calls, such as call forwarding, call transferring, and routing - Enable real-time network monitoring via dashboards - Offer integration compatibility with communication and CRM platforms ### Common use cases for Voice over Internet Protocol (VoIP) Software VoIP software supports scalable, reliable communication for internal collaboration and customer-facing interactions. It also benefits teams using related tools such as [video conferencing software](https://www.g2.com/categories/video-conferencing), [UCaaS platforms](https://www.g2.com/categories/ucaas-platforms), [contact center software](https://www.g2.com/categories/contact-center), and [CRM systems](https://www.g2.com/categories/crm). ### How Voice over Internet Protocol (VoIP) Software Differs from Other Tools VoIP differs from traditional PBX by replacing legacy on-premises telephony systems with IP-based calling, reducing infrastructure and maintenance costs while improving flexibility for remote and hybrid teams. Compared with broader UCaaS platforms, VoIP primarily focuses on voice calling, softphones, and SIP-based PBX functionality, though VoIP is typically a core component of most UCaaS offerings. ### Insights from G2 on Voice over Internet Protocol (VoIP) Software Based on category trends on G2, VoIP's reliability, cost savings, ease of remote access, and the convenience of softphone options that replace or supplement physical desk phones. ## Top VoIP Providers at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,378 reviews) | Unified calling, texting, and team communication | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" | | 2 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,550 reviews) | Managed business phone setup with support | "[Reliable, Scalable Communications with Outstanding Support](https://www.g2.com/survey_responses/nextiva-review-12886187)" | | 3 | [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) | 4.6/5.0 (2,632 reviews) | Cloud calling inside the Zoom workflow | "[Seamless Integration, Reliable Cloud Phone Solution](https://www.g2.com/survey_responses/zoom-phone-review-12110885)" | | 4 | [Quo](https://www.g2.com/products/quo-quo/reviews) | 4.7/5.0 (3,370 reviews) | Shared calls, texts, and summaries | "[Easy, Professional Call and Text Management for Small Businesses](https://www.g2.com/survey_responses/quo-review-13095748)" | | 5 | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5.0 (4,035 reviews) | AI-assisted calls with transcripts and CRM context | "[Portable, Phone-Mirroring, Connected](https://www.g2.com/survey_responses/dialpad-connect-review-7418441)" | | 6 | [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5.0 (17,660 reviews) | Meetings, calls, and collaboration in one suite | "[Dependable All-in-One Collaboration with Webex Suite](https://www.g2.com/survey_responses/webex-suite-review-13068771)" | | 7 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (615 reviews) | Stable calling inside the Webex ecosystem | "[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)" | | 8 | [8x8 Work](https://www.g2.com/products/8x8-work/reviews) | 4.2/5.0 (896 reviews) | Cloud telephony with SMS and Teams support | "[Feature-Rich Phone System with Great Ring Groups & Analytics](https://www.g2.com/survey_responses/8x8-work-review-13060988)" | | 9 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,589 reviews) | Sales and support call management | "[Aircall: Powerful Cloud Phone System with Excellent Support](https://www.g2.com/survey_responses/aircall-review-13051826)" | | 10 | [Crexendo](https://www.g2.com/products/crexendo/reviews) | 4.9/5.0 (350 reviews) | — | "[Reliable Global Calling with a Simple, Centralized Dashboard](https://www.g2.com/survey_responses/crexendo-review-12951714)" | ## G2 Grid® for VoIP Providers ![G2 Grid® for VoIP Providers plotting products by satisfaction and market presence](https://www.g2.com/categories/voip-providers/grids.png?focus%5B%5D=1173&focus%5B%5D=53495&focus%5B%5D=1451753&focus%5B%5D=129760&focus%5B%5D=18255&focus%5B%5D=16314&focus%5B%5D=70977&focus%5B%5D=71595) Highlighted products: RingEX, Nextiva, Zoom Phone, Quo, Webex Suite, Dialpad Connect, Webex Calling, and 8x8 Work. Underlying data: [Grid® JSON](https://www.g2.com/categories/voip-providers/grids.json?focus%5B%5D=ringex&focus%5B%5D=nextiva&focus%5B%5D=zoom-zoom-phone&focus%5B%5D=quo-quo&focus%5B%5D=cisco-webex-suite&focus%5B%5D=dialpad-connect&focus%5B%5D=webex-calling&focus%5B%5D=8x8-work) ## How Many VoIP Providers Products Does G2 Track? **Total Products under this Category:** 426 ### Category Stats (Jul 2026) - **Average Rating**: 4.37/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Phone2 (+3.19%) - Among all products in this category, Phone2 recorded the largest rating increase compared to last month *Last updated: July 18, 2026* ## How Does G2 Rank VoIP Providers Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 61,100+ Authentic Reviews - 426+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which VoIP Providers Is Best for Your Use Case? - **Leader:** [RingEX](https://www.g2.com/products/ringex/reviews) - **Highest Performer:** [TeleCMI](https://www.g2.com/products/telecmi/reviews) - **Easiest to Use:** [Crexendo](https://www.g2.com/products/crexendo/reviews) - **Top Trending:** [Voiso](https://www.g2.com/products/voiso/reviews) - **Best Free Software:** [Nextiva](https://www.g2.com/products/nextiva/reviews) --- **Sponsored** ### Twilio Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=118&secure%5Bchosen_at%5D=2026-07-19T05%3A35%3A06Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2798&secure%5Bresource_id%5D=118&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fvoip-providers%3Fpage%3D17&secure%5Btoken%5D=95dabbfecb24a9b995a8d4aac7736df3aa30922fe16444ac6d8f39ab15053613&secure%5Burl%5D=https%3A%2F%2Fwww.twilio.com%2Fproducts&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated VoIP Providers Products in 2026? ### 1. [Phonexa](https://www.g2.com/products/phonexa/reviews) Phonexa is the performance marketing platform that unifies call tracking and routing, lead tracking and distribution, compliance, and marketing analytics within one powerful ecosystem. Its two core modules, Call Logic for intelligent call tracking and routing and LMS Sync for automated lead management, power Phonexa’s performance engine. Together, they connect every inbound call and lead with real-time analytics, attribution, and automation tools that increase the ROI on every lead or call. Additional plug-ins such as iClear, iClaim, AI Call Agents, and Managed Services expand the platform’s capabilities to enhance compliance, streamline workflows, and fuel intelligent growth. Built for brands, agencies, publishers, and affiliate networks, Phonexa delivers advanced solutions for fraud prevention, data compliance, and workflow automation. From optimizing lead flow and improving call performance to ensuring transparency and regulatory compliance, Phonexa empowers marketing teams to scale smarter and faster. Phonexa gives marketers unmatched clarity, control, and efficiency across every customer acquisition channel. Learn more on www.Phonexa.com. **Average Rating:** 4.9/5.0 **Total Reviews:** 162 **How Do G2 Users Rate Phonexa?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Phonexa?** - **Seller:** [Phonexa](https://www.g2.com/sellers/phonexa) - **Company Website:** https://www.phonexa.com - **Year Founded:** 2016 - **HQ Location:** Glendale, CA - **Twitter:** @PhonexaCalls (386 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/phonexa/ (168 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, CEO - **Top Industries:** Marketing and Advertising, Financial Services - **Company Size:** 86% Small-Business, 10% Mid-Market #### What Are Phonexa's Pros and Cons? **Pros:** - Customer Support (64 reviews) - Ease of Use (45 reviews) - Helpful (38 reviews) - Positive Experience (34 reviews) - Features (32 reviews) **Cons:** - Learning Curve (24 reviews) - Steep Learning Curve (20 reviews) - Complex Setup (11 reviews) - Difficult Learning (10 reviews) - Not Intuitive (6 reviews) ### What Do G2 Reviewers Say About Phonexa? *AI-generated summary from verified user reviews* **Pros:** - Users praise Phonexa for its **exceptional customer support** , highlighting friendly and knowledgeable assistance that enhances their experience. - Users find Phonexa **easy to use** after training, simplifying campaign management and enhancing operational efficiency. - Users find Phonexa's **helpful support team** invaluable, enhancing their experience and driving business success. - Users praise the **excellent functionality** of Phonexa, appreciating its comprehensive tools and responsive customer support. - Users value the **extensive features** of Phonexa, appreciating its upgrades and user-friendly campaign customization. **Cons:** - Users note a **steep learning curve** with Phonexa due to its feature-rich nature, requiring additional guidance for ease of use. - Users experience a **steep learning curve** with Phonexa, finding initial setup and navigation challenging and overwhelming. - Users find the **complex setup** of Phonexa confusing, needing more guidance and support to navigate effectively. - Users experience a **difficult learning** process due to the platform's complexity and steep learning curve. - Users find Phonexa's interface to be **not intuitive** , requiring additional support to navigate its complex features. #### What Are Recent G2 Reviews of Phonexa? **"[Next-Level Customer Service That Made Our Tight Migration Seamless](https://www.g2.com/survey_responses/phonexa-review-12383024)"** **Rating:** 5.0/5.0 stars *— Simon A.* [Read full review](https://www.g2.com/survey_responses/phonexa-review-12383024) --- **"[Effortless Call Routing with Outstanding Support](https://www.g2.com/survey_responses/phonexa-review-12707395)"** **Rating:** 5.0/5.0 stars *— Charm S.