Retently
Retently is one of the leaders in the customer experience management industry. We help both Customer Experience and Product teams to better understand their customers and take feedback-based actions. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey with our easy to personalize & quick surveys, which display as personalized conversations that generate higher than average response rates. Customer Retention Increase customer retention by automating follow-up messages with at-risk accounts or setting up internal notifications to ensure that the appropriate team is notified and can take the necessary action to prevent a churn or an unflattering online review. Additionally, use our auto-replies to transform a great NPS score into a sparkling online review that will boost your visibility and online performance. Analyze & Predict Analyze sentiment, easily spot trends, and understand the key drivers impacting CX. Get a better understanding of how your clients feel about your product and predict future behavior.
Average Rating: 4.7/5.0
Total Reviews: 31
How Do G2 Users Rate Retently?
- Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)
- What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)
Who Is the Company Behind Retently?
- Seller: Retently
- Year Founded: 2015
- HQ Location: Mountain View, California
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LinkedIn® Page: www.linkedin.com
5 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Computer Software, Information Technology and Services
- Company Size: 52% Medium, 42% Small
What Do G2 Reviewers Say About Retently?
AI-generated summary from verified user reviews
Pros
- Users appreciate the effective automation of Retently, enabling seamless survey distribution and exceptional customer support.
- Users commend Retently's exceptional customer service, noting their responsiveness and willingness to go above and beyond for solutions.
- Users praise Retently for their exceptional customer service, always going above and beyond to solve issues effectively.
- Users commend Retently for their exceptional customer service, going above and beyond to assist with issues promptly.
- Users value the time-saving support from Retently, ensuring seamless survey distribution and prompt problem resolution.
What Are Recent G2 Reviews of Retently?
"Reliable NPS Surveys with Exceptional, Hands-On Support"
Rating: 5.0/5.0 stars
— Verified User in Computer Software
"User-Friendly Retently with Insightful Digest Reports"
Rating: 5.0/5.0 stars
— Verified User in Renewables & Environment

