# Top Free Service Desk Software - Page 4 ## How Many Service Desk Software Products Does G2 Track? **Total Products under this Category:** 136 ### Category Stats (Aug 2026) - **Average Rating:** 4.35/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Alloy Navigator (+0.48%) - Among all products in this category, Alloy Navigator recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Service Desk Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 14,300+ Authentic Reviews - 136+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Service Desk Software ![G2 Grid® for Service Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/service-desk/grids.png?focus%5B%5D=71310&focus%5B%5D=5231&focus%5B%5D=16222&focus%5B%5D=2864&focus%5B%5D=1404685&focus%5B%5D=929&focus%5B%5D=2001&focus%5B%5D=2647) Highlighted products: ServiceNow IT Service Management, Jira Service Management, Atera, Freshservice, monday service, Autotask, SolarWinds Service Desk, and SysAid. Underlying data: [Grid® JSON](https://www.g2.com/categories/service-desk/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=jira-service-management&focus%5B%5D=atera&focus%5B%5D=freshservice&focus%5B%5D=monday-service&focus%5B%5D=autotask&focus%5B%5D=solarwinds-service-desk&focus%5B%5D=sysaid) **Sponsored** ### Zoho Desk Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment. Targeted primarily at businesses of all sizes, Zoho Desk caters to customer support teams looking to improve their service delivery and operational efficiency. The software is particularly beneficial for organizations that require a robust system to manage inquiries from various communication channels, including email, chat, social media, and phone. With its comprehensive feature set, Zoho Desk is well-suited for industries such as retail, technology, healthcare, and finance, where customer engagement and support are critical to success. One of the standout features of Zoho Desk is its omnichannel support capability, which allows businesses to engage with customers seamlessly across different platforms. This ensures that customers receive consistent and timely responses, regardless of how they choose to reach out. Additionally, the platform enhances agent productivity through automation tools that handle repetitive tasks, enabling support teams to focus on more complex customer issues. The integration of AI capabilities further empowers agents by providing them with insights and suggestions based on historical data and customer interactions. Zoho Desk also offers extensive customization options, allowing organizations to tailor the help desk experience to their specific needs. Users can create custom workflows, set up automated responses, and design personalized dashboards to monitor performance metrics. This level of customization ensures that businesses can adapt the software to fit their unique operational requirements, ultimately leading to improved service delivery and customer satisfaction. Furthermore, Zoho Desk provides real-time performance insights, enabling support managers to track key metrics and make data-driven decisions. The ability to analyze customer interactions and agent performance helps organizations identify areas for improvement and optimize their support strategies. With its cost-effective pricing model, Zoho Desk stands out as a practical solution for businesses seeking to enhance their customer support capabilities without incurring excessive expenses. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=82&secure%5Bchosen_at%5D=2026-08-03T18%3A44%3A40Z&secure%5Bdisplayable_resource_id%5D=58&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=58&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2743&secure%5Bresource_id%5D=82&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fservice-desk%2Ffree%3Fpage%3D4&secure%5Btoken%5D=686d4deeeb166205459a2d65b1e7e3f11a756c3ccc22fe3ee469c6e02cdc2757&secure%5Burl%5D=https%3A%2F%2Fwww.zoho.com%2Fdesk%2F%3Futm_source%3Dg2crowd%26utm_medium%3Dcpc%26utm_campaign%3DReview-Websites&secure%5Burl_type%5D=custom_url) ### [HappyFox Assist AI](https://www.g2.com/products/happyfox-assist-ai/reviews) HappyFox Assist AI is a powerful tool designed to unblock employees and enhance productivity through AI-driven support. Specifically tailored for IT, HR, and other support teams, it seamlessly integrates with popular collaboration platforms like Slack and Microsoft Teams. By automating repetitive tasks and streamlining support workflows, Assist AI helps organizations reduce the manual workload on their support teams, leading to faster issue resolution and more efficient operations. Trusted by over 12,000 companies across 70+ countries, HappyFox has become a preferred choice for businesses in diverse industries, including education, IT, media, e-commerce, retail, manufacturing, non-profit, and government. Assist AI ensures that these organizations can maintain seamless support operations, regardless of the sector. It leverages AI to provide real-time responses, manage service requests, and offer instant access to knowledge bases, thereby enhancing both employee and agent experiences. Assist AI’s ability to handle routine queries significantly reduces the ticket volume for support teams, freeing them up to focus on more complex and high-priority issues. This reduction in repetitive tasks not only prevents burnout among support staff but also boosts overall productivity across the organization. Additionally, with features like customizable workflows and advanced analytics, Assist AI empowers businesses to optimize their support processes, making it a vital asset in today’s fast-paced, technology-driven work environment. **Average Rating:** 4.0/5.0 **Total Reviews:** 4 #### How Do G2 Users Rate HappyFox Assist AI? