charles
charles is a conversational marketing software company helping brands make messaging an effective part of their marketing mix. Alongside email, social and paid media, channels such as WhatsApp and RCS enable two-way conversations that guide purchases and strengthen customer relationships. Our latest innovation, charles cowork, makes the platform faster and easier to use through chat and prompts. Teams describe their goals to build campaigns, audiences and automations, analyse performance and identify improvements. By combining account context, channel expertise and visual editing, charles cowork reduces manual setup time and costs while marketers retain control over publishing.
Average Rating: 4.8/5.0
Total Reviews: 29
How Do G2 Users Rate charles?
- Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
Who Is the Company Behind charles?
- Seller: Charles
- Year Founded: 2019
- HQ Location: Berlin, DE
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LinkedIn® Page: www.linkedin.com
74 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Cosmetics, Apparel & Fashion
- Company Size: 88% Small, 6% Medium
What Do G2 Reviewers Say About charles?
AI-generated summary from verified user reviews
Pros
- Users praise the ease of use of Charles, highlighting its intuitive design and efficient navigation for enhanced productivity.
- Users appreciate the effective customer engagement with Charles, enhancing communication and streamlining automation processes effortlessly.
- Users rave about the responsive customer support from Charles, making their setup and experience significantly smoother.
- Users appreciate the automation features of Charles, enhancing communication and streamlining processes for better results.
- Users appreciate the business growth capabilities of Charles, enhancing communication and fostering new customer relationships effectively.
Cons
- Users report buggy features that can disrupt experience, though most issues are resolved quickly.
- Users experience occasional minor glitches with Charles, though most are quickly resolved, ensuring smooth usage.
- Users find the service expensive, though some believe the investment is worth it if managed wisely.
- Users feel that segmentation issues hinder their overall experience and suggest improvements for better functionality.
- Users experience occasional minor glitches in Charles, though they are typically resolved quickly.
What Are Recent G2 Reviews of charles?
"Effortless Automation & Campaign Precision"
Rating: 5.0/5.0 stars
— Corina M.
"Efficient, automation and campaign updates great, customer service easy to reach and quick"
Rating: 5.0/5.0 stars
— Verified User in Health, Wellness and Fitness