* [Read full review](https://www.g2.com/survey_responses/phonexa-review-12707395) --- #### What Are G2 Users Discussing About Phonexa? - [How has Phonexa supported your marketing efforts, and what features do you find most valuable?](https://www.g2.com/discussions/how-has-phonexa-supported-your-marketing-efforts-and-what-features-do-you-find-most-valuable) - 1 comment - [What does Phonexa do?](https://www.g2.com/discussions/what-does-phonexa-do) - 2 comments - [What is phone call tracking?](https://www.g2.com/discussions/what-is-phone-call-tracking) - 1 comment - [How does call tracking software work?](https://www.g2.com/discussions/how-does-call-tracking-software-work) - 1 comment ### 2. [Phound Business](https://www.g2.com/products/phound-business/reviews) Phound Business is a secure, all-in-one communication platform for organizations. It combines business phone numbers (in over 120 countries), calls, texting, video meetings, and AI assistance into one tool—helping teams replace scattered apps and outdated phone systems. Employees handle professional communications without using personal devices. Admins manage numbers, permissions, rules, activity monitoring, and billing from a single central portal for easy oversight. Key features: - Unified calls, messaging, and meetings (unlimited in many plans) - Real-time AI that listens to calls/meetings and generates summaries for quick catch-up - Secure internal team messaging - Centralized billing with clear pricing and no hidden fees - Continuity: numbers, contacts, and history stay with the company during role changes Phound Business delivers control, security, and efficiency—often at about 50% lower cost than similar options. Ideal for teams needing reliable, organized communication. **Average Rating:** 5.0/5.0 **Total Reviews:** 4 **Who Is the Company Behind Phound Business?** - **Seller:** [Phound](https://www.g2.com/sellers/phound) - **HQ Location:** Los Angeles, US - **LinkedIn® Page:** https://www.linkedin.com/company/phoundapp/ (12 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business #### What Are Recent G2 Reviews of Phound Business? **"[Perfect Solution for Maintaining Privacy and Professionalism](https://www.g2.com/survey_responses/phound-business-review-12666604)"** **Rating:** 5.0/5.0 stars *— Sam P.* [Read full review](https://www.g2.com/survey_responses/phound-business-review-12666604) --- **"[Multiple phone numbers, full messaging platform for desktop and mobile](https://www.g2.com/survey_responses/phound-business-review-12667624)"** **Rating:** 5.0/5.0 stars *— Brandon W.* [Read full review](https://www.g2.com/survey_responses/phound-business-review-12667624) --- ### 3. [PrimeVOIP](https://www.g2.com/products/primevoip/reviews) PrimeVOIP is a global VoIP service provider helping businesses cut the cost of international communication without sacrificing voice quality, reliability, or compliance. Our platform delivers enterprise-grade voice and SIP trunking solutions designed for companies that make frequent cross-border calls **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate PrimeVOIP?** - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind PrimeVOIP?** - **Seller:** [PrimeVOIP](https://www.g2.com/sellers/primevoip) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/primevoip/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are PrimeVOIP's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Quick Response (1 reviews) - Quick Setup (1 reviews) ### What Do G2 Reviewers Say About PrimeVOIP? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **efficient and knowledgeable customer support** of PrimeVOIP, appreciating their quick response times. - Users commend the **quick response** of PrimeVOIP's customer support, highlighting their efficiency and professionalism. - Users value the **quick setup** of PrimeVOIP, enabling them to start using the service effortlessly. #### What Are Recent G2 Reviews of PrimeVOIP? **"[Exceptional Customer Support and Professionalism](https://www.g2.com/survey_responses/primevoip-review-11911856)"** **Rating:** 5.0/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/primevoip-review-11911856) --- ### 4. [Qara](https://www.g2.com/products/qara/reviews) Qara is a business VoIP app that offers call monitoring with 'whisper' and 'barge' functions, manages the entire phone system call flow, and allows the ability to text and receive messages to the company number. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Qara?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Qara?** - **Seller:** [Crunchbase](https://www.g2.com/sellers/crunchbase-6521db7e-b630-4044-aa77-86dd76797567) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Qara? **"[Very well thought out and feature rich product](https://www.g2.com/survey_responses/qara-review-8415316)"** **Rating:** 5.0/5.0 stars *— Torkom P.* [Read full review](https://www.g2.com/survey_responses/qara-review-8415316) --- ### 5. [Ringblaze](https://www.g2.com/products/ringblaze/reviews) Ringblaze is a contemporary phone solution that comes with features that make it a one-stop communication environment for small businesses. It allows the creation of new phone numbers or ports existing ones, calls and receives calls as well as messages, and adds private member comments to customer timelines. All in one shared inbox. An extra pick is a click-to-call button (aka call widget) for websites so customers can call for free from anywhere. Available on Mac, Windows, Web, iOS, and Android. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Ringblaze?** - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Ringblaze?** - **Seller:** [Ringblaze](https://www.g2.com/sellers/ringblaze) - **Year Founded:** 2019 - **HQ Location:** Irvine, US - **LinkedIn® Page:** https://www.linkedin.com/company/ringblaze/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Ringblaze's Pros and Cons? **Pros:** - Easy Communication (1 reviews) - Easy Integration (1 reviews) - Reliability (1 reviews) - User-Friendly (1 reviews) - Video Conferencing (1 reviews) ### What Do G2 Reviewers Say About Ringblaze? *AI-generated summary from verified user reviews* **Pros:** - Users love the **easy communication** features of Ringblaze, making collaboration and customer interactions efficient and effective. - Users enjoy the **easy integration** of Ringblaze, making team collaboration and customer management more efficient. - Users value the **reliability** of Ringblaze, highlighting its consistent performance in enhancing communication and productivity. - Users praise Ringblaze for its **user-friendly interface** , making communication and collaboration easy and efficient. - Users value the **real-time video calls** in Ringblaze, enhancing collaboration and making communication effortless. #### What Are Recent G2 Reviews of Ringblaze? **"[Best Talk Message system to collaborate - All in one place](https://www.g2.com/survey_responses/ringblaze-review-10463030)"** **Rating:** 5.0/5.0 stars *— Verified User in Primary/Secondary Education* [Read full review](https://www.g2.com/survey_responses/ringblaze-review-10463030) --- ### 6. [Ringotel](https://www.g2.com/products/ringotel/reviews) Ringotel is an easy-to-use, secure and cost-effective softphone solution that upgrades your phone system with advanced mobility capabilities without the need to make any changes to existing infrastructure or PBX configuration. Ringotel feature-rich apps come on iOS, Android, Windows, Mac and Linux, so your calls, messages and contacts will be synchronized between all your devices. And with the built-in provisioning platform, your IT and PBX administration becomes much easier as you can configure, provision and maintain softphones remotely via the centralized admin portal or API. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Ringotel?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **Desk-to-Desk Calls:** 5.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Ringotel?** - **Seller:** [Ringotel](https://www.g2.com/sellers/ringotel) - **Year Founded:** 2017 - **HQ Location:** Cork, IE - **LinkedIn® Page:** https://www.linkedin.com/company/12958101 (10 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Ringotel? **"[we experience good and faster response for any technical issues](https://www.g2.com/survey_responses/ringotel-review-4553726)"** **Rating:** 5.0/5.0 stars *— Verified User in Logistics and Supply Chain* [Read full review](https://www.g2.com/survey_responses/ringotel-review-4553726) --- #### What Are G2 Users Discussing About Ringotel? - [What is Ringotel used for?](https://www.g2.com/discussions/what-is-ringotel-used-for) ### 7. [Ringstar Cloud PBX](https://www.g2.com/products/ringstar-cloud-pbx/reviews) Ringstar Cloud Phone System delivers call recording, reporting, IVR, custom greetings, multi-agent call distribution, and seamless CRM integration to streamline business communications and enhance customer interactions. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Ringstar Cloud PBX?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Ringstar Cloud PBX?** - **Seller:** [Ringstar](https://www.g2.com/sellers/ringstar) - **Year Founded:** 2020 - **HQ Location:** Dubai, AE - **LinkedIn® Page:** https://www.linkedin.com/company/ringstar (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Ringstar Cloud PBX's Pros and Cons? **Pros:** - Easy Setup (1 reviews) - Helpful (1 reviews) - Helpfulness (1 reviews) - Reliability (1 reviews) - Video Quality (1 reviews) ### What Do G2 Reviewers Say About Ringstar Cloud PBX? *AI-generated summary from verified user reviews* **Pros:** - Users find the **easy setup** of Ringstar Cloud PBX convenient, complemented by quality service and helpful support team. - Users praise the **helpful support team** of Ringstar Cloud PBX, making setup and maintenance effortless. - Users value the **helpfulness of the support team** and the easy setup of Ringstar Cloud PBX. - Users appreciate the **reliability** of Ringstar Cloud PBX, highlighting its easy setup and excellent support team. - Users praise the **video quality** of Ringstar Cloud PBX, noting its clarity and ease of use in communication. #### What Are Recent G2 Reviews of Ringstar Cloud PBX? **"[Effortless Setup, Excellent Quality, and Outstanding Support Team](https://www.g2.com/survey_responses/ringstar-cloud-pbx-review-11848283)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/ringstar-cloud-pbx-review-11848283) --- ### 8. [Samespace](https://www.g2.com/products/samespace-samespace/reviews) Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. We seamlessly integrate into any CRM to make your contact center agile and adaptable and to make your sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics in one package. **Average Rating:** 5.0/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Samespace?** - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Samespace?