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.6/10) - **Ticket Prioritization:** 9.2/10 (Category avg: 8.7/10) - **Automate Ticket Routing:** 10.0/10 (Category avg: 8.8/10) - **Knowledge Base/Ticket Integration:** 9.2/10 (Category avg: 8.3/10) #### Who Is the Company Behind HappyFox Assist AI? - **Seller:** [HappyFox Inc.](https://www.g2.com/sellers/happyfox-inc) - **Year Founded:** 2011 - **HQ Location:** Irvine, California - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e8a383dede139f7698b8b70618a55399c049f045e236ab674f639904da325ca6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3190470%2F&secure%5Burl_type%5D=linkedin_company_website) 147 employees on LinkedIn® - **Phone:** +1 (949) 535-2220 #### Who Uses This Product? - **Company Size:** 50% Medium, 25% Large #### What Do G2 Reviewers Say About HappyFox Assist AI? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **AI integration** in HappyFox Assist AI for efficiently managing customer inquiries and reducing agent workload. - Users love the **efficient handling of customer inquiries** by HappyFox Assist AI, easing the workload on support teams. - Users appreciate the **efficiency** of HappyFox Assist AI, significantly reducing the workload for human support agents. - Users appreciate HappyFox Assist AI for its **enhanced team collaboration** , streamlining customer inquiries and reducing agent workload. ##### Cons - Users note the need for improvement in the **customer support** team, impacting their overall satisfaction with HappyFox Assist AI. #### What Are Recent G2 Reviews of HappyFox Assist AI? **["An impressive customer service tool that leverages artificial intelligence to enhance support"](https://www.g2.com/survey_responses/happyfox-assist-ai-review-8314079)** **Rating:** 4.0/5.0 stars _— Verified User in Computer & Network Security_ [Read full review](https://www.g2.com/survey_responses/happyfox-assist-ai-review-8314079) **["Happy Ticket manager HappyFox"](https://www.g2.com/survey_responses/happyfox-assist-ai-review-6528375)** **Rating:** 4.5/5.0 stars _— Vaibhav S._ [Read full review](https://www.g2.com/survey_responses/happyfox-assist-ai-review-6528375) ### [TrackStudio](https://www.g2.com/products/trackstudio/reviews) TrackStudio is a configurable issue tracking system. **Average Rating:** 4.0/5.0 **Total Reviews:** 4 #### How Do G2 Users Rate TrackStudio? - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.6/10) - **Ticket Prioritization:** 10.0/10 (Category avg: 8.7/10) - **Automate Ticket Routing:** 10.0/10 (Category avg: 8.8/10) - **Knowledge Base/Ticket Integration:** 8.3/10 (Category avg: 8.3/10) #### Who Is the Company Behind TrackStudio? - **Seller:** [TrackStudio](https://www.g2.com/sellers/trackstudio) - **HQ Location:** N/A - **Twitter:** @trackstudio\_ru 20 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Medium, 25% Large #### What Are Recent G2 Reviews of TrackStudio? **["Track Supports Tickets, Manage Work Flows and Documents"](https://www.g2.com/survey_responses/trackstudio-review-8158082)** **Rating:** 4.5/5.0 stars _— Paul E._ [Read full review](https://www.g2.com/survey_responses/trackstudio-review-8158082) **["Its an awesome software, easy to use."](https://www.g2.com/survey_responses/trackstudio-review-5283773)** **Rating:** 4.0/5.0 stars _— Devin M._ [Read full review](https://www.g2.com/survey_responses/trackstudio-review-5283773) #### What Are G2 Users Discussing About TrackStudio? - [What is TrackStudio used for?](https://www.g2.com/discussions/what-is-trackstudio-used-for) ### [DeskDay](https://www.g2.com/products/deskday/reviews) DeskDay is redefining how MSPs and IT teams deliver IT support. It’s a modern, AI-driven PSA designed around ease of use, not clutter. From a chat-based service desk to project management, billing, contracts, reporting, and workflow automation, everything lives in one unified ecosystem. At the heart of DeskDay is Helena, the AI assistant that helps teams respond faster, stay informed, and reduce manual work. End users meet MSPs where they already are: Microsoft Teams, web, mobile, and desktop (with SMS and Slack coming soon). This isn’t just another PSA. It’s a customer-centric, omnichannel support experience where every interaction matters, and nothing falls through the cracks. **Average Rating:** 4.7/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate DeskDay? - **Ticket Prioritization:** 8.3/10 (Category avg: 8.7/10) - **Automate Ticket Routing:** 6.7/10 (Category avg: 8.8/10) - **Knowledge Base/Ticket Integration:** 6.1/10 (Category avg: 8.3/10) #### Who Is the Company Behind DeskDay? - **Seller:** [DeskDay](https://www.g2.com/sellers/deskday) - **Year Founded:** 2022 - **HQ Location:** Middletown, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=034c041c9e0aa986ea1d9881c27dc87966c39497a81ae739a070730f11379b43&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeskday&secure%5Burl_type%5D=linkedin_company_website) 