# Sitehelpdesk-IT Reviews
**Vendor:** Sitehelpdesk  
**Category:** [Service Desk Software](https://www.g2.com/categories/service-desk)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 2
## About Sitehelpdesk-IT
Our software is 100% web browser based. Shared open source software code. It




## Sitehelpdesk-IT Reviews
  ### 1. For a busy office environment this just works

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.)

**Reviewed Date:** June 24, 2022

**What do you like best about Sitehelpdesk-IT?**

Fast efficient and reliable service that just works, like many help desks, this is there to get you up and running and up and running is what it does, found it a lot quicker than most other helpdesk services out there which is perfect for a busy office environment.

**What do you dislike about Sitehelpdesk-IT?**

Nothing much really as fast as it is sometimes simple things can take some time to resolve however this is very minimal so the success rate bases on turn around time is fantastic.

**What problems is Sitehelpdesk-IT solving and how is that benefiting you?**

Any IT-related issues that are present from upper management to our entry-level roles where issues are or cannot be fixed by our in house team.

Performance has increased because productivity is improved due to there being a quicker turnaround for IT issues and IT-related things. Less system downtime!

  ### 2. Very good platform for all service desk solutions!

**Rating:** 5.0/5.0 stars

**Reviewed by:** VijayKumar M. | Research Scientist, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 31, 2022

**What do you like best about Sitehelpdesk-IT?**

Time taken to solve the technical issue.

**What do you dislike about Sitehelpdesk-IT?**

Nothing at this moment. I will update if any issues.

**Recommendations to others considering Sitehelpdesk-IT:**

I will recommend to all to utilize the services offered from Sitehelpdesk-IT

**What problems is Sitehelpdesk-IT solving and how is that benefiting you?**

Asset management and technical support to employees. The services offered by Sitehelpdesk-IT helped us too much in resolving many technical problems.


## Sitehelpdesk-IT Discussions
  - [What is Sitehelpdesk-IT used for?](https://www.g2.com/discussions/what-is-sitehelpdesk-it-used-for)

- [View Sitehelpdesk-IT pricing details and edition comparison](https://www.g2.com/products/sitehelpdesk-it/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+18%3A15%3A46+-0500&secure%5Bsession_id%5D=5373463a-b693-48cd-92af-2d13f30036d4&secure%5Btoken%5D=c51e490ad9f1fa46a7471ad2387bdf8794a8125b2a35d8aabd2fa8ff5ae76c27&format=llm_user)

## Sitehelpdesk-IT Features
**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration

**Reporting**
- Dashboards
- Time Tracking
- Surveys

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top Sitehelpdesk-IT Alternatives
  - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,285 reviews)
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,712 reviews)
  - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,106 reviews)