** - **Seller:** [Samespace](https://www.g2.com/sellers/samespace) - **Year Founded:** 2018 - **HQ Location:** Palo Alto, US - **Twitter:** @samespace (520 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13646555 (76 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Small-Business #### What Are Samespace's Pros and Cons? **Pros:** - AI Efficiency (1 reviews) - Automation Features (1 reviews) - Communication (1 reviews) - CRM Integration (1 reviews) - Customization (1 reviews) **Cons:** - Connection Issues (1 reviews) - Inadequate AI Capabilities (1 reviews) - Integration Issues (1 reviews) - Language Limitations (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Samespace? *AI-generated summary from verified user reviews* **Pros:** - Users value the **AI efficiency** of Samespace, enhancing task performance with real-time monitoring and analytics. - Users value the **automation features** of Samespace, enhancing workflow efficiency and improving task performance significantly. - Users appreciate the **effective communication** capabilities of Samespace, enhancing their interactions and collaboration. - Users value the **seamless CRM integration** of Samespace, which enhances workflow management and efficiency. - Users value the **customization options** in Samespace, enhancing their experience and tailoring workflows to their needs. **Cons:** - Users frequently experience **connection issues** , leading to frustration despite otherwise positive aspects of the product. - Users experience **inadequate AI capabilities** , leading to frustration and limited customization options in Samespace. - Users report **integration issues** with Samespace, experiencing headaches and connection problems that disrupt their workflow. - Users find the **AI tool limitations** in Samespace to be frustrating and potentially headache-inducing. - Users experience **limited customization** options, leading to frustration and challenges while using Samespace. #### What Are Recent G2 Reviews of Samespace? **"[Great tool for training, self performance review and quality tracking purpose!](https://www.g2.com/survey_responses/samespace-review-6949194)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/samespace-review-6949194) --- **"[Samespace - A Powerful and Underrated AI Communication Tool](https://www.g2.com/survey_responses/samespace-review-10788019)"** **Rating:** 5.0/5.0 stars *— Parthiv M.* [Read full review](https://www.g2.com/survey_responses/samespace-review-10788019) --- ### 9. [SimpleVox](https://www.g2.com/products/simplevox/reviews) SimpleVox is a cloud-based phone service designed for small businesses and individual service providers. It provides each user with a local or ported phone number, routes incoming calls according to configurable schedules and groups, and records voicemails when calls are unanswered. Recorded calls and voicemails are transcribed automatically, and the resulting text—along with caller information and any identified follow-up tasks—is stored in a web dashboard. Users can access their call history, read or search transcripts, and export data as needed. SimpleVox also supports automated SMS notifications for missed calls and simple interactive voice response (IVR) menus. All settings and call logs are managed through a browser-based interface or mobile app. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind SimpleVox?** - **Seller:** [SimpleVox](https://www.g2.com/sellers/simplevox) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are SimpleVox's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Features (1 reviews) - Reliability (1 reviews) **Cons:** - Limited Features (1 reviews) - Platform Limitations (1 reviews) ### What Do G2 Reviewers Say About SimpleVox? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** with SimpleVox, enjoying seamless AI features and helpful automated transcriptions. - Users find SimpleVox **easy to use** , appreciating how the AI features enhance functionality without being intrusive. - Users value the **reliability** of SimpleVox, noting its efficient AI features and useful automated transcriptions. **Cons:** - Users express frustration with the **limited platform compatibility** of SimpleVox, as it only supports iOS and web. - Users note the **platform limitations** of SimpleVox, as it currently only supports iOS and web applications. #### What Are Recent G2 Reviews of SimpleVox? **"[User-Friendly with Smart AI, But Limited to iOS and Web](https://www.g2.com/survey_responses/simplevox-review-11888113)"** **Rating:** 5.0/5.0 stars *— Verified User in Facilities Services* [Read full review](https://www.g2.com/survey_responses/simplevox-review-11888113) --- ### 10. [Simplii](https://www.g2.com/products/simplii/reviews) Simplii is a cloud-based telecommunications provider specializing in Voice over Internet Protocol (VoIP services tailored for small to mid-sized businesses. By integrating seamlessly with various Customer Relationship Management (CRM systems, Simplii enhances communication efficiency and productivity. Their comprehensive suite includes VoIP phone systems, business messaging, and video conferencing solutions, all designed to foster better connectivity and collaboration within organizations. With a focus on user-friendly interfaces and seamless integration, Simplii enables businesses to streamline their communication infrastructure, reduce costs, and scale operations effectively. Key Features and Functionality: - CRM Integration: Simplii's Fusion application integrates with multiple CRMs, offering features like click-to-call, screen pops, and activity logging to enhance workflow efficiency. - Business SMS and MMS: Facilitates sending and receiving text and multimedia messages directly from business numbers, with functionalities such as group messaging and compliance tracking. - Power Dialing: Enables loading leads from CRMs directly into the dialer, maintaining continuous calling activity to boost sales efforts. - Campaign Builder: Allows creation of workflow-based campaigns, automating tasks and communications based on specific triggers and stages. - Task Queue: Combines emails, tasks, and texts into a systematic queue, ensuring organized and efficient task management. - Advanced Support: Offers 24/7 customer support, including onsite assistance and free lifetime training to ensure optimal system performance. Primary Value and Solutions Provided: Simplii addresses the need for integrated and efficient communication systems within businesses. By merging VoIP services with CRM platforms, it eliminates the fragmentation often found in communication tools, leading to improved productivity and customer engagement. The platform's scalability and cost-effectiveness make it suitable for businesses aiming to enhance their communication infrastructure without significant investment. Additionally, Simplii's commitment to robust support and training ensures that clients can maximize the benefits of their services, leading to smoother operations and better customer relationships. **Total Reviews:** 1 **Who Is the Company Behind Simplii?** - **Seller:** [Simplii](https://www.g2.com/sellers/simplii) - **HQ Location:** Sandy, US - **LinkedIn® Page:** http://www.linkedin.com/company/simplii (30 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are G2 Users Discussing About Simplii? - [What is Simplii used for?](https://www.g2.com/discussions/what-is-simplii-used-for) ### 11. [SIPPIO Voice](https://www.g2.com/products/sippio-voice/reviews) SIPPIO architected a fully automated, end-to-end cloud solution providing top grade carrier services through certified session border controllers running exclusively in Microsoft Azure. The SIPPIO Voice Panel enables quick and easy activations to minimize costly professional services. Built as an app for Microsoft Teams, ongoing user management is simple and secure. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate SIPPIO Voice?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind SIPPIO Voice?** - **Seller:** [SIPPIO](https://www.g2.com/sellers/sippio) - **Year Founded:** 2014 - **HQ Location:** Annapolis, US - **LinkedIn® Page:** https://www.linkedin.com/company/sippiovoice (37 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are SIPPIO Voice's Pros and Cons? **Pros:** - Helpfulness (1 reviews) - VoIP Services (1 reviews) ### What Do G2 Reviewers Say About SIPPIO Voice? *AI-generated summary from verified user reviews* **Pros:** - Users find SIPPIO Voice to be **extremely helpful** for troubleshooting SIP and VoIP-related issues effectively. - Users find SIPPIO Voice to be **extremely helpful in troubleshooting SIP and VoIP issues** , making it highly recommendable. #### What Are Recent G2 Reviews of SIPPIO Voice? **"[SIPIO is worth having it in our infra](https://www.g2.com/survey_responses/sippio-voice-review-8498656)"** **Rating:** 5.0/5.0 stars *— Ankit K.* [Read full review](https://www.g2.com/survey_responses/sippio-voice-review-8498656) --- ### 12. [Sipsrus](https://www.g2.com/products/sipsrus/reviews) (ISO Certified) Sipsrus is a company specializing in the SIP Trunking field since 2012. A Standard Sipsrus works with any SIP-enabled PBX, allowing businesses to connect globally. With Zoom Integration, businesses can bring their carrier to Zoom Phone. It supports easier migration, maximum flexibility, global support, and PSTN Carrier. Sipsrus connects easily to all legacy systems! Send and Receive HIPAA Certified Faxes. **Average Rating:** 3.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Sipsrus?** - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 8.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Sipsrus?** - **Seller:** [Sipsrus](https://www.g2.com/sellers/sipsrus) - **Year Founded:** 2012 - **HQ Location:** melville, US - **LinkedIn® Page:** https://www.linkedin.com/company/sipsrus (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market ### 13. [Soho66](https://www.g2.com/products/soho66/reviews) Soho66 is a multi-award winning provider of VoIP telephony and internet fax solutions to businesses. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind Soho66?** - **Seller:** [Soho66](https://www.g2.com/sellers/soho66) - **Year Founded:** 2007 - **HQ Location:** Sunderland, GB - **LinkedIn® Page:** http://www.linkedin.com/company/soho66 (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Soho66? **"[My Review of Soho66 - A Very Effective Collaboration Software](https://www.g2.com/survey_responses/soho66-review-9316796)"** **Rating:** 4.5/5.0 stars *— lorenzo s.