25 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 67% Small, 33% Medium #### What Are Recent G2 Reviews of DeskDay? **["It's easy to use and manage"](https://www.g2.com/survey_responses/deskday-review-9650956)** **Rating:** 4.0/5.0 stars _— Kaushubh K._ [Read full review](https://www.g2.com/survey_responses/deskday-review-9650956) **["Desk Day Project management"](https://www.g2.com/survey_responses/deskday-review-9880884)** **Rating:** 5.0/5.0 stars _— Rahul G._ [Read full review](https://www.g2.com/survey_responses/deskday-review-9880884) ### [SeamlessDesk Help Desk](https://www.g2.com/products/seamlessdesk-help-desk/reviews) SeamlessDesk Service Desk provides an easy-to-use UX and beautiful UI. Purpose-built Help Desk and IT Asset Management capabilities, reporting, and automation. Also, Incident, Problem, Change, Release, Project, and Knowledge management tools provide your IT team with what they need to achieve your company's service objectives. Unlike other service desk solutions, SeamlessDesk does not restrict you with high-priced or tiered plans to access the features you want or need. **Average Rating:** 3.7/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate SeamlessDesk Help Desk? - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind SeamlessDesk Help Desk? - **Seller:** [SeamlessDesk](https://www.g2.com/sellers/seamlessdesk) - **Year Founded:** 2016 - **HQ Location:** Las Vegas, US - **Twitter:** @seamlessdesk 4 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=05b6c79dca5a13c436be1d074efb8d636bb0485e1de7e7aa0b44a7f994399d46&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fseamlessdesk&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 33% Large, 33% Medium #### What Are Recent G2 Reviews of SeamlessDesk Help Desk? **["Seamless Desk helps us respond in a timely and personalized manner"](https://www.g2.com/survey_responses/seamlessdesk-help-desk-review-3131839)** **Rating:** 4.0/5.0 stars _— Samuel G._ [Read full review](https://www.g2.com/survey_responses/seamlessdesk-help-desk-review-3131839) **["SeamlessDesk is a support service to attend the tickets in a timely manner"](https://www.g2.com/survey_responses/seamlessdesk-help-desk-review-2940466)** **Rating:** 4.0/5.0 stars _— Damian H._ [Read full review](https://www.g2.com/survey_responses/seamlessdesk-help-desk-review-2940466) ### [SYDLE ONE](https://www.g2.com/products/sydle-one/reviews) SYDLE ONE is an all-in-one corporate digital platform that provides several solutions in one place, allowing you to keep up with the digital transformation. The platform provides you with native and seamlessly integrated solutions, flexible architecture to connect other corporate systems and applications, and many extra resources to enrich your users’ experience. Take a look at a few SYDLE ONE solutions available in different plans: · BPM: business process automation and workflows. · ECM: centralized data and complete content and document management. · Analytics: real-time business indicators. · CRM: 360-degree customer relationship management. · Service Desk: complete management of your tickets and customer service. · Service Portal: next-level self-service and relationship portals. · SYBOX: solutions for shared services, such as HR, procurement, finance, and more. · E-commerce: an online sales platform with integrated front-end and back-end. · Billing: billing management, with pricing, invoicing, collecting, and more. Learn more at www.sydle.com. **Average Rating:** 4.4/5.0 **Total Reviews:** 9 #### How Do G2 Users Rate SYDLE ONE? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind SYDLE ONE? - **Seller:** [SYDLE](https://www.g2.com/sellers/sydle) - **HQ Location:** Global, OO - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e3194ad03c5e0881a7273a89ae4f6a11ed8a33653b4570bf0d999793d2f04463&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F562384&secure%5Burl_type%5D=linkedin_company_website) 295 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 60% Medium, 40% Small #### What Do G2 Reviewers Say About SYDLE ONE? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **centralized management** of SYDLE ONE, streamlining workflows and enhancing efficiency with ease of integration. - Users appreciate the **configuration ease** of SYDLE ONE, finding setup intuitive and workflows easily adaptable to business needs. - Users value the **customizability** of SYDLE ONE, enhancing workflow adaptability to meet diverse business needs effectively. - Users value the **customization options** of SYDLE ONE, allowing easy adaptation to diverse business workflows and needs. - Users appreciate the **deployment ease** of SYDLE ONE, highlighting its straightforward setup and intuitive onboarding process. ##### Cons - Users find the **difficult learning curve** for SYDLE ONE challenging, suggesting improved onboarding and documentation for better understanding. - Users face **integration issues** due to the steep learning curve and lack of documentation for advanced workflows. - Users note a significant **lack of guidance** , finding the learning curve steep and tutorials inadequate for smooth onboarding. - Users find a **lack of tutorials** challenging, complicating the