I like that Retently gives us a simple, reliable way to hear from customers and track how they feel about our product over time. The product is easy to use and does what we need without fuss. I value the email NPS surveys and integrations, especially the native Intercom integration. Responses and scores sync to our customer records, and feedback goes to tools our team already uses so we can see and act on it quickly. The service and support stand out most to me: the team is responsive, knowledgeable, and genuinely cares about getting our setup right. They gave us fast, clear, helpful answers, walked us through setup, and made switching from Delighted smooth. Review collected by and hosted on G2.com.

I had a couple of issues with the Intercom sync during initial setup: some fields didn’t come through as expected. It delayed our launch slightly, but support sorted it out fast. Review collected by and hosted on G2.com.