* [Read full review](https://www.g2.com/survey_responses/soho66-review-9316796) --- ### 14. [SSI VoIP Service for Business](https://www.g2.com/products/ssi-voip-service-for-business/reviews) Delivered over the Internet, our VoIP phone system (voice-over-IP) gives you the confidence to conduct your business knowing your solution is reliable, cost-efficient and will scale smoothly as your business expands. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate SSI VoIP Service for Business?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 6.7/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind SSI VoIP Service for Business?** - **Seller:** [Systems Solution](https://www.g2.com/sellers/systems-solution) - **HQ Location:** Wayne, US - **LinkedIn® Page:** https://www.linkedin.com/company/systems-solution (51 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are SSI VoIP Service for Business's Pros and Cons? **Pros:** - Customer Service (1 reviews) - Messaging Features (1 reviews) - VoIP Services (1 reviews) **Cons:** - Complex Processes (1 reviews) - Internet Dependency (1 reviews) - Platform Issues (1 reviews) ### What Do G2 Reviewers Say About SSI VoIP Service for Business? *AI-generated summary from verified user reviews* **Pros:** - Users value the **excellent customer support** of SSI VoIP Service for Business, enhancing their overall experience. - Users value the **flexible messaging features** of SSI VoIP Service, enhancing communication for remote work and support. - Users value the **flexibility in scaling lines** with SSI VoIP, enhancing business operations without installation hassles. **Cons:** - Users find the **complex processes** challenging, requiring significant effort to set up and maintain the system effectively. - Users note the **dependency on internet connectivity** , which can lead to delays and quality issues during calls. - Users often face **platform issues** due to internet dependency, causing delays and affecting call clarity and usability. #### What Are Recent G2 Reviews of SSI VoIP Service for Business? **"[My review of SSI VoIP Service for Business](https://www.g2.com/survey_responses/ssi-voip-service-for-business-review-10715650)"** **Rating:** 4.5/5.0 stars *— Ajay G.* [Read full review](https://www.g2.com/survey_responses/ssi-voip-service-for-business-review-10715650) --- ### 15. [SureVoIP](https://www.g2.com/products/surevoip/reviews) VoIP is no longer a new technology. It's not difficult, but the benefits are huge. All you need are IP phones and an internet connection. We do the rest. Whether you have existing equipment or nothing, SureVoIP can help. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate SureVoIP?** - **Phone Calls:** 8.3/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind SureVoIP?** - **Seller:** [Surevoip](https://www.g2.com/sellers/surevoip) - **Year Founded:** 2009 - **HQ Location:** United Kingdom - **LinkedIn® Page:** http://www.linkedin.com/company/surevoip (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are SureVoIP's Pros and Cons? **Pros:** - VoIP Services (1 reviews) **Cons:** - Lack of Intuitiveness (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About SureVoIP? *AI-generated summary from verified user reviews* **Pros:** - Users praise SureVoIP for its **amazing technology** , leveraging 4G-like protocols for effective communication. **Cons:** - Users feel the product has **lack of intuitiveness** due to a need for improved user interface and experience. - Users find the **limited features** of SureVoIP to hinder their overall user experience and interface satisfaction. #### What Are Recent G2 Reviews of SureVoIP? **"[Perfect place for Voice over Internet Protocol](https://www.g2.com/survey_responses/surevoip-review-8434115)"** **Rating:** 4.5/5.0 stars *— Yeshwanth U.* [Read full review](https://www.g2.com/survey_responses/surevoip-review-8434115) --- ### 16. [TalkChief](https://www.g2.com/products/talkchief/reviews) Talkchief is the ultimate solution for all your team's communication needs. With Talkchief, you can easily manage all of your team's chats, video calls, and file sharing, all in one powerful and intuitive platform. Whether you're collaborating on a project, conducting a virtual meeting, or just need to quickly share a file, Talkchief has got you covered. Say goodbye to juggling multiple communication apps and hello to streamlined, effortless teamwork. With Talkchief, you can enjoy a host of features designed to make your team's communication seamless and efficient. From HD video and audio calls to real-time chat, screen sharing, and file storage, everything is at your fingertips. Plus, with cross-device compatibility, you can access your conversations and files from anywhere, whether you're on your desktop, laptop, or mobile device. So you can stay in touch and productive, no matter where you are. At Talkchief, we understand that great communication is the foundation of any successful team. That's why we've created a platform that is both powerful and user-friendly, ensuring that everyone on your team can easily stay connected and productive. So if you're looking for a better way to communicate and collaborate with your team, give Talkchief a try today and experience the future of team communication! **Average Rating:** 4.8/5.0 **Total Reviews:** 2 **Who Is the Company Behind TalkChief?** - **Seller:** [TalkChief](https://www.g2.com/sellers/talkchief) - **Year Founded:** 2019 - **HQ Location:** California, US - **LinkedIn® Page:** https://www.linkedin.com/company/talkchief (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 50% Mid-Market #### What Are Recent G2 Reviews of TalkChief? **"[I highly recommend TalkChief for Remote Work](https://www.g2.com/survey_responses/talkchief-review-5232290)"** **Rating:** 5.0/5.0 stars *— Mazin S.* [Read full review](https://www.g2.com/survey_responses/talkchief-review-5232290) --- **"[Game changer!](https://www.g2.com/survey_responses/talkchief-review-5150808)"** **Rating:** 4.5/5.0 stars *— Thao Nguyen L.* [Read full review](https://www.g2.com/survey_responses/talkchief-review-5150808) --- #### What Are G2 Users Discussing About TalkChief? - [What is TalkChief used for?](https://www.g2.com/discussions/what-is-talkchief-used-for) ### 17. [TDS Business VoIP](https://www.g2.com/products/tds-business-voip/reviews) TDS Business offers confidence in every connection through our business VoIP phone service options. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate TDS Business VoIP?** - **Phone Calls:** 8.3/10 (Category avg: 9.1/10) - **VOiP Number:** 8.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind TDS Business VoIP?** - **Seller:** [TDS Telecommunications](https://www.g2.com/sellers/tds-telecommunications) - **Year Founded:** 1969 - **HQ Location:** Madison, Wisconsin, United States - **Twitter:** @tdstelecom (5,436 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/tds-telecommunications-llc (2,553 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are TDS Business VoIP's Pros and Cons? **Pros:** - Easy Communication (1 reviews) - Reliability (1 reviews) - VoIP Services (1 reviews) **Cons:** - Contact Management (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About TDS Business VoIP? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **easy communication** features of TDS Business VoIP, enhancing productivity with superb voice quality and capabilities. - Users value the **superb voice quality** of TDS Business VoIP, enhancing communication productivity significantly for small businesses. - Users appreciate the **superb voice quality** and features like voicemail to email, enhancing communication productivity for their business. **Cons:** - Users note the **lack of essential features** in TDS Business VoIP, making call management difficult outside the office. - Users struggle with **limited features** in TDS Business VoIP, lacking essential tools for effective call management on-the-go. #### What Are Recent G2 Reviews of TDS Business VoIP? **"[Provide voicemail to email and auto attendant features](https://www.g2.com/survey_responses/tds-business-voip-review-10331123)"** **Rating:** 4.5/5.0 stars *— Sjoukje S.* [Read full review](https://www.g2.com/survey_responses/tds-business-voip-review-10331123) --- ### 18. [Team on the Run](https://www.g2.com/products/team-on-the-run/reviews) Team on the Run is the anchor of your company's digital transformation, providing integrated, team-based communications with the ability to process, index and act upon information in real time with our My Business solution. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Team on the Run?** - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Team on the Run?** - **Seller:** [Team on the Run](https://www.g2.com/sellers/team-on-the-run) - **Year Founded:** 2001 - **HQ Location:** Paris, FR - **Twitter:** @Teamontherun (1,039 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/streamwide (201 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Team on the Run? **"[The great system for collaboration and enables your team to communicate instantly wherever they are.](https://www.g2.com/survey_responses/team-on-the-run-review-3136536)"** **Rating:** 5.0/5.0 stars *— Philip J.* [Read full review](https://www.g2.com/survey_responses/team-on-the-run-review-3136536) --- #### What Are G2 Users Discussing About Team on the Run? - [What is Team on the Run used for?](https://www.g2.com/discussions/team-on-the-run-what-is-team-on-the-run-used-for) - [What is Team on the Run used for?](https://www.g2.com/discussions/what-is-team-on-the-run-used-for) ### 19. [Tele365](https://www.g2.com/products/tele365/reviews) Tele365 is our collective name on our telephone exchanges from Mitel. Tele365 supports all forms of collaboration such as voice calls, video calls, chat and instant messaging, as well as audio, video and web meetings. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Tele365?** - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Tele365?