learning process and hampering effective utilization of SYDLE ONE. - Users note a steep **learning curve** for SYDLE ONE, suggesting improved onboarding and documentation for new users. #### What Are Recent G2 Reviews of SYDLE ONE? **["All-in-One Low-Code Platform That Streamlines Workflow Automation"](https://www.g2.com/survey_responses/sydle-one-review-12933204)** **Rating:** 4.0/5.0 stars _— Verified User in Oil & Energy_ [Read full review](https://www.g2.com/survey_responses/sydle-one-review-12933204) **["SYDLE ONE, pretty interface, useful tools and a great CRM project."](https://www.g2.com/survey_responses/sydle-one-review-11039188)** **Rating:** 5.0/5.0 stars _— Dafne M._ [Read full review](https://www.g2.com/survey_responses/sydle-one-review-11039188) #### What Are G2 Users Discussing About SYDLE ONE? - [What is SYDLE ONE used for?](https://www.g2.com/discussions/what-is-sydle-one-used-for) ### [SeQure Internal Employee Helpdesk Software](https://www.g2.com/products/sequre-internal-employee-helpdesk-software/reviews) Feature-rich mobile-based Internal employee helpdesk to speed up employee support ticket resolution. Support your remote workforce from anywhere and anytime. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate SeQure Internal Employee Helpdesk Software? - **Ticket Prioritization:** 7.5/10 (Category avg: 8.7/10) - **Automate Ticket Routing:** 9.2/10 (Category avg: 8.8/10) - **Knowledge Base/Ticket Integration:** 9.2/10 (Category avg: 8.3/10) #### Who Is the Company Behind SeQure Internal Employee Helpdesk Software? - **Seller:** [SeQure](https://www.g2.com/sellers/sequre) - **Year Founded:** 2017 - **HQ Location:** Bangalore, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d014f1ce90d45ba4259d7b8eb7c51412e159b8912ffa7a363057f22450ab0da5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetsequre%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of SeQure Internal Employee Helpdesk Software? **["SeQure Review"](https://www.g2.com/survey_responses/sequre-internal-employee-helpdesk-software-review-6681200)** **Rating:** 4.5/5.0 stars _— Venkata R._ [Read full review](https://www.g2.com/survey_responses/sequre-internal-employee-helpdesk-software-review-6681200) **["An easy to use and efficient help desk software"](https://www.g2.com/survey_responses/sequre-internal-employee-helpdesk-software-review-9513478)** **Rating:** 4.5/5.0 stars _— Atanu M._ [Read full review](https://www.g2.com/survey_responses/sequre-internal-employee-helpdesk-software-review-9513478) #### What Are G2 Users Discussing About SeQure Internal Employee Helpdesk Software? - [What is SeQure Internal Employee Helpdesk Software used for?](https://www.g2.com/discussions/what-is-sequre-internal-employee-helpdesk-software-used-for) ### [Vertask](https://www.g2.com/products/vertask/reviews) Vertask is a cloud-based ticketing system and project management solution. Manage your assets, clients, sites, and contract information, and use the knowledge base to help with knowledge transfer and reference. You can also consolidate tasks into a project to help track big projects. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate Vertask? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10) - **Ticket Prioritization:** 10.0/10 (Category avg: 8.7/10) - **Automate Ticket Routing:** 10.0/10 (Category avg: 8.8/10) - **Knowledge Base/Ticket Integration:** 5.0/10 (Category avg: 8.3/10) #### Who Is the Company Behind Vertask? - **Seller:** [Vertask](https://www.g2.com/sellers/vertask) - **Year Founded:** 2020 - **HQ Location:** Cleveland, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1364268afd52d6db6a8b103a53c1f467d3cbbb4291e2186e93dcb41290cea086&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvertask%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Vertask? **["Faster Task Management Tool"](https://www.g2.com/survey_responses/vertask-review-5250742)** **Rating:** 4.0/5.0 stars _— Harsh Wardhan G._ [Read full review](https://www.g2.com/survey_responses/vertask-review-5250742) **["Using Vertask to manage support tickets"](https://www.g2.com/survey_responses/vertask-review-9537374)** **Rating:** 5.0/5.0 stars _— Rahul J._ [Read full review](https://www.g2.com/survey_responses/vertask-review-9537374) #### What Are G2 Users Discussing About Vertask? - [What is Vertask used for?](https://www.g2.com/discussions/what-is-vertask-used-for) ### [BackHQ](https://www.g2.com/products/backhq/reviews) Back is the first employee service platform for internal service teams to organize and automate all workplace requests and processes on one intuitive platform. It provides employees with a convenient way to get help and information and always know who is taking care of their question. The platform integrates with various communication channels (including Slack and email), so employees can submit requests the way they are used to. Back centralizes all requests in one easy-to-use platform and helps internal service teams respond to them using approvals, forms, reports and integrations. Back automatically answers recurring requests and tasks that do not require the experts’ involvement, saving the experts valuable time. Back provides full transparency to managers by tracking the time their teams spend on resolving requests and helping you proactively identify trends to improve internal workflows. