# Citibot Reviews
**Vendor:** Citibot  
**Category:** [Citizen Request Software](https://www.g2.com/categories/citizen-request-software)
## About Citibot
AI-powered chat solutions built for government by people who know government. With Citibot’s smart text messaging, web chat, and interactive text alerts, governments can operate more efficiently and provide better customer service.






- [View Citibot pricing details and edition comparison](https://www.g2.com/products/citibot/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+20%3A39%3A02+-0500&secure%5Bsession_id%5D=09cb4c8b-bf98-481b-9872-ef263f390c30&secure%5Btoken%5D=2b0bf29cd2481f2917637c391ff45488d3a57dbc30364515b9e87405eaefd655&format=llm_user)

## Citibot Features
**Text Messaging**
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- Automatic Replies
- Automatic URL Shortening
- MMS Marketing
- Personalization
- Transactional SMS

**Request Management**
- Online Forms
- Assignment
- Ticket Workflow
- Archiving

**Responses**
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences

**Usability**
- Mobile App
- Document Attachment
- GIS Mapping
- Two-Way Communication

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- A/B testing
- Role-based access
- Collection of information

**Reporting & Analytics**
- Performance Metrics
- Data Mapping
- Trend Analysis

**Generative AI**
- AI Text Generation
- AI Text Summarization

**SMS Platform**
- Reporting
- Automation
- White Label
- Text-to-Landline
- Short Codes
- API Integration

**Agentic AI - SMS Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making

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