** - **Seller:** [Tele365](https://www.g2.com/sellers/tele365) - **Year Founded:** 2011 - **HQ Location:** Stockholm, SE - **LinkedIn® Page:** https://www.linkedin.com/company/primeq-ab (26 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of Tele365? **"[Great program to use for a secure conferencing calls for sensitive information.](https://www.g2.com/survey_responses/tele365-review-9805425)"** **Rating:** 5.0/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/tele365-review-9805425) --- ### 20. [TeleCloud](https://www.g2.com/products/telecloud/reviews) Telecloud provides phone and internet service, including both traditional landlines and VoIP service as well as dedicated internet circuits. We offer Hosted PBX on multiple platforms, and we are a platinum partner for 3CX. We specialize in providing cost-effective enterprise-level telecom products, services, and support with unmatched expertise. Servicing businesses nationwide, TeleCloud has the right solutions for your business regardless of geography. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate TeleCloud?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) - **Phone Calls:** 6.7/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 5.0/10 (Category avg: 8.6/10) **Who Is the Company Behind TeleCloud?** - **Seller:** [Josiah Salser](https://www.g2.com/sellers/josiah-salser) - **Year Founded:** 2007 - **HQ Location:** Frisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/telecloudofficial (19 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of TeleCloud? **"[It works and fulfills](https://www.g2.com/survey_responses/telecloud-review-9058282)"** **Rating:** 4.5/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/telecloud-review-9058282) --- ### 21. [Telonium](https://www.g2.com/products/telonium/reviews) Telonium offers Voice over IP (VoIP) hosted PBX services to small and mid-sized businesses. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Telonium?** - **Phone Calls:** 6.7/10 (Category avg: 9.1/10) - **VOiP Number:** 6.7/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 6.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Telonium?** - **Seller:** [Telonium Communications](https://www.g2.com/sellers/telonium-communications) - **Year Founded:** 2010 - **HQ Location:** Atlanta, US - **LinkedIn® Page:** https://www.linkedin.com/company/telonium-communications (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Telonium? **"[Sales team uses](https://www.g2.com/survey_responses/telonium-review-664860)"** **Rating:** 4.0/5.0 stars *— Verified User in Apparel & Fashion* [Read full review](https://www.g2.com/survey_responses/telonium-review-664860) --- #### What Are G2 Users Discussing About Telonium? - [What is Telonium used for?](https://www.g2.com/discussions/telonium-what-is-telonium-used-for) - [What is Telonium used for?](https://www.g2.com/discussions/what-is-telonium-used-for) ### 22. [Thirdlane Multi Tenant PBX](https://www.g2.com/products/thirdlane-multi-tenant-pbx/reviews) Thirdlane Multi-Tenant PBX is a white-label UCaaS platform for MSPs, service providers, and telecom resellers who need scale, control, and margin. Launch branded voice, messaging, and collaboration for thousands of tenants from a single platform, with APIs and CRM integrations to automate provisioning, billing, and workflows. Deploy cloud, on-prem, or hybrid to fit your model. Main features: - True multi-tenant architecture with per-tenant isolation, templates, and policies - VoIP calling with IVR, queues, recording, and advanced routing - Branding and white-label controls - APIs, webhooks, and CRM integrations for click-to-call and screen pops - Centralized provisioning, role-based admin, and audit logs - Messaging Queues for inbound SMS and WhatsApp - faster response and smoother workflows - Powerful dashboards on demand - with Grafana integration (optional) - Real-time system dashboards for platform admins - live visibility across the platform - Call analysis reports - clear visuals and quick insights - DID-level outbound message limits - daily and monthly controls for safety and compliance - Flexible deployment options - cloud, on-prem, or hybrid - Thirdlane Connect - white-label softphone, omnichannel messaging, and video app See how Thirdlane helps MSPs, UCaaS providers, resellers, and enterprises deliver white-label multi-tenant communications. Request a live demo today: https://www.thirdlane.com **Average Rating:** 3.8/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Thirdlane Multi Tenant PBX?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.8/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Thirdlane Multi Tenant PBX?** - **Seller:** [Thirdlane](https://www.g2.com/sellers/thirdlane) - **Year Founded:** 2003 - **HQ Location:** Fairfax, US - **Twitter:** @thirdlanepbx (47 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/third-lane-technologies-llc/about (4 employees on LinkedIn®) - **Ownership:** Third Lane Technologies, LLC **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Thirdlane Multi Tenant PBX's Pros and Cons? **Pros:** - Communication (1 reviews) - Customer Support (1 reviews) - Daily Use (1 reviews) - Ease of Use (1 reviews) - Easy Communication (1 reviews) **Cons:** - Complex Features (1 reviews) - Complexity (1 reviews) - Complex Process (1 reviews) - Complex Processes (1 reviews) - Complex Settings (1 reviews) ### What Do G2 Reviewers Say About Thirdlane Multi Tenant PBX? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **efficient communication** capabilities of Thirdlane Multi Tenant PBX, making client management seamless and effective. - Users commend the **helpful customer support** from Thirdlane's founder, enhancing their overall experience with the product. - Users appreciate the **user-friendly interface** of Thirdlane Multi Tenant PBX, enhancing daily communication and client management. - Users find Thirdlane Multi Tenant PBX **easy to use** , thanks to dedicated support from the team, enhancing their experience. - Users value the **easy communication** with Thirdlane's founder, enhancing their overall experience with the service. **Cons:** - Users find the **interface complicated** , leading to customer dissatisfaction and a perception of being outdated. - Users find the **complexity of the interface** frustrating, leading to a perception of an outdated platform. - Users find the **complex process** frustrating, leading to a perception of being outdated in customer interactions. - Users find the **interface complicated** , leading to dissatisfaction and a perception of being outdated among customers. - Users find the **complex settings** of Thirdlane Multi Tenant PBX frustrating, impacting their satisfaction and customer perception. #### What Are Recent G2 Reviews of Thirdlane Multi Tenant PBX? **"[Thirdlane Multi Tenant PBX](https://www.g2.com/survey_responses/thirdlane-multi-tenant-pbx-review-8898205)"** **Rating:** 5.0/5.0 stars *— Sudeep C.* [Read full review](https://www.g2.com/survey_responses/thirdlane-multi-tenant-pbx-review-8898205) --- ### 23. [VaxVoIP SIP Server SDK](https://www.g2.com/products/vaxvoip-sip-server-sdk/reviews) The VaxVoIP SIP Server SDK empowers developers and service providers to create feature-rich SIP-based servers, enabling advanced VoIP communication. It supports a variety of applications, including IP-PBX systems, auto-dialers, IVR solutions, and call center platforms. Designed for seamless integration, the SDK is fully compatible with SIP-based devices such as softphones, hardphones, and ATA adapters. Additionally, it provides robust security features to protect against common threats like SIP scanning and brute force attacks, ensuring a stable and secure VoIP environment. Beyond security, the VaxVoIP SIP Server SDK offers real-time access to audio PCM data, allowing for AI-powered enhancements in VoIP systems. Developers can integrate advanced functionalities like automated transcription, intelligent call routing, and real-time language translation. This capability transforms traditional VoIP services by incorporating AI-driven efficiency and improving call management. With its compatibility across multiple programming languages, including Visual C++, C#, and Python, the SDK is a powerful tool for businesses looking to build scalable and intelligent VoIP networks. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate VaxVoIP SIP Server SDK?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind VaxVoIP SIP Server SDK?** - **Seller:** [VaxSoft](https://www.g2.com/sellers/vaxsoft) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are VaxVoIP SIP Server SDK's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Implementation (1 reviews) - Easy Integration (1 reviews) - Feature Abundance (1 reviews) ### What Do G2 Reviewers Say About VaxVoIP SIP Server SDK? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of VaxVoIP SIP Server SDK enhances their overall experience and productivity. - Users find the **easy implementation** of VaxVoIP SIP Server SDK to be seamless and efficient for their needs. - Users find VaxVoIP SIP Server SDK offers **easy integration** , streamlining their development and enhancing productivity. - Users value the **extensive features** of VaxVoIP SIP Server SDK, enhancing their overall experience and flexibility. #### What Are Recent G2 Reviews of VaxVoIP SIP Server SDK? **"[Experience with VAX SIP Server](https://www.g2.com/survey_responses/vaxvoip-sip-server-sdk-review-10786593)"** **Rating:** 4.0/5.0 stars *— Arif B.* [Read full review](https://www.g2.com/survey_responses/vaxvoip-sip-server-sdk-review-10786593) --- ### 24. [Verizon VoIP/IP Trunking](https://www.g2.com/products/verizon-voip-ip-trunking/reviews) IP Trunking allows you to make and receive calls from your office to the outside world through your data network, controlling your overall costs. When paired with our unified communications and collaboration services and solutions, it opens up the latest collaborative possibilities for your workforce, including mobility, video conferencing and online meetings. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind Verizon VoIP/IP Trunking?** - **Seller:** [Verizon Enterprise](https://www.g2.com/sellers/verizon-enterprise) - **Year Founded:** 1988 - **HQ Location:** Basking Ridge, NJ - **Twitter:** @VerizonEnterpr (7 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1094/ (15,424 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Verizon VoIP/IP Trunking? **"[Reliable Connectivity and Versatile Features](https://www.g2.com/survey_responses/verizon-voip-ip-trunking-review-8958894)"** **Rating:** 4.5/5.0 stars *— Padma P.