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind BackHQ? - **Seller:** [BackHQ](https://www.g2.com/sellers/backhq) - **Year Founded:** 2015 - **HQ Location:** Munich, Bavaria, Germany - **LinkedIn® Page:** [de.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d7972caa51b4e0cba663983d5e4fe53144746386a8e7a2a0f670f19eeb74faf&secure%5Burl%5D=https%3A%2F%2Fde.linkedin.com%2Fcompany%2Fpersonio&secure%5Burl_type%5D=linkedin_company_website) 1,996 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Medium, 50% Small #### What Are Recent G2 Reviews of BackHQ? **["The ease of use is simply brilliant!"](https://www.g2.com/survey_responses/backhq-review-4231111)** **Rating:** 5.0/5.0 stars _— Janis Z._ [Read full review](https://www.g2.com/survey_responses/backhq-review-4231111) **["My experience summary with Back"](https://www.g2.com/survey_responses/backhq-review-4349886)** **Rating:** 5.0/5.0 stars _— Saman Z._ [Read full review](https://www.g2.com/survey_responses/backhq-review-4349886) #### What Are G2 Users Discussing About BackHQ? - [What is BackHQ used for?](https://www.g2.com/discussions/what-is-backhq-used-for) ### [Deepser](https://www.g2.com/products/deepser/reviews) Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Ticketing, CMDB, ITAM, CRM etc. It allows a rapid implementation and various integrations. Available Cloud and On Premise. All features are included in the low cost of the license: It is convenient and tailored to your needs. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Deepser? - **Seller:** [Deepser srl](https://www.g2.com/sellers/deepser-srl) - **HQ Location:** Schio, IT - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a669430a40a5ee0bcdbd29db4aa9bbe31e8ce21dcb3e6815e1de0c37d412488c&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeepser&secure%5Burl_type%5D=linkedin_company_website) 12 employees on LinkedIn® #### What Are Recent G2 Reviews of Deepser? **["All I need in a single platform"](https://www.g2.com/survey_responses/deepser-review-4617212)** **Rating:** 5.0/5.0 stars _— Anna R._ [Read full review](https://www.g2.com/survey_responses/deepser-review-4617212) #### What Are G2 Users Discussing About Deepser? - [What is Deepser used for?](https://www.g2.com/discussions/what-is-deepser-used-for) ### [IT Care Center](https://www.g2.com/products/it-care-center/reviews) IT Care Center (ITCC) offers a portfolio of service management solutions in a single platform that increases your organization’s operational and cost efficiency while improving business alignment and employee experiences. ITSM - ITCC IT service management (ITSM) is designed to make everyone’s life better, creating better service and support experiences throughout your organization. IT team members can easily intake, manage, and resolve IT issues, create automated workflows to streamline repetitive processes, and effectively manage all company assets from a single, integrated ITSM platform—this results in “better, faster, cheaper” operations and outcomes. ESM - Extend the proven ITSM capabilities to other business functions – such as Human Resources (HR), Facilities, Finance, and Legal – using an enterprise service management (ESM) approach. Apply the service management best practices and enabling technology to all the service and support needs across your organization to deliver improved, consistent operations and better business outcomes, including superior employee experiences. Help Desk- Not every organization needs an ITSM tool; you might only need to manage service and support interactions better. To help, ITCC Help Desk provides IT support teams and the end-users they serve with best practice capabilities for submitting and handling IT issues and requests – from end-user-empowering self-service and workflow automation to knowledge management and the analytics and reporting management needs to improve support operations and outcomes. MSP - If your organization serves multiple customers – perhaps as a managed service provider (MSP) – ITCC’s white-label managed services solution provides the capabilities and domain separation it needs to manage multiple clients in a single platform. ITCC contains all the service and support capabilities your MSP needs and additional tools such as contracts management, time billing, and customer-focused performance management, analytics, and reporting. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate IT Care Center? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10) - **Ticket Prioritization:** 10.0/10 (Category avg: 8.7/10) - **Automate Ticket Routing:** 8.3/10 (Category avg: 8.8/10) - **Knowledge Base/Ticket Integration:** 10.0/10 (Category avg: 8.3/10) #### Who Is the Company Behind IT Care Center? - **Seller:** [That's IT Technologies](https://www.g2.com/sellers/that-s-it-technologies) - **Year Founded:** 2015 - **HQ Location:** Even Yehuda, IL - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=962eadd0f45b01ecc80b51d39f02c2c80c762c1344588a28632a7cafd3699359&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fit-care-center%2F&secure%5Burl_type%5D=linkedin_company_website) 14 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of IT Care Center? **["Great Experience"](https://www.g2.com/survey_responses/it-care-center-review-5244222)** **Rating:** 