* [Read full review](https://www.g2.com/survey_responses/verizon-voip-ip-trunking-review-8958894) --- ### 25. [Vinix Business Cloud Communications](https://www.g2.com/products/vinix-business-cloud-communications/reviews) Vinix is a cloud business communications platform that integrates VoIP phone system capabilities, contact center tools, and advanced call management features into a flexible and adaptable solution. The platform is designed to help businesses manage voice communications, messaging, and customer interactions within a scalable cloud environment while maintaining greater control than traditional communication providers. The primary audience for Vinix includes small businesses, midsize companies, enterprises, and contact centers that need reliable communications without rigid platform limitations. By replacing traditional phone systems with cloud based calling features such as auto attendants, call routing, call queues, and voicemail, Vinix enables organizations to streamline communication workflows. This approach is especially useful for remote teams and multi location businesses that require consistency without complex hardware deployments. Key features of Vinix include real time analytics, detailed call reporting, and intelligent call routing. These capabilities help organizations monitor communication performance, understand call quality, and improve user productivity across customer support, inbound sales, outbound campaigns, and internal collaboration. Vinix integrates into existing business environments and allows organizations to scale users and services as communication needs evolve. Companies can add or adjust features without significant infrastructure changes, supporting growth while maintaining operational flexibility. The platform also supports AI driven communication workflows that enable automation, real time call insights, and intelligent interaction handling without requiring businesses to replace their existing communication processes. By combining cloud VoIP functionality, contact center capabilities, and scalable communication tools, Vinix provides businesses with a reliable foundation for modern communications while preserving the flexibility and control needed to adapt as their operations grow. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Vinix Business Cloud Communications?** - **Phone Calls:** 10.0/10 (Category avg: 9.1/10) - **VOiP Number:** 10.0/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Vinix Business Cloud Communications?** - **Seller:** [Vinix](https://www.g2.com/sellers/vinix) - **Company Website:** https://www.vinixglobal.com/ - **Year Founded:** 2014 - **HQ Location:** Miami, US - **LinkedIn® Page:** https://www.linkedin.com/company/vinix (14 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Vinix Business Cloud Communications's Pros and Cons? **Pros:** - Customer Service (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Communication (1 reviews) - Easy Integration (1 reviews) ### What Do G2 Reviewers Say About Vinix Business Cloud Communications? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **responsive customer support** of Vinix, consistently receiving prompt and helpful assistance whenever needed. - Users praise the **responsive customer support** of Vinix, highlighting their willingness to assist and educate effectively. - Users find Vinix Business Cloud Communications to be incredibly **easy to use** , enhancing productivity for remote and on-site teams. - Users love the **easy communication** of Vinix Business Cloud, enjoying seamless integration for all their connectivity needs. - Users love the **seamless integration** of Vinix, effectively managing communication for both remote and on-site teams. #### What Are Recent G2 Reviews of Vinix Business Cloud Communications? **"[Seamless service, start to finish](https://www.g2.com/survey_responses/vinix-business-cloud-communications-review-10455823)"** **Rating:** 5.0/5.0 stars *— Melissa C.* [Read full review](https://www.g2.com/survey_responses/vinix-business-cloud-communications-review-10455823) --- ## What Is VoIP Providers? [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## What Software Categories Are Similar to VoIP Providers? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) --- ## How Do You Choose the Right VoIP Providers? ### What You Should Know About VoIP Software ### What is VoIP software? Voice-over-internet protocol, or VoIP, is a communication technology that allows audio and video interaction over the internet. It is a mode of phone transmission that enables internet phone calls using any smart device as opposed to traditional telephone services. [VoIP](https://www.g2.com/glossary/voip-definition), often pronounced as “vŏy'p” or “V-O-I-P,” is also commonly called voice-over IP. VoIP software enables online calling using digital signals, making it a more cost-effective alternative to traditional phone lines. It includes functions such as automated calls, phone and video calls, call queuing, and screen sharing. VoIP relies on a fast and dependable internet connection, and it can be understood as an “internet telephone" in layman’s terms. VoIP providers, also known as virtual phone systems, can help companies significantly improve call quality and reduce communication costs. VoIP solutions streamline communications and standardize the workflow, enabling companies to make international or overseas audio and video calls without expensive payments. It’s also a more flexible solution that allows employees to communicate long distances when away from their typical office space. ### Who uses VoIP software? Generally, VoIP calls can be accessed by everyone. Although most people use video calling platforms for personal use, VoIP products are adopted by large corporations. More options are available with advancements in technology and VoIP itself, especially regarding professional solutions for meetings and conferences with ethernet. VoIP software is often used in the following industries:  - **Customer service:** VoIP services have nearly taken over this industry, with customer service centered on phone lines. It reduces wait time by automatically redirecting calls to available people. It also has live monitoring and data-collecting capabilities, making it ideal for this type of work. - **Hotel and tourism:** The backbones of this sector are effective communication and 24-hour service. For best customer satisfaction, hotels use VoIP services to assist in managing calls and avoiding congestion on a single line at a time. - **Healthcare:** Healthcare industries use cloud-based VoIP phone systems to book online consultations with doctors, patient registrations, floor-to-floor communications, inventory management, etc.  - **Financial institutions:** Besides assisting with encrypted communication and authentication, VoIP allows finance professionals to communicate in real-time with their peers and customers. It also provides its consumers with financial data, news, and evaluations, which is necessary for making informed investment decisions. - **Manufacturing:** Manufacturing includes a variety of fields such as finance, accounting, sales, and warehouse, making it an industry for VoIP networks. Employees benefit significantly from VoIP software features like instant messaging, video conferencing, file sharing, advanced voice call management, etc., which enable effective telecommunication and collaboration.  ### What types of VoIP software exist? Five types of VoIP services are available in the market for interested buyers.  - **Residential VoIP services:** The landline phone is linked to a Wi-Fi modem via an adapter to make and receive internet calls. Charges are set according to different plans. Example: VoIP.com and Lingo. - **Device-based VoIP services:** To make free calls within the United States involves purchasing a VoIP device from a service provider and connecting it to an already-owned device. This removes the requirement for equipment other than a conventional landline phone and a monthly fee. Example: MagicJack and Ooma. - **Software-based VoIP services:** This is the most commonly used VoIP service. It requires a web-based application online or installed PC software. It’s then used via the computer's audio input and output devices. Example: Skype and Zoom. - [Mobile VoIP services](https://www.g2.com/categories/voip/f/voip-number) **:** Mobile VoIP is an application installed on mobile phones, allowing call access from anywhere with a reliable internet connection. Example: WhatsApp and Google Hangouts - **Business VoIP services:** The two VoIP choices for businesses are on-premises and cloud-based. Both offer far more cost-effective communication options than traditional landlines and have several valuable features. These include video and audio conferencing services, screen-sharing, interactive voice response, automated attendants, call queues, and call reports. These often expandable features come with comprehensive technical assistance. ### What are the benefits of VoIP software? - **Cost-effective:** An important advantage of VoIP technology is its low-cost hardware and software. This also decreases the need to buy more smartphones and or other gadgets. - **Reliable:** While traditional or regular phone systems can be prone to failures, [unified communication systems (UCaas)](https://www.g2.com/categories/ucaas-platforms) are often backed by multiple data centers, preventing an outage. Even if a business has issues with its internet connection, incoming calls can always be routed to mobile devices, even if the power or internet connection fails. - **Flexibility:** Users of VoIP systems can add and remove phone lines as required, and unlike traditional landline phone systems, removing or adding VoIP lines requires little effort and time. - **Integration:** IP phone systems integrate seamlessly with several existing business platforms. Many VoIP systems, for example, integrate with [customer relationship management (CRM)](https://www.g2.com/glossary/crm-definition) tools, benefitting both large and small enterprises. Businesses can reap the benefits of VoIP software without modifying current applications or IT infrastructure. - [Remote access:](https://www.g2.com/glossary/remote-access-definition) VoIP makes calling from anywhere using any device possible. This is becoming more important with remote work. Every user in the VoIP system has a unique [VoIP number](https://www.g2.com/categories/voip/f/voip-number) assigned to them. Using this number, the user can place and receive calls in the office or from home. VoIP software can be used on any mobile device, including phones and laptops across Apple and Microsoft. - **Advanced features and settings:** VoIP can offer premium company management services such as auto attendants, [call recording](https://www.g2.com/glossary/call-recording-definition), and call queuing. With custom VoIP services, companies can design a system to match their needs.  ### What are the challenges with VoIP software? - **Network dependency:** VoIP tools require a reliable network infrastructure for successful integration. VoIP relies on an internet connection to exchange voice data packets, and network failures can significantly impact call quality and reliability. Businesses should assess the stability of their network infrastructure and identify potential bottlenecks such as insufficient bandwidth, network overload, or unreliable connections. ** ** - **Bandwidth and internet connection:** Insufficient bandwidth or inconsistent internet access while using VoIP solutions leads to poor phone service, failed calls, and latency issues. Working with an internet service provider (ISP) that provides dedicated bandwidth or employing traffic prioritization techniques such as quality of service (QoS) can enhance VoIP speed. - **Security and firewall configuration:** VoIP deployments are prone to eavesdropping, toll fraud, denial-of-service attacks, and other security issues. Robust security strategies such as [encryption](https://www.g2.com/articles/what-is-encryption) protocols, firewalls, and intrusion detection systems must be implemented to protect VoIP networks. Since configuring these can be challenging, businesses must work with IT specialists or VoIP service providers to ensure correct firewall settings and security best practices are implemented. - **Power supply and backup:** Unlike traditional private branch exchange (PBX), VoIP requires a consistent power source. Power outages can render VoIP systems inoperable, causing communication routes to be disrupted and company operations to suffer. Power outages can be reduced by deploying uninterruptible power supply (UPS) devices or backup power generators. Furthermore, organizations should consider establishing [failover](https://www.g2.com/articles/failover) solutions, such as automated call routing to mobile devices or alternate sites, to ensure ongoing availability during power outages. - **Staff training and user adoption:** Effective training and user acceptance approaches are essential when adopting a new communication system. Employees may be inexperienced with VoIP systems instead of traditional phone systems, resulting in reluctance or difficulties adapting to the latest technology. In addition, due to protocol differences, data formats, or compatibility issues, integrating VoIP systems with existing corporate applications may be problematic. Provide substantial training sessions, user manuals, and regular assistance to employees using VoIP solutions.  ### What are the common features of VoIP software? VoIP provides a variety of features that facilitate communication. While specific features differ between providers and plans, the following are some common features found within UCaaS platforms and VoIP: - **Phone calls:** VoIP telephony allows users to place phone calls online. As a result, organizations can benefit from a low-cost, dependable, and portable solution. Internet calls are ideal for businesses with remote or field employees. - [Instant messaging](https://www.g2.com/categories/voip/f/instant-messaging) **:** Users of VoIP software can send and receive instant messages over the internet, which benefits customer support and internal communication. Employees can discuss an action item or touch base informally via texting, improving cooperation, productivity, and team engagement. - [Screen sharing](https://www.g2.com/categories/voip/f/screen-sharing) **:** VoIP software allows users to share screens in real-time, saving time and increasing productivity. Screen sharing is often used for collaboration and presentations, which is helpful for hybrid and remote workers. - **Call monitoring:** VoIP software allows businesses to monitor, record, and track calls, helping companies simplify customer service and enhance performance. - **Caller ID:** VoIP service providers display the name and phone number of incoming callers, allowing users to see who is calling. - [Video conferencing](https://www.g2.com/glossary/video-conferencing-definition) **:** Users can utilize VoIP software to make video calls via the Internet, which can lower operational and travel expenses by eliminating the need to travel for meetings. Video conferencing also benefits users by boosting distant worker engagement and cooperation. - **Desk-to-desk calls:** VoIP software enables users to contact one another through mobile phones and landlines. This helps maintain communication flow, which is important when multiple users handle a single call. For example, a call center would benefit from VoIP technology as transferring customers on time would be much easier.  - [Conference calls](https://www.g2.com/articles/conference-call) **:** Users can host conference calls – which enables multiple users to make phone or video calls over the internet at once. This is essential for team collaboration and communication with remote workers. - [VoIP phone number](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2144) **:** VoIP telephony offers users a unique phone number that can be dialed anywhere. Unique numbers are great for businesses that don’t have a landline but want to have a number that reflects their location. Many VoIP providers will also offer the following features:  - [VoIP providers with software pairing capabilities](https://www.g2.com/categories/voip/f/software-pairing) - [VoIP providers with automated attendant capabilities](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2143) - [VoIP providers with browser extension capabilities](https://www.g2.com/categories/voip/f/browser-extension) - [VoIP providers with hold music capabilities](https://www.g2.com/categories/voip/f/hold-music) - [VoIP providers with individual download capabilities](https://www.g2.com/categories/voip/f/individual-download) ### VoIP software pricing A VoIP phone system typically costs between $25 and $35 per line monthly. Call recording, toll-free lines, and equipment rentals are optional extras.  These expenses can be divided into "recurring" and "one-time" charges. Subscription fees and per-user or per-line prices are the most common recurring expenses, whereas setup and equipment costs are often one-time expenses. Call forwarding, voicemail, and domestic calling are common VoIP features included in the standard subscription rates. It is expected to have unlimited outgoing and receiving calls across the country. Advanced features such as CRM integration, complex analytics, unlimited calling, international calls, and premium customer support will entail extra charges. Defining and budgeting for the fundamental components of business operations is critical. ### How to choose the best VoIP software? When purchasing a VoIP solution, it is crucial to determine if an on-premises or cloud-based solution is better suited for the business. Cloud-based or hosted VoIP software typically requires no additional hardware and delivers calls to phones installed at the business, but it comes with a higher monthly cost than onsite VoIP options. Furthermore, most cloud-based VoIP products offer mobile applications that integrate with business phones, allowing users to make and receive calls using a data connection while traveling. On-premises or onsite VoIP systems require supplemental hardware that must be purchased upfront. Still, it can compensate for this by offering a lower monthly cost, additional security, and more flexibility during setup. Onsite VoIP systems need an IP-PBX and a public switched telephone network (PSTN) gateway device to function correctly. The IP-PBX routes calls to the correct phones on the web, while the PSTN gateway device converts calls from the analog voice signals of the PSTN to digital signals for the IP-PBX and back, as necessary. Whether a company is just starting to explore VoIP software or is looking for a more appropriate solution for their needs, [G2](https://www.g2.com/) can help inform buyers of the market and assist them in selecting the best software product for their business. #### Requirements gathering (RFI/RFP) for VoIP software A buyer should assess the needs of their organization when deciding on the kind of VoIP software to purchase. Does the organization already use this kind of software? Is this the first time the organization will be using VoIP software? If that’s the case, buyers must determine how they plan to implement this software and what features the organization will need.  Some points to consider are: **Company size ** Buyers will need to ensure that the products they are looking at will suit the size and needs of the organization. Ensuring the product has the appropriate flexibility and scalability to adapt to changing conditions is essential when purchasing software. **Integration requirements** Buyers must know which business systems require integration with a new VoIP system beforehand. For example, will the product need to be integrated within existing systems, such as CRM or ERP platforms? Some VoIP products may come with [application programming interfaces (APIs)](https://www.g2.com/glossary/api-definition) for integration with specific software. However, other phone systems do not offer this capability. #### Compare VoIP software products **Create a long list** The first step to finding the perfect software solution is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must-haves or requirements for the buyer. G2.com provides information about the best VoIP software, allowing buyers to filter options and user reviews to help narrow the product list to a more relevant selection. **Create a short list** Shortlisting software products is an essential step in buying. While it may be daunting to filter through various products, users can get help by utilizing [G2’s compare](https://www.g2.com/compare) feature. This feature will take products of choice and display them side by side so the buyer can quickly determine which software ticks the essential boxes on the list.  **Conduct demos** Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. Buyers should have a business scenario ready to test the product thoroughly. Additionally, buyers should inquire about cost, vendor support, and any concerns about the product. #### Selection of VoIP software **Choose a selection team** VoIP software is efficient and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments (such as IT, management, sales, etc.) and seniority levels to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs.  **Negotiation** Once the selection team has narrowed their software picks, it’s time to discuss customization options, pricing, and the type of support the vendor needs. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase.  **Final decision** Before making the final decision on a product and moving forward with a purchase, utilizing a free trial and conducting a last demo can give a buyer an additional sense of security and confidence when making a final decision. ### Software and services related to VoIP software - [Audio conferencing software:](https://www.g2.com/categories/audio-conferencing) Audio conferencing software uses a hosted voice connection for communication. These are valuable tools for huge communication parties since they host conversations among large groups. They also make international calls easier by giving regional dial-in numbers, eliminating the need for international phone plans.  - [Video conferencing software:](https://www.g2.com/categories/video-conferencing) Video conferencing software allows online communication via audio meetings, video meetings, and seminars with built-in features such as chat, screen sharing, and recording. These applications improve cooperation, save travel costs, and facilitate long-distance or international communication. Employees at all levels of a business can use video conferencing systems to plan or attend virtual meetings with coworkers, corporate partners, or customers – anywhere in the world. - [Webinar platforms:](https://www.g2.com/categories/webinar) Webinars essentially involve a conductor and an audience. The audience size might range from a small staff training to a large-scale TED lecture. Webinar platforms assist in the creation of presentations that adhere to business brand rules while offering customization. These platforms make it effortless for companies, schools, and other professionals to exchange information and connect with their audiences without being physically present.  - [Internal communications software:](https://www.g2.com/categories/internal-communications) Internal communications software offers users [instant messaging systems](https://www.g2.com/categories/business-instant-messaging) that enable direct and group conversations within a company. These tools are designed to be simple and accessible, allowing for fast communication among team members. Business messaging technologies make communicating with coworkers as simple as texting friends on social media or via SMS. Most internal communication solutions include emojis and GIF support to encourage genuine and natural workplace discussion. However, some internal communication offerings have recently added limited VoIP functionality to their products for extra channel coverage. ### What are the most reliable VoIP systems for office communications? Here are some of the most reliable VoIP systems to ensure smooth and consistent office communications: - [RingEX](https://www.g2.com/products/ringex/reviews) delivers enterprise-grade call quality and unified communications, making it a dependable choice for office teams across locations. - [Nextiva](https://www.g2.com/products/nextiva/reviews) offers a highly stable VoIP platform with built-in team messaging and call routing tailored for office workflows. - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, AI-powered transcriptions, and seamless integrations to keep office communications efficient and context-aware. - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) provides a reliable cloud phone system with intuitive admin controls, ideal for office teams managing hybrid or remote setups. - [Ooma Office](https://www.g2.com/products/ooma-office/reviews) designed for small to mid-sized offices, it offers easy setup and consistent call quality without heavy IT requirements. ### What are the top-rated VoIP providers for tech startups? Here are some of the best VoIP providers tailored to meet the fast-changing needs of tech startups and [small businesses](https://www.g2.com/categories/voip-providers/small-business): - [OpenPhone](https://www.g2.com/products/openphone/reviews) is built for startups. It offers flexible VoIP features, such as shared numbers and CRM integrations, to streamline team communications. - [Aircall](https://www.g2.com/products/aircall/reviews) provides scalable VoIP with strong app integrations, making it ideal for sales and support teams in fast-moving tech startups. - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, messaging, and AI-driven transcription tools to help startups stay organized and responsive. - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) offers powerful outbound calling and automation features that empower growth-focused teams to engage users globally. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) is optimized for customer-facing teams, and it delivers reliable call quality and performance analytics to support startup scaling. ### VoIP software trends #### 5G networks will become mainstream 5G networks, also known as fifth-generation wide-area wireless networks, have the potential to alter internet connectivity. It improves communication speeds and reaction times while minimizing call jitter and data packet loss during data transfer. As a result, users will have a faster broadband internet connection, lightning-fast surfing speeds, and expanded network capabilities. #### Smart VoIP assistants  Because of ongoing breakthroughs in language processing, [virtual assistants](https://www.g2.com/glossary/virtual-assistant-definition) are now more intelligent than ever. By automating routine communication chores, VoIP assistants can help users focus on more attention-demanding obligations. In terms of customer service, intelligent assistants can help speed up and increase the quality of conversations. Furthermore, when it comes to internal communications, modern VoIP assistants can record and transcribe meetings on the fly, reducing the time spent on back-office activities. Reviewed and edited by [Shanti S Nair](https://in.linkedin.com/in/shanti-nair-b75075164) --- ## What Are the Most Common Questions About VoIP Providers? *AI-generated · Last updated: June 3, 2026* ### Cheapest business voip providers that are still decent for customer support lines Based on G2 reviews, several voip providers in this category are commonly mentioned for handling business calls, routing, voicemail, and support needs. - [Nextiva](https://www.g2.com/products/nextiva) — call routing and voicemail management. - [RingEX](https://www.g2.com/products/ringex) — support workflows with familiar apps. - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone) — centralized calling for remote teams. - [8x8 Work](https://www.g2.com/products/8x8-work) — mobile and desktop business calling. ### Looking for a voip provider that works great with Microsoft Teams, which ones are actually good According to verified users, Microsoft Teams compatibility comes up most often around call access inside familiar workflows, easier adoption, and less app switching. Reviews mention RingEX working with Microsoft Teams so users can place and receive calls inside tools they already use. Some Webex Calling and 8x8 Work reviews also mention Teams-related compatibility or comparisons, but the strongest recent theme is that integrations reduce training time and help teams keep customer conversations, call handling, and follow-up work more connected. Buyers should also note that some reviews still mention setup complexity, occasional delays, or uneven admin experiences depending on the workflow. ### Top rated voip providers for businesses that need toll free and international calling Based on G2 reviews, buyers in this category most often mention reliability, clear call quality, remote access, and easier global communication when evaluating providers for toll free and international calling. - [Nextiva](https://www.g2.com/products/nextiva) — long-distance communication across locations. - [RingEX](https://www.g2.com/products/ringex) — international calling with unified messaging. - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone) — global calling from any device. - [Webex Calling](https://www.g2.com/products/webex-calling) — international calls with remote flexibility. ### What should buyers look for in voip providers According to verified users, buyers most often focus on call quality, ease of setup, reliability across desktop and mobile devices, and how well the system supports routing, voicemail, texting, and remote work. Reviews also repeatedly mention the importance of an admin experience that makes it easier to add users, adjust call flows, and manage multiple locations without heavy support needs. For teams with customer-facing workflows, reviewers highlight voicemail transcription, call recording, analytics, and integration with tools like Salesforce, Microsoft Teams, and calendars. Support responsiveness matters too, especially when businesses are replacing legacy phone systems or handling high call volumes across distributed teams. ### What features define modern voip providers According to verified users, modern voip providers are defined by more than basic calling. Review themes consistently highlight mobile and desktop access, voicemail transcription, call routing, auto attendants, messaging, and centralized administration. Many reviewers also value conference calling, call recording, analytics, and the ability to keep business and personal numbers separate while still answering from any device. Integration is another recurring theme, especially with CRM systems, Microsoft Teams, Salesforce, calendars, and other collaboration tools. More recent reviews also mention AI-assisted call summaries, receptionist features, and automated follow-up support, though setup quality and usability still affect how valuable those advanced capabilities feel in practice.