5.0/5.0 stars _— Mamun A._ [Read full review](https://www.g2.com/survey_responses/it-care-center-review-5244222) #### What Are G2 Users Discussing About IT Care Center? - [What is IT Care Center used for?](https://www.g2.com/discussions/what-is-it-care-center-used-for) ### [Request Tracker](https://www.g2.com/products/request-tracker/reviews) Request Tracker (RT) gives teams a powerful, customizable, and affordable alternative to enterprise help desk tools like ServiceNow and Zendesk, with full control over workflows, automation, and data ownership. RT helps organizations track, manage, and resolve any type of request—whether IT incidents, customer support tickets, HR inquiries, or internal business operations. Its flexible design allows teams to create custom queues, automate repetitive tasks, and integrate seamlessly with email, APIs, and third-party systems. Built for teams that need reliability without complexity, RT delivers enterprise-grade functionality—ticketing, SLA tracking, approvals, dashboards, reporting, and workflow automation—without per-user pricing or vendor lock-in. Thousands of organizations worldwide rely on RT to streamline communication, improve accountability, and simplify request management across every department. **Average Rating:** 3.8/5.0 **Total Reviews:** 9 #### How Do G2 Users Rate Request Tracker? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Request Tracker? - **Seller:** [Best Practical](https://www.g2.com/sellers/best-practical) - **Year Founded:** 2001 - **HQ Location:** United States - **Twitter:** @bestpractical 498 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=88c33976e887efac0a465633382a5caa4d6e4c912a9a03ffc941a51ef0a1b6c1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F137776&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 40% Large, 30% Medium #### What Are Recent G2 Reviews of Request Tracker? **["Smooth Tracking & Issue Resolution"](https://www.g2.com/survey_responses/request-tracker-review-8557505)** **Rating:** 4.5/5.0 stars _— Jak U._ [Read full review](https://www.g2.com/survey_responses/request-tracker-review-8557505) **["Easy to use"](https://www.g2.com/survey_responses/request-tracker-review-9038777)** **Rating:** 4.5/5.0 stars _— Verified User in Consumer Services_ [Read full review](https://www.g2.com/survey_responses/request-tracker-review-9038777) #### What Are G2 Users Discussing About Request Tracker? - [What is RTIR?](https://www.g2.com/discussions/request-tracker-what-is-rtir-e70de0a3-ed34-4845-b42e-be59efdbc3fb) - [What is RTIR?](https://www.g2.com/discussions/request-tracker-what-is-rtir-1adb8bda-dd93-461e-86e1-2326099461dd) - [What is RTIR?](https://www.g2.com/discussions/request-tracker-what-is-rtir) - [What is RTIR?](https://www.g2.com/discussions/what-is-rtir) - [How do I setup a request tracker?](https://www.g2.com/discussions/request-tracker-how-do-i-setup-a-request-tracker) ### [Startly](https://www.g2.com/products/startly/reviews) Startly is an all-in-one, fully integrated IT Service Management and Professional Services platform for service delivery organizations. It can help companies track time, expenses, manage projects, help desk, ticketing, change and asset management, invoicing and billing. **Average Rating:** 3.9/5.0 **Total Reviews:** 6 #### How Do G2 Users Rate Startly? - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind Startly? - **Seller:** [Startly Labs](https://www.g2.com/sellers/startly-labs) - **Year Founded:** 2020 - **HQ Location:** Blue Bell, US - **Twitter:** @startlysoftware 7 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bb7243d822df78a57bdd4d8c5d238fb19d589a65b8afd2f10647089b03323411&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstart-ly&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 83% Medium, 17% Small #### What Do G2 Reviewers Say About Startly? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Startly, enabling efficient project management and streamlined processes. - Users value the **easy-to-use AI integration** of Startly, which effectively streamlines candidate selection from numerous resumes. - Users highlight the **automation capabilities** of Startly, making candidate selection efficient and user-friendly. - Users value the **real-time budget management** of Startly, facilitating seamless cost estimation for ongoing and new projects. - Users praise the **excellent customer support** of Startly, enhancing their experience with the tool effectively. ##### Cons - Users note the **inefficient UI** and slowness of the Startly app, indicating room for improvement. - Users find the pricing of Startly to be **higher compared to other tools** , making it less appealing for some. - Users find the **pricing higher** compared to other tools, which can be a drawback for many. - Users find the **slow performance** of Startly's app frustrating, affecting the overall user experience. #### What Are Recent G2 Reviews of Startly? **["Enhanced co-ordination within my team"](https://www.g2.com/survey_responses/startly-review-10057810)** **Rating:** 4.5/5.0 stars _— Ruhan B._ [Read full review](https://www.g2.com/survey_responses/startly-review-10057810) **["Make HR Work Smart and faster by AI"](https://www.g2.com/survey_responses/startly-review-10516895)** **Rating:** 4.5/5.0 stars _— Amit V._ [Read full review](https://www.g2.com/survey_responses/startly-review-10516895) #### What Are G2 Users Discussing About Startly? - [What is Startly used for?](https://www.g2.com/discussions/what-is-startly-used-for) ### [Ellevo Next](https://www.g2.com/products/ellevo-next/reviews) Ellevo Next é uma plataforma desenvolvida para apoiar a gestão de Centros de Serviços Compartilhados (CSC). A solução permite estruturar processos, acompanhar indicadores de desempenho, organizar fluxos operacionais e melhorar a governança das áreas compartilhadas da empresa. #### Who Is the Company Behind Ellevo Next? - **Seller:** [Ellevo](https://www.g2.com/sellers/ellevo) - **Year Founded:** 2006 - **HQ Location:** Balneário Camboriú, Santa Catarina - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=15ca970f0ef4a4c5483d1d9ccc8e70d284f35285b72aa8a189d629af27f9b3c8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fellevo-solucoes&secure%5Burl_type%5D=linkedin_company_website) 46 employees on LinkedIn® ### [Inserve PSA](https://www.g2.com/products/inserve-psa/reviews) Inserve is user-friendly PSA software designed for Dutch Managed Service Providers (MSPs). Built specifically for small to midsized MSPs, Inserve helps to give owners and managers a real-time grip on performance, productivity, and profitability. From ticketing and time tracking to project management, asset management, sales, reporting, and a self-service portal - we've got you covered. Inserve integrates with tools your team already uses, including RMM platforms (NinjaOne, Datto, N-able), cloud distributors (Ingram Micro, ALSO, TD Synnex), accounting tools (Exact Online, Snelstart), VoIP, and more. These connections eliminate manual data entry, automate license billing, and free up time for valuable work. And with clear dashboards and reports, MSP owners and managers get real-time insight into performance, productivity, and profitability. We pride ourselves on being different from the big, bulky enterprise PSA tools. Our customers choose Inserve for its fast and intuitive interface, all-in-one pricing (with no hidden costs), and personal support — including free onboarding and data migration. No pushy sales cycles. No vendor lock-in. Just good software that helps you grow. Our value lies in what it enables: “We make 10% more billable hours with the same team.” “We finally found a tool that lets us do more without hiring more staff.” “Switching from TopDesk to Inserve was fast and smooth — we were productive right away.” “Support, phone, email and site visits are now properly logged — and revenue is up.” Inserve was founded in 2019 and based in Boxmeer (Netherlands). Inserve is a small, no-nonsense software company with a mission to simplify operations for IT service providers. With more than 150 MSPs using the platform daily, Inserve continues to grow by listening to users and improving the product — every single day. Our product is purpose-built for small to midsized MSPs looking for clarity, structure, and control in their business. Inserve offers essential modules like ticketing, time tracking, project management, asset management, CRM, quotes & sales tracking, recurring revenue tracking, reporting, a plan board, SLA tracking, license managemnet, and a self-service portal — all designed with simplicity in mind. MSPs can get started quickly, without complex onboarding or expensive consultancy projects. Whether you’re just getting started or scaling up, Inserve gives you the structure and freedom to focus on your business — not just your tickets. #### Who Is the Company Behind Inserve PSA? - **Seller:** [Inserve](https://www.g2.com/sellers/inserve-227b0373-08a3-4bc9-8658-833a2934329c) - **Year Founded:** 2019 - **HQ Location:** Boxmeer, North Brabant - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=21caa98e728c5278f2efdd2f0e3a766b2378dce8bf9940c4b9de8566d9c3843d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finserve-it%2F&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® ### [Serviceware Processes](https://www.g2.com/products/serviceware-processes/reviews) Serviceware Processes ITSM is a leading platform for IT Service Management. The software allows to consistently tailor your IT management to the needs of your business and facilitate the digital interaction and communication between users and IT employees. You systematically automate your IT Service Management processes to reduce solution times for incidents and increase the productivity of your IT service team. And you leverage reliable data and processes for all levels of IT services – e.g. based on ITIL – and reduce risks and guarantee the compliance of your IT. Certified best practice workflows following ITIL Secure the quality of your IT Service Management by using tried and tested process templates for IT processes (ITIL) and compliance (GDPR). ITIL is still the standard when it comes to the qualification of IT processes. Therefore, every ITSM solution has to measure itself at how well it follows ITIL principles. That is why all Serviceware solutions for ITSM are based on that standard. Additional processes (ordering, access management, etc.) can be seamlessly implemented and integrated. All the information you need for perfect IT Service Management: the CMDB An integrated Asset & Configuration Management Database (CMDB) brings transparency into your infrastructure and helps to minimize business risks. This will make your IT service even more powerful. More transparency for users and IT employees due to a clear, structure IT service catalog CIOs have good reason to invest time and money into the definition and creation of IT service catalogs. The goal is clear: They want a clear overview over their service offering and have the ability to design better services in the future. In order for these investments to pay off, these definitions need to become the primary reference point for IT Service Management. Serviceware solutions make it easy to create and maintain such an IT service catalog. Furthermore, you can use it in your IT Financial Management (ITFM) to gain an overview over your IT service costs and improve the planning and budgeting of your IT and Shared Services. ITSM analytics & reporting help you set the right priorities An extensive set of standard reports for IT service as well as easy-to-use self-service options offer a strong foundation for future decision making. Get a clear and immediate overview over the current status of your entire ITSM team. Use KPIs (Key Performance Indicators) to supervise the availability of your services and keep an eye on the number of incidents. Gather and leverage data to optimize IT service quality continuously and sustainably. Grant access to your IT services across multiple channels and at all times Offer your IT services online and all around the clock to significantly and steadily increase customer satisfaction. Provide clients with various communication channels, be it phone, chat, email, or web portal. Your IT will be able to work more efficiently and your customers and employees will be happier. Make life easier for your IT Service Management employees IT service works best if all your service employees can focus on their key tasks. Provide your IT employees with an ITSM solution that automates routine tasks, offers all required support and information, and guides them through ITIL-based processes. **Average Rating:** 3.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Serviceware Processes? - **Seller:** [SERVICEWARE SE](https://www.g2.com/sellers/serviceware-se-62d35c35-1c26-4008-8d62-9cda4893f0d8) - **Year Founded:** 1998 - **HQ Location:** Idstein, Hesse - **Twitter:** @serviceware 193 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a6ea0f9cdcea903ac1c0a3d10476bafeed9b2334c28a75e4018aed1f81f3be09&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fserviceware%2F&secure%5Burl_type%5D=linkedin_company_website) 360 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Large #### What Do G2 Reviewers Say About Serviceware Processes? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **centralized management** of Serviceware Processes, benefiting from its flexible and integrated features. - Users value the **collaboration capabilities** of Serviceware Processes, enhancing teamwork and efficiency through its integrated features. - Users value the **flexibility and user-friendly design** of Serviceware Processes, benefiting from seamless integration of features. - Users appreciate the **flexibility** of Serviceware Processes, enhancing their experience with its user-friendly design and integration. - Users appreciate the **intuitive design** of Serviceware Processes, enjoying its flexibility and integrated features for easier usage. ##### Cons - Users feel that the **limited customization** of the GUI restricts their ability to tailor visual elements effectively. - [‹ Prev‹ Prev](/categories/service-desk/free?order=g2_score&page=3#product-list) - [1](/categories/service-desk/free?order=g2_score#product-list) - [2](/categories/service-desk/free?order=g2_score&page=2#product-list) - [3](/categories/service-desk/free?order=g2_score&page=3#product-list) - 4 - Next ›Next › Spotlight Categories [Contract Lifecycle Management (CLM) Software](https://www.g2.com/categories/contract-lifecycle-management-clm) [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp) [Network Monitoring Software](https://www.g2.com/categories/network-monitoring) [Accounting Software](https://www.g2.com/categories/accounting) [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats) Similar Categories - [Application Portfolio Management](/categories/application-portfolio-management) - [Auto Scaling](/categories/auto-scaling) - [Cloud Cost Management](/categories/cloud-cost-management) - [Cloud Management Platforms](/categories/cloud-management-platforms) - [Cloud Migration Assessment Tools](/categories/cloud-migration-assessment-tools) - [Columnar Databases](/categories/columnar-databases) - [Data as a Service (DaaS)](/categories/data-as-a-service-daas) - [Data Destruction](/categories/data-destruction) - [Data Extraction](/categories/data-extraction-tools) - [Data Governance](/categories/data-governance-tools) - [Data Observability](/categories/data-observability) - [Data Recovery](/categories/data-recovery) - [Digital Employee Experience (DEX) Management](/categories/digital-employee-experience-dex-management) - [Digital Experience Monitoring (DEM)](/categories/digital-experience-monitoring-dem) - [Digital Governance](/categories/digital-governance) [Browse Service Desk Themes](/categories/service-desk/themes)